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Do I have a virus?


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39 replies to this topic

#1 JustLearningSue

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Posted 28 April 2012 - 08:32 AM

I am running Windows XP, my computer is AMD Athlon. I recently moved my computer a very small distance onto a new desk. Don't know that this has anything to do with it, but it's when I first noticed the problem. When I started the computer the screen resolution was all whanky. I have a Acer G235 screen. It asked me if I wanted to do something to the screen and I just clicked yes.(oops)
My problems began with the computer freezing , the desk top icons disappearing. I changed the screen resolution to no avail.
This morning I got a screen pop up saying the Adobe was trying to do something it shouldn't and what did I want to do.
I took a screen shot of it, and when I tried to save it, it just kept asking me if I wanted to save it. I thought maybe I did something wrong in the titling of it so I left it just document. When I went to open it the file is blank, so I don't have it. I did CC Cleaner and I just don't know what else to do. Any help would be GREATLY appreciated! Thanks Sue

Edited by hamluis, 28 April 2012 - 09:41 AM.
Moved from XP to Am I Infected - Hamluis.


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#2 dev00790

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Posted 28 April 2012 - 01:22 PM

Hello,

I will be helping you with your problems

Some points for you to keep in mind while I am helping you to make things go easier and faster for both of us

  • Please do not run any tools unless instructed to do so.
    • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.
  • Please do not attach logs or use code boxes, just copy and paste the text.
    • Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.
  • Please read every post completely before doing anything.
    • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Please provide feedback about your experience as we go.
    • A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the same", this requires the extra step of looking back at your previous post.

NOTE: At the top of your post, click on the Watch Topic Button, select Immediate Notification, and click on Proceed. This will send you an e-mail as soon as I reply to your topic, allowing us to resolve the issue faster.

NOTE: Backup any files that cannot be replaced. Removing malware can be unpredictable and this step can save a lot of hartaches if things don't go as planed. You can put them on a CD/DVD, external drive or a pen drive, anywhere except on the computer.

NOTE: It is good practice to copy and paste the instructions into notepad and print them in case it is necessary for you to go offline during the cleanup process. To open notepad, navigate to Start Menu > All Programs > Accessories > Notepad. Please remember to copy the entire post so you do not miss any instructions.

----------------------------------------------

Please do the following:

Step 1

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document in your next reply.


Step 2

Please download Farbar Service Scanner to your Desktop and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.


Step 3

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.


Step 4

Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes'
    Anti-Malware
    and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Post the log back here.

Note: Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#3 JustLearningSue

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Posted 28 April 2012 - 08:48 PM

Results of screen317's Security Check version 0.99.32
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus
```````````````````````````````
Anti-malware/Other Utilities Check:

CCleaner
Java™ 6 Update 31
Adobe Flash Player 11.1.102.55
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVAST Software Avast AvastSvc.exe
AVAST Software Avast avastUI.exe
``````````End of Log````````````



Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
aswTdi(8) Gpc(3) IPSec(5) NetBT(6) PSched(7) Tcpip(4)
0x080000000500000001000000020000000300000004000000080000000600000007000000
IpSec Tag value is correct.

**** End of log ****





Google Update Helper (Version: 1.3.21.111)
GPBaseService2 (Version: 140.0.211.000)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet F4400 Printer Driver Software 14.0 Rel. 5 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
magicJack (Version: 2.0.6073.4252)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 140.0.212.000)
Media Player Codec Pack 4.1.3 (Version: 4.1.3)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.4518.1014)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA Drivers
Realtek AC'97 Audio (Version: 5.28)
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.60)
Revo Uninstaller 1.93 (Version: 1.93)
SATARaid
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.213.000)
Status (Version: 140.0.212.000)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 140.0.212.017)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 39%
Total physical RAM: 1023.48 MB
Available physical RAM: 623.67 MB
Total Pagefile: 1694.05 MB
Available Pagefile: 1383.95 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.79 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.55 GB) (Free:34.5 GB) NTFS

========================= Users: ========================================

User accounts for \\SUE-1EAC02B279B

Administrator ASPNET Guest
HelpAssistant Sue SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****
Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.04.24.01

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Sue :: SUE-1EAC02B279B [administrator]

4/28/2012 6:32:35 PM
mbam-log-2012-04-28 (18-32-35).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 180107
Time elapsed: 10 minute(s), 25 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Here are my logs. I ran them all in the right order and got to step 3(after copying and pasting all my results into this forum)and I closed this site as I thought all windows had to be closed. So, obviously my results were no longer here for steps 1 and 2 as I hadn't posted them yet. So, hopefully it's ok, I ran them again. The results of everything is above. Thanks so much for being willing to help me. I am standing by for further instructions.

#4 dev00790

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Posted 29 April 2012 - 04:12 AM

Hi JustLearningSue,

The minitoolbox log you posted is incomplete.
Please post the full log in your next reply

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#5 JustLearningSue

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Posted 29 April 2012 - 02:55 PM

Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Media Control Devices
Description: Media Control Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Video Capture Devices
Description: Legacy Video Capture Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Video Codecs
Description: Video Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: WAN Miniport (IP) - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Direct Parallel
Description: Direct Parallel
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Raspti

Name: Terminal Server Keyboard Driver
Description: Terminal Server Keyboard Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Terminal Server Mouse Driver
Description: Terminal Server Mouse Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Microsoft WINMM WDM Audio Compatibility Driver
Description: Microsoft WINMM WDM Audio Compatibility Driver
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: wdmaud

Name: Microsoft Kernel System Audio Device
Description: Microsoft Kernel System Audio Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: sysaudio

Name: Microsoft Kernel Audio Splitter
Description: Microsoft Kernel Audio Splitter
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: splitter

Name: Microsoft Kernel Acoustic Echo Canceller
Description: Microsoft Kernel Acoustic Echo Canceller
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: aec

Name: Microsoft Kernel GS Wavetable Synthesizer
Description: Microsoft Kernel GS Wavetable Synthesizer
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: swmidi

Name: Microsoft Kernel DLS Synthesizer
Description: Microsoft Kernel DLS Synthesizer
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: DMusic

Name: Microsoft Kernel Wave Audio Mixer
Description: Microsoft Kernel Wave Audio Mixer
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: kmixer

Name: Microsoft Kernel DRM Audio Descrambler
Description: Microsoft Kernel DRM Audio Descrambler
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: drmkaud

Name: Microcode Update Device
Description: Microcode Update Device
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: update

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: mssmbios


========================= Memory info: ===================================

Percentage of memory in use: 37%
Total physical RAM: 1023.48 MB
Available physical RAM: 643.04 MB
Total Pagefile: 1694.05 MB
Available Pagefile: 1411.04 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.79 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.55 GB) (Free:34.42 GB) NTFS

========================= Users: ========================================

User accounts for \\SUE-1EAC02B279B

Administrator ASPNET Guest
HelpAssistant Sue SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#6 dev00790

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Posted 29 April 2012 - 03:57 PM

Hi JustLearningSue,

Sorry, the Minitoolbox log is still incomplete.

The log starts with " MiniToolBox by Farbar "
and ends with " **** End of log **** "

If you don't have the log (text file) anymore, then you will need to rerun MiniToolbox as per my earlier post.
Please post the full log in your next reply.

