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ilivid pop-up and redirect infection?


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5 replies to this topic

#1 gnpleco

gnpleco

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Posted 10 June 2012 - 10:42 PM

Hi, I was hoping for some help with my laptop. My computer started behaving strangely after I was asked whether or not to download a program called "ilivid"

I chose not to download it, but then sometimes when I surf the web, a little box on the right hand corner pops up and asks whether I want to download "ilivid." I always say no, but the little screen seems to come back. I also get randomly redirected to different websites on occasion.

Recently, my windows sidebar does not load up: I get the message "windows sidebar is not working" and then it asks me to send info to microsoft.
I also got the error message "Microsoft Resgister Server has stopped working" and "host process for windows services stopped working." I know this sounds like a group of problems rather than just one problem, but I think they may be related.

Another funny thing that happened is that my AV program Kaspersky anti-virus is unable to update properly. It updates very quickly then still says it needs an update. I reinstalled it to no avail. I will be emailing Kaspersky to find out why I have this problem.

In any case, some help with the above problems would be greatly appreciated as I cannot figure out the problems.

My laptop is running on Windows Vista Home Premium, Version 6.0(Build 6001:Service Pack 1), 64 bit.

Thanks in advance

[Moderator edit: post moved to more appropriate forum. jgw]

Edited by jgweed, 11 June 2012 - 07:14 AM.


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#2 Broni

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Posted 11 June 2012 - 10:59 AM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices (do NOT change any settings here)
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 gnpleco

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Posted 11 June 2012 - 09:00 PM

Hi Broni, thanks for the welcome. So I ran the programs you listed and have saved the logfiles. Here are the pasted logfiles.

1)SecurityCheck.exe(checkup.txt)

Results of screen317's Security Check version 0.99.24
Windows Vista x64 (UAC is disabled!)
Out of date service pack!!
Internet Explorer 8 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

Windows Security Center service is not running! This report may not be accurate!
Kaspersky Anti-Virus 2009
WMI entry may not exist for antivirus; attempting automatic update.
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 11
Out of date Java installed!
Adobe Flash Player ( 10.3.181.26) Flash Player Out of Date!
Mozilla Firefox (3.6.28) Firefox Out of Date!
````````````````````````````````
Process Check:
objlist.exe by Laurent

``````````End of Log````````````

2)FarbarServiceScanner(FSS.txt)
Farbar Service Scanner Version: 09-06-2012
Ran by Owner (administrator) on 11-06-2012 at 21:13:42
Running from "C:\Users\Owner\Documents"
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============
Dnscache Service is not running. Checking service configuration:
The start type of Dnscache service is set to Disabled. The default start type is Auto.
The ImagePath of Dnscache service is OK.
The ServiceDll of Dnscache service is OK.


Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============
mpsdrv Service is not running. Checking service configuration:
The start type of mpsdrv service is OK.
The ImagePath of mpsdrv service is OK.

MpsSvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open MpsSvc registry key. The service key does not exist.

bfe Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open bfe registry key. The service key does not exist.


Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============
wscsvc Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open wscsvc registry key. The service key does not exist.


Windows Update:
============
wuauserv Service is not running. Checking service configuration:
The start type of wuauserv service is set to Disabled. The default start type is Auto.
The ImagePath of wuauserv service is OK.
The ServiceDll of wuauserv service is OK.


Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
Checking Start type: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ImagePath: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.
Checking ServiceDll: ATTENTION!=====> Unable to open WinDefend registry key. The service key does not exist.


