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Aloha,,, Missing Dll File,,, Anti-Virus Install "MSVCR100"


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#1 BigWheelHawaii

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Posted 11 December 2012 - 04:41 PM

MSVCR100 Missing...

Aloha,,,

New member here, I hope this is correct,
and I hope it's OK for me to post here...
Having trouble with a Dell Desk-Top, stil
with "Vista" installed...

INFO--Below:

Getting a missing Dll File Message,,,
Message: MSVCR100...

Here's how the problem started,,, I THINK,,,

I had an AVG "Free" Anti Virus Program installed,,,
used it for (4) years... Then last month I up-dated to
the "Paid Trial AVG Program"... At first,, it worked
just great... The thirty Day trial period was up, so I
un-installed that program... I un-installed that
program, using both Un-Install feature from the
"Programs and Features" folder... Had trouble, so
I also used a "Revo Uninstaller Program, I have
installed... That didn't work very well either... So
I finally used the un-install AVG Program... That
finally got it all off my computer...

I then tried to re-install the AVG "Free" Program,,,
couldn't get it to work... So I bought a Anti Virus
Program from, "Bitdenfender" (on-line)... I tried
to install that program,,, no dice either,,, so I tried
to reintall the AVG program,,, still no dice...

Now,,,
I get an error message,,,
"MSVCR100 file missing"
or
bdagent.exe

Seems like there is a missing Dll File, now,,, or ???...

This computer still seem's to work OK,,, and I
still want to use it... I do want to up-grade to Window-8,
or maybe someone can make a better suggestion,,,
for a better way to go,,, ????

First, I want to "Copy" all my work to an external hard
drive... I have all ready started moving info, but I now
need a new "External Hard Drive" as I filled up the one
I already have...

Computer Info:

Dell Inspiron 545
Processor: Intel ® Core ™ 2 Quad
CPU Q8200 @ 2.33 GHz 2.33 GHz
Menory (RAM) 8.00 GB
System Type 64-Bit Operating System

OS Name---Microsoft Window Vista Home Premium
Version---6.0.6002 Serivice Pack 3 Build 6002

Edited by BigWheelHawaii, 11 December 2012 - 05:03 PM.


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#2 hamluis

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Posted 11 December 2012 - 05:00 PM

Please download MiniToolBox , save it to your desktop and run it.

Checkmark the following checkboxes:
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size.

Click Go and paste the content into your next post.

Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 .

Louis

#3 BigWheelHawaii

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Posted 11 December 2012 - 05:34 PM

Aloha Louis,,,

First a big "Mahalo" for your time and
effort...

http://speccy.piriform.com/results/6sCHDPITEu0v0yQt5C1EAXc

MiniToolBox by Farbar Version: 25-11-2012
Ran by Big (administrator) on 11-12-2012 at 14:18:20
Running from "C:\Users\Big\Downloads\PROGRAMS"
Windows Vista ™ Home Premium Service Pack 2 (X64)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (12/11/2012 11:53:44 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/11/2012 11:46:54 AM) (Source: Application Error) (User: )
Description: Faulting application vsserv.exe, version 16.24.0.1669, time stamp 0x5093e1f7, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc000007b, fault offset 0x00000000000b6fc8,
process id 0x133c, application start time 0xvsserv.exe0.

Error: (12/11/2012 11:43:43 AM) (Source: Application Error) (User: )
Description: Faulting application updatesrv.exe, version 16.24.0.1668, time stamp 0x5093bc9f, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc000007b, fault offset 0x00000000000b6fc8,
process id 0x108c, application start time 0xupdatesrv.exe0.

Error: (12/11/2012 11:43:05 AM) (Source: Application Error) (User: )
Description: Faulting application updatesrv.exe, version 16.24.0.1668, time stamp 0x5093bc9f, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc000007b, fault offset 0x00000000000b6fc8,
process id 0xd28, application start time 0xupdatesrv.exe0.

Error: (12/11/2012 11:43:02 AM) (Source: Application Error) (User: )
Description: Faulting application bdagent.exe, version 16.24.0.1678, time stamp 0x509a310e, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc000007b, fault offset 0x00000000000b6fc8,
process id 0x1314, application start time 0xbdagent.exe0.

Error: (12/11/2012 11:42:58 AM) (Source: Application Error) (User: )
Description: Faulting application updatesrv.exe, version 16.24.0.1668, time stamp 0x5093bc9f, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc000007b, fault offset 0x00000000000b6fc8,
process id 0x14ec, application start time 0xupdatesrv.exe0.

