multiple problems , assuming remote connect

here is the first report :


.
DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by SOLDforsalebyowner at 2:49:13 on 2012-07-18
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.4041.2338 [GMT -7:00]
.
AV: Norton Internet Security *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton Internet Security *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton Internet Security *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\HP SimplePass 2012\TrueSuiteService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\Program Files\WIDCOMM\Bluetooth Software\btwdins.exe
C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe
C:\Windows\SysWOW64\irstrtsv.exe
C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\ccSvcHst.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\ccSvcHst.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files (x86)\HP SimplePass 2012\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2012\BioMonitor.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files\Fresco Logic\Fresco Logic USB3.0 Host Controller\amd64_host\FLxHCIm.exe
C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar1.exe
C:\Program Files\Hewlett-Packard\HP LaunchBox\HPTaskBar2.exe
C:\Program Files (x86)\Hewlett-Packard\Shared\hpqWmiEx.exe
C:\Windows\SysWOW64\RunDll32.exe
C:\Windows\system32\taskeng.exe
C:\Program Files (x86)\CyberLink\YouCam\YCMMirage.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10x_ActiveX.exe
C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe
C:\Windows\Microsoft.NET\Framework64\v2.0.50727\mscorsvw.exe
C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\hpsa_service.exe
C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
C:\Program Files (x86)\Opera\Opera.exe
C:\Windows\system32\taskhost.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\DllHost.exe
.
============== Pseudo HJT Report ===============
.
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Norton Identity Protection: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\coIEPlg.dll
BHO: Norton Vulnerability Protection: {6d53ec84-6aae-4787-aeee-f4628f01010c} - C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\IPS\IPSBHO.DLL
BHO: TrueSuite Website Log On: {8590886e-ec8c-43c1-a32c-e4c2b0b6395b} - C:\Program Files (x86)\HP SimplePass 2012\IEBHO.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\coIEPlg.dll
mRun: [<NO NAME>]
mRun: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mRun: [FLxHCIm64] "C:\Program Files\Fresco Logic\Fresco Logic USB3.0 Host Controller\amd64_host\FLxHCIm.exe"
StartupFolder: C:\PROGRA~3\MICROS~1\Windows\STARTM~1\Programs\Startup\BLUETO~1.LNK - C:\Program Files (x86)\WIDCOMM\Bluetooth Software\BTTray.exe
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Send image to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
IE: Send page to &Bluetooth Device... - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
TCP: DhcpNameServer = 172.30.56.1
TCP: Interfaces\{A1875176-89FB-4DA0-96C3-1391285B1405} : DhcpNameServer = 172.30.56.1
TCP: Interfaces\{A4A91FD9-F70E-4D33-BFBA-CA3BB3C5EA25} : DhcpNameServer = 100.100.2.5
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
LSA: Notification Packages = scecli C:\Program Files\WIDCOMM\Bluetooth Software\BtwProximityCP.dll
mASetup: {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} - msiexec /fu {F5E7D9AF-60F6-4A30-87E3-4EA94D322CE1} /qn
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: Norton Identity Protection: {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\coIEPlg.dll
BHO-X64: Norton Identity Protection - No File
BHO-X64: Norton Vulnerability Protection: {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\IPS\IPSBHO.DLL
