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Internet Explorer Opens in an Infinite loop


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11 replies to this topic

#1 yhelfman

yhelfman

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Posted 23 August 2012 - 04:09 PM

Windows XP Home Edition. I ran Avast Full scan and didn'tdetect anything. This happened on IE 8. I went to Tools->Options, Advanced, and click Reset to reset IE settings. Afterwards updated Microsoft security update for IE. After that I'm not seeing the problem anymore, but I want to make sure it's gone, so would appreciate help in diagnosing and cleaning the OS. Thanks, Yuval

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#2 InadequateInfirmity

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Posted 23 August 2012 - 05:00 PM

Please download FarbarServiceScanner and run it on the computer with the issue.


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please COPY AND PASTE the log to your reply.

Please download MINITOOLBOX and run it.

Checkmark following boxes:


Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go and copy AND PASTE the result.



Download Adware Cleaner run it as admin Click the delete button allow it to run and post the log it creates.

http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
What happens when you press Alt + F4 at the same time?

#3 yhelfman

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Posted 23 August 2012 - 05:37 PM

Farbar Service Scanner Version: 06-08-2012
Ran by Naomi (administrator) on 23-08-2012 at 15:06:48
Running from "C:\Documents and Settings\Naomi\Desktop\naomi_pc\FarbarServiceScanner"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============
Srservice Service is not running. Checking service configuration:
The start type of Srservice service is OK.
The ImagePath of Srservice service is OK.
The ServiceDll of Srservice: "C:\WINDOWS\system32\srsvc.dll".

sr Service is not running. Checking service configuration:
The start type of sr service is set to Disabled. The default start type is Boot.
The ImagePath of sr: "\SystemRoot\system32\DRIVERS\sr.sys".


System Restore Disabled Policy:
========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\SystemRestore]
"DisableSR"=DWORD:1


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
aswTdi(11) fssfltr(9) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x0B00000005000000010000000200000003000000040000000B0000000A00000006000000070000000800000009000000
IpSec Tag value is correct.

**** End of log ****

MiniToolBox by Farbar Version: 23-07-2012
Ran by Naomi (administrator) on 23-08-2012 at 15:10:09
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : user-3a26737cbb

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : EVR100



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . : EVR100

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-19-D1-A2-59-9B

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.125

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Primary WINS Server . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Thursday, August 23, 2012 1:35:39 PM

Lease Expires . . . . . . . . . . : Sunday, August 21, 2022 1:35:39 PM

Server: EVR100.EVR100
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.224.68, 74.125.224.67, 74.125.224.73, 74.125.224.69
74.125.224.72, 74.125.224.66, 74.125.224.70, 74.125.224.64, 74.125.224.78
74.125.224.65, 74.125.224.71



Pinging google.com [74.125.224.71] with 32 bytes of data:



Reply from 74.125.224.71: bytes=32 time=16ms TTL=54

Reply from 74.125.224.71: bytes=32 time=15ms TTL=54



Ping statistics for 74.125.224.71:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 15ms, Maximum = 16ms, Average = 15ms

Server: EVR100.EVR100
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.138.253.109, 72.30.38.140, 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=120ms TTL=45

Reply from 98.139.183.24: bytes=32 time=180ms TTL=45



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 120ms, Maximum = 180ms, Average = 150ms

Server: EVR100.EVR100
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 d1 a2 59 9b ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.125 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.0.0 255.255.255.0 192.168.0.125 192.168.0.125 20
192.168.0.125 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.125 192.168.0.125 20
224.0.0.0 240.0.0.0 192.168.0.125 192.168.0.125 20
255.255.255.255 255.255.255.255 192.168.0.125 192.168.0.125 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/22/2012 03:22:24 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/22/2012 00:56:56 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.83, faulting module chrome.dll, version 21.0.1180.83, fault address 0x005329e2.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/22/2012 00:56:47 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.83, faulting module chrome.dll, version 21.0.1180.83, fault address 0x005329e2.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/22/2012 00:56:32 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.83, faulting module chrome.dll, version 21.0.1180.83, fault address 0x005329e2.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/22/2012 00:56:03 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.83, faulting module chrome.dll, version 21.0.1180.83, fault address 0x005329e2.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:08 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x00003436.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x00003436.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x00003436.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x00003436.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x0053590b.
Processing media-specific event for [chrome.exe!ws!]


System errors:
=============
Error: (08/23/2012 01:35:37 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.1.69 for the Network Card with network address 0019D1A2599B has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (08/18/2012 07:20:01 PM) (Source: Service Control Manager) (User: )
Description: The Java Quick Starter service terminated with service-specific error 1 (0x1).