File Check:
========
C:\Windows\System32\nsisvc.dll
[2008-01-20 22:49] - [2008-01-20 22:49] - 0024576 ____A (Microsoft Corporation) ACB62BAA1C319B17752553DF3026EEEB

C:\Windows\System32\drivers\nsiproxy.sys => MD5 is legit
C:\Windows\System32\dhcpcsvc.dll
[2008-01-20 22:50] - [2008-01-20 22:50] - 0268288 ____A (Microsoft Corporation) FDAA0EDFCFB70CD529589AD654651B40

C:\Windows\System32\drivers\afd.sys
[2011-07-12 08:37] - [2011-04-21 09:42] - 0407552 ____A (Microsoft Corporation) 9BB97042FA331A0FB4BDD98B9280A50A

C:\Windows\System32\drivers\tdx.sys
[2008-01-20 22:49] - [2008-01-20 22:49] - 0094208 ____A (Microsoft Corporation) 8C39C72E0E853DE04748C0337D9B9216

C:\Windows\System32\Drivers\tcpip.sys
[2011-06-04 08:06] - [2010-06-16 12:40] - 1420176 ____A (Microsoft Corporation) 7D86275FB640011B372FD566C0EAFA8D

C:\Windows\System32\dnsrslvr.dll
[2011-06-04 07:48] - [2011-03-02 11:10] - 0117760 ____A (Microsoft Corporation) DAF05293C1264E251D3A25E7E24B2DDF

C:\Windows\System32\mpssvc.dll
[2008-01-20 22:49] - [2008-01-20 22:49] - 0601088 ____A (Microsoft Corporation) 8A670648C755867A3AA38DA50BA569AA

C:\Windows\System32\bfe.dll
[2008-01-20 22:50] - [2008-01-20 22:50] - 0458240 ____A (Microsoft Corporation) BC4737AAFFA5964E4F8827C9B8C0EB8E

C:\Windows\System32\drivers\mpsdrv.sys => MD5 is legit
C:\Windows\System32\SDRSVC.dll
[2008-01-20 22:47] - [2008-01-20 22:47] - 0128000 ____A (Microsoft Corporation) 4FF71B076A7760FE75EA5AE2D0EE0018

C:\Windows\System32\vssvc.exe
[2008-01-20 22:50] - [2008-01-20 22:50] - 1432576 ____A (Microsoft Corporation) 186BD53F8A408AD20F5A056C05678629

C:\Windows\System32\wscsvc.dll
[2008-01-20 22:47] - [2008-01-20 22:47] - 0074752 ____A (Microsoft Corporation) CB8EA6D95949384925CCFCA21CC6DFD8

C:\Windows\System32\wbem\WMIsvc.dll
[2008-01-20 22:50] - [2008-01-20 22:50] - 0221696 ____A (Microsoft Corporation) AC98F38FEAB066A8F983D54FF3F4FD4C

C:\Windows\System32\wuaueng.dll
[2011-06-04 07:33] - [2009-08-06 22:24] - 2424024 ____A (Microsoft Corporation) FB3796754FE00F0BDC87A36F164A5F4D

C:\Windows\System32\qmgr.dll
[2008-01-20 22:50] - [2008-01-20 22:50] - 1082368 ____A (Microsoft Corporation) D896A0D43F8AB81ECB1FC6C24DECFD58

C:\Windows\System32\es.dll
[2009-05-03 01:34] - [2008-04-18 00:42] - 0361984 ____A (Microsoft Corporation) 6B1A97BF9FEFBDC83F3C7C7D0F826C66

C:\Windows\System32\cryptsvc.dll
[2008-01-20 22:49] - [2008-01-20 22:49] - 0165376 ____A (Microsoft Corporation) 4374F784121D8B3BB466B03F5E5EBD33

C:\Program Files\Windows Defender\MpSvc.dll
[2008-01-20 22:47] - [2008-01-20 22:47] - 0383544 ____A (Microsoft Corporation) 7D2A43E8FDF725A1133F6C6056A72CDC

C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\rpcss.dll
[2009-08-03 16:18] - [2009-03-03 00:57] - 0718336 ____A (Microsoft Corporation) 52CDADE8289FF21F1F2215FF51A5F36C



**** End of log ****

3)MiniToolBox(Result.txt)
MiniToolBox by Farbar Version: 09-06-2012
Ran by Owner (administrator) on 11-06-2012 at 21:17:12
Microsoft® Windows Vista™ Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

"network.proxy.type", 0
========================= Hosts content: =================================

