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Help with Winsock Corruption


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36 replies to this topic

#1 chadch72

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Posted 11 August 2012 - 10:32 AM

I'm posting a new topic in this forum per the recommendation of nasdaq. We have been working through this issue in the Malware forum. Here is that thread for history: http://www.bleepingcomputer.com/forums/topic461774.html

My issue is that Windows Update will not work. It continually tries to install the same updates. If I try to manually check for updates it gives an error. We have tried all the Microsoft fixits, and run a variety of tools per nasdaq's recommendation including combofix. I have not been getting updates reliably for some time and am concerned that I won't get updated security updates.

The conclusion so far from the other thread is that I have a corrupted winsock and nasdaq suggested I start this thread and post a fresh MiniToolBox log. That log is below. Thank you in advance for your continued assistance.

MiniToolBox by Farbar Version: 23-07-2012
Ran by Chad (administrator) on 11-08-2012 at 09:43:15
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================

127.0.0.1 localhost

========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 02 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 03 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 04 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 05 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 06 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 07 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 08 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 09 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 10 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 02 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 03 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 04 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 05 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 06 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 07 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 08 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 09 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 10 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 15 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 16 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 17 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 18 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 19 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 20 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 21 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/09/2012 06:36:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: iTunes.exe, version: 10.6.3.25, time stamp: 0x4fd16377
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x0003bc24
Faulting process id: 0x1284
Faulting application start time: 0xiTunes.exe0
Faulting application path: iTunes.exe1
Faulting module path: iTunes.exe2
Report Id: iTunes.exe3

Error: (08/09/2012 06:28:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: APSDaemon.exe, version: 2.1.19.17, time stamp: 0x4fb5bca3
Faulting module name: APSDaemon_main.dll, version: 2.1.19.17, time stamp: 0x4fb5bce6
Exception code: 0xc0000005
Fault offset: 0x000082f0
Faulting process id: 0x22d4
Faulting application start time: 0xAPSDaemon.exe0
Faulting application path: APSDaemon.exe1
Faulting module path: APSDaemon.exe2
Report Id: APSDaemon.exe3

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9048

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9048

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8050

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8050

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/09/2012 04:49:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7052

Error: (08/09/2012 04:49:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7052


System errors:
=============
Error: (08/11/2012 08:39:04 AM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 08:39:04 AM) (Source: DCOM) (User: )
Description: 2TrustedInstaller{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (08/11/2012 08:37:18 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/11/2012 08:36:22 AM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (08/11/2012 08:36:22 AM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (08/11/2012 08:36:22 AM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (08/11/2012 08:35:51 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SMR210

Error: (08/11/2012 08:35:45 AM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (08/11/2012 08:33:59 AM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 08:30:22 AM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2


Microsoft Office Sessions:
=========================
Error: (01/15/2012 05:30:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 91583 seconds with 180 seconds of active time. This session ended with a crash.


**** End of log ****

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#2 chadch72

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Posted 11 August 2012 - 10:37 AM

I should add that we also tried running the winsockfix batch file which ran successfully but did not fix the issue. The log file I posted above is after running winsockfix and a PC reboot.

#3 InadequateInfirmity

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Posted 11 August 2012 - 07:51 PM

Create a restore point then open notepad copy the contents of the code box below and save it to your desktop.Call it winsock.reg then right click the winsock.reg file and select merege then reboot your machine.



Then download the complete internet repair tool and run it as admin with all boxes checked.
http://majorgeeks.com/downloadget.php?id=7183&file=9&evp=d487f47a4ec64ed8e3f942b034a8b48c


Post a fresh minitoolbox log.



Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock]
"ErrorControl"=dword:00000001
"Start"=dword:00000003
"Type"=dword:00000004

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock\Parameters]
"Transports"=hex(7):54,00,63,00,70,00,69,00,70,00,36,00,00,00,50,00,73,00,63,\
  00,68,00,65,00,64,00,00,00,54,00,63,00,70,00,69,00,70,00,00,00,4e,00,65,00,\
  74,00,42,00,49,00,4f,00,53,00,00,00,00,00

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock\Setup Migration]
"Setup Version"=dword:00001009
"Provider List"=hex(7):54,00,63,00,70,00,69,00,70,00,36,00,00,00,50,00,73,00,\
  63,00,68,00,65,00,64,00,00,00,54,00,63,00,70,00,69,00,70,00,00,00,4e,00,65,\
  00,74,00,42,00,49,00,4f,00,53,00,00,00,00,00
"Known Static Providers"=hex(7):54,00,63,00,70,00,69,00,70,00,00,00,54,00,63,\
  00,70,00,69,00,70,00,36,00,00,00,4e,00,77,00,6c,00,6e,00,6b,00,49,00,70,00,\
  78,00,00,00,4e,00,77,00,6c,00,6e,00,6b,00,53,00,70,00,78,00,00,00,41,00,70,\
  00,70,00,6c,00,65,00,54,00,61,00,6c,00,6b,00,00,00,49,00,73,00,6f,00,54,00,\
  70,00,00,00,50,00,73,00,63,00,68,00,65,00,64,00,00,00,00,00

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock\Setup Migration\Providers]

