I recently contacted HP with a minor glitch I was having. After a brief description of the problem, this tech genius says,"oh, it sounds like you've got a virus or malware. You'll need to erase your hard drive and reload all files and software. I was nonplussed and responded with, "Do you have any idea how much time & effort will be required to do that?". Her response" oh, it usually takes 4-6 hours." I was gonna ask her, when I back up all my files, won't I also backup the virus or malware, and then reintroduce it when I restore? But I did'nt want that eye opener to phase that aspiring geekette. So anyway, I decided to spend that time more wisely & attempt to ferret out the problem with a bit more expertise and finesse. So here I am, howdy.