::1 localhost
127.0.0.1 localhost

========================= IP Configuration: ================================

Intel® WiFi Link 5100 AGN = Wireless Network Connection (Connected)
Realtek RTL8102/8103 Family PCI-E FE NIC = Local Area Connection (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : nyc.rr.com

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . : nyc.rr.com
Description . . . . . . . . . . . : Intel® WiFi Link 5100 AGN
Physical Address. . . . . . . . . : 00-22-FA-F0-F5-CA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::859:b8c2:10d5:ef0b%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.123(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Sunday, June 10, 2012 11:10:48 PM
Lease Expires . . . . . . . . . . : Tuesday, June 12, 2012 9:04:18 PM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8102/8103 Family PCI-E FE NIC
Physical Address. . . . . . . . . : 00-1E-33-C6-6D-82
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 6:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.nyc.rr.com
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 7:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : isatap.{F438E491-54FC-49BC-B94C-01F288683755}
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : 6TO4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 02-00-54-55-4E-01
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: google.com
Addresses: 2607:f8b0:4004:802::1009
74.125.228.41
74.125.228.46
74.125.228.32
74.125.228.33
74.125.228.34
74.125.228.35
74.125.228.36
74.125.228.37
74.125.228.38
74.125.228.39
74.125.228.40



Pinging google.com [74.125.228.46] with 32 bytes of data:

Reply from 74.125.228.46: bytes=32 time=18ms TTL=53

Reply from 74.125.228.46: bytes=32 time=19ms TTL=53



Ping statistics for 74.125.228.46:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 18ms, Maximum = 19ms, Average = 18ms

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: yahoo.com
Addresses: 72.30.38.140
98.139.183.24
209.191.122.70



Pinging yahoo.com [209.191.122.70] with 32 bytes of data:

Reply from 209.191.122.70: bytes=32 time=55ms TTL=50

Reply from 209.191.122.70: bytes=32 time=55ms TTL=50



Ping statistics for 209.191.122.70:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 55ms, Maximum = 55ms, Average = 55ms

Server: dns-cac-lb-01.rr.com
Address: 209.18.47.61

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:

Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),



Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
11 ...00 22 fa f0 f5 ca ...... Intel® WiFi Link 5100 AGN
10 ...00 1e 33 c6 6d 82 ...... Realtek RTL8102/8103 Family PCI-E FE NIC
1 ........................... Software Loopback Interface 1
15 ...00 00 00 00 00 00 00 e0 isatap.nyc.rr.com
14 ...00 00 00 00 00 00 00 e0 isatap.{F438E491-54FC-49BC-B94C-01F288683755}
12 ...00 00 00 00 00 00 00 e0 6TO4 Adapter
13 ...02 00 54 55 4e 01 ...... Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.123 25
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.123 281
192.168.1.123 255.255.255.255 On-link 192.168.1.123 281
192.168.1.255 255.255.255.255 On-link 192.168.1.123 281
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.123 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.123 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
11 281 fe80::/64 On-link
11 281 fe80::859:b8c2:10d5:ef0b/128
On-link
1 306 ff00::/8 On-link
11 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [48128] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\napinsp.dll [50176] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\pnrpnsp.dll [62464] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\winrnr.dll [19968] (Microsoft Corporation)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [223232] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [61440] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\napinsp.dll [62976] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\pnrpnsp.dll [78848] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\winrnr.dll [27648] (Microsoft Corporation)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [304128] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/11/2012 09:15:54 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007fff02ad370,
process id 0x1008, application start time 0xsvchost.exe0.

Error: (06/11/2012 09:10:22 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007fff043d370,
process id 0xc10, application start time 0xsvchost.exe0.

Error: (06/11/2012 09:04:51 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007ffefc1d370,
process id 0x1168, application start time 0xsvchost.exe0.

Error: (06/11/2012 06:29:52 PM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007fff258d370,
process id 0x1570, application start time 0xsvchost.exe0.

Error: (06/11/2012 08:10:57 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007fff188d370,
process id 0xd94, application start time 0xsvchost.exe0.

