windows 7 will not boot up, flashing blue screen
Posted 06 October 2012 - 01:16 PM
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Posted 06 October 2012 - 02:53 PM
(1.) What is the model number of your Dell computer?
(2.) Access the Advanced Boot Options Menu:
- Power on the computer and start tapping the F8 key to bring up the Advanced Boot Options Menu.
- Arrow down to Last Known Good Configuration and press <Enter>. Reboot and try to enter normal Windows.
- If no luck, then access the Advanced Boot Options Menu once again.
- Arrow to Disable automatic restart on system failure and press <Enter>.
- Reboot the computer.
- The next time the computer "blue Screens" with an error, the screen will freeze allowing you to see the possible cause of the error.
- Please write down the corresponding information as shown in the red boxes for your next post.
Posted 06 October 2012 - 03:17 PM
2) i reboot in both as you said and it did nothing. I am attaching 2 pictures one is just the blue screen right before it flashes to black screen. the 2nd is when it says windows did not shut down succesfully then it gives me the opportunity to reboot in safe mode.
Posted 06 October 2012 - 04:00 PM
( 2.) Run Dell Diagnostics at start-up:
- Turn on the computer.
- When the DELL™ logo appears, press <F12> immediately.
- If you wait too long and the Microsoft® Windows® logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again.
- When the boot device list appears, highlight Diagnostics and press <Enter>.
- After the Pre-boot System Assessment completes, select Express Test.
- Report any errors.
- Arrow down and follow Option Two.
- At the System Recovery Options screen, select Startup Repair
- If it's unable to repair, run it two more times before quiting.
Posted 06 October 2012 - 04:15 PM
to do a test
Posted 06 October 2012 - 04:51 PM
Posted 06 October 2012 - 06:00 PM
I received and error code 0147 then msg error code 2000-0147 then msg optical driver self test , OPU test failed. now it is asking if i want to retry?
Posted 06 October 2012 - 06:50 PM
I have tried to put in the windows 7 dvd and the only option i have is to install. there is no system repair on it?
you click to install ,and on the next screen lower left you see it written to run the win7 repair click on it
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Posted 06 October 2012 - 07:35 PM
Posted 07 October 2012 - 10:17 AM
Error msg: 2000-0147 refers to your DVDROM drive: (see here). It would seem, however that the DVDROM drive is functioning if you can boot and run Startup Repair.
Let's attempt an off-line check disk on the Dell.
- Boot the computer from the Windows 7 installation DVD as you did for the Startup Repair.
- When at the System Recovery Options Menu, click Command Prompt.
- At the X:\sources> type: bcdedit | find "osdevice"
- Note: the space after bcdedit, after |, and after find. Please include the quotation marks.
- The vertical line "|" is obtained by holding the <Shift> key and pressing the "\" key.
- You should receive a response such as: osdevice partition=X:
- Because your hard drive has hidden diagnostic partitions, the OS partition may NOT be C:
- Please substitute the osdevice partition= value (i.e. C:, or D:, or E:, etc) in place of X: in the command to follow.
- Next, type: chkdsk X: /R then press <Enter>.
- (Note the space after chkdsk and after the value for X: )
- Check Disk will progress through 5 stages, could take several hours to complete, and may at times appear to freeze. Check Disk should not be interrupted.
- When finished, a summary will be presented. Note any errors. Type: exit to leave the DOS box.
- Restart the computer and attempt to boot into normal windows.
Posted 07 October 2012 - 11:02 AM
I can run Start=up repair and when it finishes it says there are no errors. When I boot up in safe mode it is telling me that windows hasn't shut down properly. I am running check disk now.
Posted 07 October 2012 - 04:49 PM
Posted 08 October 2012 - 09:19 AM
ran chkdsk and it made corrections to the file system
I would run chkdsk once more as it can take a few runs for it to correct all the errors that it can.
I would then followup chkdsk with SFC /SCANNOW. We might get lucky and a corrupt system file may be replaced.
- If SFC doesn't find and "integrity violations," you can exit.
- If SFC reports that it found and corrected "integrity violations," run it once more.
Edited to add:
it failed to transfer logged messages to the event log with status 50.
There will be no chkdsk log in event viewer when it is run from the Windows Installation DVD.
Edited by Artrooks, 08 October 2012 - 09:23 AM.
Posted 08 October 2012 - 09:03 PM
Ran chkdsk again and then ran sfc and then I tried again to start windows normally and nothing. I tried again in safe mode and it came up. I am totally stumped.
Posted 09 October 2012 - 06:12 AM
Let's try a few more options.
( 1.) To rule out whether software or a third party driver is preventing Windows from starting normally, please try a clean boot.
- Arrow down to the More Information section.
- Click on the plus (+) sign next to Step 1, then follow those directions.
- Reboot the computer.
- Let us know whether the computer booted into normal Windows.
- If YES, we'll proceed to Step 2.
- If NO, please follow Step 3 to reverse the changes made in MSConfig.
( 2.) Check computer memory
Start Dell Diagnostics (post #4)
- After the Pre-boot System Assessment completes, select Custom Test and test memory specifically (long test if available).
- Report any errors.
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