Error: (08/18/2012 07:20:00 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\WINDOWS\WindowsShell.Manifest.
Reference error message: The operation completed successfully.
.

Error: (08/18/2012 07:20:00 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\WINDOWS\system32\SHELL32.dll.
Reference error message: The operation completed successfully.
.

Error: (08/18/2012 07:19:56 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\Documents and Settings\Naomi\Local Settings\Application Data\Google\Chrome\Application\21.0.1180.79\chrome.dll.
Reference error message: The operation completed successfully.
.

Error: (08/18/2012 07:19:53 PM) (Source: SideBySide) (User: )
Description: Generate Activation Context failed for C:\Program Files\Alwil Software\Avast5\aswJsFlt.dll.
Reference error message: The operation completed successfully.
.

Error: (08/18/2012 03:30:39 PM) (Source: Service Control Manager) (User: )
Description: The CarboniteService service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.

Error: (08/18/2012 02:47:58 PM) (Source: Service Control Manager) (User: )
Description: The Windows Image Acquisition (WIA) service terminated unexpectedly. It has done this 1 time(s).

Error: (08/15/2012 03:08:37 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service failed to start due to the following error:
%%1053

Error: (08/15/2012 03:08:37 AM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the Windows Search service to connect.


Microsoft Office Sessions:
=========================
Error: (04/14/2012 07:30:55 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 93 seconds with 60 seconds of active time. This session ended with a crash.

Error: (04/14/2012 07:29:16 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 107 seconds with 60 seconds of active time. This session ended with a crash.

Error: (11/21/2011 02:03:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6562.5003, Microsoft Office Version: 12.0.6425.1000. This session lasted 12 seconds with 0 seconds of active time. This session ended with a crash.

Error: (06/05/2010 07:28:03 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 10 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/23/2010 10:24:23 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 3, Application Name: Microsoft Office PowerPoint, Application Version: 12.0.6500.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 2 seconds with 0 seconds of active time. This session ended with a crash.

Error: (04/13/2010 09:19:42 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 12 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/24/2010 08:55:34 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 15 seconds with 0 seconds of active time. This session ended with a crash.

Error: (03/09/2010 09:51:03 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 16 seconds with 0 seconds of active time. This session ended with a crash.

Error: (02/16/2010 08:54:58 AM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 14 seconds with 0 seconds of active time. This session ended with a crash.

Error: (11/28/2009 02:00:36 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6514.5000, Microsoft Office Version: 12.0.6425.1000. This session lasted 10 seconds with 0 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Adobe Flash Player 11 ActiveX (Version: 11.3.300.271)
Adobe Reader 8.2.0 (Version: 8.2.0)
Apple Application Support (Version: 1.2.1)
Apple Software Update (Version: 2.1.1.116)
avast! Free Antivirus (Version: 7.0.1426.0)
Canon MP Drivers 6.0
Canon MP Navigator 1.0
Canon ScanGear Starter
Canon Utilities Easy-PhotoPrint
FlipShare (Version: 5.12.3.0)
Google Chrome (Version: 21.0.1180.83)
Google Update Helper (Version: 1.3.21.115)
GoToMeeting 4.1.0.366
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
Intel® Graphics Media Accelerator Driver
Intel® PRO Network Connections Drivers
InterVideo WinDVD 4
Java™ 6 Update 17 (Version: 6.0.170)
Java™ 6 Update 3 (Version: 1.6.0.30)
Java™ 6 Update 7 (Version: 1.6.0.70)
Junk Mail filter update (Version: 14.0.8117.416)
LightScribe 1.8.13.1 (Version: 1.8.13.1)
Linksys Updater (Version: 1.1.8015.381)
Logitech Audio Echo Cancellation Component (Version: 10.51.2027)
Logitech Desktop Messenger (Version: 2.52.18)
Logitech QuickCam (Version: 10.51.2029)
Logitech Video Enumerator (Version: 10.51.2027)
Logitech® Camera Driver
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Choice Guard (Version: 2.0.48.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Live Add-in 1.5 (Version: 2.0.4024.1)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook Connector (Version: 12.0.6423.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework Runtime Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Sync Framework Services Native v1.0 (x86) (Version: 1.0.1215.0)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
MSVCRT (Version: 14.0.1468.721)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 6 Service Pack 2 (KB973686) (Version: 6.20.2003.0)
MVision (Version: 10.51.2027)
Nero 7 Essentials (Version: 7.02.9769)
NoteValu (Version: 1.00.0000)
Presto! PageManager 6.03
QuickTime (Version: 7.66.71.0)
Ralink RT2870 Wireless LAN Card (Version: 1.5.6.0)
Real Estate Property Pro (Version: 2.00.0000)
Realtek High Definition Audio Driver (Version: 5.10.0.5436)
Segoe UI (Version: 14.0.4327.805)
TeamViewer 7 (Version: 7.0.13989)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft Office Outlook 2007 (KB2596598) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687400) 32-Bit Edition
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows Internet Explorer 8 (KB980302) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB961503) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Update for Windows XP (KB980182) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
Windows Imaging Component (Version: 3.0.0.0)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live Call (Version: 14.0.8117.0416)
Windows Live Communications Platform (Version: 14.0.8117.416)
Windows Live Essentials (Version: 14.0.8117.0416)
Windows Live Essentials (Version: 14.0.8117.416)
Windows Live Family Safety (Version: 14.0.8118.427)
Windows Live Mail (Version: 14.0.8117.0416)
Windows Live Messenger (Version: 14.0.8117.0416)
Windows Live Photo Gallery (Version: 14.0.8117.416)
Windows Live Sign-in Assistant (Version: 5.000.818.5)
Windows Live Sync (Version: 14.0.8117.416)
Windows Live Toolbar (Version: 14.0.8117.416)
Windows Live Upload Tool (Version: 14.0.8014.1029)
Windows Live Writer (Version: 14.0.8117.0416)
Windows Media Format Runtime
Windows Search 4.0 (Version: 04.00.6001.503)
Windows XP Service Pack 3 (Version: 20080414.031525)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 29%
Total physical RAM: 2037.87 MB
Available physical RAM: 1426.68 MB
Total Pagefile: 3931.13 MB
Available Pagefile: 3471.45 MB
Total Virtual: 2047.88 MB
Available Virtual: 1976.55 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:229.32 GB) (Free:196.65 GB) NTFS