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock\Setup Migration\Providers\NetBIOS]
"WinSock 1.1 Provider Data"=hex:0e,10,00,00,11,00,00,00,14,00,00,00,14,00,00,\
  00,05,00,00,00,fd,ff,ff,ff,00,fa,00,00,02,09,00,00,09,12,00,00,11,00,00,00,\
  14,00,00,00,14,00,00,00,02,00,00,00,fd,ff,ff,ff,00,fa,00,00,8c,08,00,00,0e,\
  10,00,00,11,00,00,00,14,00,00,00,14,00,00,00,05,00,00,00,ff,ff,ff,ff,00,fa,\
  00,00,16,08,00,00,09,12,00,00,11,00,00,00,14,00,00,00,14,00,00,00,02,00,00,\
  00,ff,ff,ff,ff,00,fa,00,00,a0,07,00,00,0e,10,00,00,11,00,00,00,14,00,00,00,\
  14,00,00,00,05,00,00,00,00,00,00,80,00,fa,00,00,28,07,00,00,09,12,00,00,11,\
  00,00,00,14,00,00,00,14,00,00,00,02,00,00,00,00,00,00,80,00,fa,00,00,b0,06,\
  00,00,0e,10,00,00,11,00,00,00,14,00,00,00,14,00,00,00,05,00,00,00,f9,ff,ff,\
  ff,00,fa,00,00,38,06,00,00,09,12,00,00,11,00,00,00,14,00,00,00,14,00,00,00,\
  02,00,00,00,f9,ff,ff,ff,00,fa,00,00,c0,05,00,00,0e,10,00,00,11,00,00,00,14,\
  00,00,00,14,00,00,00,05,00,00,00,fb,ff,ff,ff,00,fa,00,00,48,05,00,00,09,12,\
  00,00,11,00,00,00,14,00,00,00,14,00,00,00,02,00,00,00,fb,ff,ff,ff,00,fa,00,\
  00,d0,04,00,00,0e,10,00,00,11,00,00,00,14,00,00,00,14,00,00,00,05,00,00,00,\
  fa,ff,ff,ff,00,fa,00,00,58,04,00,00,09,12,00,00,11,00,00,00,14,00,00,00,14,\
  00,00,00,02,00,00,00,fa,ff,ff,ff,00,fa,00,00,e0,03,00,00,0e,10,00,00,11,00,\
  00,00,14,00,00,00,14,00,00,00,05,00,00,00,fc,ff,ff,ff,00,fa,00,00,68,03,00,\
  00,09,12,00,00,11,00,00,00,14,00,00,00,14,00,00,00,02,00,00,00,fc,ff,ff,ff,\
  00,fa,00,00,f0,02,00,00,0e,10,00,00,11,00,00,00,14,00,00,00,14,00,00,00,05,\
  00,00,00,fe,ff,ff,ff,00,fa,00,00,78,02,00,00,09,12,00,00,11,00,00,00,14,00,\
  00,00,14,00,00,00,02,00,00,00,fe,ff,ff,ff,00,fa,00,00,00,02,00,00,5c,00,44,\
  00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,\
  54,00,63,00,70,00,69,00,70,00,36,00,5f,00,7b,00,37,00,41,00,30,00,46,00,32,\
  00,34,00,39,00,33,00,2d,00,44,00,44,00,39,00,39,00,2d,00,34,00,45,00,42,00,\
  45,00,2d,00,41,00,45,00,42,00,35,00,2d,00,39,00,45,00,37,00,33,00,44,00,37,\
  00,30,00,44,00,36,00,32,00,32,00,34,00,7d,00,00,00,5c,00,44,00,65,00,76,00,\
  69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,\
  00,69,00,70,00,36,00,5f,00,7b,00,37,00,41,00,30,00,46,00,32,00,34,00,39,00,\
  33,00,2d,00,44,00,44,00,39,00,39,00,2d,00,34,00,45,00,42,00,45,00,2d,00,41,\
  00,45,00,42,00,35,00,2d,00,39,00,45,00,37,00,33,00,44,00,37,00,30,00,44,00,\
  36,00,32,00,32,00,34,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,\
  00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,\
  36,00,5f,00,7b,00,42,00,42,00,35,00,38,00,42,00,39,00,41,00,32,00,2d,00,46,\
  00,33,00,39,00,35,00,2d,00,34,00,33,00,44,00,45,00,2d,00,39,00,36,00,39,00,\
  44,00,2d,00,46,00,42,00,36,00,46,00,41,00,30,00,30,00,30,00,41,00,35,00,46,\
  00,39,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,\
  65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,36,00,5f,00,7b,\
  00,42,00,42,00,35,00,38,00,42,00,39,00,41,00,32,00,2d,00,46,00,33,00,39,00,\
  35,00,2d,00,34,00,33,00,44,00,45,00,2d,00,39,00,36,00,39,00,44,00,2d,00,46,\
  00,42,00,36,00,46,00,41,00,30,00,30,00,30,00,41,00,35,00,46,00,39,00,7d,00,\
  00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,\
  00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,36,00,5f,00,7b,00,31,00,35,00,\
  37,00,30,00,34,00,32,00,42,00,34,00,2d,00,43,00,46,00,34,00,35,00,2d,00,34,\
  00,33,00,44,00,46,00,2d,00,38,00,43,00,33,00,43,00,2d,00,41,00,31,00,33,00,\
  37,00,36,00,34,00,34,00,43,00,41,00,45,00,43,00,39,00,7d,00,00,00,5c,00,44,\
  00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,\
  54,00,63,00,70,00,69,00,70,00,36,00,5f,00,7b,00,31,00,35,00,37,00,30,00,34,\
  00,32,00,42,00,34,00,2d,00,43,00,46,00,34,00,35,00,2d,00,34,00,33,00,44,00,\
  46,00,2d,00,38,00,43,00,33,00,43,00,2d,00,41,00,31,00,33,00,37,00,36,00,34,\
  00,34,00,43,00,41,00,45,00,43,00,39,00,7d,00,00,00,5c,00,44,00,65,00,76,00,\
  69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,\
  00,69,00,70,00,36,00,5f,00,7b,00,38,00,36,00,41,00,30,00,44,00,39,00,44,00,\
  37,00,2d,00,46,00,30,00,45,00,34,00,2d,00,34,00,36,00,31,00,35,00,2d,00,38,\
  00,34,00,30,00,45,00,2d,00,42,00,42,00,33,00,36,00,34,00,41,00,37,00,36,00,\
  31,00,42,00,33,00,45,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,\
  00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,\
  36,00,5f,00,7b,00,38,00,36,00,41,00,30,00,44,00,39,00,44,00,37,00,2d,00,46,\
  00,30,00,45,00,34,00,2d,00,34,00,36,00,31,00,35,00,2d,00,38,00,34,00,30,00,\
  45,00,2d,00,42,00,42,00,33,00,36,00,34,00,41,00,37,00,36,00,31,00,42,00,33,\
  00,45,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,\
  65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,36,00,5f,00,7b,\
  00,44,00,39,00,31,00,42,00,35,00,41,00,42,00,36,00,2d,00,41,00,37,00,45,00,\
  46,00,2d,00,34,00,42,00,38,00,38,00,2d,00,42,00,34,00,35,00,35,00,2d,00,44,\
  00,30,00,36,00,34,00,45,00,44,00,38,00,31,00,34,00,36,00,37,00,35,00,7d,00,\
  00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,\
  00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,36,00,5f,00,7b,00,44,00,39,00,\
  31,00,42,00,35,00,41,00,42,00,36,00,2d,00,41,00,37,00,45,00,46,00,2d,00,34,\
  00,42,00,38,00,38,00,2d,00,42,00,34,00,35,00,35,00,2d,00,44,00,30,00,36,00,\
  34,00,45,00,44,00,38,00,31,00,34,00,36,00,37,00,35,00,7d,00,00,00,5c,00,44,\
  00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,\
  54,00,63,00,70,00,69,00,70,00,36,00,5f,00,7b,00,39,00,41,00,32,00,36,00,42,\
  00,32,00,43,00,42,00,2d,00,33,00,37,00,30,00,43,00,2d,00,34,00,43,00,30,00,\
  42,00,2d,00,42,00,36,00,42,00,35,00,2d,00,38,00,34,00,34,00,46,00,35,00,36,\
  00,43,00,43,00,33,00,45,00,35,00,30,00,7d,00,00,00,5c,00,44,00,65,00,76,00,\
  69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,\
  00,69,00,70,00,36,00,5f,00,7b,00,39,00,41,00,32,00,36,00,42,00,32,00,43,00,\
  42,00,2d,00,33,00,37,00,30,00,43,00,2d,00,34,00,43,00,30,00,42,00,2d,00,42,\
  00,36,00,42,00,35,00,2d,00,38,00,34,00,34,00,46,00,35,00,36,00,43,00,43,00,\
  33,00,45,00,35,00,30,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,\
  00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,\
  5f,00,7b,00,37,00,41,00,30,00,46,00,32,00,34,00,39,00,33,00,2d,00,44,00,44,\
  00,39,00,39,00,2d,00,34,00,45,00,42,00,45,00,2d,00,41,00,45,00,42,00,35,00,\
  2d,00,39,00,45,00,37,00,33,00,44,00,37,00,30,00,44,00,36,00,32,00,32,00,34,\
  00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,\
  74,00,42,00,54,00,5f,00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,37,00,41,\
  00,30,00,46,00,32,00,34,00,39,00,33,00,2d,00,44,00,44,00,39,00,39,00,2d,00,\
  34,00,45,00,42,00,45,00,2d,00,41,00,45,00,42,00,35,00,2d,00,39,00,45,00,37,\
  00,33,00,44,00,37,00,30,00,44,00,36,00,32,00,32,00,34,00,7d,00,00,00,5c,00,\
  44,00,65,00,76,00,69,00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,\
  00,54,00,63,00,70,00,69,00,70,00,5f,00,7b,00,42,00,42,00,35,00,38,00,42,00,\
  39,00,41,00,32,00,2d,00,46,00,33,00,39,00,35,00,2d,00,34,00,33,00,44,00,45,\
  00,2d,00,39,00,36,00,39,00,44,00,2d,00,46,00,42,00,36,00,46,00,41,00,30,00,\
  30,00,30,00,41,00,35,00,46,00,39,00,7d,00,00,00,5c,00,44,00,65,00,76,00,69,\
  00,63,00,65,00,5c,00,4e,00,65,00,74,00,42,00,54,00,5f,00,54,00,63,00,70,00,\
  69,00,70,00,5f,00,7b,00,42,00,42,00,35,00,38,00,42,00,39,00,41,00,32,00,2d,\
  00,46,00,33,00,39,00,35,00,2d,00,34,00,33,00,44,00,45,00,2d,00,39,00,36,00,\
  39,00,44,00,2d,00,46,00,42,00,36,00,46,00,41,00,30,00,30,00,30,00,41,00,35,\
  00,46,00,39,00,7d,00,00,00
"WinSock 2.0 Provider ID"=hex:30,18,5f,8d,73,c2,cf,11,95,c8,00,80,5f,48,a1,92