One way of getting all the information is the following:

With the log open with the Minitoolbox content showing,
  • Right click anywhere on the content
  • In the options that appear click select all"
  • Press Crtl and C on your keyboard
  • Then in a new reply to this post, Press Crtl and V

If you are are having problems with this please let me know

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#7 JustLearningSue

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Posted 29 April 2012 - 08:59 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Sue (administrator) on 29-04-2012 at 18:55:57
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Realtek RTL8169/8110 Family Gigabit Ethernet NIC = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : sue-1eac02b279b

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8169/8110 Family Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-0D-61-37-3D-E7

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.14

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Sunday, April 29, 2012 6:52:22 PM

Lease Expires . . . . . . . . . . : Sunday, May 06, 2012 6:52:22 PM

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 173.194.33.8, 173.194.33.5, 173.194.33.4, 173.194.33.3
173.194.33.14, 173.194.33.6, 173.194.33.9, 173.194.33.0, 173.194.33.1
173.194.33.2, 173.194.33.7



Pinging google.com [173.194.33.7] with 32 bytes of data:



Reply from 173.194.33.7: bytes=32 time=20ms TTL=56

Reply from 173.194.33.7: bytes=32 time=20ms TTL=56



Ping statistics for 173.194.33.7:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 20ms, Maximum = 20ms, Average = 20ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=131ms TTL=54

Reply from 72.30.38.140: bytes=32 time=46ms TTL=54



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 46ms, Maximum = 131ms, Average = 88ms

Server: UnKnown
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0d 61 37 3d e7 ...... Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.14 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.14 192.168.0.14 20
192.168.0.0 255.255.255.0 192.168.0.14 192.168.0.14 20
192.168.0.14 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.14 192.168.0.14 20
224.0.0.0 240.0.0.0 192.168.0.14 192.168.0.14 20
255.255.255.255 255.255.255.255 192.168.0.14 192.168.0.14 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/23/2012 07:21:07 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/23/2012 07:20:55 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/23/2012 07:12:19 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/20/2012 07:56:12 AM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/14/2012 05:44:11 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY EXTRAS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (03/31/2012 01:24:45 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/28/2012 07:44:29 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:27 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (04/29/2012 06:52:45 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/29/2012 00:32:36 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 06:51:09 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 06:16:06 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 05:56:35 AM) (Source: DCOM) (User: SYSTEM)
Description: The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Error: (04/28/2012 05:55:58 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/26/2012 10:52:31 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/23/2012 07:09:52 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/23/2012 07:23:46 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/20/2012 06:26:08 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.13 for the Network Card with network address 000D61373DE7 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (04/23/2012 07:21:07 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI

Error: (04/23/2012 07:20:55 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI

Error: (04/23/2012 07:12:19 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL

Error: (04/20/2012 07:56:12 AM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.5512hungapp0.0.0.000000000

Error: (04/14/2012 05:44:11 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY EXTRAS.ITDB-JOURNAL

Error: (03/31/2012 01:24:45 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL

Error: (02/28/2012 07:44:29 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:27 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
address/phone (Version: 2.0.54)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 7.0.1426.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
CCleaner (Version: 3.17)
Copy (Version: 140.0.212.000)
Coupon Printer for Windows (Version: 5.0.0.1)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DJ_AIO_05_F4400_Software_Min (Version: 140.0.690.000)
F4400 (Version: 140.0.696.000)
FirstClass® Client (Version: 9.1 (build 9.104))
Foxit Reader 5.1 (Version: 5.1.4.104)
GIMP 2.6.11 (Version: 2.6.11)
Google Chrome (Version: 18.0.1025.162)
Google Update Helper (Version: 1.3.21.111)
GPBaseService2 (Version: 140.0.211.000)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet F4400 Printer Driver Software 14.0 Rel. 5 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
magicJack (Version: 2.0.6073.4252)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 140.0.212.000)
Media Player Codec Pack 4.1.3 (Version: 4.1.3)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.4518.1014)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA Drivers
Realtek AC'97 Audio (Version: 5.28)
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.60)
Revo Uninstaller 1.93 (Version: 1.93)
SATARaid
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.213.000)
Status (Version: 140.0.212.000)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 140.0.212.017)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)

========================= Devices: ================================

Name: ACPI Uniprocessor PC
Description: ACPI Uniprocessor PC
Class Guid: {4D36E966-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: ACPI

Name: AMD Athlon™
Description: AMD K7 Processor
Class Guid: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
Manufacturer: Advanced Micro Devices
Service: AmdK7

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System board
Description: System board
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: PCI bus
Description: PCI bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: NVIDIA nForce2 Ultra 400 Memory Controller
Description: NVIDIA nForce2 Ultra 400 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: PCI standard ISA bridge
Description: PCI standard ISA bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: isapnp

Name: ISAPNP Read Data Port
Description: ISAPNP Read Data Port
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: NVIDIA nForce PCI System Management
Description: NVIDIA nForce PCI System Management
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Standard Enhanced PCI to USB Host Controller
Description: Standard Enhanced PCI to USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbehci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID Keyboard Device
Description: HID Keyboard Device
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard keyboards)
Service: kbdhid

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: mouhid

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: Microsoft
Service:

Name: HID-compliant device
Description: HID-compliant device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service:

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: Microsoft
Service:

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: mouhid

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: HP Deskjet F4400
Description: HP Deskjet F4400
Class Guid: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
Manufacturer: Hewlett-Packard
Service: usbscan

Name: USB Printing Support
Description: USB Printing Support
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Microsoft
Service: usbprint

Name: HP Deskjet F4400 series
Description: HP Deskjet F4400 series
Class Guid: {4D36E979-E325-11CE-BFC1-08002BE10318}
Manufacturer: Hewlett-Packard
Service:

Name: HP Deskjet F4400 series (DOT4USB)
Description: HP Deskjet F4400 series (DOT4USB)
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Hewlett-Packard
Service: HPZius12

Name: HP Deskjet F4400 series (DOT4)
Description: HP Deskjet F4400 series (DOT4)
Class Guid: {48721B56-6795-11D2-B1A8-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service: HPZid412

Name: HP Deskjet F4400 series (DOT4PRT)
Description: HP Deskjet F4400 series (DOT4PRT)
Class Guid: {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service: HPZipr12

Name: Deskjet F4400 (DOT4PRINT)
Description: Deskjet F4400 (DOT4PRINT)
Class Guid: {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service:

Name: Realtek AC'97 Audio
Description: Realtek AC'97 Audio
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek
Service: ALCXWDM

Name: PCI standard PCI-to-PCI bridge
Description: PCI standard PCI-to-PCI bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: Realtek RTL8169/8110 Family Gigabit Ethernet NIC
Description: Realtek RTL8169/8110 Family Gigabit Ethernet NIC
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek Semiconductor Corp.
Service: RTL8023xp

Name: ITE IT8212 ATA RAID Controller
Description: ITE IT8212 ATA RAID Controller
Class Guid: {4D36E97B-E325-11CE-BFC1-08002BE10318}
Manufacturer: ITE Tech. Inc.
Service: iteraid

