PSW.GENERIC10.WX virus on Windows XP

I have a computer that was infected with PSW.GENERIC10.WX. It's slow and most processes/programs get an error and close after just a minute or so. But before I go into all the details, I need to know if I can even post here. See, I started asking for help on another forum, but the person assigned to my case doesn't have time to help finish up. Meanwhile, a boss of mine is breathing down my neck to finish a project, and my infected computer is the only way I can do the project.

Can you all help me finish the process, or is that not okay? I'm really in a bind here, frustrated because it wasn't even me who screwed the computer up (my partner left the antivirus off for days and I didn't know), but I don't want to step on toes or go against protocol just because I'm in a hurry.

If you could help me, I would really appreciate it. If not, I understand. Just let me know, and thank you for your time.

Welcome aboard

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center/Action Center
  • Windows Update
  • Windows Defender
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:

• Report IE Proxy Settings
• Report FF Proxy Settings
• List content of Hosts
• List IP configuration
• List Winsock Entries
• List last 10 Event Viewer log
• List Installed Programs
• List Devices (do NOT change any settings here)
• List Users, Partitions and Memory size

Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

THank you so much Broni. I just want to post a quick note to say I got your reply and will do all these steps, and post it Saturday evening.

OK...

I wasn't able to do aswMBR at first, I got the error

c:\Documents and Settings\Edco\Desktop\aswMBR.exe is not a valid Win32 application

But when I quit out of Firefox, it worked. I don't know if that was coincidence or what. I am running it right now! As soon as it's done I'll post that log, too. Sorry for the confusion, and thank you for your patience. This has taken forever, the computer is very slow.

Here are the rest of the logs as requested:

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 2 x86
Out of date service pack!!
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:
Windows Firewall Disabled!
ZoneAlarm Free Antivirus + Firewall
ZoneAlarm Antivirus
ZoneAlarm Firewall
ZoneAlarm LTD Toolbar
ZoneAlarm Security
```````````````````````````````
Anti-malware/Other Utilities Check:
````````````````````````````````
Process Check:
objlist.exe by Laurent
CheckPoint ZoneAlarm vsmon.exe
CheckPoint ZoneAlarm zatray.exe
``````````End of Log````````````

-------

Farbar Service Scanner Version: 08-07-2012
Ran by Edco (administrator) on 14-07-2012 at 19:53:14
Running from "C:\Documents and Settings\Edco\Desktop"
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys
[2004-08-03 22:00] - [2004-08-03 22:00] - 0162816 ____A (Microsoft Corporation) 0C80E410CD2F47134407EE7DD19CC86B

C:\WINDOWS\system32\Drivers\tcpip.sys
[2004-08-03 22:00] - [2005-03-13 18:55] - 0359808 ____A (Microsoft Corporation) 0E66B538096A6529D1AC66E78EB0D5C8

C:\WINDOWS\system32\Drivers\ipsec.sys
[2004-08-03 22:00] - [2004-08-03 22:00] - 0074752 ____A (Microsoft Corporation) 64537AA5C003A6AFEEE1DF819062D0D1

C:\WINDOWS\system32\dnsrslvr.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0045568 ____A (Microsoft Corporation) 7379DE06FD196E396A00AA97B990C00D

C:\WINDOWS\system32\ipnathlp.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0331264 ____A (Microsoft Corporation) 36CC8C01B5E50163037BEF56CB96DEFF

C:\WINDOWS\system32\netman.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0198144 ____A (Microsoft Corporation) DAB9E6C7105D2EF49876FE92C524F565

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

C:\WINDOWS\system32\srsvc.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0170496 ____A (Microsoft Corporation) 92BDF74F12D6CBEC43C94D4B7F804838

C:\WINDOWS\system32\Drivers\sr.sys
[2004-08-03 22:00] - [2004-08-03 22:00] - 0073472 ____A (Microsoft Corporation) E41B6D037D6CD08461470AF04500DC24

C:\WINDOWS\system32\wscsvc.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0081408 ____A (Microsoft Corporation) 4D59DAA66C60858CDF4F67A900F42D4A

C:\WINDOWS\system32\wbem\WMIsvc.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0144896 ____A (Microsoft Corporation) F399242A80C4066FD155EFA4CF96658E

C:\WINDOWS\system32\wuauserv.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0006656 ____A (Microsoft Corporation) 13D72740963CBA12D9FF76A7F218BCD8

C:\WINDOWS\system32\qmgr.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0382464 ____A (Microsoft Corporation) 2C69EC7E5A311334D10DD95F338FCCEA

C:\WINDOWS\system32\es.dll
[2004-08-03 22:00] - [2005-07-25 22:39] - 0243200 ____A (Microsoft Corporation) 34BBD9ACC1538818F2C878898C64E793

C:\WINDOWS\system32\cryptsvc.dll
[2004-08-03 22:00] - [2004-08-03 22:00] - 0060416 ____A (Microsoft Corporation) 10654F9DDCEA9C46CFB77554231BE73B

C:\WINDOWS\system32\svchost.exe
[2004-08-03 22:00] - [2004-08-03 22:00] - 0014336 ____A (Microsoft Corporation) 8F078AE4ED187AAABC0A305146DE6716

C:\WINDOWS\system32\rpcss.dll
[2004-08-03 22:00] - [2005-07-25 22:39] - 0397824 ____A (Microsoft Corporation) CE94A2BD25E3E9F4D46A7373FF455C6D

C:\WINDOWS\system32\services.exe
[2004-08-03 22:00] - [2004-08-03 22:00] - 0108032 ____A (Microsoft Corporation) C6CE6EEC82F187615D1002BB3BB50ED4


Extra List:
=======
AegisP(18) Gpc(6) IPSec(4) kl2(19) NetBT(5) PSched(7) Tcpip(3)
0x1400000013000000040000000100000002000000030000005A0000000D00000005000000060000000700000008000000090000000A0000000B0000000C0000000E0000000F000000100000001100000012000000


**** End of log ****

(Here are the last two logs. I hope this isn't a repeat, I just tried posting these but I don't think it went through.)

MiniToolBox by Farbar Version: 15-07-2012
Ran by Edco (administrator) on 14-07-2012 at 19:55:55
Microsoft Windows XP Home Edition Service Pack 2 (X86)
Boot Mode: Normal
***************************************************************************

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 2
========================= Hosts content: =================================

127.0.0.1 localhost

========================= IP Configuration: ================================

Realtek RTL8139/810x Family Fast Ethernet NIC = Local Area Connection (Disconnected)
Linksys Wireless-G USB Network Adapter = Wireless Network Connection 10 (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Wireless Network Connection 10"

set address name="Wireless Network Connection 10" source=dhcp
set address name="Wireless Network Connection 10" gateway=0.0.0.0 gwmetric=