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock\Setup Migration\Providers\Psched]
"WinSock 2.0 Provider ID"=hex:e0,a9,60,9d,7a,33,d0,11,bd,88,00,00,c0,82,e6,9a

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock\Setup Migration\Providers\Tcpip]
"WinSock 2.0 Provider ID"=hex:a0,1a,0f,e7,8b,ab,cf,11,8c,a3,00,80,5f,48,a1,92

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock\Setup Migration\Providers\Tcpip6]
"WinSock 2.0 Provider ID"=hex:c0,b0,ea,f9,d4,26,d0,11,bb,bf,00,aa,00,6c,34,e4

[HKEY_LOCAL_MACHINE\System\CurrentControlSet\services\winsock\Setup Migration\Well Known Guids]
"IsoTp"=hex:b0,cb,e4,89,c1,b9,cf,11,95,c8,00,80,5f,48,a1,92
"McsXns"=hex:b1,cb,e4,89,c1,b9,cf,11,95,c8,00,80,5f,48,a1,92
"AppleTalk"=hex:a0,17,3b,2c,df,c6,cf,11,95,c8,00,80,5f,48,a1,92


What happens when you press Alt + F4 at the same time?

#4 chadch72

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Posted 11 August 2012 - 09:20 PM

Thanks,

I successfullly merged the winsock.reg and rebooted.
Then ran the internet repair with all boxes checked. It gave one error while running "Windows cannot find 'wuauclt'...". otherwise it ran successfully and rebooted the pc.

Windows Update now looks like it has never updated (which I think is normal), but when I click the button to check for updates I still get an error. Code 80070002. This is the same error I've been getting.

Below is a fresch MiniToolBox log file. Please advise on how to proceed and thank you for your continued assistance.

