BSOD

p105 s9339

Thanks: I'll have a look at the Toshiba website and see what is available for a Windows 7 system in the way of drivers and updates.

Did you ever run the Windows 7 Upgrade Advisor on the laptop?

• What was the result?

I did, and it passed, but I believe it flagged some software incompatibilities that weren't critical

Downloads provided by Toshiba - Satellite P105-S9339

• BIOS dated 2009
• Drivers

I see no reason that Win7 should not work satisfactorily on your laptop.

Test the hard drive (Hitachi HDP725050GLA360). Test the hard drive with the manufacturer's diagnostic utility.
*** EDIT: My mistake ... wrong HDD info .... SEE later post ***
Download the Drive Fitness Test, CD image from Hitachi's Downloads page.
http://www.hitachigst.com/support/downloads/#DFT

If you do not already have a suitable burning program for writing .ISO images to disc ...

• Download and install ImgBurn.
  Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
• Place a new (blank) CD disc in the drive tray.
• Choose Write image file to disc.
  
  • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
  • Place a check-mark in the box beside Verify.
• Click
  
  When the CD has been burned and verified as successful, it will be bootable.

Boot from the CD:

• Run the Quick/Short test and then the Extended/Long test.

Please post the results.

============================
Test the memory (RAM). I believe that you already have the bootable memtest86+ CD, but did not run the test properly (for at least 24 hours).

Memory needs to be tested outside of Windows, so memtest86+ is run from a bootable CD.

To make a bootable CD with memtest86+:

• • Download the Pre-Compiled Bootable ISO (.zip) from near the bottom of the memtest86+ page.
    OR ... use the following direct download link: Download - Pre-Compiled Bootable ISO (.zip)
• Extract the downloaded zip file:
  
  • Right-click on the zip file and choose Extract all. (Windows XP ... other Windows versions may have different wording.)
    The contents of the zip file (the .ISO image file) will be extracted to a folder in the same location as your zip file.
• Burn the .ISO image to CD: If you do not already have a suitable burning program for writing .ISO images to disc ...
  
  • Download and install ImgBurn.
  • Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    
  • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
  • Place a check-mark in the box beside Verify.
• Click
  
• When the CD has been burned and verified as successful, it will be bootable.

Boot from the newly created CD.

• You may need to configure BIOS or the Boot Menu to boot first from the CD.
• memtest86+ will begin running automatically: You need do nothing else at this time.
• Allow memtest86+ to run un-interrupted.

See the screenshots in this informative link: Diagnose with Memtest86+

There MUST be NO errors what-so-ever:

• If you see an error, stop the test.
• Then proceed to test each stick of RAM separately to sort the good from the bad.

A minimum test for some confidence in the result, should be 7 full passes (each "pass" is a series of different types of tests), with NO errors.

• Allow memtest86+ to run for 24 hours for maximum confidence in the test result.

memtest86+ will continue running until you stop it:

• Press the <ESCAPE> key to re-boot the computer, removing the memtest86+ CD.

Reference: Overclockers forums Memtest86+ Guide/How To's
http://www.overclockers.com/forums/showthread.php?t=409152

I did, and it passed, but I believe it flagged some software incompatibilities that weren't critical

It might be a good idea to run that again, and make a note of those "incompatibilities" for future reference if you have any trouble.

Sorry ... I was looking at the wrong Speccy report and got the hard drive info wrong. *** I apologise.

Your hard drive: TOSHIBA MK2546GSX

• Use Seagate's utility (Seagate has purchased the Toshiba hard drive business).

Please download SeaTools for DOS (CD) from Seagate's SeaTools for DOS web page

or use the following direct download link to download the latest version of SeaTools for DOS:
Download SeaTools for DOS ISO Image

The downloaded file name is SeaToolsDOS223ALL.ISO
[/list]
Burn the downloaded .ISO image to a CD using the appropriate burning software.

• If you do not already have a suitable burning program for writing .ISO images to disc ...
  
  • Download and install ImgBurn.
    Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
  • Place a new (blank) CD disc in the drive tray.
  • Choose Write image file to disc.
    
  • Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
  • Place a check-mark in the box beside Verify.
• Click
  
  When the CD has been burned and verified as successful, it will be bootable.

