i recently bought a new PLEXTOR DVD EXTERNAL WRITER. i installed NERO EXPRESS software provided with it. i tried to burn an audio cd, and the message that nero showed on the log was 'UNKNOWN BURNPHASE'. When it started burning, the percentage of the recording reached 2%, and i guess any writer reads uptill that moment and then actually starts burning from there on. therefore, we do notice a pause for a while at 2% approx. But in this case, it got stuck at 2% for about 3 to 3 n half minutes, and suddenly after that it shows 'UNKNOWN BURNPHASE' as a pop-up window, with a red round logo having a white cross (just the windows warning or error sign). I mean to say that it showed the sign of recording being failed, but instead of saying 'BURNING PROCESS FAILED', it said 'UNKNOWN BURNPHASE'. so i kept trying to configure and change a bit of options, but that did not help and i wasted quite a few cds.
the 2nd day i tried backing up a DVD. and to my surprise, that actually showed the message like 'BURN PROCESS STARTED AT 24X' on the log window above and it did copy and burn the DVD perfectly well.
on trying out for the audio cd again, it showed 'BURN PROCESS STARTED AT 24X' but then the same problem happened and it got stuck at 2%. But this time, even the pop up window was different and it mentioned 'BURN PROCESS FAILED'.
i gave the DVD writer back to the salesman, and asked him check upon it so that i could get it replaced because its under warranty and is a brand new product showing such problems. but when he got back to me, he said its working perfectly well with the same software (NERO EXPRESS). therefore, i really can not understand the problem here.
i also installed PLEXTOR TOOLS PRO software, and tried burning audio cds using it. it recorded successfully using that software. But it failed to burn DVD. so its all so confusing for me.
i read on some site that installing 2 burning softwares on the same machine might create a conflict between them and therefore, that might create a problem to burn cds. in that case, i uninstalled PLEXTOR TOOLS PRO and now my machine is left with NERO EXPRESS 22.214.171.124
i also updated NERO online and got a later version which is very close to this as this is also a pretty new one, but it did not make a difference.
the computer that i m using is TOSHIBA QOSMIO F10, with WINDOWS XP PRO SP-2.
therefore please help me as this problem is totally beyond any ideas that i can use to solve it. thanks a lot in advance.