MiniToolBox by Farbar Version: 23-07-2012
Ran by Chad (administrator) on 11-08-2012 at 21:16:30
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 02 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 03 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 04 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 05 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 06 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 07 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 08 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 09 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 10 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 02 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 03 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 04 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 05 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 06 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 07 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 08 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 09 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 10 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 15 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 16 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 17 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 18 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 19 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 20 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 21 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/09/2012 06:36:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: iTunes.exe, version: 10.6.3.25, time stamp: 0x4fd16377
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x0003bc24
Faulting process id: 0x1284
Faulting application start time: 0xiTunes.exe0
Faulting application path: iTunes.exe1
Faulting module path: iTunes.exe2
Report Id: iTunes.exe3

Error: (08/09/2012 06:28:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: APSDaemon.exe, version: 2.1.19.17, time stamp: 0x4fb5bca3
Faulting module name: APSDaemon_main.dll, version: 2.1.19.17, time stamp: 0x4fb5bce6
Exception code: 0xc0000005
Fault offset: 0x000082f0
Faulting process id: 0x22d4
Faulting application start time: 0xAPSDaemon.exe0
Faulting application path: APSDaemon.exe1
Faulting module path: APSDaemon.exe2
Report Id: APSDaemon.exe3

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9048

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9048

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8050

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8050

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/09/2012 04:49:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7052

Error: (08/09/2012 04:49:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7052


System errors:
=============
Error: (08/11/2012 09:15:06 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 09:15:06 PM) (Source: DCOM) (User: )
Description: 2TrustedInstaller{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (08/11/2012 09:14:40 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/11/2012 09:13:40 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SMR210

Error: (08/11/2012 09:13:32 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (08/11/2012 09:11:50 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 09:10:51 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 09:09:18 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 09:09:18 PM) (Source: DCOM) (User: )
Description: 2TrustedInstaller{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (08/11/2012 09:06:29 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (01/15/2012 05:30:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 91583 seconds with 180 seconds of active time. This session ended with a crash.


**** End of log ****

#5 InadequateInfirmity

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Posted 11 August 2012 - 10:18 PM

Can you post a new minitoolbox log after the instructions below with installed programs listed as well as the other boxes. .


Download Autoruns and unzip it to your desktop then untick anything that is related to Bsecure



Now open an elevated command prompt and type each of the commands below hitting enter after each.


ipconfig /flushdns

netsh int ipv4 reset reset.log


nbtstat -R

nbtstat -RR

netsh winsock reset catalog

Exit


Now reboot.

Edited by InadequateInfirmity, 11 August 2012 - 10:24 PM.

What happens when you press Alt + F4 at the same time?

#6 InadequateInfirmity

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Posted 11 August 2012 - 10:38 PM

Sorry here is the link to autoruns
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx
What happens when you press Alt + F4 at the same time?

#7 chadch72

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Posted 11 August 2012 - 10:53 PM

I was able to find the autoruns program. Ran it and unchecked all references to Bsecure. However, there were several that would not uncheck. The error message said that delete was the only option. They were winsock references and listed the same file name that is showing up as missing in the MiniToolBox log. So, I deleted each one of them as well.

Ran each of the commands you requested in elevated command prompt. all ran successfully. then rebooted

Upon reboot I was not able to access the internet. Received an error that bsecure services were not running. Assuming this is part of their security so that my kids can't just disable it. While in this state, I ran MiniToolBox again. The log is below. But, to get online to post it, I had to go back into Autoruns and check the BSecure references. Might be worth pointing out that all the references I had unchecked were still unchecked, but the ones I deleted were back and checked. Once I re-checked them and rebooted, I was able to get online again.

Do I need to just uninstall BSecure software? Or is something else going on?

Here is the log:

MiniToolBox by Farbar Version: 23-07-2012
Ran by Chad (administrator) on 11-08-2012 at 22:40:12
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 02 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 03 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 04 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 05 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 06 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 07 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 08 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 09 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 10 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
Catalog9 11 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 12 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 13 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 14 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 15 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 16 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 17 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 18 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 19 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 20 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 21 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 02 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 03 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 04 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 05 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 06 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 07 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 08 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 09 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 10 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()
x64-Catalog9 11 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 12 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 13 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 14 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 15 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 16 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 17 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 18 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 19 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 20 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 21 %ProgramFiles%\Bsecure\InetCtrl57.dll [File Not found] ()

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/09/2012 06:36:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: iTunes.exe, version: 10.6.3.25, time stamp: 0x4fd16377
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x0003bc24
Faulting process id: 0x1284
Faulting application start time: 0xiTunes.exe0
Faulting application path: iTunes.exe1
Faulting module path: iTunes.exe2
Report Id: iTunes.exe3

Error: (08/09/2012 06:28:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: APSDaemon.exe, version: 2.1.19.17, time stamp: 0x4fb5bca3
Faulting module name: APSDaemon_main.dll, version: 2.1.19.17, time stamp: 0x4fb5bce6
Exception code: 0xc0000005
Fault offset: 0x000082f0
Faulting process id: 0x22d4
Faulting application start time: 0xAPSDaemon.exe0
Faulting application path: APSDaemon.exe1
Faulting module path: APSDaemon.exe2
Report Id: APSDaemon.exe3

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9048

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9048

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8050

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8050

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/09/2012 04:49:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 7052

Error: (08/09/2012 04:49:23 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 7052


System errors:
=============
Error: (08/11/2012 10:39:33 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/11/2012 10:39:28 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 10:39:28 PM) (Source: DCOM) (User: )
Description: 2TrustedInstaller{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (08/11/2012 10:38:32 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SMR210

Error: (08/11/2012 10:38:32 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (08/11/2012 10:37:02 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 10:26:33 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (08/11/2012 10:26:33 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (08/11/2012 10:26:33 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.

Error: (08/11/2012 10:26:33 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.


