W7 Pro cannot access domain shares

Hi all

This is my first post so please bear with me.

Basically, I have a user who for some reason cannot access the file shares on our domain controller at all, though the server is accessable via ping, I've flushed the DNS to ensure it resolves the server name, and this is fine. The machine also has internet access, but cannot access mapped drives or UNC paths using either the \\IP_Address\Share method or the \\Server_Name\Share method.

I have checked the Event Viewer on the machine and I have noticed several strange things, the machine is failing to process the various GPO's, this is the capture from one of the error logs:

The processing of Group Policy failed. Windows attempted to read the file \\domain.msft\SysVol\domain.msft\Policies\{3EBB79D1-3EF3-40D1-BF51-D44D0DBE79CE}\gpt.ini from a domain controller and was not successful. Group Policy settings may not be applied until this event is resolved. This issue may be transient and could be caused by one or more of the following: 
a) Name Resolution/Network Connectivity to the current domain controller. 
<img src='http://www.bleepingcomputer.com/forums/public/style_emoticons/<#EMO_DIR#>/cool.gif' class='bbc_emoticon' alt='B)' /> File Replication Service Latency (a file created on another domain controller has not replicated to the current domain controller). 
c) The Distributed File System (DFS) client has been disabled.

I also cannot start the Computer Browser service, as I get the following:

The Computer Browser service terminated with the following error: 
The specified service does not exist as an installed service.

- Error 7023

as well as

The TCP/IP NetBIOS Helper service depends the following service: NetBT. This service might not be installed.

- Error 7003

and

The IPsec Policy Agent service depends the following service: BFE. This service might not be installed.

- Error 7003

Can someone please help?

To BleepingComputer.


I will have to research your problem a little more before I post a solution. If another member answers first I will be keeping an eye on the thread.. Thanks for posting , Please be patient.

Open the device manager, click view and select Show Hidden Devices. Under Non-Plug and Play drivers are there any items with a yellow or red exclamation point?

I apologize for the delay as some of my open threads are taking more time then expected. I have asked another Advisor to take a look at your topic.

The machine also has internet access, but cannot access mapped drives or UNC paths using either the \\IP_Address\Share method or the \\Server_Name\Share method.

Can you post the command prompt errors that you receive when using the net use command?

You may be missing some services.These logs could help us

Download

FSS

Checkmark all the boxes

Click on "Scan".
Please copy and paste the log to your reply.

&

Download

mini toolbox

Checkmark following boxes:

List IP configuration
List Winsock Entries
List last 10 Event Viewer log

Click Go and post the result.