I recently had an Elderly friend who accepted one of the calls from "Windows Microsoft" and allowed them to access their computer. He gave them access to his computer but when he refused to give them a credit card number they installed a startup password which begins prior to the windows login screen. I can still get to the files on the computer by putting the hard drive in an external. I have tried a password reset tool but that only resets the windows passwords.
I don't want to have to move all of the data off of the disk and re-install windows if I can avoid it. Does anyone have a solution??? And warn everyone about the scam.
Edited by hamluis, 25 September 2014 - 07:03 PM.
Moved from XP to Gen Security - Hamluis.