Error: (12/11/2012 11:24:30 AM) (Source: Application Error) (User: )
Description: Faulting application mitm_install_tool.exe, version 0.0.0.0, time stamp 0x50910aa3, faulting module ntdll.dll, version 6.0.6002.18541, time stamp 0x4ec3e855, exception code 0xc000007b, fault offset 0x00000000000b6fc8,
process id 0x13a0, application start time 0xmitm_install_tool.exe0.

Error: (12/11/2012 09:29:26 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\BIG\APPDATA\ROAMING\M8 SOFTWARE\SPARTAN_DATA\TESTIT.TXT> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/11/2012 09:29:26 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\BIG\APPDATA\ROAMING\M8 SOFTWARE\SPARTAN_DATA\TESTIT.TXT> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (12/11/2012 09:29:26 AM) (Source: Windows Search Service) (User: )
Description: The entry <C:\USERS\BIG\APPDATA\ROAMING\M8 SOFTWARE\SPARTAN_DATA\TESTIT.TXT> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)


System errors:
=============
Error: (12/11/2012 11:53:48 AM) (Source: Service Control Manager) (User: )
Description: IBUpdaterService%%1053

Error: (12/11/2012 11:53:48 AM) (Source: Service Control Manager) (User: )
Description: 30000IBUpdaterService

Error: (12/11/2012 09:24:08 AM) (Source: Service Control Manager) (User: )
Description: IBUpdaterService%%1053

Error: (12/11/2012 09:24:08 AM) (Source: Service Control Manager) (User: )
Description: 30000IBUpdaterService

Error: (12/11/2012 01:59:30 AM) (Source: RemoteAccess) (User: )
Description: CoId={806A8337-E22D-44A3-BEB8-9DF9A59A786A}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM23 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

Error: (12/10/2012 09:20:46 PM) (Source: RemoteAccess) (User: )
Description: CoId={A328CFC6-BB7E-480B-B30A-E03652BEB5E1}: Layer=PPP: SubLayer=LCP: The connection attempt failed on port: COM23 because of the authentication protocol selected. Check to see if the authentication protocol is supported in the operating systems at the client and server ends of the connection

Error: (12/10/2012 08:48:58 PM) (Source: Service Control Manager) (User: )
Description: IBUpdaterService%%1053

Error: (12/10/2012 08:48:58 PM) (Source: Service Control Manager) (User: )
Description: 30000IBUpdaterService

Error: (12/10/2012 08:36:18 PM) (Source: Service Control Manager) (User: )
Description: IBUpdaterService%%1053

Error: (12/10/2012 08:36:18 PM) (Source: Service Control Manager) (User: )
Description: 30000IBUpdaterService


Microsoft Office Sessions:
=========================
Error: (12/11/2012 11:53:44 AM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (12/11/2012 11:46:54 AM) (Source: Application Error)(User: )
Description: vsserv.exe16.24.0.16695093e1f7ntdll.dll6.0.6002.185414ec3e855c000007b00000000000b6fc8133c01cdd7d844618d43

Error: (12/11/2012 11:43:43 AM) (Source: Application Error)(User: )
Description: updatesrv.exe16.24.0.16685093bc9fntdll.dll6.0.6002.185414ec3e855c000007b00000000000b6fc8108c01cdd7d7d2ea4f83

Error: (12/11/2012 11:43:05 AM) (Source: Application Error)(User: )
Description: updatesrv.exe16.24.0.16685093bc9fntdll.dll6.0.6002.185414ec3e855c000007b00000000000b6fc8d2801cdd7d7bc28cf63

Error: (12/11/2012 11:43:02 AM) (Source: Application Error)(User: )
Description: bdagent.exe16.24.0.1678509a310entdll.dll6.0.6002.185414ec3e855c000007b00000000000b6fc8131401cdd7d7b7a431a3

Error: (12/11/2012 11:42:58 AM) (Source: Application Error)(User: )
Description: updatesrv.exe16.24.0.16685093bc9fntdll.dll6.0.6002.185414ec3e855c000007b00000000000b6fc814ec01cdd7d7b7a4f4f3

Error: (12/11/2012 11:24:30 AM) (Source: Application Error)(User: )
Description: mitm_install_tool.exe0.0.0.050910aa3ntdll.dll6.0.6002.185414ec3e855c000007b00000000000b6fc813a001cdd7d51fab8a33

Error: (12/11/2012 09:29:26 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\BIG\APPDATA\ROAMING\M8 SOFTWARE\SPARTAN_DATA\TESTIT.TXT

Error: (12/11/2012 09:29:26 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\BIG\APPDATA\ROAMING\M8 SOFTWARE\SPARTAN_DATA\TESTIT.TXT

Error: (12/11/2012 09:29:26 AM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog


Details:
A device attached to the system is not functioning. (0x8007001f)
C:\USERS\BIG\APPDATA\ROAMING\M8 SOFTWARE\SPARTAN_DATA\TESTIT.TXT


CodeIntegrity Errors:
===================================
Date: 2012-12-01 11:15:26.977
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:26.759
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:26.540
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:26.275
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidsha.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:25.963
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:25.760
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:25.558
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:25.339
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidshx.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:23.077
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system.

