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I have a Sony vaio laptop that is running on Vista home premium.
I've been having severe issues with my computer and because I'm not savvy in this area I don't know if all of these things are related or not.
The first problem I had a few weeks ago was some windows platinum virus scanner that I don't remember downloading. It kept telling me it found threats on my computer but it wouldn't remove them unless I purchased the program. I used super anti spyware to remove it. I think I ran malware bytes after as well.
Then I immediately had a new problem with what I came to learn was called a redirecting virus. Super anti spyware and malware bytes couldn't get rid of it but every time I ran them they'd find more and more threats and tracking cookies.
I tried something called tddskiller? I don't think it did anything... It always told me there was no threats found.
Hubby tried doing a system restore but it tells us that it was unsuccessful creating a shadow? I don't know what that meant.
My well meaning parents told me about windows security essentials, saying this is the only program I'll need and it helped them when my mom was having similar problems. I downloaded this last night, and now my computer won't quit restarting unless I run it in safe mode, where I then tried to uninstall wse so I could at least run it in safe mode with networking. Well the wse won't let me uninstall. Edited to add: the severe threat it keeps restarting to try to remove was sirefef something...
Also I no longer have any of the other anti spyware or malware programs because wse said it would conflict so i uninstalled them.
I can't remember at which of these last steps one of the prompts recommended that I made sure windows firewall was turned on, but it wouldn't turn on and I couldnt do it manually, either. It said there was some unknown error.
Can somebody please help me salvage this computer? I've searched for fixes and finally came across this forum because it seems you've had other people with the same problem. I don't want to just go it alone though because it seems the help is custom made for every different person. I am only able to post because because thankfully I have an iPad, but I really need my computer for my business...
*Moderator Edit: Moved topic from Vista to the more appropriate forum. This has also been reported as unbootable ~ Queen-Evie*
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