Name: Silicon Image SiI 3112 SATARaid Controller
Description: Silicon Image SiI 3112 SATARaid Controller
Class Guid: {4D36E97B-E325-11CE-BFC1-08002BE10318}
Manufacturer: Silicon Image
Service: SI3112r

Name: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Description: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Class Guid: {6BDD1FC1-810F-11D0-BEC7-08002BE2092F}
Manufacturer: Texas Instruments
Service: ohci1394

Name: 1394 Net Adapter
Description: 1394 Net Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NIC1394

Name: NVIDIA NForce MCP2 IDE Controller
Description: NVIDIA NForce MCP2 IDE Controller
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: pciide

Name: Primary IDE Channel
Description: Primary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: SAMSUNG SP0802N
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Secondary IDE Channel
Description: Secondary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: TSSTcorp CD/DVDW TS-H652L
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: NVIDIA nForce2 AGP Host to PCI Bridge
Description: NVIDIA nForce2 AGP Host to PCI Bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: pci

Name: NVIDIA GeForce4 Ti 4200 with AGP8X
Description: NVIDIA GeForce4 Ti 4200 with AGP8X
Class Guid: {4D36E968-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: nv

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Default Monitor
Description: Default Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Default Monitor
Description: Default Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System timer
Description: System timer
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System speaker
Description: System speaker
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Standard floppy disk controller
Description: Standard floppy disk controller
Class Guid: {4D36E969-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk controllers)
Service: fdc

Name: Floppy disk drive
Description: Floppy disk drive
Class Guid: {4D36E980-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk drives)
Service: flpydisk

Name: Communications Port (COM1)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: Communications Port (COM2)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: ECP Printer Port (LPT1)
Description: ECP Printer Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Parport

Name: Printer Port Logical Interface
Description: Printer Port Logical Interface
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Volume Manager
Description: Volume Manager
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: ftdisk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: avast! Asynchronous Virus Monitor
Description: avast! Asynchronous Virus Monitor
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Aavmker4

Name: AFD
Description: AFD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AFD

Name: 1394 ARP Client Protocol
Description: 1394 ARP Client Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Arp1394

Name: aswRdr
Description: aswRdr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswRdr

Name: aswSP
Description: aswSP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswSP

Name: avast! Network Shield Support
Description: avast! Network Shield Support
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswTdi

Name: Beep
Description: Beep
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Beep

Name: dmboot
Description: dmboot
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmboot

Name: dmload
Description: dmload
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmload

Name: Fips
Description: Fips
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Fips

Name: Generic Packet Classifier
Description: Generic Packet Classifier
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Gpc

Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: HTTP

Name: IP Network Address Translator
Description: IP Network Address Translator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IpNat

Name: IPSEC driver
Description: IPSEC driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IPSec

Name: ksecdd
Description: ksecdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ksecdd

Name: mnmdd
Description: mnmdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mnmdd

Name: mountmgr
Description: mountmgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mountmgr

Name: NDIS System Driver
Description: NDIS System Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDIS

Name: Remote Access NDIS TAPI Driver
Description: Remote Access NDIS TAPI Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NdisTapi

Name: NDIS Usermode I/O Protocol
Description: NDIS Usermode I/O Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ndisuio

Name: NDProxy
Description: NDProxy
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDProxy

Name: NetBios over Tcpip
Description: NetBios over Tcpip
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetBT

Name: Null
Description: Null
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Null

Name: PartMgr
Description: PartMgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: PartMgr

Name: ParVdm
Description: ParVdm
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ParVdm

Name: Remote Access Auto Connection Driver
Description: Remote Access Auto Connection Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RasAcd

Name: RDPCDD
Description: RDPCDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPCDD

Name: SATALink driver accelerator
Description: SATALink driver accelerator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SiFilter

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip

Name: VgaSave
Description: VgaSave
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VgaSave

Name: VolSnap
Description: VolSnap
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VolSnap

Name: Remote Access IP ARP Driver
Description: Remote Access IP ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wanarp

Name: Audio Codecs
Description: Audio Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Audio Drivers
Description: Legacy Audio Drivers
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Media Control Devices
Description: Media Control Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Video Capture Devices
Description: Legacy Video Capture Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Video Codecs
Description: Video Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: WAN Miniport (IP) - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Direct Parallel
Description: Direct Parallel
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Raspti

Name: Terminal Server Keyboard Driver
Description: Terminal Server Keyboard Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Terminal Server Mouse Driver
Description: Terminal Server Mouse Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Microsoft WINMM WDM Audio Compatibility Driver
Description: Microsoft WINMM WDM Audio Compatibility Driver
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: wdmaud

Name: Microsoft Kernel System Audio Device
Description: Microsoft Kernel System Audio Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: sysaudio

Name: Microsoft Kernel Wave Audio Mixer
Description: Microsoft Kernel Wave Audio Mixer
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: kmixer

Name: Microcode Update Device
Description: Microcode Update Device
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: update

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: mssmbios


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 1023.48 MB
Available physical RAM: 656.21 MB
Total Pagefile: 1694.05 MB
Available Pagefile: 1402.97 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.79 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.55 GB) (Free:34.28 GB) NTFS

========================= Users: ========================================

User accounts for \\SUE-1EAC02B279B

Administrator ASPNET Guest
HelpAssistant Sue SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

MiniToolBox by Farbar Version: 18-01-2012
Ran by Sue (administrator) on 29-04-2012 at 18:55:57
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Realtek RTL8169/8110 Family Gigabit Ethernet NIC = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : sue-1eac02b279b

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8169/8110 Family Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-0D-61-37-3D-E7

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.14

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Sunday, April 29, 2012 6:52:22 PM

Lease Expires . . . . . . . . . . : Sunday, May 06, 2012 6:52:22 PM

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 173.194.33.8, 173.194.33.5, 173.194.33.4, 173.194.33.3
173.194.33.14, 173.194.33.6, 173.194.33.9, 173.194.33.0, 173.194.33.1
173.194.33.2, 173.194.33.7



Pinging google.com [173.194.33.7] with 32 bytes of data:



Reply from 173.194.33.7: bytes=32 time=20ms TTL=56

Reply from 173.194.33.7: bytes=32 time=20ms TTL=56



Ping statistics for 173.194.33.7:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 20ms, Maximum = 20ms, Average = 20ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=131ms TTL=54

Reply from 72.30.38.140: bytes=32 time=46ms TTL=54



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 46ms, Maximum = 131ms, Average = 88ms

Server: UnKnown
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0d 61 37 3d e7 ...... Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.14 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.14 192.168.0.14 20
192.168.0.0 255.255.255.0 192.168.0.14 192.168.0.14 20
192.168.0.14 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.14 192.168.0.14 20
224.0.0.0 240.0.0.0 192.168.0.14 192.168.0.14 20
255.255.255.255 255.255.255.255 192.168.0.14 192.168.0.14 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/23/2012 07:21:07 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/23/2012 07:20:55 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/23/2012 07:12:19 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/20/2012 07:56:12 AM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/14/2012 05:44:11 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY EXTRAS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (03/31/2012 01:24:45 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/28/2012 07:44:29 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:27 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (04/29/2012 06:52:45 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/29/2012 00:32:36 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 06:51:09 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 06:16:06 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 05:56:35 AM) (Source: DCOM) (User: SYSTEM)
Description: The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Error: (04/28/2012 05:55:58 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/26/2012 10:52:31 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/23/2012 07:09:52 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/23/2012 07:23:46 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/20/2012 06:26:08 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.13 for the Network Card with network address 000D61373DE7 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (04/23/2012 07:21:07 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI

Error: (04/23/2012 07:20:55 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI

Error: (04/23/2012 07:12:19 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL

Error: (04/20/2012 07:56:12 AM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.5512hungapp0.0.0.000000000

Error: (04/14/2012 05:44:11 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY EXTRAS.ITDB-JOURNAL

Error: (03/31/2012 01:24:45 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL

Error: (02/28/2012 07:44:29 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:27 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
address/phone (Version: 2.0.54)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 7.0.1426.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
CCleaner (Version: 3.17)
Copy (Version: 140.0.212.000)
Coupon Printer for Windows (Version: 5.0.0.1)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DJ_AIO_05_F4400_Software_Min (Version: 140.0.690.000)
F4400 (Version: 140.0.696.000)
FirstClass® Client (Version: 9.1 (build 9.104))
Foxit Reader 5.1 (Version: 5.1.4.104)
GIMP 2.6.11 (Version: 2.6.11)
Google Chrome (Version: 18.0.1025.162)
Google Update Helper (Version: 1.3.21.111)
GPBaseService2 (Version: 140.0.211.000)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet F4400 Printer Driver Software 14.0 Rel. 5 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
magicJack (Version: 2.0.6073.4252)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 140.0.212.000)
Media Player Codec Pack 4.1.3 (Version: 4.1.3)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.4518.1014)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA Drivers
Realtek AC'97 Audio (Version: 5.28)
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.60)
Revo Uninstaller 1.93 (Version: 1.93)
SATARaid
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.213.000)
Status (Version: 140.0.212.000)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 140.0.212.017)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)

========================= Devices: ================================

Name: ACPI Uniprocessor PC
Description: ACPI Uniprocessor PC
Class Guid: {4D36E966-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: ACPI

Name: AMD Athlon™
Description: AMD K7 Processor
Class Guid: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
Manufacturer: Advanced Micro Devices
Service: AmdK7

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System board
Description: System board
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: PCI bus
Description: PCI bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: NVIDIA nForce2 Ultra 400 Memory Controller
Description: NVIDIA nForce2 Ultra 400 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: PCI standard ISA bridge
Description: PCI standard ISA bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: isapnp

Name: ISAPNP Read Data Port
Description: ISAPNP Read Data Port
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: NVIDIA nForce PCI System Management
Description: NVIDIA nForce PCI System Management
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Standard Enhanced PCI to USB Host Controller
Description: Standard Enhanced PCI to USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbehci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID Keyboard Device
Description: HID Keyboard Device
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard keyboards)
Service: kbdhid

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: mouhid

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: Microsoft
Service:

Name: HID-compliant device
Description: HID-compliant device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service:

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: Microsoft
Service:

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: mouhid

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: HP Deskjet F4400
Description: HP Deskjet F4400
Class Guid: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
Manufacturer: Hewlett-Packard
Service: usbscan

Name: USB Printing Support
Description: USB Printing Support
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Microsoft
Service: usbprint

Name: HP Deskjet F4400 series
Description: HP Deskjet F4400 series
Class Guid: {4D36E979-E325-11CE-BFC1-08002BE10318}
Manufacturer: Hewlett-Packard
Service:

Name: HP Deskjet F4400 series (DOT4USB)
Description: HP Deskjet F4400 series (DOT4USB)
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Hewlett-Packard
Service: HPZius12

Name: HP Deskjet F4400 series (DOT4)
Description: HP Deskjet F4400 series (DOT4)
Class Guid: {48721B56-6795-11D2-B1A8-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service: HPZid412

Name: HP Deskjet F4400 series (DOT4PRT)
Description: HP Deskjet F4400 series (DOT4PRT)
Class Guid: {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service: HPZipr12

Name: Deskjet F4400 (DOT4PRINT)
Description: Deskjet F4400 (DOT4PRINT)
Class Guid: {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service:

Name: Realtek AC'97 Audio
Description: Realtek AC'97 Audio
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek
Service: ALCXWDM

Name: PCI standard PCI-to-PCI bridge
Description: PCI standard PCI-to-PCI bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: Realtek RTL8169/8110 Family Gigabit Ethernet NIC
Description: Realtek RTL8169/8110 Family Gigabit Ethernet NIC
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek Semiconductor Corp.
Service: RTL8023xp

Name: ITE IT8212 ATA RAID Controller
Description: ITE IT8212 ATA RAID Controller
Class Guid: {4D36E97B-E325-11CE-BFC1-08002BE10318}
Manufacturer: ITE Tech. Inc.
Service: iteraid

Name: Silicon Image SiI 3112 SATARaid Controller
Description: Silicon Image SiI 3112 SATARaid Controller
Class Guid: {4D36E97B-E325-11CE-BFC1-08002BE10318}
Manufacturer: Silicon Image
Service: SI3112r

Name: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Description: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Class Guid: {6BDD1FC1-810F-11D0-BEC7-08002BE2092F}
Manufacturer: Texas Instruments
Service: ohci1394

Name: 1394 Net Adapter
Description: 1394 Net Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NIC1394

Name: NVIDIA NForce MCP2 IDE Controller
Description: NVIDIA NForce MCP2 IDE Controller
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: pciide

Name: Primary IDE Channel
Description: Primary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: SAMSUNG SP0802N
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Secondary IDE Channel
Description: Secondary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: TSSTcorp CD/DVDW TS-H652L
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: NVIDIA nForce2 AGP Host to PCI Bridge
Description: NVIDIA nForce2 AGP Host to PCI Bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: pci

Name: NVIDIA GeForce4 Ti 4200 with AGP8X
Description: NVIDIA GeForce4 Ti 4200 with AGP8X
Class Guid: {4D36E968-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: nv

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Default Monitor
Description: Default Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Default Monitor
Description: Default Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System timer
Description: System timer
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System speaker
Description: System speaker
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Standard floppy disk controller
Description: Standard floppy disk controller
Class Guid: {4D36E969-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk controllers)
Service: fdc

Name: Floppy disk drive
Description: Floppy disk drive
Class Guid: {4D36E980-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk drives)
Service: flpydisk

Name: Communications Port (COM1)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: Communications Port (COM2)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: ECP Printer Port (LPT1)
Description: ECP Printer Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Parport

Name: Printer Port Logical Interface
Description: Printer Port Logical Interface
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Volume Manager
Description: Volume Manager
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: ftdisk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: avast! Asynchronous Virus Monitor
Description: avast! Asynchronous Virus Monitor
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Aavmker4

Name: AFD
Description: AFD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AFD

Name: 1394 ARP Client Protocol
Description: 1394 ARP Client Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Arp1394

Name: aswRdr
Description: aswRdr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswRdr

Name: aswSP
Description: aswSP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswSP

Name: avast! Network Shield Support
Description: avast! Network Shield Support
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswTdi

Name: Beep
Description: Beep
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Beep

Name: dmboot
Description: dmboot
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmboot

Name: dmload
Description: dmload
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmload

Name: Fips
Description: Fips
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Fips

Name: Generic Packet Classifier
Description: Generic Packet Classifier
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Gpc

Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: HTTP

Name: IP Network Address Translator
Description: IP Network Address Translator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IpNat

Name: IPSEC driver
Description: IPSEC driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IPSec

Name: ksecdd
Description: ksecdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ksecdd

Name: mnmdd
Description: mnmdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mnmdd

Name: mountmgr
Description: mountmgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mountmgr

Name: NDIS System Driver
Description: NDIS System Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDIS

Name: Remote Access NDIS TAPI Driver
Description: Remote Access NDIS TAPI Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NdisTapi

Name: NDIS Usermode I/O Protocol
Description: NDIS Usermode I/O Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ndisuio

Name: NDProxy
Description: NDProxy
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDProxy

Name: NetBios over Tcpip
Description: NetBios over Tcpip
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetBT

Name: Null
Description: Null
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Null

Name: PartMgr
Description: PartMgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: PartMgr

Name: ParVdm
Description: ParVdm
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ParVdm

Name: Remote Access Auto Connection Driver
Description: Remote Access Auto Connection Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RasAcd

Name: RDPCDD
Description: RDPCDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPCDD

Name: SATALink driver accelerator
Description: SATALink driver accelerator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SiFilter

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip

Name: VgaSave
Description: VgaSave
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VgaSave

Name: VolSnap
Description: VolSnap
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VolSnap

Name: Remote Access IP ARP Driver
Description: Remote Access IP ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wanarp

Name: Audio Codecs
Description: Audio Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Audio Drivers
Description: Legacy Audio Drivers
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Media Control Devices
Description: Media Control Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Video Capture Devices
Description: Legacy Video Capture Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Video Codecs
Description: Video Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: WAN Miniport (IP) - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Direct Parallel
Description: Direct Parallel
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Raspti

Name: Terminal Server Keyboard Driver
Description: Terminal Server Keyboard Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Terminal Server Mouse Driver
Description: Terminal Server Mouse Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Microsoft WINMM WDM Audio Compatibility Driver
Description: Microsoft WINMM WDM Audio Compatibility Driver
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: wdmaud

Name: Microsoft Kernel System Audio Device
Description: Microsoft Kernel System Audio Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: sysaudio

Name: Microsoft Kernel Wave Audio Mixer
Description: Microsoft Kernel Wave Audio Mixer
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: kmixer

Name: Microcode Update Device
Description: Microcode Update Device
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: update

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: mssmbios


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 1023.48 MB
Available physical RAM: 656.21 MB
Total Pagefile: 1694.05 MB
Available Pagefile: 1402.97 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.79 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.55 GB) (Free:34.28 GB) NTFS

========================= Users: ========================================

User accounts for \\SUE-1EAC02B279B

Administrator ASPNET Guest
HelpAssistant Sue SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

MiniToolBox by Farbar Version: 18-01-2012
Ran by Sue (administrator) on 29-04-2012 at 18:55:57
Microsoft Windows XP Home Edition Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.
========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

1394 Net Adapter = 1394 Connection (Connected)
Realtek RTL8169/8110 Family Gigabit Ethernet NIC = Local Area Connection (Connected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : sue-1eac02b279b

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Unknown

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter Local Area Connection:



Connection-specific DNS Suffix . :

Description . . . . . . . . . . . : Realtek RTL8169/8110 Family Gigabit Ethernet NIC

Physical Address. . . . . . . . . : 00-0D-61-37-3D-E7

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.0.14

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.0.1

DHCP Server . . . . . . . . . . . : 192.168.0.1

DNS Servers . . . . . . . . . . . : 192.168.0.1

Lease Obtained. . . . . . . . . . : Sunday, April 29, 2012 6:52:22 PM

Lease Expires . . . . . . . . . . : Sunday, May 06, 2012 6:52:22 PM

Server: UnKnown
Address: 192.168.0.1

Name: google.com
Addresses: 173.194.33.8, 173.194.33.5, 173.194.33.4, 173.194.33.3
173.194.33.14, 173.194.33.6, 173.194.33.9, 173.194.33.0, 173.194.33.1
173.194.33.2, 173.194.33.7



Pinging google.com [173.194.33.7] with 32 bytes of data:



Reply from 173.194.33.7: bytes=32 time=20ms TTL=56

Reply from 173.194.33.7: bytes=32 time=20ms TTL=56



Ping statistics for 173.194.33.7:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 20ms, Maximum = 20ms, Average = 20ms

Server: UnKnown
Address: 192.168.0.1

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=131ms TTL=54

Reply from 72.30.38.140: bytes=32 time=46ms TTL=54



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 46ms, Maximum = 131ms, Average = 88ms

Server: UnKnown
Address: 192.168.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 0d 61 37 3d e7 ...... Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.14 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.0.14 192.168.0.14 20
192.168.0.0 255.255.255.0 192.168.0.14 192.168.0.14 20
192.168.0.14 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.0.255 255.255.255.255 192.168.0.14 192.168.0.14 20
224.0.0.0 240.0.0.0 192.168.0.14 192.168.0.14 20
255.255.255.255 255.255.255.255 192.168.0.14 192.168.0.14 1
Default Gateway: 192.168.0.1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/23/2012 07:21:07 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/23/2012 07:20:55 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/23/2012 07:12:19 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (04/20/2012 07:56:12 AM) (Source: Application Hang) (User: )
Description: Hanging application rundll32.exe, version 5.1.2600.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/14/2012 05:44:11 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY EXTRAS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (03/31/2012 01:24:45 PM) (Source: Windows Search Service) (User: )
Description: The entry <C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL> in the hash map cannot be updated.

Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)

Error: (02/28/2012 07:44:29 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/28/2012 07:44:27 PM) (Source: Application Hang) (User: )
Description: Hanging application Foxit Reader.exe, version 5.1.4.104, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (04/29/2012 06:52:45 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/29/2012 00:32:36 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 06:51:09 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 06:16:06 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/28/2012 05:56:35 AM) (Source: DCOM) (User: SYSTEM)
Description: The server {4EB61BAC-A3B6-4760-9581-655041EF4D69} did not register with DCOM within the required timeout.

Error: (04/28/2012 05:55:58 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/26/2012 10:52:31 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/23/2012 07:09:52 PM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/23/2012 07:23:46 AM) (Source: Service Control Manager) (User: )
Description: The ATI WDM Specialized MVD Codec (Microsoft) service failed to start due to the following error:
%%1058

Error: (04/20/2012 06:26:08 PM) (Source: Dhcp) (User: )
Description: The IP address lease 192.168.0.13 for the Network Card with network address 000D61373DE7 has been
denied by the DHCP server 192.168.0.1 (The DHCP Server sent a DHCPNACK message).