set dns name="Wireless Network Connection 10" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection 10" source=dhcp


popd
# End of interface IP configuration


Windows IP Configuration Host Name . . . . . . . . . . . . : TROGDOR Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : ks.cox.net Ethernet adapter Wireless Network Connection 10: Connection-specific DNS Suffix . : ks.cox.net Description . . . . . . . . . . . : Linksys Wireless-G USB Network Adapter Physical Address. . . . . . . . . : 00-18-39-03-49-FC Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.100 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 68.105.28.11 68.105.29.11 68.105.28.12 Lease Obtained. . . . . . . . . . : Saturday, July 14, 2012 7:26:35 PM Lease Expires . . . . . . . . . . : Sunday, July 15, 2012 7:26:35 PM Server: cdns1.cox.net
Address: 68.105.28.11

Name: google.com
Addresses: 74.125.227.73, 74.125.227.78, 74.125.227.64, 74.125.227.65
74.125.227.66, 74.125.227.67, 74.125.227.68, 74.125.227.69, 74.125.227.70
74.125.227.71, 74.125.227.72

Pinging google.com [74.125.227.135] with 32 bytes of data: Reply from 74.125.227.135: bytes=32 time=25ms TTL=56 Reply from 74.125.227.135: bytes=32 time=54ms TTL=56 Ping statistics for 74.125.227.135: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 25ms, Maximum = 54ms, Average = 39ms Server: cdns1.cox.net
Address: 68.105.28.11

Name: yahoo.com
Addresses: 72.30.38.140, 98.139.183.24, 209.191.122.70

Pinging yahoo.com [98.139.183.24] with 32 bytes of data: Reply from 98.139.183.24: bytes=32 time=110ms TTL=53 Reply from 98.139.183.24: bytes=32 time=73ms TTL=53 Ping statistics for 98.139.183.24: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 73ms, Maximum = 110ms, Average = 91ms Server: cdns1.cox.net
Address: 68.105.28.11

Name: bleepingcomputer.com
Address: 208.43.87.2

Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data: Request timed out. Request timed out. Ping statistics for 208.43.87.2: Packets: Sent = 2, Received = 0, Lost = 2 (100% loss), Pinging 127.0.0.1 with 32 bytes of data: Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Reply from 127.0.0.1: bytes=32 time<1ms TTL=128 Ping statistics for 127.0.0.1: Packets: Sent = 2, Received = 2, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 0ms, Maximum = 0ms, Average = 0ms ===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x20003 ...00 18 39 03 49 fc ...... Linksys Wireless-G USB Network Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.100 25
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
192.168.1.0 255.255.255.0 192.168.1.100 192.168.1.100 25
192.168.1.100 255.255.255.255 127.0.0.1 127.0.0.1 25
192.168.1.255 255.255.255.255 192.168.1.100 192.168.1.100 25
224.0.0.0 240.0.0.0 192.168.1.100 192.168.1.100 25
255.255.255.255 255.255.255.255 192.168.1.100 192.168.1.100 1
Default Gateway: 192.168.1.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [90112] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/11/2012 06:26:35 PM) (Source: Application Error) (User: )
Description: Faulting application pev.exe, version 0.0.0.0, faulting module pev.exe, version 0.0.0.0, fault address 0x0008d1c0.
Processing media-specific event for [pev.exe!ws!]

Error: (07/10/2012 08:40:14 AM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/10/2012 08:36:35 AM) (Source: MsiInstaller) (User: TROGDOR)TROGDOR
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- Error 1705. SA_Error1705: StandardAction(0xC00706A9): A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?

Error: (07/10/2012 08:28:28 AM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.2180, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (07/10/2012 07:03:12 AM) (Source: Application Error) (User: )
Description: Faulting application xn8kfxu8.exe, version 1.0.15.15641, faulting module xn8kfxu8.exe, version 1.0.15.15641, fault address 0x0000c676.
Processing media-specific event for [xn8kfxu8.exe!ws!]

Error: (07/10/2012 03:48:02 AM) (Source: Application Error) (User: )
Description: Faulting application xpilot.exe, version 1.0.0.1, faulting module xpilot.exe, version 1.0.0.1, fault address 0x000216b5.
Processing media-specific event for [xpilot.exe!ws!]

Error: (07/10/2012 03:43:13 AM) (Source: Application Error) (User: )
Description: Faulting application xpilot.exe, version 1.0.0.1, faulting module xpilot.exe, version 1.0.0.1, fault address 0x000216b5.
Processing media-specific event for [xpilot.exe!ws!]

Error: (07/10/2012 03:39:00 AM) (Source: Application Error) (User: )
Description: Faulting application i_view32.exe, version 4.3.3.0, faulting module unknown, version 0.0.0.0, fault address 0x456713e8.