BHO-X64: Norton Vulnerability Protection - No File
BHO-X64: TrueSuite Website Log On: {8590886E-EC8C-43C1-A32C-E4C2B0B6395B} - C:\Program Files (x86)\HP SimplePass 2012\IEBHO.dll
BHO-X64: TSBHO Class - No File
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
TB-X64: Norton Toolbar: {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\coIEPlg.dll
mRun-x64: [(Default)]
mRun-x64: [HP Quick Launch] C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun-x64: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun-x64: [HPOSD] C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
mRun-x64: [HP CoolSense] C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe -byrunkey
mRun-x64: [FLxHCIm64] "C:\Program Files\Fresco Logic\Fresco Logic USB3.0 Host Controller\amd64_host\FLxHCIm.exe"
IE-X64: {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;C:\Windows\system32\drivers\NISx64\1301000.01C\SYMDS64.SYS --> C:\Windows\system32\drivers\NISx64\1301000.01C\SYMDS64.SYS [?]
R0 SymEFA;Symantec Extended File Attributes;C:\Windows\system32\drivers\NISx64\1301000.01C\SYMEFA64.SYS --> C:\Windows\system32\drivers\NISx64\1301000.01C\SYMEFA64.SYS [?]
R1 BHDrvx64;BHDrvx64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20110819.004\BHDrvx64.sys [2012-1-3 1151096]
R1 ccSet_NIS;Norton Internet Security Settings Manager;C:\Windows\system32\drivers\NISx64\1301000.01C\ccSetx64.sys --> C:\Windows\system32\drivers\NISx64\1301000.01C\ccSetx64.sys [?]
R1 IDSVia64;IDSVia64;C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20110726.001\IDSviA64.sys [2012-1-3 488568]
R1 SymIRON;Symantec Iron Driver;C:\Windows\system32\drivers\NISx64\1301000.01C\Ironx64.SYS --> C:\Windows\system32\drivers\NISx64\1301000.01C\Ironx64.SYS [?]
R1 SymNetS;Symantec Network Security WFP Driver;C:\Windows\system32\drivers\NISx64\1301000.01C\SYMNETS.SYS --> C:\Windows\system32\drivers\NISx64\1301000.01C\SYMNETS.SYS [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 AdobeARMservice;Adobe Acrobat Update Service;C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe [2011-6-6 64952]
R2 FPLService;TrueSuiteService;C:\Program Files (x86)\HP SimplePass 2012\TrueSuiteService.exe [2011-8-26 260424]
R2 HP Support Assistant Service;HP Support Assistant Service;C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSA_Service.exe [2011-9-9 86072]
R2 HPAuto;HP Auto;C:\Program Files\Hewlett-Packard\HP Auto\HPAuto.exe [2011-2-16 682040]
R2 HPClientSvc;HP Client Services;C:\Program Files\Hewlett-Packard\HP Client Services\HPClientServices.exe [2010-10-11 346168]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2011-9-29 227896]
R2 HPWMISVC;HPWMISVC;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch\HPWMISVC.exe [2011-7-11 26680]
R2 IconMan_R;IconMan_R;C:\Program Files (x86)\Realtek\Realtek PCIE Card Reader\RIconMan.exe [2012-1-3 2425960]
R2 irstrtsv;Intel® Rapid Start Technology Service;C:\Windows\SysWOW64\irstrtsv.exe [2012-1-3 184320]
R2 NIS;Norton Internet Security;C:\Program Files (x86)\Norton Internet Security\Engine\19.1.0.28\ccSvcHst.exe [2012-1-3 138760]
R2 UNS;Intel® Management and Security Application User Notification Service;C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2012-1-3 2656536]
R3 clwvd;CyberLink WebCam Virtual Driver;C:\Windows\system32\DRIVERS\clwvd.sys --> C:\Windows\system32\DRIVERS\clwvd.sys [?]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2012-1-3 136824]
R3 FLxHCIc;Fresco Logic xHCI (USB3) Device Driver;C:\Windows\system32\DRIVERS\FLxHCIc.sys --> C:\Windows\system32\DRIVERS\FLxHCIc.sys [?]
R3 FLxHCIh;Fresco Logic xHCI (USB3) Hub Device Driver;C:\Windows\system32\DRIVERS\FLxHCIh.sys --> C:\Windows\system32\DRIVERS\FLxHCIh.sys [?]
