BSOD

hi there;

i have had the BSOD about 5 times in the past week. it tends to happen when i am using programs that use a lot of RAM (like flight simulator x which i cannot avoid). this is coupled with random screen freezes.

1: how do i prevent the BSOD?

2: how do i fix any problems there might be (MBAM and superantispyware have not detected anything).

system specification:

acer aspire x1301

600GB HDD (500GB filled)
amd athlon II x4 620
nvidia nforce graphics
windows 7 home premium 64 bit sp1

i know the details might be a bit scarce but this is all i know. i dont know if windows save the BSOD crash dumps in a file somewhere.

Check for crash dumps in c:\Windows by typing it in run (window key + R) - get the error code when you get the bsod from now on.

It will show the driver file or hardware causing the bsod.

update: i have had the following message twice (this has happened while running flight sim x):

KERNEL_DATA_INPAGE_ERROR

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

Well , go ahead and run mem test 86 which can be found on the hirens 15 cd which is available for download at http://www.hirensbootcd.org/download/ and please post your results also if you go ahead and take the memory out and what you need to do is lightly with a pencil eraser and wipe off the contacts on both sides

Well , go ahead and run mem test 86 which can be found on the hirens 15 cd which is available for download at http://www.hirensbootcd.org/download/ and please post your results also if you go ahead and take the memory out and what you need to do is lightly with a pencil eraser and wipe off the contacts on both sides

Please don't suggest such here at BC. There is a policy which advises members to not do such.

See Recommending ISOs of Windows Recovery Discs or pre-made ISOs of WinPE-BartPE - http://www.bleepingcomputer.com/forums/topic382841.html for policy pronouncement.

Your cooperation is appreciated.

Louis

heres the BSOD.txt file (it only found two out of the 4):

==================================================
Dump File : 061712-19780-01.dmp
Crash Time : 17/06/2012 17:46:44
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 00000000`00005100
Parameter 2 : fffff6fc`50036000
Parameter 3 : 00000000`00000380
Parameter 4 : ce6961df`2b35527a
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7f1c0
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17835 (win7sp1_gdr.120503-2030)
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\MiniDump\061712-19780-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 291,592
==================================================

==================================================
Dump File : 052012-21496-01.dmp
Crash Time : 20/05/2012 20:04:24
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : fffff6fc`4000aa58
Parameter 2 : ffffffff`c000000e
Parameter 3 : 00000000`24272860
Parameter 4 : fffff880`0154bd40
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+eed40
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7f1c0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\MiniDump\052012-21496-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 287,704
==================================================

Let's collect some more information: I'll have a look at it and help you try to resolve the problem.

Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:

• "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."

The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:

• http://lifehacker.com/388284/best-online-file-sharing-services
• http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
• http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

Please Publish a Snapshot using Speccy, and post a link to it in this thread.

• It is a convenient and accurate way of providing us with details of your computer specifications.

Please download MiniToolBox, save it to your desktop and run it.

• Checkmark the following checkboxes:
  
  • List Installed Programs
• Click Go.
  When the scan is finished, a text file will open in a Notepad window.
• Copy the entire contents of the Notepad window, and paste in your reply.
  (Result.txt will be saved in the same directory the tool is run.)

On further consideration, it seems that crash dumps are not being created &/or saved for recent BSODs (last minidump dated 17th June). It will therefore be necessary for you to record and post details that you see on-screen of the BSOD error messages.

Please disable "automatic restart on system failure":

• How To Disable the Automatic Restart on System Failure in Windows 7
• When the system crashes, it will not re-start: Instead, you will see a BSOD with error message.
  
  
  
• Record the error message details (contained in the areas outlined in red, in the above example image), and post in a reply.

this is the BSOD techincal information (it happened while usind flight simulator x and ds3 tool for my ps3 controller):

KERNEL_DATA_INPAGE_ERROR

Technical Information

***STOP: 0X0000007A (0XFFFFF6FC40009848, 0XFFFFFFFFC000009C, 0X000000011DFA7860, 0XFFFFF88001309C8C)

*** Ntfs.sys - ADDRESS - FFFF88001309C8C base ar FFFF8800121B000

Date Stamp 4d79997b


note: cpu was maxed out while this happened

i will post the jcgriff2.exe results shortly.

STOP: 0X0000007A KERNEL_DATA_INPAGE_ERROR
Ntfs.sys

When you have posted the information that I requested, then test the hard drive since the BSOD errors are indicating a possible problem there.

Test the hard drive.

It is best to use the hard drive manufacturer's own diagnostic utility, but Seagate's tool will work OK on most brands. The diagnostic tool is run from a bootable CD (Windows does not need to be working. The first two steps are done on a working computer, while the third step is to boot the ailing computer with the CD that you create in the first two steps.)

Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
Burn the downloaded .ISO image to a CD using the appropriate burning software.

• If you do not already have a suitable burning program for writing .ISO images to disc ...
  
  • Download and install ImgBurn.
    Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    
  • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
  • Place a check-mark in the box beside Verify.
• Click
  
  When the CD has been burned and verified as successful, it will be bootable.

Boot from the CD.

• (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  
• From Basic tests on the Main Menu, run the Short test and then the Long test.
  
  (The long test will take some considerable time to complete.)
  The results will be shown as either a PASS or FAIL.
  There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  
• If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.

[/list]Note: You may wish to view the following ...

• Learn more about SeaTools for DOS. (view a 24 page pdf document)
• See the tutorial on the usage of SeaTools for DOS.

