Malware Infected - No TCP/IP Services

Alright, so one of my clients had a malware program on it. The program got removed successfully but now there is no network connection. Been browsing the web and trying several options to get it back but still no luck. When I try to repair the network connection, I get an error message saying that repair can't be completed because of the following: Failed to query TCP/IP. Any assistance ASAP would be very helpful. This problem is affecting their daily sales. DDS scan and FSS Scan results are attached.
DDS Scan Results
 dds.txt   14.97K   7 downloads

FSS Scan Results
 FSS.txt   2.15K   12 downloads

Hello, Dragonsen.
My name is etavares and I will be helping you with this log.

Here are some guidelines to ensure we are able to get your machine back under your control.

• Please do not run any unsupervised scans, fixes, etc. We can work against each other and end up in a worse place.
• Please subscribe to this topic if you have not already done so. Please check back just in case, as the email system can fail at times.
• Just because your machine is running better does not mean it is completely cleaned. Please wait for the 'all clear' from me to say when we are done.
• Please reply within 3 days to be fair to other people asking for help.
• When in doubt, please stop and ask first. There's no harm in asking questions!

Step 1

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

• Make sure you are connected to the Internet.
• Double-click on mbam-setup.exe to install the application.
• When the installation begins, follow the prompts and do not make any changes to default settings.
• When installation has finished, make sure you leave both of these checked:
  • Update Malwarebytes' Anti-Malware
  • Launch Malwarebytes' Anti-Malware
• Then click Finish.

MBAM will automatically start and you will be asked to update the program before performing a scan.

• If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
• If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.

On the Scanner tab:

• Make sure the "Perform Quick Scan" option is selected.
• Then click on the Scan button.
• If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
• The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
• When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
• Click OK to close the message box and continue with the removal process.

Back at the main Scanner screen:

• Click on the Show Results button to see a list of any malware that was found.
• Make sure that everything is checked, and click Remove Selected.
• When removal is completed, a log report will open in Notepad.
• The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
• Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
• Exit MBAM when done.

Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.



Step 2

Install ERUNT
This tool will create a complete backup of your registry. After every reboot, a new backup is created to ensure we have a safety net after each step. Do not delete these backups until we are finished.

• Please download erunt-setup.exe to your desktop.
• Double click erunt-setup.exe. Follow the prompts and allow ERUNT to be installed with the settings at default. If you do not want a Desktop icon, feel free to uncheck that. When asked if you want to create an ERUNT entry in the startup folder, answer Yes. You can delete the installation file after use.
• Erunt will open when the installation is finished. Check all items to be backed up in the default location and click OK.

You can find a complete guide to using the program here:
http://www.larshederer.homepage.t-online.de/erunt/erunt.txt

When we are finished with fixing your computer (I will make it clear when we are), you can uninstall ERUNT through Add/Remove Programs. The backups will be stored at C:\WINDOWS\erdnt, and will not be deleted when ERUNT is uninstalled.



Step 3


Please download the attached ipsec.reg file and save it to your desktop. Double-click to run it. It will ask you to merge with the registry. Let it do so. It should tell you it merged successfully. Reboot and let me know if you have internet access.

If you do not have internet access after the reboot, please re-run Farbar Service Scanner and post the resulting log to your reply.

Caution: This file is custom made for this particular case. Running this file on any other computer may result in unintended results.

etavares

Thank you. I have internet access now.

Hello, Dragonsen.


Step 1

Great! Please post hte MBAM log as well.



Step 2

Next, we need to update Java.
Your Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Java components and update:

• Download the latest version of Java Runtime Environment (JRE) Version 30 32-bit version. Note that if you have 64-bit windows, the default is to use a 32-bit browser. If you modified your IE to use the 64-bit version, make sure to also download the 64-bit version.
• Save it to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Settings > Control Panel, double-click on Add/Remove Programs and remove all older versions of Java.
• Check (highlight) any item with Java Runtime Environment (JRE or J2SE) or Java™ in the name.
• Click the Remove or Change/Remove button.
• Repeat as many times as necessary to remove each Java version(s) shown below:
  Java 6 Update 7
  Java 6 Update 26
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-6u29-windows-i586-s.exe to install the newest version. If you downloaded the 64-bit version, make sure to install that as well.

Step 3

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
• Click the button.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the icon on your desktop.
• Check
• Click the button.
• Accept any security warnings from your browser.
• Check
• Push the Start button.
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
• When the scan completes, push
• Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
• Push the button.
• Push

Step 4

Please run DDS again and post the resulting log.

etavares

Here is the latest MBAM Log

Here is the ESET Scan Report

While doing the DDS scan, got the BSOD (Blue Screen of Death). Windows did a memory dump. Rebooted and reran the scan. Here are the details.

DDS results

Looks better. IF everything is looking OK on your part, we can clean up our mess.

Other than the BSOD during that first scan, the pc is working just fine.

Hello, Dragonsen.

That can happen with some scans. DDS usually is fine. Let's clean up...but I"ll leave the thread open for five days in case you run into any issues. Just reply back here if you do.


Ok, good news. Your log appears clean. Let's clean up our mess. If your computer is running well; please do the steps listed below. At the end, I've also listed a few completely optional things you can do to further secure your computer. Safe surfing!



Step 1

Next, we need to remove the other tools we have used.

• Please download OTC by OldTimer and save it to you desktop
• If that link doesn't work, try this one.
• Doubleclick the icon to start the program.
• Then, click the big button.
• You will get a prompt saying Begin Cleanup Process. Click Yes.
• Restart your computer when prompted.

Step 2

We need to purge your system restore so malware is not accidently restored. First, let's create a new restore point.

• Go to Start --> All Programs --> Accessories --> System Tools --> System Restore.
• Select Create a Restore Point and click Next.
• Give the restore point a name and press create.
• You'll see it work, then say that it was created sucessfully. Click Close.

Now, we need to remove the old, infected points using DiskCleanup.

• Click on Start --> Run.
• Type in cleanmgr into the run box and hit OK.
• Select C: and press OK
• Select the More Options tab.
• Click on Clean up in the System Restore section..
• Click OK.
• You'll get a couple of prompts asking if you're sure you want do to this, select Yes and OK for them.
• Disk cleanup will remove the old restore points that included the malware.

If you ran Defogger and disabled your emulator, please don't forget to run it again and reenable it. See the instructions here to do so.


Optional Items

Please take the time to read below to secure your machine and take the necessary steps to keep it that way.


System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance. If you are running Windows Vista or Windows 7, please right-click on the icon, and select "Run As Administrator"; otherwise it won't work.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware

Protect yourself from malicious sites

The HOSTS file can protect you from connecting to bad sites. See The Hosts File and what it can do for you for more background.




Keep Windows Up to Date
It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.



Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.






Update all these programs regularly
Make sure you update all your programs regularly. Without regular updates you WILL NOT be protected when new malicious programs are released. You can use Secunia PSI to keep track of necessary updates. It can run in the background and constantly monitor your software; although I just run it once a week manually. It will alert you when an update is available for a variety of software. It is very useful.

Follow this list and your potential for being infected again will reduce dramatically.

Good luck!

etavares

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.