Processing media-specific event for [i_view32.exe!ws!]

Error: (07/10/2012 03:30:59 AM) (Source: Application Error) (User: )
Description: Faulting application i_view32.exe, version 4.3.3.0, faulting module unknown, version 0.0.0.0, fault address 0x456713e8.
Processing media-specific event for [i_view32.exe!ws!]

Error: (07/10/2012 03:28:26 AM) (Source: Application Error) (User: )
Description: Faulting application i_view32.exe, version 4.3.3.0, faulting module unknown, version 0.0.0.0, fault address 0x456713e8.
Processing media-specific event for [i_view32.exe!ws!]


System errors:
=============
Error: (07/14/2012 07:20:49 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.

Error: (07/14/2012 05:21:58 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.

Error: (07/14/2012 08:16:14 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.

Error: (07/12/2012 02:35:54 PM) (Source: Service Control Manager) (User: )
Description: The IMAPI CD-Burning COM Service service failed to start due to the following error:
%%1053

Error: (07/12/2012 02:35:54 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.

Error: (07/11/2012 07:07:07 PM) (Source: ipnathlp) (User: )
Description: The Network Address Translator (NAT) was unable to request an operation
of the kernel-mode translation module.
This may indicate misconfiguration, insufficient resources, or
an internal error.
The data is the error code.

Error: (07/11/2012 07:04:46 PM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.

Error: (07/11/2012 06:18:25 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the WUSB54Gv42SVC service.

Error: (07/11/2012 06:06:37 PM) (Source: Service Control Manager) (User: )
Description: The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Windows Management Instrumentation service, but this action failed with the following error:
%%1056

Error: (07/11/2012 01:36:37 AM) (Source: DCOM) (User: NT AUTHORITY)
Description: The server {73E709EA-5D93-4B2E-BBB0-99B7938DA9E4} did not register with DCOM within the required timeout.


Microsoft Office Sessions:
=========================
Error: (07/11/2012 06:26:35 PM) (Source: Application Error)(User: )
Description: pev.exe0.0.0.0pev.exe0.0.0.00008d1c0

Error: (07/10/2012 08:40:14 AM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.2180hungapp0.0.0.000000000

Error: (07/10/2012 08:36:35 AM) (Source: MsiInstaller)(User: TROGDOR)TROGDOR
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- Error 1705. SA_Error1705: StandardAction(0xC00706A9): A previous installation for this product is in progress. You must undo the changes made by that installation to continue. Do you want to undo those changes?(NULL)(NULL)(NULL)

Error: (07/10/2012 08:28:28 AM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.2180hungapp0.0.0.000000000

Error: (07/10/2012 07:03:12 AM) (Source: Application Error)(User: )
Description: xn8kfxu8.exe1.0.15.15641xn8kfxu8.exe1.0.15.156410000c676

Error: (07/10/2012 03:48:02 AM) (Source: Application Error)(User: )
Description: xpilot.exe1.0.0.1xpilot.exe1.0.0.1000216b5

Error: (07/10/2012 03:43:13 AM) (Source: Application Error)(User: )
Description: xpilot.exe1.0.0.1xpilot.exe1.0.0.1000216b5

Error: (07/10/2012 03:39:00 AM) (Source: Application Error)(User: )
Description: i_view32.exe4.3.3.0unknown0.0.0.0456713e8

Error: (07/10/2012 03:30:59 AM) (Source: Application Error)(User: )
Description: i_view32.exe4.3.3.0unknown0.0.0.0456713e8

Error: (07/10/2012 03:28:26 AM) (Source: Application Error)(User: )
Description: i_view32.exe4.3.3.0unknown0.0.0.0456713e8


=========================== Installed Programs ============================

FileZilla Client 3.5.3 (Version: 3.5.3)
IrfanView (remove only) (Version: 4.32)
Linksys Wireless-G USB Network Adapter
Malwarebytes Anti-Malware version 1.62.0.1300 (Version: 1.62.0.1300)
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
Visual C++ 8.0 CRT.Policy (x86) WinSXS MSM (Version: 8.0.50727.762)
ZoneAlarm Antivirus (Version: 10.2.047.000)
ZoneAlarm Firewall (Version: 10.2.047.000)
ZoneAlarm Free Antivirus + Firewall (Version: 10.2.047.000)
ZoneAlarm LTD Toolbar
ZoneAlarm Security (Version: 10.2.047.000)

========================= Memory info: ===================================

Percentage of memory in use: 82%
Total physical RAM: 959.36 MB
Available physical RAM: 168.78 MB
Total Pagefile: 2309.35 MB
Available Pagefile: 1536.59 MB
Total Virtual: 2047.88 MB
Available Virtual: 1976.54 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:67.5 GB) (Free:17.37 GB) NTFS
2 Drive d: () (Fixed) (Total:7.01 GB) (Free:0.33 GB) FAT32

