Everything was fine. I bought Battlefield 3, Premium online. It seems to have installed okay, but throws up a warning box when I try to start it up that my video drivers need to be updated from Ver. 11.5 to 11.7 or later. (Radeon HD6870)
I went to AMD and downloaded their 'automatic detector' for needed driver updates. This did nothing that I could tell. I then downloaded the current release of the Catalyst Software Suite and now I can't do anything with opening the Control Center or updating drivers.
Below is my inquiry to them and their response. I don't pretend to be a tech guy, so the water is getting really deep. I don't want things to go from bad to worse or worst. Is it safe for me to follow their instructions? Are there any steps where I could blow something up? I really don't know how to do this stuff. Except for not being able to use Battlefield 3, and not being able to get into the Control Center, the computer is otherwise functioning normally. (Dell Studio XPS 9100)
Advise would surely be appreciated. I have a couple of problems, but don't want to create more problems while trying fix them.
My inquiry to AMD:
I installed Battlefield 3 and was prompted that the video drivers were not up to date. I came to your website and downloaded amddriverdownloader.exe for autodetecting needed drivers. This did not do anything. It 'apparently' installed, but was of no help.? I then downloaded Catalyst Software Suite ( 12-4-vista_win7_64_dd_ccc.exe ). Now I cannot open Catalyst at all. 1. I need specific instructions on how to fix the Catalyst Control Center (Software Suite). I did a search on how to do this and mostly found that a lot of people have trouble with this software. 2. I need to get, or confirm that I have, current drivers. Battlefield 3 is throwing up a screen that says the drivers are not current.
I understand that after installing catalyst version 12.4 ,Catalyst software is not opening up.
There are issues been reported to us with Catalyst version 12.4
AMD has released the Catalyst version 12.6 Beta driver.I would suggest to follow the steps below and do a clean uninstall of the current drivers and th install 12.6 Beta driver:
1. Uninstall all ATI drivers and any other video card software from the Add
or Remove Programs and Features in Microsoft, Control Panel
2. Try using a driver cleaner program to make sure the drivers are removed:
Please keep in mind that the (Driver Cleaner / Driver Sweeper are 3rd party
software and not supported by AMD) please refer to their websites for
instruction and guidance.
a. Driver Cleaner Professional
b. Driver Sweeper:
3. Disable any running background software such as firewalls and antivirus.
4. Make sure your operating System has the latest Service Packs and patches
5. Make sure your motherboard has the latest BIOS and CHIPSET (you can get these updates directly from the manufacturer of the motherboard).
6. Make sure you have enough power supply for the system to run properly.500 Watt or greater power supply with two 75W 6-pin PCI Express® power
connectors recommended (600 Watt and four 6-pin connectors for ATI CrossFireX™ technology in dual mode).
7.Install the drivers from the link below:
If AMD does not get a response back from you in 10 days, the ticket will be
closed, and you will need to open a new ticket if your issue is not yet