Hi caccigirl, my name is Pizza and Pepsi and
to Bleeping Computer! I will try to help you solve your problem. Just to let you know, if your issue is especially complex, I may have to get someone else to assist you since I
may be gone between July 4 and July 8. Hopefully, we can solve this problem:)
Please download
TDSS killer and save it to your desktop(this is important)
Double-click on TDSSKiller.exe on your desktop to run the tool for known TDSS variants.
Vista/Windows 7 users right-click and select
Run As Administrator.
If TDSSKiller does not run, try renaming it.
To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to
How to change the file extension. Click on change parameters
Check the boxes next to Verify file digital signatures and Detect TDLFS file system, then click OK.
Click the Start Scan button.
Do not use the computer during the scan If the scan completes with nothing found, click Close to exit.
If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
Note: If Cure is not an option, Skip instead, do NOT choose Delete or Quarantine unless instructed. A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
Copy and paste the contents of that file in your next reply.
Download Security Check by screen317 from
here.
Save it to your
Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.
Please download
MiniToolBox, save it to your desktop and run it.
Checkmark the following checkboxes:
Flush DNS
Report IE Proxy Settings
Reset IE Proxy Settings
Report FF Proxy Settings
Reset FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Devices
List Users, Partitions and Memory size.
List Minidump Files
List Restore points
Click Go and post the full contents of the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.
NOTE: When using "Reset FF Proxy Settings" option Firefox should be closed.
Please tell me how the computer is doing. I would like to know about any error messages or unusual messages. So far, I believe that your computer is really slow and laggy. Is that all?
Pizza and Pepsi
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