Microsoft Office Sessions:
=========================
Error: (04/23/2012 07:21:07 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI

Error: (04/23/2012 07:20:55 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\RECENT\DESKTOP.INI

Error: (04/23/2012 07:12:19 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL

Error: (04/20/2012 07:56:12 AM) (Source: Application Hang)(User: )
Description: rundll32.exe5.1.2600.5512hungapp0.0.0.000000000

Error: (04/14/2012 05:44:11 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY EXTRAS.ITDB-JOURNAL

Error: (03/31/2012 01:24:45 PM) (Source: Windows Search Service)(User: )
Description: Context: Application, SystemIndex Catalog

Details:
A device attached to the system is not functioning. (0x8007001f)
C:\DOCUMENTS AND SETTINGS\SUE\MY DOCUMENTS\MY MUSIC\ITUNES\ITUNES LIBRARY GENIUS.ITDB-JOURNAL

Error: (02/28/2012 07:44:29 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:28 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000

Error: (02/28/2012 07:44:27 PM) (Source: Application Hang)(User: )
Description: Foxit Reader.exe5.1.4.104hungapp0.0.0.000000000


=========================== Installed Programs ============================

32 Bit HP CIO Components Installer (Version: 7.1.8)
address/phone (Version: 2.0.54)
Adobe Flash Player 11 Plugin (Version: 11.1.102.55)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 7.0.1426.0)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 140.0.212.000)
CCleaner (Version: 3.17)
Copy (Version: 140.0.212.000)
Coupon Printer for Windows (Version: 5.0.0.1)
Destinations (Version: 140.0.77.000)
DeviceDiscovery (Version: 140.0.212.000)
DJ_AIO_05_F4400_Software_Min (Version: 140.0.690.000)
F4400 (Version: 140.0.696.000)
FirstClass® Client (Version: 9.1 (build 9.104))
Foxit Reader 5.1 (Version: 5.1.4.104)
GIMP 2.6.11 (Version: 2.6.11)
Google Chrome (Version: 18.0.1025.162)
Google Update Helper (Version: 1.3.21.111)
GPBaseService2 (Version: 140.0.211.000)
HP Customer Participation Program 14.0 (Version: 14.0)
HP Deskjet F4400 Printer Driver Software 14.0 Rel. 5 (Version: 14.0)
HP Imaging Device Functions 14.0 (Version: 14.0)
HP Photo Creations (Version: 1.0.0.2024)
HP Smart Web Printing 4.60 (Version: 4.60)
HP Solution Center 14.0 (Version: 14.0)
HP Update (Version: 5.003.001.001)
HPDiagnosticAlert (Version: 1.00.0000)
HPProductAssistant (Version: 140.0.212.000)
HPSSupply (Version: 140.0.211.000)
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
magicJack (Version: 2.0.6073.4252)
Malwarebytes Anti-Malware version 1.61.0.1400 (Version: 1.61.0.1400)
MarketResearch (Version: 140.0.212.000)
Media Player Codec Pack 4.1.3 (Version: 4.1.3)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Base Smart Card Cryptographic Service Provider Package
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.4518.1014)
Microsoft Software Update for Web Folders (English) 12 (Version: 12.0.4518.1014)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA Drivers
Realtek AC'97 Audio (Version: 5.28)
REALTEK Gigabit and Fast Ethernet NIC Driver (Version: 1.60)
Revo Uninstaller 1.93 (Version: 1.93)
SATARaid
Scan (Version: 140.0.80.000)
Shop for HP Supplies (Version: 14.0)
SmartWebPrinting (Version: 140.0.186.000)
SolutionCenter (Version: 140.0.213.000)
Status (Version: 140.0.212.000)
Toolbox (Version: 140.0.428.000)
TrayApp (Version: 140.0.212.000)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB2598845) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2492386) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB898461) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
WebFldrs XP (Version: 9.50.7523)
WebReg (Version: 140.0.212.017)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Media Format 11 runtime
Windows Media Player 11
Windows Search 4.0 (Version: 04.00.6001.503)

========================= Devices: ================================

Name: ACPI Uniprocessor PC
Description: ACPI Uniprocessor PC
Class Guid: {4D36E966-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard computers)
Service: \Driver\ACPI_HAL

Name: Microsoft ACPI-Compliant System
Description: Microsoft ACPI-Compliant System
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: ACPI

Name: AMD Athlon™
Description: AMD K7 Processor
Class Guid: {50127DC3-0F36-415E-A6CC-4CB3BE910B65}
Manufacturer: Advanced Micro Devices
Service: AmdK7

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Power Button
Description: ACPI Power Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System board
Description: System board
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: PCI bus
Description: PCI bus
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: PCI standard host CPU bridge
Description: PCI standard host CPU bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: NVIDIA nForce2 Ultra 400 Memory Controller
Description: NVIDIA nForce2 Ultra 400 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: NVIDIA nForce2 Memory Controller
Description: NVIDIA nForce2 Memory Controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: PCI standard ISA bridge
Description: PCI standard ISA bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: isapnp

Name: ISAPNP Read Data Port
Description: ISAPNP Read Data Port
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: NVIDIA nForce PCI System Management
Description: NVIDIA nForce PCI System Management
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service:

Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Standard OpenHCD USB Host Controller
Description: Standard OpenHCD USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbohci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Standard Enhanced PCI to USB Host Controller
Description: Standard Enhanced PCI to USB Host Controller
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbehci

Name: USB Root Hub
Description: USB Root Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbhub

Name: Generic USB Hub
Description: Generic USB Hub
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Generic USB Hub)
Service: usbhub

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID Keyboard Device
Description: HID Keyboard Device
Class Guid: {4D36E96B-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard keyboards)
Service: kbdhid

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: mouhid

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: Microsoft
Service:

Name: HID-compliant device
Description: HID-compliant device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service:

Name: HID-compliant consumer control device
Description: HID-compliant consumer control device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: Microsoft
Service:

Name: USB Human Interface Device
Description: USB Human Interface Device
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Manufacturer: (Standard system devices)
Service: HidUsb

Name: HID-compliant mouse
Description: HID-compliant mouse
Class Guid: {4D36E96F-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: mouhid

Name: USB Composite Device
Description: USB Composite Device
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: (Standard USB Host Controller)
Service: usbccgp

Name: HP Deskjet F4400
Description: HP Deskjet F4400
Class Guid: {6BDD1FC6-810F-11D0-BEC7-08002BE2092F}
Manufacturer: Hewlett-Packard
Service: usbscan

Name: USB Printing Support
Description: USB Printing Support
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Microsoft
Service: usbprint

Name: HP Deskjet F4400 series
Description: HP Deskjet F4400 series
Class Guid: {4D36E979-E325-11CE-BFC1-08002BE10318}
Manufacturer: Hewlett-Packard
Service:

Name: HP Deskjet F4400 series (DOT4USB)
Description: HP Deskjet F4400 series (DOT4USB)
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Manufacturer: Hewlett-Packard
Service: HPZius12

Name: HP Deskjet F4400 series (DOT4)
Description: HP Deskjet F4400 series (DOT4)
Class Guid: {48721B56-6795-11D2-B1A8-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service: HPZid412

Name: HP Deskjet F4400 series (DOT4PRT)
Description: HP Deskjet F4400 series (DOT4PRT)
Class Guid: {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service: HPZipr12

