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These Facebook loading issues...


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#1 KobeBryant24

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Posted 05 August 2012 - 04:36 PM

I was having trouble for a few weeks, trying to get Facebook to load correctly on my new computer (running Win7, using all browsers). Most of the time, I wouldn't be able to load Facebook, and it only seemed to be an issue with that particular site, no other.

I ended up scanning my computer with Malwarebytes, looked over a HijackThis! log, used ComboFix, etc...and still, nothing.

EDIT: Don't run ComboFix unless instructed by a computer technician, and deleting items using HijackThis! can also make your computer unstable.

Well, finally, I moved on from that and looked at the network card, and I decided to uninstall the driver and download the latest version. To my surprise, it actually worked.

I noticed this issue was brought up here (http://www.bleepingcomputer.com/forums/topic461586.html) and many other places, both on this site AND using a Google search, so I think it would be of great help to mention that a driver update for your network card may do the trick. My card is listed as Realtek PCIe GBE Family Controller, and a quick download is available at their site (http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=13&PFid=5&Level=5&Conn=4&DownTypeID=3&GetDown=false). Using the Update Driver option (through Windows) does not work, as it continues to read your 2011 driver as the most current.

Once you do this, you can open up a command prompt window and flush your DNS, reset TCP IP stacks and WINSOCK entries by using the following commands:
ipconfig /flushdns
netsh int ipv4 reset reset.log
netsh int ipv6 reset reset.log
netsh winsock reset catalog


I hope this is valuable information to anyone running into this issue. I know this has been a thorn in my side for a few weeks now, and I couldn't figure out why Facebook wasn't loading correctly. I'm assuming there are other sites that were troublesome, but it was those that I never visit, and it only makes sense that most headbutting this issue would have Facebook in common, since a vast majority of us use it.

Edited by KobeBryant24, 06 August 2012 - 12:43 AM.
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#2 boopme

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Posted 05 August 2012 - 06:53 PM

Hello KobeBryant24
Glad to hear you worked it out and thanks for contributing.

I just to Comment on two things for the next user.
This issue is commonly an ISP (Internet Service Provider) or as above A Winsock corruption.
But it is not a malware issue. So,it is unwise to run ComboFix. It is not intended to be run as a cure all and is dangerous in unsupervised hands.

Please mote Combofix's disclaimer ComboFix is a tool that should only be run under the supervision of someone who has been trained in its use.

Similarly deleting the wrong item in a HiJackThis log can also make your PC unbootable.
So I would recommend others to not run these 2 tools on their own and create a topic to get assisted help.

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#3 Queen-Evie

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Posted 05 August 2012 - 10:25 PM

To reiterate what Boopme said

Combofix is not meant to "fix" general computer problems.

ComboFix is a program, created by sUBs, that scans your computer for known malware, and when found, attempts to clean these infections automatically.

http://www.bleepingcomputer.com/combofix/how-to-use-combofix



Publisher's Description
From sUBs:
Combofix was designed to scan a computer for known malware, spyware (SurfSideKick, QooLogic, and Look2Me as well as any other combination of the mentioned spyware applications) and remove them.

http://download.cnet.com/Combofix/3000-8022_4-75221073.html



#4 KobeBryant24

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Posted 06 August 2012 - 12:45 AM

Sorry about that, guys. I edited the post, to warn users about ComboFix and HijackThis. I'm a 12-year computer technician, so it wasn't a problem for me (I suspected a few things I won't bother talking about, since these were not the issue), but I definitely see where a lot of the users would make a mistake by using these two programs.

#5 IAmNotABot

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Posted 28 February 2013 - 04:44 AM

Awesome advice on the commands.  I have a bad habit of only doing a release/renew cycle.  Thanks much !






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