Microsoft Office Sessions:
=========================
Error: (01/15/2012 05:30:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 91583 seconds with 180 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
8500A909_eDocs (Version: 1.00.0000)
8500A909_Help (Version: 1.00.0000)
8500A909g (Version: 50.0.165.000)
Access Manager 2 (Version: 2.1.58)
AccuChef
Adobe AIR (Version: 2.5.1.17730)
Adobe Community Help (Version: 3.2.1)
Adobe Community Help (Version: 3.2.1.650)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.270)
Adobe Photoshop Elements 7.0 (Version: 7.0.1)
Adobe Photoshop Elements 7.0 (Version: 7.0.1.3)
Adobe Photoshop Elements 9 (Version: 9.0)
Adobe Photoshop Lightroom 3.4.1 64-bit (Version: 3.4.2)
Adobe Photoshop.com Inspiration Browser (Version: 3.07)
Adobe Premiere Elements 7.0 (Version: 7.0.1)
Adobe Premiere Elements 7.0 (Version: 7.0.1.3)
Adobe Premiere Elements 7.0 Templates (Version: 7.0.1)
Adobe Premiere Elements 9 (Version: 9.0)
Adobe Premiere Elements 9 Content (Version: 9.0)
Adobe Premiere Elements 9 Content 1 (Version: 9.0)
Adobe Premiere Elements 9 Content 2 (Version: 9.0)
Adobe Premiere Elements 9 Content 3 (Version: 9.0)
Adobe Premiere Elements 9 HD Content 1 (Version: 9.0)
Adobe Premiere Elements 9 HD Content 2 (Version: 9.0)
Adobe Premiere Elements 9 HD Content 3 (Version: 9.0)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Aleks 3.15
Anki
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
Audacity 1.3.12 (Unicode)
Banctec Service Agreement (Version: 2.0.0)
Bonjour (Version: 3.0.0.10)
BPD_DSWizards (Version: 1.00.0000)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 130.0.331.000)
CCleaner (Version: 3.20)
CDDRV_Installer (Version: 4.60)
CloudCare (Version: 6.1.8)
Creative 3DMIDI Player (Version: 1.11)
Creative ALchemy (Version: 1.41)
Creative Audio Control Panel (Version: 3.00)
Creative Console Launcher (Version: 2.61)
Creative Diagnostics (Version: 5.11)
Creative Media Toolbox 6 (Shared Components) (Version: 2.80.12)
Creative Media Toolbox 6 (Version: 6.02)
Creative MediaSource 5 (Version: 5.26)
Creative Software AutoUpdate (Version: 1.40)
Creative Sound Blaster Properties x64 Edition (Version: 1.02)
Creative WaveStudio 7 (Version: 7.12)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.25)
Dell DataSafe Local Backup (Version: 9.3.36)
Dell DataSafe Online (Version: 1.1.0029)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
Digital Photo Navigator 1.5
DirectXInstallService (Version: 9.0.2)
DocMgr (Version: 130.0.000.000)
DocProc (Version: 13.0.0.0)
Dolby Digital Live Pack (Version: 3.00)
Dropbox (Version: 1.4.7)
DTS Connect Pack (Version: 1.00)
Elements 9 Organizer (Version: 9.0)
Elements STI Installer (Version: 1.0)
EMCGadgets64 (Version: 1.1.501)
erLT (Version: 1.20.137.31)
Everio MediaBrowser HD Edition (Version: 1.01.021)
Evernote v. 4.5.7 (Version: 4.5.7.7146)
Fax (Version: 130.0.418.000)
FOX News Live Stream (Version: 1.0.562)
FOX News Live Stream (Version: v1.0.562)
Google Desktop (Version: 5.9.1005.12335)
GoToAssist 8.0.0.514
GPBaseService2 (Version: 130.0.371.000)
Handbrake 0.9.4 (Version: 0.9.4)
Homeschool Tracker Plus (Version: 5.1.1)
Homeschool Tracker Plus (Version: 6.2.2)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP MediaSmart Server (x64) (Version: 2.1.1.25860)
HP Product Detection (Version: 10.7.9.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.002.006.003)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
Intel® Matrix Storage Manager
Internet TV for Windows Media Center (Version: 3.2.1.0)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
iTunes (Version: 10.6.3.25)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
JellyFish Light 3.5
Juniper Networks Host Checker (Version: 6.5.0.14951)
Juniper Networks Network Connect 6.5.0 (Version: 6.5.0.14951)
Juniper Networks Setup Client (Version: 2.1.2.5973)
Junk Mail filter update (Version: 15.4.3502.0922)
KhalInstallWrapper (Version: 2.00.0000)
LAME v3.98.2 for Audacity
Logitech Harmony Remote Software 7 (Version: 7.6.0.8)
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
Logitech SetPoint (Version: 4.80)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework 2.0 Core Components (x64) ENU (Version: 2.0.1578.0)
Microsoft Sync Framework 2.0 Provider Services (x64) ENU (Version: 2.0.1578.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
MobileMe Control Panel (Version: 3.1.6.0)
Monitor Webcam Driver (1.01.02.0804)
Move Media Player
MPM (Version: 1.00.0000)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicnotes Software Suite 1.5.5 (Version: 1.5.5)
Network64 (Version: 130.0.579.000)
Network64 (Version: 140.0.221.000)
Norton Internet Security (Version: 19.7.1.5)
NoteWorthy Player
NVIDIA 3D Vision Controller Driver (Version: 280.19)
NVIDIA 3D Vision Controller Driver 285.62 (Version: 285.62)
NVIDIA 3D Vision Driver 285.62 (Version: 285.62)
NVIDIA Control Panel 285.62 (Version: 285.62)
NVIDIA Graphics Driver 285.62 (Version: 285.62)
NVIDIA Install Application (Version: 2.1002.46.235)
NVIDIA PhysX (Version: 9.11.0621)
NVIDIA PhysX System Software 9.11.0621 (Version: 9.11.0621)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.8562)
NVIDIA Update 1.5.20 (Version: 1.5.20)
NVIDIA Update Components (Version: 1.5.20)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
Officejet Pro 8500 A909 Series (Version: 13.0)
Online Sheet Music Viewer 8.2.2.0 (Version: 8.2.2.0)
OpenAL
OverDrive Media Console (Version: 3.2.10)
Panda ActiveScan 2.0 (Version: 01.04.01.0014)
Picasa 3 (Version: 3.8)
PowerDVD DX (Version: 8.3.6107)
ProductContext (Version: 50.0.165.000)
Quicken 2010 (Version: 19.1.9.16)
QuickTime (Version: 7.71.80.42)
Realtek PCIE Card Reader (Version: 6.1.7600.71)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30126)
Remote Control USB Driver (Version: 2.3.2.317)
Revo Uninstaller 1.94 (Version: 1.94)
Roxio Activation Module (Version: 1.0)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator Audio (Version: 3.8.0)
Roxio Creator Copy (Version: 3.8.0)
Roxio Creator Data (Version: 3.8.0)
Roxio Creator Premier (Version: 10.3)
Roxio Creator Premier (Version: 3.8.0)
Roxio Creator Premier 10 (Version: 10.2.345)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.33.21.1)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 13.0)
Skype Click to Call (Version: 5.10.9560)
Skype™ 5.9 (Version: 5.9.115)
SlingPlayer (Version: 2.0.4521)
SmartSound Quicktracks for Premiere Elements (Version: 3.11.3090)
SmartSound Quicktracks for Premiere Elements 9.0 (Version: 3.12.3090)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Sound Blaster X-Fi (Version: 1.0)
Spybot - Search & Destroy (Version: 1.6.2)
StartWrite
Status (Version: 130.0.469.000)
swMSM (Version: 12.0.0.1)
Syncplicity (Version: 2.0.3602.0)
SyncToy 2.1 (x64) (Version: 2.1.0)
System Requirements Lab
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.1996)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0316)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0236)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.3796)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0443)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0211)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wrapper (Version: 011.000.0121)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VD64Inst (Version: 1.00.0000)
VoiceOver Kit (Version: 1.40.128.0)
WebReg (Version: 130.0.132.017)
Windows Home Server Connector (Version: 6.0.3436.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Xmarks for IE (Version: 127.0.160)
Yahoo! Toolbar