Name: Deskjet F4400 (DOT4PRINT)
Description: Deskjet F4400 (DOT4PRINT)
Class Guid: {49CE6AC8-6F86-11D2-B1E5-0080C72E74A2}
Manufacturer: Hewlett-Packard
Service:

Name: Realtek AC'97 Audio
Description: Realtek AC'97 Audio
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek
Service: ALCXWDM

Name: PCI standard PCI-to-PCI bridge
Description: PCI standard PCI-to-PCI bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: pci

Name: Realtek RTL8169/8110 Family Gigabit Ethernet NIC
Description: Realtek RTL8169/8110 Family Gigabit Ethernet NIC
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Realtek Semiconductor Corp.
Service: RTL8023xp

Name: ITE IT8212 ATA RAID Controller
Description: ITE IT8212 ATA RAID Controller
Class Guid: {4D36E97B-E325-11CE-BFC1-08002BE10318}
Manufacturer: ITE Tech. Inc.
Service: iteraid

Name: Silicon Image SiI 3112 SATARaid Controller
Description: Silicon Image SiI 3112 SATARaid Controller
Class Guid: {4D36E97B-E325-11CE-BFC1-08002BE10318}
Manufacturer: Silicon Image
Service: SI3112r

Name: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Description: Texas Instruments OHCI Compliant IEEE 1394 Host Controller
Class Guid: {6BDD1FC1-810F-11D0-BEC7-08002BE2092F}
Manufacturer: Texas Instruments
Service: ohci1394

Name: 1394 Net Adapter
Description: 1394 Net Adapter
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NIC1394

Name: NVIDIA NForce MCP2 IDE Controller
Description: NVIDIA NForce MCP2 IDE Controller
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: pciide

Name: Primary IDE Channel
Description: Primary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: SAMSUNG SP0802N
Description: Disk drive
Class Guid: {4D36E967-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard disk drives)
Service: disk

Name: Secondary IDE Channel
Description: Secondary IDE Channel
Class Guid: {4D36E96A-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard IDE ATA/ATAPI controllers)
Service: atapi

Name: TSSTcorp CD/DVDW TS-H652L
Description: CD-ROM Drive
Class Guid: {4D36E965-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard CD-ROM drives)
Service: cdrom

Name: NVIDIA nForce2 AGP Host to PCI Bridge
Description: NVIDIA nForce2 AGP Host to PCI Bridge
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: pci

Name: NVIDIA GeForce4 Ti 4200 with AGP8X
Description: NVIDIA GeForce4 Ti 4200 with AGP8X
Class Guid: {4D36E968-E325-11CE-BFC1-08002BE10318}
Manufacturer: NVIDIA
Service: nv

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Default Monitor
Description: Default Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Plug and Play Monitor
Description: Plug and Play Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Default Monitor
Description: Default Monitor
Class Guid: {4D36E96E-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard monitor types)
Service:

Name: Motherboard resources
Description: Motherboard resources
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Programmable interrupt controller
Description: Programmable interrupt controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Direct memory access controller
Description: Direct memory access controller
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System timer
Description: System timer
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System CMOS/real time clock
Description: System CMOS/real time clock
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: System speaker
Description: System speaker
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Numeric data processor
Description: Numeric data processor
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Standard floppy disk controller
Description: Standard floppy disk controller
Class Guid: {4D36E969-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk controllers)
Service: fdc

Name: Floppy disk drive
Description: Floppy disk drive
Class Guid: {4D36E980-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard floppy disk drives)
Service: flpydisk

Name: Communications Port (COM1)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: Communications Port (COM2)
Description: Communications Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Serial

Name: ECP Printer Port (LPT1)
Description: ECP Printer Port
Class Guid: {4D36E978-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard port types)
Service: Parport

Name: Printer Port Logical Interface
Description: Printer Port Logical Interface
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: ACPI Fixed Feature Button
Description: ACPI Fixed Feature Button
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service:

Name: Volume Manager
Description: Volume Manager
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: ftdisk

Name: Generic volume
Description: Generic volume
Class Guid: {71A27CDD-812A-11D0-BEC7-08002BE2092F}
Manufacturer: Microsoft
Service:

Name: avast! Asynchronous Virus Monitor
Description: avast! Asynchronous Virus Monitor
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Aavmker4

Name: AFD
Description: AFD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: AFD

Name: 1394 ARP Client Protocol
Description: 1394 ARP Client Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Arp1394

Name: aswRdr
Description: aswRdr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswRdr

Name: aswSP
Description: aswSP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswSP

Name: avast! Network Shield Support
Description: avast! Network Shield Support
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: aswTdi

Name: Beep
Description: Beep
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Beep

Name: dmboot
Description: dmboot
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmboot

Name: dmload
Description: dmload
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: dmload

Name: Fips
Description: Fips
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Fips

Name: Generic Packet Classifier
Description: Generic Packet Classifier
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Gpc

Name: HTTP
Description: HTTP
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: HTTP

Name: IP Network Address Translator
Description: IP Network Address Translator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IpNat

Name: IPSEC driver
Description: IPSEC driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: IPSec

Name: ksecdd
Description: ksecdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ksecdd

Name: mnmdd
Description: mnmdd
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mnmdd

Name: mountmgr
Description: mountmgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: mountmgr

Name: NDIS System Driver
Description: NDIS System Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDIS

Name: Remote Access NDIS TAPI Driver
Description: Remote Access NDIS TAPI Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NdisTapi

Name: NDIS Usermode I/O Protocol
Description: NDIS Usermode I/O Protocol
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Ndisuio

Name: NDProxy
Description: NDProxy
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NDProxy

Name: NetBios over Tcpip
Description: NetBios over Tcpip
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: NetBT

Name: Null
Description: Null
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Null

Name: PartMgr
Description: PartMgr
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: PartMgr

Name: ParVdm
Description: ParVdm
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: ParVdm

Name: Remote Access Auto Connection Driver
Description: Remote Access Auto Connection Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RasAcd

Name: RDPCDD
Description: RDPCDD
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: RDPCDD

Name: SATALink driver accelerator
Description: SATALink driver accelerator
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: SiFilter

Name: TCP/IP Protocol Driver
Description: TCP/IP Protocol Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Tcpip

Name: VgaSave
Description: VgaSave
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VgaSave

Name: VolSnap
Description: VolSnap
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: VolSnap

Name: Remote Access IP ARP Driver
Description: Remote Access IP ARP Driver
Class Guid: {8ECC055D-047F-11D1-A537-0000F8753ED1}
Manufacturer:
Service: Wanarp

Name: Audio Codecs
Description: Audio Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Audio Drivers
Description: Legacy Audio Drivers
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Media Control Devices
Description: Media Control Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Legacy Video Capture Devices
Description: Legacy Video Capture Devices
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: Video Codecs
Description: Video Codecs
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: audstub

Name: WAN Miniport (L2TP)
Description: WAN Miniport (L2TP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Rasl2tp

Name: WAN Miniport (IP)
Description: WAN Miniport (IP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: NdisWan

Name: WAN Miniport (PPPOE)
Description: WAN Miniport (PPPOE)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: RasPppoe