R3 IntcDAud;Intel® Display Audio;C:\Windows\system32\DRIVERS\IntcDAud.sys --> C:\Windows\system32\DRIVERS\IntcDAud.sys [?]
R3 irstrtdv;Intel® Rapid Start Technology Driver;C:\Windows\system32\DRIVERS\irstrtdv.sys --> C:\Windows\system32\DRIVERS\irstrtdv.sys [?]
R3 MEIx64;Intel® Management Engine Interface;C:\Windows\system32\DRIVERS\HECIx64.sys --> C:\Windows\system32\DRIVERS\HECIx64.sys [?]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\system32\DRIVERS\Rt64win7.sys --> C:\Windows\system32\DRIVERS\Rt64win7.sys [?]
S2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe [2012-1-3 13592]
S3 bcbtums;Bluetooth RAM Firmware Download USB Filter;C:\Windows\system32\drivers\bcbtums.sys --> C:\Windows\system32\drivers\bcbtums.sys [?]
S3 btwampfl;btwampfl Bluetooth filter driver;\??\C:\Windows\system32\drivers\btwampfl.sys --> C:\Windows\system32\drivers\btwampfl.sys [?]
S3 BTWDPAN;Bluetooth Personal Area Network;C:\Windows\system32\DRIVERS\btwdpan.sys --> C:\Windows\system32\DRIVERS\btwdpan.sys [?]
S3 btwl2cap;Bluetooth L2CAP Service;C:\Windows\system32\DRIVERS\btwl2cap.sys --> C:\Windows\system32\DRIVERS\btwl2cap.sys [?]
S3 GamesAppService;GamesAppService;C:\Program Files (x86)\WildTangent Games\App\GamesAppService.exe [2010-10-12 206072]
S3 RSPCIESTOR;Realtek PCIE CardReader Driver;C:\Windows\system32\DRIVERS\RtsPStor.sys --> C:\Windows\system32\DRIVERS\RtsPStor.sys [?]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\system32\DRIVERS\VSTAZL6.SYS --> C:\Windows\system32\DRIVERS\VSTAZL6.SYS [?]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\system32\DRIVERS\VSTDPV6.SYS --> C:\Windows\system32\DRIVERS\VSTDPV6.SYS [?]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\system32\DRIVERS\VSTCNXT6.SYS --> C:\Windows\system32\DRIVERS\VSTCNXT6.SYS [?]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 TsUsbGD;Remote Desktop Generic USB Device;C:\Windows\system32\drivers\TsUsbGD.sys --> C:\Windows\system32\drivers\TsUsbGD.sys [?]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2012-07-18 11:11:59 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Local\Opera
2012-07-18 11:11:46 2622464 ----a-w- C:\Windows\System32\wucltux.dll
2012-07-18 11:11:39 36864 ----a-w- C:\Windows\System32\wuapp.exe
2012-07-18 11:11:39 186752 ----a-w- C:\Windows\System32\wuwebv.dll
2012-07-18 11:01:17 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Local\Diagnostics
2012-07-18 10:44:55 -------- d-----w- C:\Windows\pss
2012-07-18 10:39:33 43640 ----a-r- C:\Windows\System32\drivers\SymIMV.sys
2012-07-18 10:36:30 -------- d-----w- C:\Program Files (x86)\Common Files\Symantec Shared
2012-07-18 10:28:26 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Local\Broadcom
2012-07-18 10:25:34 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Roaming\Synaptics
2012-07-18 10:24:36 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Roaming\hpqlog
2012-07-18 10:24:35 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Local\Hewlett-Packard
2012-07-18 10:24:34 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Local\AuthenTec
2012-07-18 10:24:19 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Local\RemEngine
2012-07-18 10:24:18 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Local\Hewlett-Packard_Company
2012-07-18 10:24:09 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Local\VirtualStore
2012-07-18 10:24:08 -------- d-----w- C:\Users\SOLDforsalebyowner\AppData\Roaming\Symantec
2012-07-18 10:19:15 425345024 ----a-w- C:\ProgramData\Microsoft\OEMOffice14\Office14\Updates\OFFICESUITEWWSP1-X-NONE.MSP
.
==================== Find3M ====================
.
.
============= FINISH: 2:49:38.32 ===============



