Morning everyone. I'm posting my experience here because I'm frustrated but not angry, so when ever I'm in a spot like that, I always find it best (and most productive) to seek out advice & impressions from folks that might see things from another perspective.
Took a friend's 18 month old laptop to our local repair shop to get looked at. It's an 18 month old HP that simply won't power up.
Before I took it in I tried all the basics (testing the power cord, removing battery, etc.) then searched BC, You Tube and even HP's trouble shooting sites.
I'm comfortable taking apart a desktop, but my experience with laptops is pretty limited so I though it best to take it to a shop.
Now, I understand once I enter the world of Retail nothing is going to be free, so I anticipated having to pay a bench test fee or a diagnostic charge to find out what exactly is wrong with the unit...however, that's when things began to get frustrating.
After a few days the tech called and said that he thought that power jack "might need to be replaced" but he couldn't guarantee that that would fix the problem.
Well, I thought, he is
a computer tech, he does
have the laptop taken apart, he should
be able to see things that I couldn't and, ostensibly, he should
be qualified to make a much more educated guess than I would, right?
I said, "sure, let's try that
A week later (he had to order the part) he called to tell me that installing the new power jack did not
fix the issue. Then he went on to tell me that it "might be something to do with the motherboard" (something he neglected to tell me during the first couple of phone calls).
He did offer to pull the hard drive and get any files off of it that I might need...
I'm going to pick up the laptop this week, for a charge of $100 +, with the same issue I had when I dropped it off.
So, my question is this: is that a reasonable experience for a computer repair shop? I'm okay (but frustrated) if it is, just want to know.
I was overwhelmed at the idea of trouble shooting a 'won't power up' issue with a laptop before all this, but for a $100 +, heck, I'd be more than willing to tackle it next time.
Any feedback, impressions, experiences would be greatly appreciated.
Not looking to flame anyone (hence, the lack of the shops name & location) but rather looking at what the rest of the world is doing outside of the Great Commonwealth of Virginia (insert salute here)