Error: (06/11/2012 08:10:56 AM) (Source: Microsoft-Windows-CAPI2) (User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (06/11/2012 08:05:23 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007fff25dd370,
process id 0x1424, application start time 0xsvchost.exe0.

Error: (06/11/2012 06:42:28 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007fff188d370,
process id 0xfbc, application start time 0xsvchost.exe0.

Error: (06/11/2012 00:34:52 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007fff114d370,
process id 0xf84, application start time 0xsvchost.exe0.

Error: (06/11/2012 00:29:20 AM) (Source: Application Error) (User: )
Description: Faulting application svchost.exe, version 6.0.6001.18000, time stamp 0x47919291, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x000007fff114d370,
process id 0x14a0, application start time 0xsvchost.exe0.


System errors:
=============
Error: (06/10/2012 11:12:16 PM) (Source: DCOM) (User: )
Description: {7F6316B4-4D69-4765-B0A3-B2598F2FA80A}

Error: (06/10/2012 11:11:28 PM) (Source: Service Control Manager) (User: )
Description: luafv

Error: (06/10/2012 11:11:28 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE

Error: (06/10/2012 11:11:28 PM) (Source: Service Control Manager) (User: )
Description: IKE and AuthIP IPsec Keying ModulesBFE

Error: (06/10/2012 11:11:28 PM) (Source: Service Control Manager) (User: )
Description: Computer Browser%%1060

Error: (06/10/2012 11:10:45 PM) (Source: Microsoft-Windows-ResourcePublication) (User: LOCAL SERVICE)
Description: Provider\Microsoft.Base.Publication/Publication/Computer

Error: (06/10/2012 11:10:35 PM) (Source: HTTP) (User: )
Description: \Device\Http\ReqQueueKerberos

Error: (06/10/2012 11:05:41 PM) (Source: DCOM) (User: )
Description: {7F6316B4-4D69-4765-B0A3-B2598F2FA80A}

Error: (06/10/2012 11:04:52 PM) (Source: Service Control Manager) (User: )
Description: luafv

Error: (06/10/2012 11:04:52 PM) (Source: Service Control Manager) (User: )
Description: IPsec Policy AgentBFE


Microsoft Office Sessions:
=========================

=========================== Installed Programs ============================

Dolby Control Center (Version: 2.2.1)
Intel PROSet Wireless
Intel® Graphics Media Accelerator Driver
Intel® PROSet/Wireless WiFi Software (Version: 12.04.0000)
Intel® Matrix Storage Manager
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft IntelliPoint 6.3 (Version: 6.31.258.0)
Microsoft Office Office 64-bit Components 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2007 (Version: 12.0.6425.1000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
PlayReady PC runtime (Version: 1)
Synaptics Pointing Device Driver (Version: 12.2.10.0)
TOSHIBA Disc Creator (Version: 2.0.1.3 for x64)
TOSHIBA eco Utility (Version: 1.0.2.64)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.0.4.64)
TOSHIBA HDD Protection (Version: 2.1.2.9)
TOSHIBA HDD/SSD Alert (Version: 3.0.64.0)
TOSHIBA Internal Modem Region Select Utility (Version: 2.3.0.00)
TOSHIBA Recovery Disc Creator (Version: 2.0.0.2 for x64)
TOSHIBA SD Memory Utilities (Version: 1.9.1.12)
TOSHIBA Software Modem
TOSHIBA Value Added Package (Version: 1.2.8.64)
Windows Driver Package - TOSHIBA (FwLnk) System (11/19/2006 1.0.0.3) (Version: 11/19/2006 1.0.0.3)
WinRAR archiver

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 36%
Total physical RAM: 3963.05 MB
Available physical RAM: 2509.46 MB
Total Pagefile: 8127.39 MB
Available Pagefile: 6570.36 MB
Total Virtual: 4095.88 MB
Available Virtual: 3994.5 MB

========================= Partitions: =====================================

1 Drive c: (TI100343V0F) (Fixed) (Total:286.38 GB) (Free:198.7 GB) NTFS

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator Guest Owner


**** End of log ****

4)Malwarebytes
Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.12.01

Windows Vista Service Pack 1 x64 NTFS
Internet Explorer 8.0.6001.19088
Owner :: OWNER-PC [administrator]

6/11/2012 9:19:33 PM
mbam-log-2012-06-11 (21-23-42).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 210213
Time elapsed: 3 minute(s), 38 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 1
C:\Users\Owner\AppData\Local\Temp\pkg_1ll.exe (Rootkit.0Access) -> No action taken.

