Internet is slow on one device while being fine elsewhere on the network.

For several weeks, using any web browser on my desktop computer has yielded extremely slow download speeds. Other devices using the network, including my laptop and multiple smartphones, seem to be unaffected. Speedtest.net gives my download speed on the laptop as 3.94mbps, upload speed 0.86mbps. On this device, I can stream video, use Skype and Spotify without issue, etc. I haven't been able to do the same test on the desktop, as the speedtest.net page times out before loading. Other attempts to open anything other than the simplest of pages also time out most of the time. The problem is not exclusive to web browsers - it's also preventing me from successfully downloading updates to my antivirus software (Norton 360) via its integrated update system. Streaming anything is out of the question. Any ideas as to what could be causing this? Full scans with Malwarebytes consistently come out as clear. The problem device is a Dell Dimension 5150C running Windows XP Media Center Edition with Service Pack 3.

Hello and Welcome -
Can you check Device Manager for any Problem devices, first -

Go - Start > Control Panel > System > Hardware and click Device Manager - Look to see if there are any items with ( ! or ? ) beside them, mainly Network Adapters -
If there are, Click on + beside them and double click on the item, click Driver at the top and then Update Driver - Repeat with any other similar items -

Please list the Internet Browser program you normally use and do you have a Second Browser also installed -
Also, I may have missed, but could you please list any running Antivirus program(s) you have installed ??

Thank You -

Thanks - all of the entries listed in the Device Manager tree appear to be working fine, with no question marks or exclamation marks displayed. I usually use Firefox, but have Chrome and IE7 installed. Norton 360 and Windows Security Centre run constantly in the background.

You may / will need a cleaned USB Drive to transfer these programs to the problem computer -
1. Post a snapshot with Speccy as this may give us a bit more to look at -
Publish a Snapshot using Speccy <<Follow These Directions

2. Please download MiniToolBox, Save it to your Problem desktop and run it.

Checkmark the following boxes:

•Flush DNS
•Report IE Proxy Settings
•Reset IE Proxy Settings
•Report FF Proxy Settings
•Reset FF Proxy Settings
•List content of Hosts
•List IP configuration
•List last 10 Event Viewer log
•List Installed Programs
•List Users, Partitions and Memory size.
•List Minidump Files

Click Go and post the result (Result.txt). A copy of Result.txt is on the problem computers desktop, and can be Copy / Pasted to a USB and posted here
Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

Please ask for help if required -

I recall having a similar problem on my last computer. The cause was a specific program file from Apple. This file would load into the operating system on startup, and bog down the process. As I recall it started with an Itunes download, but the file was also present in Safari. Once you delete this file, woooosh, it's like an enema, you're back up to speed. Unfortunately I can't remember the specific file name, and the computer's been recycled. The most I can remember is it would pop up in the Task Manager as a large file. It may have been the Apple Updater? ...........snaffle

Thanks for the suggestions. A Speccy snapshot is available for viewing here: http://speccy.piriform.com/results/O7aNIGGJvIgDRdKUbDvJitx

I've pasted the results from MiniToolBox below. Snaffle - prior to experiencing this issue, I regularly downloaded media using iTunes. There are still several Apple products installed on the machine, so I'll look into your suggestion and see if their removal solves the problem.

MiniToolBox by Farbar Version: 23-07-2012
Ran by [REDACTED] (administrator) on 14-08-2012 at 10:36:54
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0

"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Intel® PRO/100 VE Network Connection = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : DESKTOP

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Intel® PRO/100 VE Network Connection

Physical Address. . . . . . . . . : 00-12-3F-C5-27-5E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.2

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : 14 August 2012 09:58:42

Lease Expires . . . . . . . . . . : 17 August 2012 09:58:42

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 74.125.230.129, 74.125.230.137, 74.125.230.142, 74.125.230.132
74.125.230.135, 74.125.230.134, 74.125.230.136, 74.125.230.130, 74.125.230.133
74.125.230.128, 74.125.230.131



