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Hello. About 2 weeks ago, I picked up a trojan win32. I work from my personal computer so I tried to do damage control immediately. I ran Microsoft Security Essentials but it wasn't enough because the virus wiped out everything and all I was left with was a black screen. I googled from my phone how to get rid of the virus/adware. I ran my computer on safemode with networking and had gone to the kaspersky website and downloaded their scanner. I downloaded Avast as well. I believe it helped a little but I still was having problems. I googled some more and came upon your website, I ran the rkill, downloaded malwarebytes, and ran MSE again. Things did improve but was still showing trojan. I checked on my windows firewall to see if it was running and it wasn't. Everytime I would click turn on/ off windows firewall the box would appear with a red stripe on the side of the box with a button saying use recommended settings. I would click that box and I would get this message: "windows firewall can't change some of your settings. Error code 0x80070424." Which leads me to believe that that either the virus wiped it out or there are some corrupted programs on my pc. I googled that message and found another website like this with someone that was having a problem similar to mine. I uninstalled Avast because I don't need two antivirus protections. I downloaded and ran the programs the tech told the person with the problem similar to mine ran. Those programs are: hijackthis, unhide, DDS and GMER. I was able to retrieve all of my icons and my scanners weren't picking up any viruses anymore; but I still wasn't able to turn on/off my windows firewall and i'm still getting that error message. I did try to work on Saturday but shortly after I finished, I got a warning on my screen saying that I have to use MSE to clean a virus; I clicked it but its started to do something that MSE doesn't do so I x'd out immediately and ran malwarebytes and "my" MSE; both scans came back clean. I do work from my computer at home and I do handle confidential information and cannot afford to have it comprimised. My computer may or may not have been cleared from the virus but I'm not sure and my firewall is still down. I have missed a lot of work and I do not have the money to get it fixed. Please help. I would greatly appreciated it. My current operating system is windows 7 and I believe my internet explorer is IE 9 (?) I have also been having problems with Java I believe. Sometimes when there is supposed to be a video, all I get is a blank box with a small picture or x in the upper left hand corner. Again your help is VERY MUCH APPRECIATED.
Dani
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