Welcome aboard
Download
Security Check from
HERE, and save it to your
Desktop.
* Double-click
SecurityCheck.exe * Follow the onscreen instructions inside of the black box.
* A
Notepad document should open automatically called
checkup.txt; please post the contents of that document.
=============================================================================
Please download
Farbar Service Scanner (FSS) and run it on the computer with the issue.
- Make sure the following options are checked:
- Internet Services
- Windows Firewall
- System Restore
- Security Center/Action Center
- Windows Update
- Windows Defender
- Press "Scan".
- It will create a log (FSS.txt) in the same directory the tool is run.
- Please copy and paste the log to your reply.
====================================================================================
Please download
MiniToolBox and run it.
Checkmark following boxes:
- Report IE Proxy Settings
- Report FF Proxy Settings
- List content of Hosts
- List IP configuration
- List Winsock Entries
- List last 10 Event Viewer log
- List Installed Programs
- List Devices (do NOT change any settings here)
- List Users, Partitions and Memory size
Click
Go and post the result.
=============================================================================
Download
Malwarebytes' Anti-Malware (aka MBAM):
http://www.malwarebytes.org/products/malwarebytes_free to your desktop.
* Double-click
mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to
Update Malwarebytes' Anti-Malware and
Launch Malwarebytes' Anti-Malware, then click
Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select
Perform quick scan, then click
Scan.
* When the scan is complete, click OK, then
Show Results to view the results.
* Be sure that everything is checked, and click
Remove Selected.
* When completed, a log will open in Notepad.
*
Post the log back here.
Be sure to restart the computer.
The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\
log-date.txtOr at C:\Program Files\Malwarebytes' Anti-Malware\Logs\
log-date.txt=============================================================================
Download
aswMBR to your desktop.
Double click the
aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "
Scan" button to start scan.
On completion of the scan click "
Save log", save it to your desktop and post in your next reply.
NOTE. aswMBR will create
MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.
Back to top