Name: WAN Miniport (PPTP)
Description: WAN Miniport (PPTP)
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PptpMiniport

Name: WAN Miniport (IP) - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Realtek RTL8169/8110 Family Gigabit Ethernet NIC - Packet Scheduler Miniport
Description: Packet Scheduler Miniport
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: PSched

Name: Direct Parallel
Description: Direct Parallel
Class Guid: {4D36E972-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: Raspti

Name: Terminal Server Keyboard Driver
Description: Terminal Server Keyboard Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Terminal Server Mouse Driver
Description: Terminal Server Mouse Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: TermDD

Name: Plug and Play Software Device Enumerator
Description: Plug and Play Software Device Enumerator
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: swenum

Name: Microsoft WINMM WDM Audio Compatibility Driver
Description: Microsoft WINMM WDM Audio Compatibility Driver
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: wdmaud

Name: Microsoft Kernel System Audio Device
Description: Microsoft Kernel System Audio Device
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: sysaudio

Name: Microsoft Kernel Wave Audio Mixer
Description: Microsoft Kernel Wave Audio Mixer
Class Guid: {4D36E96C-E325-11CE-BFC1-08002BE10318}
Manufacturer: Microsoft
Service: kmixer

Name: Microcode Update Device
Description: Microcode Update Device
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: update

Name: Microsoft System Management BIOS Driver
Description: Microsoft System Management BIOS Driver
Class Guid: {4D36E97D-E325-11CE-BFC1-08002BE10318}
Manufacturer: (Standard system devices)
Service: mssmbios


========================= Memory info: ===================================

Percentage of memory in use: 35%
Total physical RAM: 1023.48 MB
Available physical RAM: 656.21 MB
Total Pagefile: 1694.05 MB
Available Pagefile: 1402.97 MB
Total Virtual: 2047.88 MB
Available Virtual: 1970.79 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:74.55 GB) (Free:34.28 GB) NTFS

========================= Users: ========================================

User accounts for \\SUE-1EAC02B279B

Administrator ASPNET Guest
HelpAssistant Sue SUPPORT_388945a0

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#8 dev00790

dev00790

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Posted 01 May 2012 - 07:58 AM

Hi JustLearningSue,

Please do the following next:

Step 1

Please downloadSUPERAntiSpyware Free to your desktop

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Programs > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.

Now boot your computer into Safe Mode.

  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • Make sure that Enable Rescue Scan is not checked.
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

Boot your computer normally if you have not already done so.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
Note: Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.


Step 2

I'd like us to scan your machine with ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Note: Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

  • Hold down Control and click on this link to open ESET OnlineScan in a new window.
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on esetsmartinstaller_enu.exe to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image
      icon on your desktop.
  • Check "YES, I accept the Terms of Use."
  • Click the Start button.
  • Accept any security warnings from your browser.
  • Under scan settings, check "Scan Archives" and "Remove found threats"
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click List Threats
  • Click Export, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • On ESET: Click the Back button, then the Finish button.
Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

Step 3

How is your computer running now?

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#9 JustLearningSue

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Posted 01 May 2012 - 03:00 PM

So, I did the Anti Spyware download..Then I tried to get into safe mode. When I was unsuccessful with both F8 holding and tapping, I followed the other directions to turn off the computer while it was loading. This did bring it into safe mode next start up, but then my arrow keys wouldn't work!! Help?!Thanks for your patience with me....

#10 dev00790

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Posted 01 May 2012 - 03:18 PM

Hi JustLearningSue,

Hmm. Let's try running SAS in normal mode instead, then after that ESET scan.

Step 1

Please download and scan with SUPERAntiSpyware Free
  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
    For instructions with screenshots, please refer to the How to use SUPERAntiSpyware to scan and remove malware from your computer Guide.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are checked (leave all other options as they are set):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the Control Center screen.
  • Back on the main screen, under "Select Scan Type" check the box for Complete Scan.
  • Make sure that Enable Rescue Scan is not checked.
  • Click the Scan your computer... button.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes" and reboot normally.

To retrieve the scan log after reboot, launch SUPERAntiSpyware again.
  • Click the View Scan Logs button at the bottom.
  • This will open the Scanner Logs Window.
  • Click on the log to highlight it and then click on View Selected Log to open it.
  • Copy and paste the scan log results in your next reply.
-- Some types of malware will disable security tools. If SUPERAntiSpyware will not install, please refer to these instructions for using the SUPERAntiSpyware Installer. If SUPERAntiSpyware is already installed but will not run, then follow the instructions for using RUNSAS.EXE to launch the program.


Step 2

Please follow the instructions in Step 2 of my previous post.

Step 3

How is your computer running now?

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#11 JustLearningSue

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Posted 01 May 2012 - 05:01 PM

Core Rules Database Version : 8539
Trace Rules Database Version: 6351

Scan type : Complete Scan
Total Scan Time : 01:00:05

Operating System Information
Windows XP Home Edition 32-bit, Service Pack 3 (Build 5.01.2600)
Administrator

Memory items scanned : 506
Memory threats detected : 0
Registry items scanned : 21522
Registry threats detected : 0
File items scanned : 27075
File threats detected : 63

Adware.Tracking Cookie
.doubleclick.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atdmt.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atdmt.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.qnsr.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
o1.qnsr.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
www.qsstats.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adtech.de [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
www.qsstats.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.apmebf.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.apmebf.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tribalfusion.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.fastclick.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.kontera.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.statcounter.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.harrenmedianetwork.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ads.networldmedia.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ads.networldmedia.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ads.networldmedia.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.at.atwola.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.tacoda.at.atwola.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.ar.atwola.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.networldmedia.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.networldmedia.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.atwola.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.invitemedia.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adbrite.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.adbrite.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.at.atwola.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.serving-sys.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.advertising.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.imrworldwide.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.collective-media.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.legolas-media.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
ad.yieldmanager.com [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.revsci.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
.doubleclick.net [ C:\DOCUMENTS AND SETTINGS\SUE\LOCAL SETTINGS\APPLICATION DATA\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

#12 JustLearningSue

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Posted 01 May 2012 - 06:26 PM

C:\Documents and Settings\Sue\My Documents\Downloads\cnet2_revosetup_exe.exe a variant of Win32/InstallCore.D application cleaned by deleting - quarantined
C:\Documents and Settings\Sue\My Documents\Downloads\media.player.codec

#13 dev00790

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Posted 01 May 2012 - 07:07 PM

Hi JustLearningSue,

The ESET log seems to be incomplete

Please navigate to the following file:

C:\Program Files\ESET\ESET Online Scanner\log.txt

Please post all contents of the file in your next reply

Regards, dev00790

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#14 JustLearningSue

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Posted 01 May 2012 - 08:41 PM

So, after running the ESETScan I left my computer on(it didn't say to restart). It froze up(all my desktop buttons disappeared, as well as boarders on both sides of my screen) shortly thereafter.

#15 JustLearningSue

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Posted 01 May 2012 - 11:06 PM

Sorry, I am not sure how to naviagate to the file C:\Program Files\ESET\ESET Online Scanner\log.txt. I tried under search but couldn't find it. Can you tell me where I go? Thanks again.




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