Hello to all. My problem began 2 days ago when I tried to turn on my laptop (ASUS K53E)and it didn't move past the windows logo (I have Windows 7 Ultimate 32-bit). I tried to go to Windows Repair, but it just got stuck and it never completed the process even after a couple of hours. After that I tried to do everything there is - all the system restore points - nothing, memory diagnostics - the process could not be finished. After that I turned on my computer in Safe mode, luckily I was able to do that. Then I tried to go to my Antivirus program (Avast) but it was completely blocked. It was not protecting me neither could I perform a scan or anything. What I did next was to download Malwarebytes and it detected the following:
C:\Users\*******\Local Settings\TempDIR\BetterInstaller.exe (PUP.BundleInstaller.Somoto)
I immediately deleted it but again, when I turned on my computer, the same thing happened. When I got past the Windows logo, all I could see was a black screen. Again, I entered the Safe mode, tried to run Hijack this, but I was unable to run it in Safe mode. Then I installed SuperAntiSpyware which besides the Somoto PUP detected also Heur Agent/Gen-Whitebox. I deleted all the files, and now I tried to turn my computer back on, and it works. I am now installing HiJackThis to check for any remaining threats. However, the installation does not seem to go through, it is stuck at the very beginning. Also my computer is now extremely slow, and it never was like that. It seems that I have not gotten rid of the virus?
I could do a fresh Windows installation, I have Windows 7 32-bit, and I could upgrade to 64-bit. Do you think I could/should safely install it now or should I completely be sure that all the viruses/adwares are gone? Thank you for your help!
EDIT: Sorry I posted on the wrong forum. My computer is very slow now and I could not install HijackThis. I didn't connect to the Internet ever since this happened as not to make any more damage. Please help!
Edited by marija_peg, 14 November 2012 - 04:36 PM.