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Hello. I am experiencing trouble with my HP Windows 7 64Bit laptop. I noticed some changes back in December but thought it was because I received a new modem/router from ATT. I am always being redirected when I click on a link or have adware pop up. I use Google Chrome and installed an AdBlocker but it doesn't help. Also, I run spybot and CCleaner each week and SuperAntispyware and Uniblue registry booster everyday.
When I click on Window Firewall, I get the following message:
Windows Firewall can't change some of your settings error code 0x80070424
I ran the Fix it tools, but it sent me to an online forum for more help. From there I found out that my Window Defender and Windows Security Essentials were also not working. I was able to install WSE but I am getting the same error code for Window Defender.
Windows Security Essentials ran and found some issues and said it needed to restart to clear out the issues. However, during the restart, it tells me that it has encounter a problem and must reboot.
On the forum, I read that I am most likely infected with a root kit virus. I have a folder called system64 C:/WINDOWS/SYSTEM64 and a file called consrv.dll C:/WINDOWS/SYSTEM32/CONSRV.DLLI. On another site, they asked for me to run Malwarebytes,OLT,TDSSKiller, and MBRCheck. This programs ran but the WSE popped up and rebooted my computer again, which puts me back to where I started.
I went back to the forum and was redirected here. I tried to follow the Preparation Guide but ran into issues. I was able to run the Defogger, but could not open the DDS. The page opens for the download, but the the download does not start.
No matter what I try to do, WSE pops up and tells me that it has found new issue and needs to restart. However, it always run into an issue and has to reboot from a restore point. So anything that I try to do prior to the restart is deleted doing the reboot.
I have been trying for the last two days to fix this. Could somebody please help me? Your help will be greatly appreciated.
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