Boot from the CD.

• (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
  
• From Basic tests on the Main Menu, run the Short test and then the Long test.
  
  (The long test will take some considerable time to complete.)
  The results will be shown as either a PASS or FAIL.
  There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
  
• If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.

[/list]Note: You may wish to view the following ...

• Learn more about SeaTools for DOS. (view a 24 page pdf document)
• See the tutorial on the usage of SeaTools for DOS.

Please let us know the results of the tests.

Ran short test-passed
Ran long test- said user aborted test so ran long again.
Ran long test- Passed
After long test, it automatically ran a short test again -passed

Attached is the photo i snapped of the results screen

Good result on the hard drive.

Let's see if you can run memtest86+ for 24 hours or so without errors. If no problem with the RAM, then you are right to go ahead with a clean installation of Windows. However, before you do that, download all the Toshiba drivers and the BIOS update.

• Update the BIOS now.
• Put the drivers on a flashdrive ready to use as soon as you have installed Windows 7 (since you probably won't have an internet connection until the drivers are installed).

When you go to install Windows 7, firstly delete all partitions, then perform a full format.

When Windows 7 completes installation, begin the installation of the drivers you got from Toshiba.

• Start with the Chipset drivers FIRST. <<< Important!
• Then install all other drivers you got from Toshiba.
• Reboot the system after each step.
• When finished installing all the drivers test the system and ensure all is working well.

Now visit Windows Updates and start downloading and installing all important (and recommended) updates, including Service Pack 1. Keep visiting Windows Updates and checking for updates until there are no more left to be installed.
Reboot the system often.

When all Windows important updates are installed and all is working as it should .... give it a good test .... then you can think about what else you want to do. It is at this time that you should download and install the antivirus application of your choice. Then you will probably want to install Java and Adobe Reader ... etc etc.

Good luck this time around!

so memtest is on pass 5 atm, no errors, can I stop here or should i just wait to the 7th pass? Also the last two days i have not been able to run in normal mode, as soon as i log in (sometime even on the log in screen) the entire computer freezes except the mouse. So i've been running it on safe mode with networking. Will i be able to update my bios?

There is a recovery partition on the hard drive. Should i still delete all partitions? If so how do i delete all the partitions? What are specifically the chipset drivers? (mobo?)

EDIT: So i uninstalled acronis backup software and ESET and now i can log in in normal mode but my question above about the bios still stands. Are you sure i dont already have the most up to date bios?

When you say reboot after each step, do you mean after installing each driver?

So I did a clean install of windows 7 ultimate 64 bit using my friends bootable flash drive. He believes my OS is corrupt (is there a way to diagnose if it is corrupt?). I deleted all the partitions including the recovery partition. After booting for the first time i installed the chipset driver first, then rebooted. Then i proceeded to install various other drivers, turned on driver verifier.
The first warning sign that something was wrong with my computer (the last time around) was google chrome crashing displaying the "aw snap" error message (if your not familiar with it i can provide a screenshot) It is happening again. I looked at device manager there is still one unknown device. While i have not any BSODs since this clean install, i am uneasy because of the irratic behavior of my web browser.
Finally the main reason for why i want to fix my computer is because I have been trying to install Starcraft II. I have a thread open on the game's support site. Basically the issue is my computer fails on every single step when trying to install the game; fails when downloading, fails when installing, and finally mandatory patching (the only step i have't been able to overcome). I have screenshots of those errors but I don't know if i can post about that problem here. Their support has been very general and not helpful.

In any case i just wanted to explain where i'm coming from. If you could help I would be very grateful.

I spoke too soon, my computer just BSOD-ed. Attached is the dump file with DV on

Edit: BSOD-ed again, attached dump (050112xxxxx) is the newest file.

Also while searching on google, "Is my OS corrupt", I ran across a suggestion of running "sfc /scannow". The scan was only able to complete 31% before displaying the error message in cmd, "Windows Resource Protection could not perform the requested operation". I then saved the CBS log file to a .txt file. Attached is the .txt file of the cbs log.

It appears "blackbox.dll" and "Shvl.dll" are corrupt.

EDIT: I ran the scan again, but this time on safe mode with network, result:

"Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection did not find any integrity violations."

Just checking to see if you're still with me.