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Adobe PDF Printer stuck on spooling, crashes Word and Excel


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#1 adamdivine

adamdivine

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Posted 10 December 2012 - 04:44 PM

When I print to Adobe PDF using Word or Excel 2000, the document gets stuck on spooling and causes the programs (word and excel) to become non-responsive. This is repeatable no matter what document I try to print. I can print with Adobe PDF Printer from other applications (i.e., Internet Explorer) with no problems.

My software:

Windows XP Pro (all updates are current)
Adobe Acrobat 9 Pro (version 9.5.2, current)
Office 2000 (SP3, current)

I have tried uninstalling adobe and office and then reinstalling them. When I uninstalled, I also used CCleaner to remove any registry entries for those programs. Before reinstallation, I also removed the print drivers and the ports associated with them. I tried to be as thorough as possible for the uninstalls. The problem was exactly the same after reinstall.

I have tried to use CutePDF to print from Word and Excel. While using CutePDF does not crash the programs, it just hangs on "printing" indefinitely.

I have purchased an updated version of Word (2010) to see if this would fix the problem, but the issue presents in the same exact way whether I use 2000 or 2010 Word (i.e., Word becomes non-responsive and the Adobe PDF Printer gets stuck on spooling).

I am completely at a loss as to why this is happening. I am not even sure which program is at fault (especially considering CutePDF doesn't work either). Any help would be appreciated.

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