Hi im on windows 7 and my hotmail has stopped working,when i go to open a email clicking on the email does not open the email im on firefox as well
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Cant Open Emails.
Started by
moota1514
, May 05 2012 07:47 AM
7 replies to this topic
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#2
moota1514
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#3
Guest_Xircal_*
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Posted 05 May 2012 - 11:10 AM
Do the following.
- If you're using the layout with the orange oblong Firefox button, hit the ALT key to toggle the text links on, then go to Tools | Options | Advanced | Network (tab).
- In the middle menu called "Cached Web Content", click the "Clear Now" button.
- Click OK and then hit ALT again to toggle the text links off again.
- Go to Hotmail again and try and open a mail. If it doesn't work, do the following.
- Hit CTRL+SHIFT+DEL to open the Clear History menu.
- In the dropdown menu at the top, change it to "Everything".
- Click the arrow underneath that and then checkmark "Browsing and Download History", "Cache" and "Site Preferences". Remove the checkmark from all the others.
- Click the "Clear Now" button. It may take a few minutes to delete everything, so be patient if nothing appears to be happening.
- When it finishes, close Firefox and then restart it again.
- Finally, go to Hotmail and try and open a mail again.
#4
moota1514
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Posted 06 May 2012 - 08:28 AM
Hi thnx for helping its still working in IE but not working in FF ......
#5
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Posted 06 May 2012 - 08:55 AM
Try deleting the Hotmail cookies. Those are called respectively, "live.com", "login.live.com" and "mail.live.com". The menu is located via Tools | Options | Privacy.Hi thnx for helping its still working in IE but not working in FF ......
If it still doesn't work after doing that, do the following.
- Hit the ALT key to tun the text links on (only necessary if you use the layout with the oblong orange Firefox button top left).
- Click "Help" | "Restart with Add-ons disabled" and click the "Restart" button.
- In the next menu which appears, click the button at the bottom called "Continue in Safe Mode" without checkmarking any of the boxes.
- When Firefox restarts, all your add-ons will be disabled. Go to Hotmail and see if you can open emails. If it works, then one of your add-ons is the culprit.
#6
moota1514
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Posted 07 May 2012 - 10:07 AM
Try deleting the Hotmail cookies. Those are called respectively, "live.com", "login.live.com" and "mail.live.com". The menu is located via Tools | Options | Privacy.
Hi thnx for helping its still working in IE but not working in FF ......
If it still doesn't work after doing that, do the following.If disabling add-ons works, see this article on how to proceed further: Firefox Safe Mode
- Hit the ALT key to tun the text links on (only necessary if you use the layout with the oblong orange Firefox button top left).
- Click "Help" | "Restart with Add-ons disabled" and click the "Restart" button.
- In the next menu which appears, click the button at the bottom called "Continue in Safe Mode" without checkmarking any of the boxes.
- When Firefox restarts, all your add-ons will be disabled. Go to Hotmail and see if you can open emails. If it works, then one of your add-ons is the culprit.
Hi thanks for kind help it was "Foxit reader Add-on" things are working now........
#7
moota1514
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Posted 07 May 2012 - 10:18 AM
Looks like a few have had the same problem ..........http://forums.foxitsoftware.com/showthread.php?16031-The-Latest-Foxit-Reader-conflict-with-Hotmail
#8
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Posted 07 May 2012 - 10:23 AM
Thank you for sharing the solution to your issue, so that others may be helped by your reply. 
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