Can't open/save any attachments in hotmail or gmail
Posted 06 June 2012 - 08:54 AM
I suddenly found that my laptop would no longer let me open or save any attachments in either gmail or hotmail.
I get a message that says 'What do you want to do with 'GetAttachment...' followed by a huge string of numbers / symbols that bear no resemblance to the document name. (Usually, the documents i'm trying to save or download are .doc or .docx documents.)
When I click save, save as, or open, nothing happens. Usually there is no failure message, no timer - just nothing at all.
I have tried updating my edition of Microsoft Office. This made no difference. I have also run a virus scan, which revealed nothing. I have cleared my temporary internet history and cookies. And I haven't, to my knowledge, changed any settings on the computer that would prevent attachments from being downloaded.
If anyone has any ideas I would be very grateful!
My laptop is 3 years old and can be a little temperamental but this is its only serious regular malfunction. I'm looking at replacing it if I can't solve this as it makes it unusable for what I need it for!
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Posted 06 June 2012 - 09:22 AM
Posted 06 June 2012 - 09:26 AM
“Every atom in your body came from a star that exploded and the atoms in your left hand probably came from a different star than your right hand. It really is the most poetic thing I know about physics...you are all stardust.”
― Lawrence M. Krauss
Posted 31 October 2012 - 10:28 AM
(all useful replies should start like this, 'helpful' techies please take note)
In Internet Explorer browser toolbar, click Tools, Internet options, Advanced. Cursor well down to the security section and uncheck the box at 'Do not save encrypted files to disk'.