**** End of log ****

#8 chadch72

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Posted 11 August 2012 - 10:55 PM

Should have added that after following these steps, I still get the same error from Windows Update.

#9 InadequateInfirmity

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Posted 11 August 2012 - 10:58 PM

Yes uninstall Bsecure software You already have norton installed.
Then uninstall spybot

Then run Ad-Ware remover hit delete then post the log here.
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
What happens when you press Alt + F4 at the same time?

#10 InadequateInfirmity

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Posted 11 August 2012 - 11:00 PM

Should have added that after following these steps, I still get the same error from Windows Update.


We will deal with one issue at a time. :)
What happens when you press Alt + F4 at the same time?

#11 InadequateInfirmity

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Posted 11 August 2012 - 11:03 PM

Error: (08/11/2012 10:26:33 PM) (Source: Ntfs) (User: )
Description: The file system structure on the disk is corrupt and unusable.
Please run the chkdsk utility on the volume OS.



Please also open an elevated command prompt and then type chkdsk /r then hit enter then reply Y when asked to schedule on next reboot then type exit hit enter reboot.
What happens when you press Alt + F4 at the same time?

#12 chadch72

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Posted 11 August 2012 - 11:29 PM

I uninstalled Bsecure. In case it matters... I was only using it for setting internet filters for my kids when they are logged in on our family PCs. I was not using it for anit-virus. Thus it being installed as well as Norton. I've removed it from the PC with the problems. I have not removed it from our other PCs. Whole home filtering is still enabled.

I uninstalled spybot

Ran Ad-Ware remover. Log is below.

Ran chkdsk utility. Said volume is clean.

Just in case, I am also posting a fresh log from MiniToolBox.

# AdwCleaner v1.800 - Logfile created 08/11/2012 at 23:18:50
# Updated 01/08/2012 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (64 bits)
# User : Chad - CHESNEYOFFICE
# Running from : C:\Users\Chad\Desktop\adwcleaner.exe
# Option [Delete]


***** [Services] *****


***** [Files / Folders] *****


***** [Registry] *****


***** [Registre - GUID] *****


***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

[OK] Registry is clean.

*************************

AdwCleaner[S1].txt - [531 octets] - [11/08/2012 23:18:50]

########## EOF - C:\AdwCleaner[S1].txt - [658 octets] ##########


MiniToolBox by Farbar Version: 23-07-2012
Ran by Chad (administrator) on 11-08-2012 at 23:28:40
Microsoft Windows 7 Professional Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================



========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [52224] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70656] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [132968] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [326144] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/11/2012 11:11:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161"1".
Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/11/2012 11:11:04 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161"1".
Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.30729.6161" could not be found.
Please use sxstrace.exe for detailed diagnosis.

Error: (08/09/2012 06:36:07 PM) (Source: Application Error) (User: )
Description: Faulting application name: iTunes.exe, version: 10.6.3.25, time stamp: 0x4fd16377
Faulting module name: ole32.dll, version: 6.1.7601.17514, time stamp: 0x4ce7b96f
Exception code: 0xc0000005
Fault offset: 0x0003bc24
Faulting process id: 0x1284
Faulting application start time: 0xiTunes.exe0
Faulting application path: iTunes.exe1
Faulting module path: iTunes.exe2
Report Id: iTunes.exe3

Error: (08/09/2012 06:28:24 PM) (Source: Application Error) (User: )
Description: Faulting application name: APSDaemon.exe, version: 2.1.19.17, time stamp: 0x4fb5bca3
Faulting module name: APSDaemon_main.dll, version: 2.1.19.17, time stamp: 0x4fb5bce6
Exception code: 0xc0000005
Fault offset: 0x000082f0
Faulting process id: 0x22d4
Faulting application start time: 0xAPSDaemon.exe0
Faulting application path: APSDaemon.exe1
Faulting module path: APSDaemon.exe2
Report Id: APSDaemon.exe3

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 9048

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 9048

Error: (08/09/2012 04:49:25 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 8050

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 8050

Error: (08/09/2012 04:49:24 PM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second


System errors:
=============
Error: (08/11/2012 11:26:18 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/11/2012 11:26:00 PM) (Source: Service Control Manager) (User: )
Description: The TrustedInstaller service failed to start due to the following error:
%%2

Error: (08/11/2012 11:26:00 PM) (Source: DCOM) (User: )
Description: 2TrustedInstaller{752073A1-23F2-4396-85F0-8FDB879ED0ED}

Error: (08/11/2012 11:25:17 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SMR210

Error: (08/11/2012 11:25:17 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (08/11/2012 11:22:02 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)

Error: (08/11/2012 11:21:03 PM) (Source: VDS Basic Provider) (User: )
Description: Unexpected failure. Error code: D@01010004

Error: (08/11/2012 11:21:01 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
SMR210

Error: (08/11/2012 11:21:01 PM) (Source: Service Control Manager) (User: )
Description: The SessionLauncher service failed to start due to the following error:
%%2

Error: (08/11/2012 11:14:08 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: application-specificLocalLaunch{C97FCC79-E628-407D-AE68-A06AD6D8B4D1}{344ED43D-D086-4961-86A6-1106F4ACAD9B}NT AUTHORITYSYSTEMS-1-5-18LocalHost (Using LRPC)


Microsoft Office Sessions:
=========================
Error: (01/15/2012 05:30:37 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6612.1000, Microsoft Office Version: 12.0.6612.1000. This session lasted 91583 seconds with 180 seconds of active time. This session ended with a crash.


