Stop Error 0x00000050: Computer Help

My Dell Inspiron 1520 (with windows xp) pulled up a blue screen along with Stop Error 0x00000050. I tried to follow Microsoft support's suggestions by starting the computer in safe mode. Regardless of whether I select it on the screen that first pops up or on the F8 menu it merely shows the drivers, pauses, then goes to the blue screen. Is there anything I'm missing or something I'm doing wrong? A little insight would be greatly appreciated. Thanks.

Are you able to start the computer normally and does Windows behave normally?

• Have you experienced just the one BSOD (Blue Screen of Death) while using Windows normally?

You can't start Windows in Safe Mode.
When you attempt Safe Mode and get the "blue screen", what error message does that display?

• Is it the same STOP 0x50 ?

Record the error message details (contained in the areas outlined in red, in the above example image), and post in your reply.

I cannot start the computer normally at all. All attempts to do so result in the blue screen. Its the same error as the one you posted: 0x00000050, page fault in nonpaged area. Thank you for the reply and I would appreciate any further advice.

Its also the only bsod i have experience, although it reoccurs every time i attempt to start the computer.

That makes your predicament a little clearer to understand .... and more difficult to deal with: Thank you.

In the example BSOD image screenshot that I used above, you see a file name "ati3diag.dll" under the line of STOP code. Do you see anything like that on your BSOD error message?

Please describe in as much detail as is possible, what was going on when this problem first arose, and what had gone on previously that might possibly have led up to it.

Was there any sign of a malware infection on the system? Could this problem possibly be caused by a malware infection? For example, were you downloading possibly infected content from the internet when/prior to when the problem arose?

More questions:

• What service pack level (2 or 3 ?) is currently installed on XP?
• Do you have available an XP installation disk?
• Do you have recovery disk(s)?
• Is XP fully updated with the latest Windows updates?
• What security software do you have installed on the system (antivirus, firewall, antispyware, etc)?

If you have any external devices connected (or media in CD drive tray, card reader etc. for example) to the laptop, then disconnect them: Does the same problem persist?

Thanks for your reply. I think it might have service pack 3. I believe i have an xp installation disk. I have saved most of my important files if that is what you mean by recovery disks. The computer has not been for roughly a year, but it was updated as of its last use. Norton anti-virus. I'm pretty sure the computer had some sort of virus when at the time the error occured. The moment the error occured I was just trying to turn on the computer. There's no file name like the one your mentioned. If it helps, I noticed the numbers in parentheses differ from the ones you've posted. The whole thing is STOP: 0x00000050 (0xEB686970, 0X00000000, 0x8A74D510, 0x0000002). Thank you for your advice so far and I'd appreciate any further assistance.

I'm pretty sure the computer had some sort of virus ....

Please sit tight and be patient.

I have requested that an experienced helper who specialises in malware-related un-bootable computers respond to your topic.

Thank you.

Thank you.

Hello, and sorry for the delay. Why do you think your computer was infected at the time?

Please try to reboot your computer in safe mode and let me know what the last driver is you see on screen before the BSOD occurs.

multi(0)disk(0)rdisk(0)partition(2)\WINDOWS\System32\DRIVERS\kmxstart.sys

As for the infection, I think it was some virus I downloaded off of the internet.

Thank you for the reply.

Do you have CA internet security installed?

Do you have an XP installation CD?

Thanks for your reply. I have norton, not CA. I don't have an XP installation disk, but I could get my hands on one.

A CD would be handy, if you can borrow one the coming day(s), please let me know, otherwise we'll try some alternative steps.

I'll know by this Wednesday if I can get a copy. I'll update you when I know more. Thanks.

Okay, no problem!

In the mean time you can try this:



Try this please. You will need a USB drive.

Download GETxPUD.exe to the desktop of your clean computer

• Run GETxPUD.exe
• A new folder will appear on the desktop.
• Open the GETxPUD folder and click on the get&burn.bat
• The program will download xpud_0.9.2.iso, and upon finished will open BurnCDCC ready to burn the image.
• Click on Start and follow the prompts to burn the image to a CD.
• Next download driver.sh to your USB drive
• Remove the USB & CD and insert it in the sick computer
• Boot the Sick computer with the CD you just burned
• The computer must be set to boot from the CD
• Gently tap F12 and choose to boot from the CD
• Follow the prompts
• A Welcome to xPUD screen will appear
• Press File
• Expand mnt
• sda1,2...usually corresponds to your HDD
• sdb1 is likely your USB
• Click on the folder that represents your USB drive (sdb1 ?)
• Confirm that you see driver.sh that you downloaded there
• Press Tool at the top
• Choose Open Terminal
• Type bash driver.sh
• Press Enter
• After it has finished a report will be located on your USB drive named report.txt
• Remove the USB drive and insert it back in your working computer and navigate to report.txt
  
  Please note - all text entries are case sensitive

Copy and paste the report.txt for my review