========================= Users: ========================================

User accounts for \\USER-3A26737CBB

Administrator Guest HelpAssistant
Naomi SUPPORT_388945a0


**** End of log ****

# AdwCleaner v1.801 - Logfile created 08/23/2012 at 15:17:59
# Updated 14/08/2012 by Xplode
# Operating system : Microsoft Windows XP Service Pack 3 (32 bits)
# User : Naomi - USER-3A26737CBB
# Boot Mode : Normal
# Running from : C:\Documents and Settings\Naomi\Desktop\naomi_pc\Adware Cleaner\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Registre - GUID] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v8.0.6001.18702

[OK] Registry is clean.

-\\ Google Chrome v21.0.1180.83

File : C:\Documents and Settings\Naomi\Local Settings\Application Data\Google\Chrome\User Data\Default\Preferences

Deleted : "description": "The fastest way to search the web.",

*************************

AdwCleaner[S1].txt - [830 octets] - [23/08/2012 15:17:59]

########## EOF - C:\AdwCleaner[S1].txt - [957 octets] ##########

#4 InadequateInfirmity

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Posted 23 August 2012 - 05:46 PM

I see no issues other than your firewall is disabled and system restore is disabled.
Also your copy of java is extremely out of date.

Please download JavaRa to your desktop and unzip it to its own
folder
  • Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then
click Remove Older Versions.

Also finally to keep your machine running smoothly Run updated once a week or at least twice a month scans with superantispyware and malwarebytes.Run the quick scans offered by both programs just make sure to update prior to each scan also after you use them make sure and disable them from startup with msconfig because the free versions do not offer realtime protection.

http://www.filehippo.com/download/file/36d56669faa79371a9d8d237e00da4f35ced689f2caac2015df1a1950954da60/
http://cdn.superantispyware.com/SUPERAntiSpyware.exe

You need to enable your fiewall and system restore if you have problems let me know.

Edited by InadequateInfirmity, 23 August 2012 - 05:47 PM.

What happens when you press Alt + F4 at the same time?

#5 yhelfman

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Posted 23 August 2012 - 06:13 PM

So the bunch of errors I saw on the minitoolbox logs, such as:

Application errors:
==================
Error: (08/22/2012 03:22:24 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (08/22/2012 00:56:56 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.83, faulting module chrome.dll, version 21.0.1180.83, fault address 0x005329e2.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/22/2012 00:56:47 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.83, faulting module chrome.dll, version 21.0.1180.83, fault address 0x005329e2.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/22/2012 00:56:32 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.83, faulting module chrome.dll, version 21.0.1180.83, fault address 0x005329e2.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/22/2012 00:56:03 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.83, faulting module chrome.dll, version 21.0.1180.83, fault address 0x005329e2.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:08 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x00003436.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x00003436.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x00003436.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x00003436.
Processing media-specific event for [chrome.exe!ws!]

