I HATE U-Verse

I suggested this forum was created, and it was. I wanted to share with you my experience. If you couldn't tell by the title, I HATE U-Verse. Everything about them is horrible.

First, every three months we have to get a new Residential Gateway (Router/Main Box thingy). They are made so cheaply they keep failing. It would make more sense for them to make one good one, instead of continuously replacing bad ones. My internet speed is despicable. I pay for 18mbps download speed and on speedtest.net I get 5mbps at the beat of times. Although, the speedtest on AT&Ts website always "conveniently" shows a little over 18mbps. Their phone support is horrendous. The automated system forces you to restart your computer and call back before directing you to tech support, when all you need is a new router. When you get a live person, you can barely understand them through their accent and the horrible sound quality (thanks AT&T). They know almost nothing about tech support, so I have to be directed to tier 2 in order to get my problem solved.

I'm thinking about switching to xfinity. Are they any better? Have you had to deal with AT&T too?

P.S. If you ever have to call AT&T, get to any live person and ask to speak to tier 2 tech support. It is actually possible to understand them.

Just switched from TWC to Uverse- TV is fine but the internet is heinous. I was averaging 26 Mbps down with TWC and am now getting 16 at best on their 18 Mbps plan when most of the time it's around 3-12 Mbps. Also, I hate how I cannot truly bridge their mode/router whereas with TWC it was simply a modem and I handled all routing/LAN networking.

I feel bad for you. I switched to Xfinity, and their connection point for the entire block is in our back yard so we get great service. If Xfinity is available in your area (and AT&T hasn't forced you to sign a contract) you should try them. The internet is much faster and the On Demand has over 800,000 titles.

Xfinity works ok for me until about 2 pm in the summer. At that time, internet becomes slow, the TV is all pixeled, so DVRing anything is rather pointless as it records the pixels. I've contacted customer support and their help is ok. Nothing big about it. They give me a quick fix, but the problem happens the next day.

 

When I was getting the internet set-up, it took them three times to come over. The 1st time they didn't have the equipment they needed, the 2nd time they stood me up, and the 3rd time they cut my cable cord too short so now I have to rewire the cable line if I ever wanted to move the TV some where else in the living room.

 

Best part, I can't access On Demand. I keep getting an error screen. Swap out two cable boxes, still have the same problem. It is very frustrating... 

 

I was thinking about going to Uverse, but if this is not much better, then I am truly at a loss.