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My Windows XP won't let me do Microsoft Windows updates


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#1 prairiedances

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Posted 13 December 2012 - 12:09 PM

My Windows XP won't let me do Microsoft Windows updates. I went to the website here: http://www.update.microsoft.com/windowsupdate/v6/default.aspx?ln=en-us

and the error message that came up was "The website has encountered a problem and cannot display the page you are trying to view. The options provided below might help you solve the problem."

Also every once and awhile I'll get a pop up message saying HP Update is not installed on this computer and today I got a blue screen error that caused my computer to restart.

Ran security essentials and it didn't pick up any viruses. I'll run Malawarebytes in a bit.

I found this on another website "As of July 13, 2010, Microsoft stopped supporting Windows XP. This means that they will no longer be writing updates for this operating system." Could this be why the system won't update?

Thanks!

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#2 noknojon

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Posted 14 December 2012 - 01:10 AM

I found this on another website "As of July 13, 2010, Microsoft stopped supporting Windows XP

Hello -
There were 7 (I think) updates released this week for XP systems - All of mine installed and then I rebooted -

I must assume that you have XP Service Pack 3 installed, as this is required - When were your last M/soft Updates installed ??

Thank You -

#3 dc3

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Posted 14 December 2012 - 11:21 AM

I found this on another website "As of July 13, 2010, Microsoft stopped supporting Windows XP.


The Microsoft Support Lifecycle website states that Windows XP will be support till 08/04/14. To reiterate noknojon's post, you must have Service Pack 3 in order to get updates through the lifecycle.



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#4 prairiedances

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Posted 14 December 2012 - 11:28 AM

Thanks! I do have Service pack 3 but it still won't update.

When were your last M/soft Updates installed

I haven't been able to update since last month.

Edited by prairiedances, 14 December 2012 - 11:29 AM.


#5 dc3

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Posted 14 December 2012 - 12:01 PM

The reference to the HP update would be for software for one of their products, like a HP printer, or a HP computer.

The options provided below might help you solve the problem


What were these options, and did you try them?
Have you made any changes to your computer recently?
What is the make and model of this computer?

Do you have the installation disc for the operating system?
Please download BlueScreenView.
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Edit: Have you looked in the Control Panel to see if your settings for updates have changed?

Edited by dc3, 14 December 2012 - 12:04 PM.

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#6 prairiedances

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Posted 14 December 2012 - 02:02 PM

No changes in control panel also this is a work computer so I don't have the installation disc. Thanks for your help.


Make HP
Model HP Compaq Dx 7500 Microtower

==================================================
Dump File : Mini121312-01.dmp
Crash Time : 12/13/2012 11:45:08 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbf84c68e
Parameter 3 : 0x9f4d8ae4
Parameter 4 : 0x00000000
Caused By Driver : win32k.sys
Caused By Address : win32k.sys+4c68e
File Description : Multi-User Win32 Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6244 (xpsp_sp3_gdr.120613-1618)
Processor : 32-bit
Crash Address : win32k.sys+4c68e
Stack Address 1 : win32k.sys+4c762
Stack Address 2 : win32k.sys+e8358
Stack Address 3 : win32k.sys+e8850
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini121312-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 81,920
==================================================

Edited by prairiedances, 14 December 2012 - 02:13 PM.


#7 prairiedances

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Posted 03 January 2013 - 09:58 AM

Did the report look okay? Thanks!




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