=========================== Installed Programs ============================

Update for Microsoft Office 2007 (KB2508958)
64 Bit HP CIO Components Installer (Version: 7.2.8)
7-Zip 9.20 (x64 edition) (Version: 9.20.00.0)
8500A909_eDocs (Version: 1.00.0000)
8500A909_Help (Version: 1.00.0000)
8500A909g (Version: 50.0.165.000)
Access Manager 2 (Version: 2.1.58)
AccuChef
Adobe AIR (Version: 2.5.1.17730)
Adobe Community Help (Version: 3.2.1)
Adobe Community Help (Version: 3.2.1.650)
Adobe Flash Player 11 ActiveX (Version: 11.3.300.270)
Adobe Photoshop Elements 7.0 (Version: 7.0.1)
Adobe Photoshop Elements 7.0 (Version: 7.0.1.3)
Adobe Photoshop Elements 9 (Version: 9.0)
Adobe Photoshop Lightroom 3.4.1 64-bit (Version: 3.4.2)
Adobe Photoshop.com Inspiration Browser (Version: 3.07)
Adobe Premiere Elements 7.0 (Version: 7.0.1)
Adobe Premiere Elements 7.0 (Version: 7.0.1.3)
Adobe Premiere Elements 7.0 Templates (Version: 7.0.1)
Adobe Premiere Elements 9 (Version: 9.0)
Adobe Premiere Elements 9 Content (Version: 9.0)
Adobe Premiere Elements 9 Content 1 (Version: 9.0)
Adobe Premiere Elements 9 Content 2 (Version: 9.0)
Adobe Premiere Elements 9 Content 3 (Version: 9.0)
Adobe Premiere Elements 9 HD Content 1 (Version: 9.0)
Adobe Premiere Elements 9 HD Content 2 (Version: 9.0)
Adobe Premiere Elements 9 HD Content 3 (Version: 9.0)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Adobe Shockwave Player 11.6 (Version: 11.6.4.634)
Aleks 3.15
Anki
AnswerWorks 5.0 English Runtime (Version: 5.0.7)
Apple Application Support (Version: 2.1.9)
Apple Mobile Device Support (Version: 5.2.0.6)
Apple Software Update (Version: 2.1.3.127)
Audacity 1.3.12 (Unicode)
Banctec Service Agreement (Version: 2.0.0)
Bonjour (Version: 3.0.0.10)
BPD_DSWizards (Version: 1.00.0000)
bpd_scan (Version: 3.00.0000)
BPDSoftware (Version: 50.0.165.000)
BPDSoftware_Ini (Version: 1.00.0000)
BufferChm (Version: 130.0.331.000)
CCleaner (Version: 3.20)
CDDRV_Installer (Version: 4.60)
CloudCare (Version: 6.1.8)
Creative 3DMIDI Player (Version: 1.11)
Creative ALchemy (Version: 1.41)
Creative Audio Control Panel (Version: 3.00)
Creative Console Launcher (Version: 2.61)
Creative Diagnostics (Version: 5.11)
Creative Media Toolbox 6 (Shared Components) (Version: 2.80.12)
Creative Media Toolbox 6 (Version: 6.02)
Creative MediaSource 5 (Version: 5.26)
Creative Software AutoUpdate (Version: 1.40)
Creative Sound Blaster Properties x64 Edition (Version: 1.02)
Creative WaveStudio 7 (Version: 7.12)
D3DX10 (Version: 15.4.2368.0902)
Dell DataSafe Local Backup - Support Software (Version: 2.25)
Dell DataSafe Local Backup (Version: 9.3.36)
Dell DataSafe Online (Version: 1.1.0029)
Dell Dock (Version: 2.0.0)
Dell Edoc Viewer (Version: 1.0.0)
Dell Getting Started Guide (Version: 1.00.0000)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 130.0.465.000)
Digital Photo Navigator 1.5
DirectXInstallService (Version: 9.0.2)
DocMgr (Version: 130.0.000.000)
DocProc (Version: 13.0.0.0)
Dolby Digital Live Pack (Version: 3.00)
Dropbox (Version: 1.4.7)
DTS Connect Pack (Version: 1.00)
Elements 9 Organizer (Version: 9.0)
Elements STI Installer (Version: 1.0)
EMCGadgets64 (Version: 1.1.501)
erLT (Version: 1.20.137.31)
Everio MediaBrowser HD Edition (Version: 1.01.021)
Evernote v. 4.5.7 (Version: 4.5.7.7146)
Fax (Version: 130.0.418.000)
FOX News Live Stream (Version: 1.0.562)
FOX News Live Stream (Version: v1.0.562)
Google Desktop (Version: 5.9.1005.12335)
GoToAssist 8.0.0.514
GPBaseService2 (Version: 130.0.371.000)
Handbrake 0.9.4 (Version: 0.9.4)
Homeschool Tracker Plus (Version: 5.1.1)
Homeschool Tracker Plus (Version: 6.2.2)
HP Customer Participation Program 13.0 (Version: 13.0)
HP Document Manager 2.0 (Version: 2.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP MediaSmart Server (x64) (Version: 2.1.1.25860)
HP Product Detection (Version: 10.7.9.0)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 5.002.006.003)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
Intel® Matrix Storage Manager
Internet TV for Windows Media Center (Version: 3.2.1.0)
iSEEK AnswerWorks English Runtime (Version: 010.000.0101)
iTunes (Version: 10.6.3.25)
Java Auto Updater (Version: 2.1.6.0)
Java™ 7 Update 5 (Version: 7.0.50)
JavaFX 2.1.1 (Version: 2.1.1)
JellyFish Light 3.5
Juniper Networks Host Checker (Version: 6.5.0.14951)
Juniper Networks Network Connect 6.5.0 (Version: 6.5.0.14951)
Juniper Networks Setup Client (Version: 2.1.2.5973)
Junk Mail filter update (Version: 15.4.3502.0922)
KhalInstallWrapper (Version: 2.00.0000)
LAME v3.98.2 for Audacity
Logitech Harmony Remote Software 7 (Version: 7.6.0.8)
Logitech Harmony Remote Software 7 (Version: 7.7.0.0)
Logitech SetPoint (Version: 4.80)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Search Enhancement Pack (Version: 3.0.133.0)
Microsoft Silverlight (Version: 4.1.10329.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Sync Framework 2.0 Core Components (x64) ENU (Version: 2.0.1578.0)
Microsoft Sync Framework 2.0 Provider Services (x64) ENU (Version: 2.0.1578.0)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFC_x86 (Version: 8.0.50727.4053)
Microsoft_VC80_MFCLOC_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
MobileMe Control Panel (Version: 3.1.6.0)
Monitor Webcam Driver (1.01.02.0804)
Move Media Player
MPM (Version: 1.00.0000)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Musicnotes Software Suite 1.5.5 (Version: 1.5.5)
Network64 (Version: 130.0.579.000)
Network64 (Version: 140.0.221.000)
Norton Internet Security (Version: 19.7.1.5)
NoteWorthy Player
NVIDIA 3D Vision Controller Driver (Version: 280.19)
NVIDIA 3D Vision Controller Driver 285.62 (Version: 285.62)
NVIDIA 3D Vision Driver 285.62 (Version: 285.62)
NVIDIA Control Panel 285.62 (Version: 285.62)
NVIDIA Graphics Driver 285.62 (Version: 285.62)
NVIDIA Install Application (Version: 2.1002.46.235)
NVIDIA PhysX (Version: 9.11.0621)
NVIDIA PhysX System Software 9.11.0621 (Version: 9.11.0621)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.12.8562)
NVIDIA Update 1.5.20 (Version: 1.5.20)
NVIDIA Update Components (Version: 1.5.20)
OCR Software by I.R.I.S. 13.0 (Version: 13.0)
Officejet Pro 8500 A909 Series (Version: 13.0)
Online Sheet Music Viewer 8.2.2.0 (Version: 8.2.2.0)
OpenAL
OverDrive Media Console (Version: 3.2.10)
Panda ActiveScan 2.0 (Version: 01.04.01.0014)
Picasa 3 (Version: 3.8)
PowerDVD DX (Version: 8.3.6107)
ProductContext (Version: 50.0.165.000)
Quicken 2010 (Version: 19.1.9.16)
QuickTime (Version: 7.71.80.42)
Realtek PCIE Card Reader (Version: 6.1.7600.71)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30126)
Remote Control USB Driver (Version: 2.3.2.317)
Revo Uninstaller 1.94 (Version: 1.94)
Roxio Activation Module (Version: 1.0)
Roxio CinePlayer Decoder Pack (Version: 4.3.0)
Roxio Creator Audio (Version: 3.8.0)
Roxio Creator Copy (Version: 3.8.0)
Roxio Creator Data (Version: 3.8.0)
Roxio Creator Premier (Version: 10.3)
Roxio Creator Premier (Version: 3.8.0)
Roxio Creator Premier 10 (Version: 10.2.345)
Roxio Creator Tools (Version: 3.7.0)
Roxio Express Labeler 3 (Version: 3.2.2)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.33.21.1)
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 13.0)
Skype Click to Call (Version: 5.10.9560)
Skype™ 5.9 (Version: 5.9.115)
SlingPlayer (Version: 2.0.4521)
SmartSound Quicktracks for Premiere Elements (Version: 3.11.3090)
SmartSound Quicktracks for Premiere Elements 9.0 (Version: 3.12.3090)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 130.0.373.000)
Sound Blaster X-Fi (Version: 1.0)
StartWrite
Status (Version: 130.0.469.000)
swMSM (Version: 12.0.0.1)
Syncplicity (Version: 2.0.3602.0)
SyncToy 2.1 (x64) (Version: 2.1.0)
System Requirements Lab
Toolbox (Version: 130.0.648.000)
TrayApp (Version: 130.0.422.000)
TurboTax 2009
TurboTax 2009 WinPerFedFormset (Version: 009.000.1996)
TurboTax 2009 WinPerReleaseEngine (Version: 009.000.0316)
TurboTax 2009 WinPerTaxSupport (Version: 009.000.0236)
TurboTax 2009 wrapper (Version: 009.000.0145)
TurboTax 2010
TurboTax 2010 WinPerFedFormset (Version: 010.000.3796)
TurboTax 2010 WinPerReleaseEngine (Version: 010.000.0443)
TurboTax 2010 WinPerTaxSupport (Version: 010.000.0211)
TurboTax 2010 wrapper (Version: 010.000.0157)
TurboTax 2011
TurboTax 2011 WinPerFedFormset (Version: 011.000.2999)
TurboTax 2011 WinPerReleaseEngine (Version: 011.000.0474)
TurboTax 2011 WinPerTaxSupport (Version: 011.000.0214)
TurboTax 2011 wrapper (Version: 011.000.0121)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VD64Inst (Version: 1.00.0000)
VoiceOver Kit (Version: 1.40.128.0)
WebReg (Version: 130.0.132.017)
Windows Home Server Connector (Version: 6.0.3436.0)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Xmarks for IE (Version: 127.0.160)
Yahoo! Toolbar

