USB Device not recognized in Windows 7
Posted 24 May 2012 - 05:25 PM
I am trying to connect a Blue Snowball USB Microphone to record stuff with but when I plug it into the USB port it doesn't work. Windows recognizes the device and starts trying to install the drivers but then it fails and gives no explanation. In Device Manager it shows up as "Blue Snowball" but has a yellow exclamation point next to it. When I click on it and try to install drivers it says that there are no drivers available. The light is on the device so it's getting power. I checked their troubleshooting guide and turned the USB cord in the other direction. I've restarted my computer a few times, all to no avail. I am using USB 2.0 ports and my OS is Windows 7 - Professional 32-bit.
I consider the sound card but I can play music and use skype (if I connect a 3.5mm POS microphone to the back) just fine.
Posted 24 May 2012 - 05:50 PM
Edited by JColt, 24 May 2012 - 05:51 PM.
Posted 24 May 2012 - 06:29 PM
Tried on another computer, works fine. I should also indicate that the USB port itself works fine. All other devices are working (mouse, speakers, wireless card, etc.) it is only the microphone that's having trouble on this PC.
Edited by Jasor31385, 24 May 2012 - 06:35 PM.
Posted 24 May 2012 - 06:59 PM
Posted 24 May 2012 - 07:49 PM
I had a similar problem on another PC that never got resolved with a different USB microphone. I assumed it was because the other microphone was suited for Vista and not Windows 7. This Snowball mic claims to be compatible with Windows 7...
Posted 24 May 2012 - 09:21 PM
You have 7 Pro, maybe it will install/work correctly in XP Mode?
Posted 25 May 2012 - 04:52 AM
Posted 25 May 2012 - 05:30 AM
What is the make/model of your PC?
I saw this on the Snowball FAQ's: http://www.bluemic.com/snowball/#/faq/
Is the Snowball compatible with Windows 7 and Vista?
Snowballs manufactured after July, 2007 (with serial numbers higher than 76-065000) are 7 and Vista compatible. Snowballs with numbers lower than this are not Windows 7 or Vista compatible.
Posted 25 May 2012 - 06:09 AM
Posted 25 May 2012 - 04:49 PM
I'm at a loss here. It couldn't be the sound card, right? Does that have anything to do with recording?
Posted 26 May 2012 - 06:40 PM
Blue Phone Support
9am - 5pm PST
Monday through Friday
Posted 29 May 2012 - 07:51 AM
I emailed the customer service at Blue but they've yet to get back to me.
Thanks for your help. I appreciate that you tried.
Posted 29 May 2012 - 11:55 AM
I still think a temporary solution would be to run XP mode...a few people mentioned on that thread I linked to that it worked, but it's still unclear whether your processor supports Virtual Tech or not--your answer-- >>>...I checked the havdetectiontool.exe given on the microsoft website and it says that it's not enabled....<<< seemed to indicate that it might but isn't enabled in the BIOS...or not >>> I checked the BIOS but didn't see any option to turn it on<<<
If it's an Intel processor you could run the Intel® Processor Identification Utility or check the Intel® Virtualization Technology List If you own a valid XP license/ install Media you could run it in VMWare or VirtualBox, but that would still hinge upon your machine supporting VT.
Hope this helps, good luck & let us know of any progress/resolution.
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