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computer crashing while running Malwarebytes


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#1 VictoriaBC

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Posted 14 May 2012 - 05:02 AM

hi all,

I'm an average computer user. My computer got hit by the S.M.A.R.T virus and I have followed the steps on bleepingcomputer.com to try and get rid of it. FOr example, I loaded iExplore and ran RKill. also, I ran tdsskiller. Then when I run Malwarebyres-Anti-Malware, the computer begins to scan and then at some point in the scan it just crashes and the computer looses power and shuts off abruptly. So I have never gotten to the end of the scan. When I try to reboot, it takes several attempts before I can get back into Saftey mode (usually a blue screen will come up and the computer dumps some memory, followed by several failed attempts, before loading Safe Mode).

I not sure what the problem is or what to do, but desperately want to get the computer running again. Any thoughts or suggestions? Any help is greatly appreciated.

thanks.

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#2 nasdaq

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Posted 15 May 2012 - 01:11 PM

Hello, Welcome to BleepingComputer.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.
===

We Need to Diagnose Your BlueScreen (BSOD)

1. When you boot your machine, press F8 to list the startup options, exactly as you would if you were trying to enter

Safe Mode

2. Select "Disable Automatic Restart on System Failure", as shown here:

Posted Image

When your system BSODs, write down the STOP error code, as well as any written out error message back here. The STOP error will always appear, but the message may not. You are looking for this:

Posted Image

A file name might be listed too. Please report this in your next post

#3 nasdaq

nasdaq

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Posted 21 May 2012 - 09:00 AM

Due to the lack of feedback, this topic is now closed.

In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.




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