Date: 2012-12-01 11:15:22.859
Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume3\Program Files (x86)\AVG\AVG2013\Drivers\avgidsdrivera.sys because the set of per-page image hashes could not be found on the system.


=========================== Installed Programs ============================

Amazon Browser Bar (Version: 3.0.2012.0507)
CCleaner (Version: 3.25)
Dell Dock (Version: 1.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Google Chrome (Version: 23.0.1271.95)
IB Updater Service (Version: 2.0.0.3)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 6.3 (Version: 6.30.191.0)
Microsoft IntelliType Pro 6.3 (Version: 6.30.191.0)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 (Version: 10.0.40219)
Octoshape add-in for Adobe Flash Player
Recuva (Version: 1.44)
Sprint SmartView (Version: 1.20.0016.0)
Visual Studio 2010 x64 Redistributables (Version: 13.0.0.1)

========================= Memory info: ===================================

Percentage of memory in use: 25%
Total physical RAM: 8180.27 MB
Available physical RAM: 6101.17 MB
Total Pagefile: 16411.57 MB
Available Pagefile: 14334.65 MB
Total Virtual: 4095.88 MB
Available Virtual: 4010.78 MB

========================= Partitions: =====================================

1 Drive c: (OS) (Fixed) (Total:683.58 GB) (Free:180.14 GB) NTFS
2 Drive d: (RECOVERY) (Fixed) (Total:15 GB) (Free:6.28 GB) NTFS
4 Drive f: (EXTER DISK) (Fixed) (Total:111.76 GB) (Free:20.37 GB) FAT32

========================= Users: ========================================

User accounts for \\BIGS-PC

Administrator Big Guest


**** End of log ****

#4 hamluis

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Posted 11 December 2012 - 07:05 PM

Go to Device Manager...Start/Run...type devmgmt.msc and hit Enter. Are there any yellow or red markings beside any viewable items?

In any case, uninstall your wireless LAN driver.

Uninstall Spartan software.

Andrea RT Filters Service...is there a microphone attached to the system?

What are you running ReadyBoost for?

No AV installed...Windows Defender installed?

You have 15-20 Chrome processes running, more than svchost.exe processes in IE.

No AVG installed...but you still have an AVG toolbar installed/running.

General suggestion...remove all your toolbars from your browsers...reboot, see how system runs.

Looks to me like you removed a number of programs that had been installed, including software by Glary amd Bit Defender. Care to give some background?

A Windows install dating from May 2009...should reflect many more programs than the handful you reflect. Users may uninstall many things in an effort to get rid of known malware...was this the case with you?

Louis

#5 BigWheelHawaii

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Posted 12 December 2012 - 12:49 PM

Aloha Buddie,,,

Boy, you are good, yes I do have a mic running,
and I have no idea why... LOL

I did find a couple of "yellow flags" in Device Manager,
corrected them, but still have a problem with a
Bitdefender Anti Virus, and that missing Dll file flag,
and the program not working...

I am going to go thru your list, one by one, but I have
to go to work for a couple of hours this AM, and will
get back to you...

I just,,, AGAIN,,, want to thank you for your time and
effort... I will try to get another "External" hard drive
and also finish moving or backing up all the "junk" I
want to save on this Vista System, before I make a
change... That's if I make the change,,,, maybe a
new computer, but this one still works, pretty good...

AGAIN,,, a big "Aloha" and "Mahalo" for your time
and effort,,, I should get back "sometime" this
afternoon...

Aloha,,, Big

Edited by BigWheelHawaii, 12 December 2012 - 12:52 PM.


#6 BigWheelHawaii

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Posted 15 December 2012 - 07:11 PM

Aloha Louis,,,
Again, a big "Aloha" and "Mahalo" for your
time and effort,,, I have copy'd your last
post below, I think I have done what was
ask'd,,, except for the LAN drivers,,, ???

Not sure how to do this, "Un-Install" the LAN Driver's...