(end)

5)aswMBR

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-06-11 21:32:37
-----------------------------
21:32:37.900 OS Version: Windows x64 6.0.6001 Service Pack 1
21:32:37.900 Number of processors: 2 586 0x170A
21:32:37.900 ComputerName: OWNER-PC UserName: Owner
21:32:54.701 Initialize success
21:34:20.413 AVAST engine defs: 12061101
21:34:28.603 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
21:34:28.618 Disk 0 Vendor: WDC_WD32 12.0 Size: 305245MB BusType: 3
21:34:28.634 Disk 0 MBR read successfully
21:34:28.634 Disk 0 MBR scan
21:34:28.649 Disk 0 Windows VISTA default MBR code
21:34:28.665 Disk 0 Partition 1 00 27 Hidden NTFS WinRE NTFS 1500 MB offset 2048
21:34:28.696 Disk 0 Partition 2 80 (A) 07 HPFS/NTFS NTFS 293256 MB offset 3074048
21:34:28.727 Disk 0 Partition 3 00 17 Hidd HPFS/NTFS NTFS 10488 MB offset 603662336
21:34:28.774 Disk 0 scanning C:\Windows\system32\drivers
21:34:38.087 Service scanning
21:34:57.010 Modules scanning
21:34:57.010 Disk 0 trace - called modules:
21:34:57.041 ntoskrnl.exe CLASSPNP.SYS disk.sys thpdrv.sys iaStor.sys hal.dll
21:34:57.057 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8006ba6790]
21:34:57.057 3 CLASSPNP.SYS[fffffa6000fcab3a] -> nt!IofCallDriver -> \Device\THPDRV1[0xfffffa80058dc480]
21:34:57.057 5 thpdrv.sys[fffffa60013d9c8d] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0xfffffa8004baa050]
21:34:59.647 AVAST engine scan C:\Windows
21:35:02.299 AVAST engine scan C:\Windows\system32
21:38:32.415 AVAST engine scan C:\Windows\system32\drivers
21:38:44.458 AVAST engine scan C:\Users\Owner
21:38:45.238 File: C:\Users\Owner\AppData\Local\f0590083\U\800000cb.@ **INFECTED** Win32:Malware-gen
21:38:45.301 File: C:\Users\Owner\AppData\Local\f0590083\U\800000cf.@ **INFECTED** Win32:Malware-gen
21:39:31.362 Disk 0 MBR has been saved successfully to "C:\Users\Owner\Documents\Virus\MBR.dat"
21:39:31.377 The log file has been saved successfully to "C:\Users\Owner\Documents\Virus\aswMBR.txt"


Sorry for the late reply, I work long and nonroutine hours, so my posting may be erratic. And once again thank you for your attention.

#4 Broni

Broni

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Posted 11 June 2012 - 09:44 PM

You're infected with ZeroAccess rootkit.
That will require elevated help.

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient.

If HelpBot replies to your topic, PLEASE follow Step One so it will report your topic to the team members.

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#5 gnpleco

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Posted 25 June 2012 - 04:01 PM

Hi Broni, I was assisted by Gringo in the other thread and he was able to solve the problems.

I do want to point out that my Kaspersky inability to update problem was solved by installing the latest version of it.

That, incidentally also solved the Windows Sidebar inability to load on startup problem.

Thank you for your help, I have sent a donation to Gringo.

#6 Broni

Broni

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Posted 25 June 2012 - 06:28 PM

Cool beans :)

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