Please let us know the results of the tests.

When you can, include the make and model number of the problematic hard drive. If you do choose to use SeaTools, you will see the model number (and maybe the make) when SeaTools first detects the hard drive.

heres the link to the file:

https://www.box.com/s/7746cfee4498a9f7f124

MiniToolBox by Farbar Version: 25-06-2012
Ran by Bart (administrator) on 29-06-2012 at 20:53:54
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

=========================== Installed Programs ============================

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Update for Microsoft Office 2007 (KB2508958)
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Autodesk Inventor Fusion plug-in for AutoCAD 2012 (Version: 0.0.1.138)
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FARO LS 1.1.406.58 (Version: 4.6.58.2)
Flight Simulator X Service Pack 1
Google Chrome (Version: 19.0.1084.56)
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Google Toolbar for Internet Explorer (Version: 1.0.0)
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Google Update Helper (Version: 1.3.21.111)
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HiJackThis (Version: 1.0.0)
Hotkey Utility (Version: 1.00.3004)
HP Photo Creations (Version: 1.0.0.5192)
HP Photosmart 6510 series Basic Device Software (Version: 25.0.621.0)
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HP Update (Version: 5.003.001.001)
Identity Card (Version: 1.00.3001)
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iTunes (Version: 10.6.3.25)
Java™ 7 Update 4 (64-bit) (Version: 7.0.40)
Joystick Plug-in
Junk Mail filter update (Version: 14.0.8064.206)
LibreOffice 3.5 (Version: 3.5.0.13)
Magic ISO Maker v5.5 (build 0281)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
MDF to ISO version 1.0 (Version: 1.0)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft .NET Framework 4 Extended (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Chart Controls for Microsoft .NET Framework 3.5 (KB2500170) (Version: 3.5.30730.0)
Microsoft Flight (Version: 1.0.0000.129)
Microsoft Flight Simulator X (Version: 10.0.60905)
Microsoft Flight Simulator X Demo (Version: 10.0.60905)
Microsoft Flight Simulator X: Acceleration (Version: 10.0.61637.0)
Microsoft Games for Windows - LIVE Redistributable (Version: 3.5.92.0)
Microsoft Games for Windows Marketplace (Version: 3.5.50.0)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office 2010 Service Pack 1 (SP1)
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Windows Live Mail (Version: 14.0.8064.0206)
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Windows Live Sync (Version: 14.0.8064.206)
Windows Live Upload Tool (Version: 14.0.8014.1029)
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**** End of log ****

speccy: http://speccy.piriform.com/results/ZLdfzKtOYeFsYbj0K25EKTF

Good job! Thank you.

Backup any files of importance to another hard drive or other media ... NOW!

Test the hard drive as suggested earlier!

• The hard drive has a problem that is causing the system crashes.

From the system event log:

The device, \Device\Harddisk0\DR0, has a bad block.

========================
BSOD BUGCHECK SUMMARY: 2 minidumps available
................................................................
Loading Dump File [C:\CactusIsland\Stealth Assassin_BC\Windows7_Vista_jcgriff2\061712-19780-01.dmp]
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Debug session time: Mon Jun 18 02:45:40.942 2012 (UTC + 10:00)
System Uptime: 0 days 0:49:53.269
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+af37 )
MEMORY_MANAGEMENT (1a)
BUGCHECK_STR: 0x1a_5100
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
FAILURE_BUCKET_ID: X64_0x1a_5100_nt!_??_::FNODOBFM::_string_+af37
Bugcheck code 0000001A
Arguments 00000000`00005100 fffff6fc`50036000 00000000`00000380 ce6961df`2b35527a
BiosVersion = P01-A0
BiosReleaseDate = 08/28/2009
SystemManufacturer = Acer
SystemProductName = Aspire X1301
SystemFamily = Acer Desktop
................................................................
Loading Dump File [C:\CactusIsland\Stealth Assassin_BC\Windows7_Vista_jcgriff2\052012-21496-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Mon May 21 05:03:17.815 2012 (UTC + 10:00)
System Uptime: 0 days 1:51:19.435
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
GetPointerFromAddress: unable to read from fffff800036cd278
Probably caused by : memory_corruption
KERNEL_DATA_INPAGE_ERROR (7a)
The requested page of kernel data could not be read in. Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
Arguments:
Arg1: fffff6fc4000aa58, lock type that was held (value 1,2,3, or PTE address)
Arg2: ffffffffc000000e, error status (normally i/o status code)
Arg3: 0000000024272860, current process (virtual address for lock type 3, or PTE)
Arg4: fffff8800154bd40, virtual address that could not be in-paged (or PTE contents if arg1 is a PTE address)
ERROR_CODE: (NTSTATUS) 0xc000000e - A device which does not exist was specified.
DISK_HARDWARE_ERROR: There was error with disk hardware
BUGCHECK_STR: 0x7a_c000000e
DEFAULT_BUCKET_ID: CODE_CORRUPTION
PROCESS_NAME: googleearth.ex
FAILURE_BUCKET_ID: X64_MEMORY_CORRUPTION_LARGE_4096
Bugcheck code 0000007A
Arguments fffff6fc`4000aa58 ffffffff`c000000e 00000000`24272860 fffff880`0154bd40
................................................................

i ran the seatools HDD test: it passed both times.

when i restarted the pc it started checking consistancy and deleting corrupt entries (but was stopped due to a power cut). the system booted up fine.