Posted 11 December 2012 - 04:05 PM by Louis

Go to Device Manager...Start/Run...type
devmgmt.msc and hit Enter. Are there any
yellow or red markings beside any viewable
items? In any case, uninstall your wireless
LAN drivers.

I did the above, Device Manager, found two
minor yellow, un-installed items, then rebooted,
and the "yellow items" are gone now... No Change
to system that I could see,,,


Uninstall Spartan software.


I "Think" or I hope I un-installed the Spartan
Software... I "Un-installed" the M-8 Clip Board ???
I think that is the "Spartan Software...



Andrea RT Filters Service... is there a
microphone attached to the system?


Yes I do have a Mic hooked up,,, I will
discontect it,,,


What are you running ReadyBoost for?

Yes I see that now,,, "ReadyBoost", it
took a while to find this program... It's a
"hidden",,, "Bitdefender" Add-On... I think I got
it "uninstalled",,, now ???


No AV installed... Windows Defender installed?


I,,, "Think" when I tried to install the
Bitdefender Anti-Virus, it shut down
Windows Defender... I started it back
up... I think I may have always had
Windows Defender shut down, with
the AVG program, not sure...


You have 15-20 Chrome processes running,
more than svchost.exe processes in IE.



If I "un-install" Google Chrome, and then Re-Install it,
will that will kill these "processes" off ??? Are these
15 -20 background programs are running all the time ???

I un-installed and then re-installed Google Chrome,
it is working fine now...



No AVG installed... but you still have an AVG toolbar
installed/running.


OK OK,,, that is another problem,,, all the
"hidden" programs that keep running after "uninstall"...



General suggestion...remove all your toolbars
from your browsers... reboot, see how system
runs.


Looks to me like you removed a number of
programs that had been installed, including
software by Glary amd Bit Defender. Care to
give some background?


Yes, I installed this, and then "Uninstalled"
the Glary Program, as it did not fix anything,
they only wanted money... Glary Utilities -
Free System Utilities to Clean Registry, Fix
PC Errors ...
www.glarysoft.com/glary-utilities/


I have installed, and uninstalled "Bit Defender" 3
or 4 times,,, Same with AVG,,,


[i]A Windows install dating from May 2009...should
reflect many more programs than the handful you
reflect. Users may uninstall many things in an effort
to get rid of known malware...

BINGO,,,

[b]Yes,,, yes,,, but I never had much trouble, until I
un-installed,,, AVG Trial Program,,, and then tried to
install the Bit-Defender paid program... And that
is when the trouble started, and I couldn't get
the program to work...

Edited by BigWheelHawaii, 15 December 2012 - 07:16 PM.


#7 BigWheelHawaii

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Posted 15 December 2012 - 07:45 PM

Aloha,,,

I just have a couple more questions,,,

This is a 64 Bit System,,, is that correct ???

Is Vista Premium Home, both a 32 and 64 system ???
I see on E-Bay I can buy a "new" Vista Premium Home System
Disk, in a sealed Microsoft Box,,, they offer or have both,
either a 32 bit system, or a 64 Bit system...

Or should I just get "Windows 8",,,
I think I can get Windows 8, almost as cheap, but I think
I would rather stick with Vista, until I get a new computer...

Is there a spot that I can test my system (???) for quality and
performance ??? Should I up-grade ??? This computer,,,
for me,,, has worked great....

I may have this system FUBAR now,,, I think,,, but it still
works great, as I only have a "Wireless Internet Connection",,,
speed about one Mbps, sometimes a little over, most of the
time, a little less... ( .8 to 1.2 Mbps)

Where I live, I can only get wireless service, (Sprint) or I can
go with an old dial-up server... No DDL,,, Satelite,,, or Comcast,,,
only the old "string and a tin can service"... (Home Owners Ass)

I use the hell out of this computer for Netflix, YouTube, and
Amazon Video Movies... Works, good to great,,, most of the
time... Not super, but very good... In the last two years, I
have watched over 600 movies...

Thank you again, all of you, for your time and effort,,,

Big

Edited by BigWheelHawaii, 15 December 2012 - 07:48 PM.


#8 hamluis

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Posted 17 December 2012 - 11:13 AM

Generally...anything by Intel or AMD...since the Pentium era...is a 64-bit system.

The confusion over 32-bit vs 64-bit...comes with O/S, not the hardware.

From XP-onward, there are 32-bit and 64-bit versions of each Windows O/S. The only thing that may counter that statement is Win 8, of which I know nothing other than the handle.

It's always fun to buy a newer computer, if one can afford it. Just because you can...is no reason to do so :).

Louis




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