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Random shut down of Computer while gaming


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#1 Iron Monger

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Posted 16 May 2012 - 02:50 PM

Like the title says, my computer randomly shuts off while running games. First noticed while experimenting with Aion, a few days later it also occurs with Star Wars: The Old Republic, something it hadn't done before.

The program files don't include any duplicate files (which I thought may be a problem. Aion did have a duplicate initially, and the deletion of this file appeared to fix the problem, though it returned the next day.)

Further research has indicated that the CPU maybe overheating, or the the PSU is failing. I'm not "techy" enough to know if it is the PSU, so I thought I'd ask for help.

Additionally, when the computer shuts down, there is no warning, just a black screen and then the keyboard lights and fans stop running roughly 5s afterwards.

Attached is the Speccy file of my computer's current state.

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#2 cryptodan

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Posted 16 May 2012 - 03:05 PM

Please perform the following, so that we can get the exact specs of your computer. This will better assist us in helping you more.

Publish a Snapshot using Speccy

The below is for those who cannot get online

Please take caution when attaching a text file to your post if you cannot copy/paste the link to your post, you will need to edit it to make sure that your Windows Key is not present.

#3 Iron Monger

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Posted 16 May 2012 - 08:37 PM

Thanks, sorry for being a total noob. (Hope this is what you meant.)

http://speccy.piriform.com/results/IFnGaaHHCLXeMUwliAAlXtV

#4 cryptodan

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Posted 16 May 2012 - 10:36 PM

Your computer is way to hot, you need to keep it cooler.

#5 Iron Monger

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Posted 16 May 2012 - 11:20 PM

So how would I keep it cooler? It stays on a flat surface most of the time, the fans are constantly running while gaming (and they point out the back of the unit, not the bottom.)

Ran a few other programs on it today, updated drivers and the like, and the "shutdown" has yet to reoccur since then, but that may be unrelated.

#6 cryptodan

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Posted 17 May 2012 - 09:05 AM

Can you take a picture of where your computer is located and post it?

#7 Iron Monger

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Posted 18 May 2012 - 05:21 PM

It's a laptop on a TV tray. Not a whole lot to it, to be honest.

The heat readings are likely high due to the 2 hour play time I had undergone previous to the Speccy, since I wanted to make it as accurate as possible. That said, I updated a few drivers in my system, including graphics, sound, etc. and haven't had the problem since, so I'm thinking that the issue may be resolved. Still, thank you for your swift response and help. I do appreciate it.

#8 cryptodan

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Posted 18 May 2012 - 05:56 PM

You welcome, and I would recommend keeping it cleaned.




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