Pinging google.com [173.194.34.166] with 32 bytes of data:



Reply from 173.194.34.166: bytes=32 time=40ms TTL=54

Reply from 173.194.34.166: bytes=32 time=41ms TTL=54



Ping statistics for 173.194.34.166:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 40ms, Maximum = 41ms, Average = 40ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 72.30.38.140, 98.138.253.109, 98.139.183.24



Pinging yahoo.com [98.139.183.24] with 32 bytes of data:



Reply from 98.139.183.24: bytes=32 time=367ms TTL=47

Reply from 98.139.183.24: bytes=32 time=317ms TTL=47



Ping statistics for 98.139.183.24:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 317ms, Maximum = 367ms, Average = 342ms

Server: UnKnown
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 12 3f c5 27 5e ...... Intel® PRO/100 VE Network Connection - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.2 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.2 192.168.0.2 20
188.121.45.128 255.255.255.255 192.168.0.1 192.168.0.2 20
192.168.0.0 255.255.255.0 192.168.0.2 192.168.0.2 20
192.168.0.2 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.2 192.168.0.2 20
224.0.0.0 240.0.0.0 192.168.0.2 192.168.0.2 20
255.255.255.255 255.255.255.255 192.168.0.2 192.168.0.2 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None

========================= Event log errors: ===============================

Application errors:
==================
Error: (08/08/2012 09:44:15 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (08/08/2012 09:44:15 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/08/2012 09:44:12 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (08/08/2012 09:44:12 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/08/2012 09:44:06 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: The specified server cannot perform the requested operation.

Error: (08/08/2012 09:44:06 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/08/2012 09:44:01 AM) (Source: crypt32) (User: )
Description: Failed auto update retrieval of third-party root list sequence number from: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootseq.txt> with error: This operation returned because the timeout period expired.

Error: (08/08/2012 09:43:46 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (08/08/2012 09:43:46 AM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/13/2012 01:53:10 PM) (Source: .NET Runtime Optimization Service) (User: )
Description: .NET Runtime Optimization Service (clr_optimization_v2.0.50727_32) - Tried to start a service that wasn't the latest version of CLR Optimization service. Will shutdown


System errors:
=============
Error: (08/07/2012 05:13:47 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.2 for the Network Card with network address 00123FC5275E has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).

Error: (07/25/2012 05:05:48 PM) (Source: Print) (User: NT AUTHORITY)
Description: Sharing printer failed + 1722, Printer Dell Laser Printer 1100 share name Printer3.

Error: (07/20/2012 10:38:33 AM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/20/2012 10:38:27 AM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/20/2012 10:38:22 AM) (Source: 0) (User: )
Description: \Device\CdRom0

Error: (07/16/2012 07:27:51 AM) (Source: Print) (User: NT AUTHORITY)
Description: Sharing printer failed + 1722, Printer Microsoft XPS Document Writer share name Printer2.


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Adobe AIR (Version: 2.7.0.19530)
Adobe Flash Player 10 Plugin (Version: 10.3.181.34)
Adobe Reader X (10.1.3) (Version: 10.1.3)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ATI Display Driver (Version: 8.263.5.1-060607a-035600C-Dell)
Bonjour (Version: 3.0.0.10)
Conexant HDA D110 MDC V.92 Modem
Dell Laser Printer 1100 Software Uninstall
EasyBCD (Version: 1.51)
GearDrvs (Version: 1.00.0000)
GnuWin32: Wget-1.11.4-1 (Version: 1.11.4-1)
Google Chrome (Version: 21.0.1180.77)
Intel® PRO Network Connections Drivers
ISO Recorder (Version: 2.0.0)
iTunes (Version: 10.5.2.11)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 29 (Version: 6.0.290)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Home and Student 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.6612.1000)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Mozilla Firefox 14.0.1 (x86 en-GB) (Version: 14.0.1)
Mozilla Maintenance Service (Version: 14.0.1)
nLite 1.4.9.1 (Version: 1.4.9.1)
Norton 360 (Version: 1.0.0.184)
Norton 360 (Version: 5.2.2.3)
QuickTime (Version: 7.71.80.42)
Rapport (Version: 3.5.1201.84)
Speccy (Version: 1.17)
Spotify (Version: 0.5.2)
Spotify (Version: 0.8.3.222.g317ab79d)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2473228) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
VLC media player 1.1.11 (Version: 1.1.11)
WebFldrs XP (Version: 9.50.6513)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 7 (Version: 20070813.185237)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR 4.01 (32-bit) (Version: 4.01.0)
Yahoo! Detect

