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File Missing or Corrupt


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#1 suzyq2626

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Posted 16 October 2012 - 04:11 PM

Hello,

I'd appreciate some help in solving a computer problem I'm having. Computer is running Windows XP (probably Professional version), and will not boot up. It's stuck at a black screen with the following error:

Windows could not start because the following file is missing or corrupt:
<Windows root>\system32\ntoskrnl.exe.
Please re-install a copy of the above file.


We do not have any disks for the computer, ie, no Windows reboot disk or anything! There is nothing we need to save off the computer, just would like it operating again, even if it's a blank slate. Although, saving the programs that are already installed on it would be a major bonus.

Thank you in advance!

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#2 hamluis

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Posted 16 October 2012 - 04:34 PM

Worth a look, http://www.faultwire.com/solutions-fatal_startup/missing-or-corrupt-Windows-*1370.html .

Louis

#3 suzyq2626

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Posted 17 October 2012 - 10:40 AM

I took a look at that link, but since I don't have a boot-up Windows XP CD, I tried the F8 method. I can't even get the Advanced Options Menu to come up with F8. Is the hard drive fried?

#4 hamluis

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Posted 17 October 2012 - 10:48 AM

Well...I can't really answer that question.

First...there is no indication of a hard drive problem, at this point. The error relates to either a damaged or missing file. To leap to asserting the possibility that the hard drive caused the damaged file...well, that's a jump I would not make at this time.

Files...are stored on the file system...which is created on the hard drive.

An error with a file or the file system...may have nothing at all to do with the functionality of the hard drive.

System manufacturer and model?

Louis

#5 suzyq2626

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Posted 17 October 2012 - 11:12 AM

IBM IntelliStation M Pro

#6 hamluis

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Posted 17 October 2012 - 12:16 PM

It seems that your options are limited without installation media.

Louis

#7 suzyq2626

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Posted 17 October 2012 - 01:02 PM

Ok. If you can hold on this topic for a few days, and I will report back on if I'm able to find a CD of Windows XP.

#8 suzyq2626

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Posted 17 October 2012 - 01:46 PM

Forget my last post. I've found a pile of CD's for this computer. Here's the CD's I have:
- Windows XP Pro
- Device Drivers and IBM Enhanced Diagnostics
- Software Selections CD
- IBM Documentation
- IBM Director
- Setup and Installation - Supports eServer xSeries and Netfinity servers
- IBM eServer xSeries 220 - Documentation
- IBM Monitor CD
- Device Drivers
- Product Recovery CD (only have Disc 2 of 2 -- can't find Disk 1 of 2!!!)

I put the Windows XP CD in the drive and started up the computer, but I never get the "Press any key to boot from CD" prompt. Same couple beeps and then the black screen with the missing file error.

Edited by suzyq2626, 17 October 2012 - 03:56 PM.


#9 hamluis

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Posted 17 October 2012 - 04:31 PM

You did change the boot options in the BIOS...so that the optical drive is the first boot option, rather than the hard drive...correct?

That error message seems to say that you haven't.

Louis

#10 suzyq2626

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Posted 17 October 2012 - 09:05 PM

I did not change the boot options in the BIOS, and don't know how to do that. Can you explain how to do this please?

#11 hamluis

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Posted 18 October 2012 - 10:39 AM

How to access-enter Motherboard BIOS - http://michaelstevenstech.com/bios_manufacturer.htm

Once in the BIOS...take a look at the screens. One of the option buttons/screens listed...should indicate "boot" options. This is the mechanism for telling the system where to look in order to boot.

The hard drive is typically the first option in many computers.

Change the first option so that the optical drive is the first option...after changing the settings, hit F10 to save the changes made and reboot the system.

Louis

#12 suzyq2626

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Posted 18 October 2012 - 04:20 PM

Thanks Louis. Ok, so I was able to change the boot option, and now have the Windows XP CD in, and am running "chkdsk /r". It seems to be taking a little while -- actually it was at 66%, but is now down to 54%. I will not be back to this computer until Monday, so will let you know how things go on Monday. Thank you so much for your help so far.

#13 hamluis

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Posted 18 October 2012 - 05:19 PM

It's normal for the percentage complete to fluctuate like that...so don't think it unusual :).

We'll be around.

Louis




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