**** End of log ****

#13 InadequateInfirmity

InadequateInfirmity

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Posted 11 August 2012 - 11:43 PM

You can control what is viewed on your machine by changing the dns on your machines and router.
https://store.opendns.com/get/home-free
What happens when you press Alt + F4 at the same time?

#14 chadch72

chadch72
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Posted 12 August 2012 - 08:38 AM

thanks for the link. I'll look into that once we have the other issue resolved. Don't want to add another variable right now. I did go ahead and disable bsecure whole home filtering and turned off activity monitoring on all profiles.

I still have the windows update issue. Any recommendations on how to proceed from here?

#15 chadch72

chadch72
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Posted 12 August 2012 - 09:01 AM

not sure if this is related. I rebooted the PC this morning. It went into a repeating loop of two errors and then blue screened.

The two errors had the same text "Instruction at 0x7730450a referenced memory at 0x00000028. Memory could not be written." One came from explorer.exe and the other came from WerFault.exe.

The blue screen said "stop: 0x000000F4 (..." which was followed by several hexadecimal numbers.

After rebooting again the pc booted fine.

In any case, I'll look forward to hearing from you on how to proceed from here. Is it work trying the Microsoft Windows Update Fixits again now that we have eliminated malware and have gotten rid of the winsock errors from bSecure?




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