========================= Users: ========================================

User accounts for \\TROGDOR

Administrator Edco Guest
HelpAssistant SUPPORT_388945a0 SUPPORT_fddfa904


**** End of log ****




----------


Malwarebytes Anti-Malware 1.62.0.1300
www.malwarebytes.org

Database version: v2012.07.14.08

Windows XP Service Pack 2 x86 NTFS
Internet Explorer 6.0.2900.2180
Edco :: TROGDOR [administrator]

7/14/2012 8:25:39 PM
mbam-log-2012-07-14 (20-25-39).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 190316
Time elapsed: 28 minute(s), 42 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Hello! Here's the aswMRB log finally, and thanks again for your patience.

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-07-14 22:08:39
-----------------------------
22:08:39.046 OS Version: Windows 5.1.2600 Service Pack 2
22:08:39.046 Number of processors: 2 586 0x409
22:08:39.046 ComputerName: TROGDOR UserName: Edco
22:08:56.093 Initialize success
22:17:04.703 AVAST engine defs: 12071402
23:34:11.078 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP4T0L0-16
23:34:11.078 Disk 0 Vendor: WDC_WD800BB-00JHC0 05.01C05 Size: 76319MB BusType: 3
23:34:11.093 Disk 0 MBR read successfully
23:34:11.093 Disk 0 MBR scan
23:34:11.375 Disk 0 unknown MBR code
23:34:11.390 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 69115 MB offset 63
23:34:11.437 Disk 0 Partition 2 00 0C FAT32 LBA RECOVERY 7193 MB offset 141564780
23:34:11.500 Disk 0 scanning sectors +156296385
23:34:11.750 Disk 0 scanning C:\WINDOWS\system32\drivers
23:35:08.203 Service scanning
23:36:41.328 Modules scanning
23:37:35.031 Disk 0 trace - called modules:
23:37:35.062 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys
23:37:35.078 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x85f75ab8]
23:37:35.078 3 CLASSPNP.SYS[f75bd05b] -> nt!IofCallDriver -> \Device\00000068[0x85f509e8]
23:37:35.078 5 ACPI.sys[f7453620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP4T0L0-16[0x85f06940]
23:37:37.921 AVAST engine scan C:\WINDOWS
23:38:26.109 AVAST engine scan C:\WINDOWS\system32
23:56:44.843 AVAST engine scan C:\WINDOWS\system32\drivers
23:57:41.625 AVAST engine scan C:\Documents and Settings\Edco
00:45:50.906 AVAST engine scan C:\Documents and Settings\All Users
00:54:57.890 Scan finished successfully
02:32:24.765 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Edco\Desktop\MBR.dat"
02:32:24.765 The log file has been saved successfully to "C:\Documents and Settings\Edco\Desktop\aswMBR.txt"

So far I don't see anything malicious.

I have a computer that was infected with PSW.GENERIC10.WX.

How exactly do you know that?

At the very beginning of all this, about 7/7/12, we noticed weird behavior on the computer so ran an antivirus scan that found PSW.GENERIC10.WX. Like I said in my original post, at that point I asked on another forum about this problem, but wasn't able to get very far. I followed the instructions on that other forum for doing a few scans, but since the system didn't show any improvement I didn't think the viruses/malware were removed.

Prior to the viruses, the system worked fine. Ever since about the 7th when this started, it has run extremely slowly, and a few popups saying there are programs that have to close come up. Despite what I did on the other forum, the system still runs extremely slowly, and I think the person helping out on that other forum has disappeared (I haven't seen them logged in for days).

The computer takes 15 minutes to boot, Firefox will take 5 minutes to come up after double clicking, the hard drive is constantly running, etc. Winamp and IrfanView bog down and then close on their own if we try to run them. The last popups saying a program had to close was early morning the 13th, where I got two, one saying pev.exe had to close and another that I think was a .dll file (I didn't write it down, sorry).

I'm really at a loss as to what is going on. Do the logs really show everything is okay? If there are no viruses, then what does that mean?

Thank you again for your help.

I tell you what...
If you want to go through more advanced checks....

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

Thank you, Broni, I will get right on this.

I'm sorry if I've been impatient, I admit I am in a bit of a panic over this. I'll calm down, promise!

No problem

I started a new thread on that forum, here is the link:

http://www.bleepingcomputer.com/forums/topic460842.html

Thanks!

Hello,

I see that your topic has now been picked up by HelpBot. You should have a real helper soon. To avoid potential confusion, I shall now close this topic.

Orange Blossom