========================= Memory info: ===================================

Percentage of memory in use: 61%
Total physical RAM: 1022.07 MB
Available physical RAM: 396.33 MB
Total Pagefile: 2459.32 MB
Available Pagefile: 2000.36 MB
Total Virtual: 2047.88 MB
Available Virtual: 1976.32 MB

========================= Partitions: =====================================

6 Drive h: () (Fixed) (Total:153.38 GB) (Free:118.38 GB) NTFS
7 Drive i: () (Removable) (Total:0.93 GB) (Free:0.87 GB) FAT32

========================= Users: ========================================

User accounts for \\DESKTOP

Administrator ASPNET Guest
HelpAssistant [REDACTED] SUPPORT_388945a0

========================= Minidump Files ==================================

H:\WINDOWS\Minidump\Mini012712-01.dmp

**** End of log ****

Please download Farbar Service Scanner and run it on the computer with the issue.
•Make sure the following options are checked:

• Internet Services
• Windows Firewall
• System Restore
• Security Center
• Windows Update
• Windows Defender

•Press "Scan".
•It will create a log (FSS.txt) in the same directory the tool is run.
•Please copy and paste the log to your reply.
----------------------------------------------------------------------------------------------------------------------------
Also Download Security Check from HERE, and save it to your Desktop.
* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Thank You -
EDITED for spelling -

Thanks. I followed the instructions and the contents of FSS.txt were as follows:

Farbar Service Scanner Version: 06-08-2012
Ran by [REDACTED] (administrator) on 15-08-2012 at 10:31:44
Running from "I:\"
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
H:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
H:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
H:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
H:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
H:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
H:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
H:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
H:\WINDOWS\system32\netman.dll => MD5 is legit
H:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
H:\WINDOWS\system32\srsvc.dll => MD5 is legit
H:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
H:\WINDOWS\system32\wscsvc.dll => MD5 is legit
H:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
H:\WINDOWS\system32\wuauserv.dll => MD5 is legit
H:\WINDOWS\system32\qmgr.dll => MD5 is legit
H:\WINDOWS\system32\es.dll => MD5 is legit
H:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
H:\WINDOWS\system32\svchost.exe => MD5 is legit
H:\WINDOWS\system32\rpcss.dll => MD5 is legit
H:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) NetBT(6) PSched(7) SYMTDI(9) Tcpip(4)
0x09000000050000000100000002000000030000000400000009000000080000000600000007000000
IpSec Tag value is correct.

**** End of log ****

I then ran SecurityCheck.exe and received the following results:

Results of screen317's Security Check version 0.99.43
Windows XP Service Pack 3 x86
Internet Explorer 7 Out of date!
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Disabled!
Norton 360
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.61.0.1400
Java™ 6 Update 29
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 10.3.181.34 Flash Player out of Date!
Adobe Reader X (10.1.3)
Mozilla Firefox (14.0.1)
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive H:: 2%
````````````````````End of Log``````````````````````

While SecurityCheck was running, I received the following error message along with the "Preparing" string:

"Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c"

This was joined with three options: "Try Again", "Cancel" and "Continue". "Try Again" simply brought up the error message again, while "Continue" caused the message to disappear and allowed the process to continue running.

Internet Explorer 7 Out of date! << You should be using Internet Explorer 8
Java™ 6 Update 29
Java version out of Date! << Current Java is Version 7 Update 5 (All old versions should be deleted)
Adobe Flash Player 10.3.181.34 Flash Player out of Date! << Current version is 11.3.300.268

"Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c" is an unusual error here -
I ran these checks on my XP and had no messages pop up during the scans -
Run a Disk Check on your C: drive in Windows XP: Or use your Hard-disk letter if not C
•Click Start and open My Computer
•Right-click on C: and select Properties
•Click on the Tools tab
•Under Error-checking click the Check Now... button
•Mark the boxes next to Automatically fix file system errors and Scan for and attempt recovery of bad sectors
•Click on the Start button
•When the message box pops up, click the Schedule disk check button and restart your computer
•Once your computer restarts it will check the drive, don't press any keys so that it is allowed to do so
This will run for about 1 hour, do not turn off the computer during this 5 stage test -

In accordance with noknojon's advice, I've updated Internet Explorer, Java and Flash Player. To account for Snaffle's suggestion, I've also removed several Apple products from the device. I ran CCleaner after all the changes, and, after restarting, was still met with disappointing results when using the internet. Norton 360 simply won't update (specifically the virus definitions; I noticed this time that other updates seemed to work) and Windows updates still fail. In each case, downloads seem to be starting, but fail after crawling through the first ~500kb.

EDIT: I forgot to include two things. Firstly, I also ran a disk check, which turned up nothing abnormal. Secondly, when using CCleaner, I received exactly the same message as I did while using SecurityCheck, specifically when CCleaner was scanning for cookies that should be retained during its cleanup ("Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c").

Secondly, when using CCleaner, I received exactly the same message

In what way do you use CCleaner ??
Do you only use it to remove Temp Files, or do you have other items also ticked (E.G. Registry items)

Still checking on that error - Exception Processing Message c0000013 Parameters 75b6bf7c 4 75b6bf7c 75b6bf7c

If you have a Purchased version of Norton 360 be sure to keep any License numbers to Reinstall later -
Uninstall Norton 360 first. If you wish to reinstall it, you can and should get updates with a Reinstall -
This Norton Removal Tool uninstalls all Norton 2003 and later products, Norton 360, and Norton SystemWorks 12.0 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. If you have pcAnywhere or WinFAX, uninstall it using Add or Remove Programs before running the Norton Removal Tool. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.
1.Download the Norton Removal Tool.
Save the file to the Windows desktop.
DOWNLOAD
2.On the Windows desktop, double-click the Norton Removal Tool icon.
3.Follow the on-screen instructions.
4.Restart the computer.

Your computer may be restarted more than once, and you are provided the instructions on how to reinstall your Norton product. After you reinstall your Norton product, run LiveUpdate and install all the available updates. Run LiveUpdate again until there are no updates available, and then restart the computer.
Last modified: 2011-07-07
>> NOTE - Directions from Norton Support if you wish to read them -

Reinstall also your Ccleaner just in case. Your previous speccy link report showed Windows Firewall is enabled and running on startup services. Might wanna check that also even though security check reported as being disabled.

FSS Scan = Running from "I:\"
File Check: = H:\WINDOWS\system32\xxxxxxxx
6 Drive h: () (Fixed) (Total:153.38 GB) (Free:118.38 GB) NTFS
7 Drive i: () (Removable) (Total:0.93 GB) (Free:0.87 GB) FAT32

Can I ask how many drives are connected to this computer ??
Each time you download an item, it says reading from Drive h: and Drive i:
Yet there is only one Hard Drive listed as >>
Hard Drives 153GB Hitachi
Hitachi HDS721616PLA380 (SATA): 53 °C

There has never been a Drive c: listed in any downloaded report yet ??
Are you aware of this, and if so, can you please explain the reasons for this ......

When you open My Computer, what are the drives listed as in there, and how many are listed ??