Error: (08/18/2012 07:21:07 PM) (Source: Application Error) (User: )
Description: Faulting application chrome.exe, version 21.0.1180.79, faulting module chrome.dll, version 21.0.1180.79, fault address 0x0053590b.
Processing media-specific event for [chrome.exe!ws!]

are nothing to worry about?
I'll get your stuff going in a bit ... thanks for all your prompt replies!

#6 InadequateInfirmity

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Posted 23 August 2012 - 06:40 PM

How is you system running?

If it seems a bit bogged down then see below.


For the machine.


1. Right click on My Computer > Properties > Hardware Tab > Device Manager
2. Left click the IDE ATA/ATAPI Controllers group
3. Right click on Primary IDE and hit Uninstall if there are more than one then unistall them all each one will request a reboot wait until you have uninstalled them all and when the last one reuquest the reboot then do it.
4. Reboot the computer, the Primary IDE drivers will re-install themselves after you reboot.
5. Go back to the Device Manager and Left click the IDE ATA/ATAPI Controllers group again.
6. Right click on Primary IDE Channel and go to Properties > Advanced Settings tab.
7. Make sure that both Device's Modes are on "DMA if available".
8. Link Explaining http://msdn.microsoft.com/en-us/library/windows/hardware/gg463526.aspx



Download Autoruns and Autorunsc unzip Autoruns to your desktop run it.See any entries that read file not found when you see them right click and select delete do this only for the entries that read file not found also uncheck any scheduled task that are set to run on your machine,close the program.
http://download.sysinternals.com/files/Autoruns.zip




After completing the above task then Please download TFC by Old Timer and save it to your desktop.
tempfilecleaner
Save any unsaved work. TFC will close ALL open programs including your browser!
Double-click on TFC.exe to run it.If TFC doesnt prompt a reboot then please do so manually


For the internet.

Open a Command prompt by hitting the windows key and r at the same time then type cmd in the run box and hit enter.Then copy and paste each of the commands into the cmd window hitting enter after each then reboot your mahchine.

ipconfig /flushdns


netsh int ip reset c:\resetlog.txt



nbtstat -R

nbtstat -RR

netsh winsock reset catalog

Exit

Reboot your machine.
What happens when you press Alt + F4 at the same time?

#7 yhelfman

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Posted 24 August 2012 - 02:49 AM

I went through everything to be on the safe side, including superantispyware and malwarebytes, and everything looking back so far. Thanks for your consistent help!

#8 InadequateInfirmity

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Posted 24 August 2012 - 04:10 AM

Open msconfig and disable everything except your antivirus,then reboot your machine.
http://www.netsquirrel.com/msconfig/

Download the program below unzip it to your desktop and set it to run on the next boot.
http://technet.microsoft.com/en-us/sysinternals/bb897426.aspx


Then clear all of your restore points and create a new one you can do
this by turning off system restore and rebooting and turning it back on
and rebooting again.
http://support.microsoft.com/kb/310405

Then download Erunt and create a backup of your registry and then download ntregopt and run it and then reboot.
http://www.larshederer.homepage.t-online.de/erunt/

Now defrag your machine with auslogics select defrag and optimize just
uncheck the boxes that suggest installing other software when installing auslogics disk
defrag.
http://www.auslogics.com/en/downloads/disk-defrag/disk-defrag-setup.exe

Tell me how your machine is running now.
What happens when you press Alt + F4 at the same time?

#9 yhelfman

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Posted 24 August 2012 - 11:24 AM

Sorry my last reply was a bit confusing, meant to type "everything looking good". Do you still want me to go through the steps on your last reply?

#10 InadequateInfirmity

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Posted 24 August 2012 - 04:48 PM

Sorry my last reply was a bit confusing, meant to type "everything looking good". Do you still want me to go through the steps on your last reply?




Yes it is not going to hurt that is for sure let me know how it goes.
What happens when you press Alt + F4 at the same time?

#11 yhelfman

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Posted 24 August 2012 - 10:59 PM

All done, looking good.

#12 InadequateInfirmity

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Posted 24 August 2012 - 11:08 PM

All done, looking good.



Glad to hear . :)
What happens when you press Alt + F4 at the same time?




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