--------------------------------------------------------------------------------------------------------------------------------------



When i ran GMER, it would not allow me to check any of the options that were mentioned on the tutorial. All that were checked were : services, registery and files. nothing else would allow me to check it (it was grey) ... but here is the results from its report (wasnt sure if i was supposed to run with the defogger enabled, so i did both, and got the same results with either way...





GMER 1.0.15.15641 - http://www.gmer.net
Rootkit scan 2012-07-18 03:30:57
Windows 6.1.7601 Service Pack 1
Running: gmer.exe


---- Registry - GMER 1.0.15 ----

Reg HKLM\SYSTEM\CurrentControlSet\services\BTHPORT\Parameters\Keys\e4d53dfec48d
Reg HKLM\SYSTEM\ControlSet002\services\BTHPORT\Parameters\Keys\e4d53dfec48d (not active ControlSet)

---- EOF - GMER 1.0.15 ----



-----------------------------------------------------------------------------------------------------------------------------------

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-08-26.01)
.
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/18/2012 3:23:54 AM
System Uptime: 7/18/2012 2:07:18 AM (0 hours ago)
.
Motherboard: Hewlett-Packard | | 17F8
Processor: Intel® Core™ i5-2467M CPU @ 1.60GHz | CPU1 | 1584/1333mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 97 GiB total, 69.866 GiB free.
D: is FIXED (NTFS) - 18 GiB total, 1.966 GiB free.
.
==== Disabled Device Manager Items =============
.
Class GUID: {e0cbf06c-cd8b-4647-bb8a-263b43f0f974}
Description: Broadcom 20702 Bluetooth 4.0 Adapter
Device ID: USB\VID_0A5C&PID_21E3\E4D53DFEC48D
Manufacturer: Broadcom
Name: Broadcom 20702 Bluetooth 4.0 Adapter
PNP Device ID: USB\VID_0A5C&PID_21E3\E4D53DFEC48D
Service: BTHUSB
.
==== System Restore Points ===================
.
RP3: 7/18/2012 3:52:15 AM - Removed Blio.
RP4: 7/18/2012 3:52:42 AM - Removed Evernote v. 4.2.3
RP5: 7/18/2012 3:53:37 AM - Removed Intel® Identity Protection Technology 1.1.2.0.
RP6: 7/18/2012 3:54:58 AM - Windows Modules Installer
RP7: 7/18/2012 3:55:37 AM - Removed Broadcom Bluetooth Software
RP8: 7/18/2012 4:11:25 AM - Windows Update
.
==== Installed Programs ======================
.
Adobe Flash Player 10 ActiveX
Adobe Reader X (10.1.0) MUI
Adobe Shockwave Player 11.6
Bejeweled 3
Blackhawk Striker 2
Chuzzle Deluxe
Cradle of Rome 2
CyberLink YouCam
D3DX10
Dora's World Adventure
ESU for Microsoft Windows 7 SP1
Farm Frenzy
Farmscapes
FATE
Final Drive Fury
Hewlett-Packard ACLM.NET v1.1.2.0
Hoyle Card Games
HP CoolSense
HP Customer Experience Enhancements
HP Documentation
HP Games
HP MovieStore
HP On Screen Display
HP Power Manager
HP Quick Launch
HP Recovery Manager
HP Setup
HP Setup Manager
HP SimplePass PE 2012
HP Software Framework
HP Support Assistant
IDT Audio
Intel® Control Center
Intel® Management Engine Components
Intel® Processor Graphics
Intel® Rapid Start Technology
Intel® Rapid Storage Technology
Jewel Match 3
Jewel Quest Mysteries: The Seventh Gate Collector's Edition
John Deere Drive Green
Junk Mail filter update
Letters from Nowhere 2
Luxor HD
Mah Jong Medley
Mesh Runtime
Microsoft Office 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
Microsoft WSE 3.0 Runtime
MSVCRT
MSVCRT_amd64
Norton Internet Security
opensource
Opera 12.00
Penguins!
Plants vs. Zombies - Game of the Year
PlayReady PC Runtime x86
Poker Superstars III
Polar Bowler
Polar Golfer
Realtek Ethernet Controller Driver
Realtek PCIE Card Reader
RollerCoaster Tycoon 3: Platinum
Skype™ 5.5
swMSM
The Treasures of Mystery Island: The Ghost Ship
Torchlight
Update Installer for WildTangent Games App
VIP Access SDK (1.0.1.2)
Virtual Villagers 4 - The Tree of Life
WildTangent Games App (HP Games)
Windows Live Communications Platform
Windows Live Essentials
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Zuma's Revenge
.
==== Event Viewer Messages From Past Week ========
.
7/18/2012 4:09:40 AM, Error: Service Control Manager [7034] - The Intel® Rapid Storage Technology service terminated unexpectedly. It has done this 1 time(s).
7/18/2012 3:25:35 AM, Error: Service Control Manager [7034] - The HPWMISVC service terminated unexpectedly. It has done this 1 time(s).
7/18/2012 2:38:15 AM, Error: Service Control Manager [7023] - The Superfetch service terminated with the following error: The service has not been started.
.
==== End Of File ===========================


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just trying to post all the info that i collected from what ive read .. hope i did it somewhat right, thanks in advanace... just bought the computer today and just worried that someone sold it to me with bad intentions , hope not!

eithe way, thanks again..

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