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Microsoft Word keeps freezing


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#1 AlexandraMW

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Posted 16 April 2012 - 09:14 AM

I am an amateur author and I use Word 2003 to write my stories. I use the word count feature with them, but a problem has emerged; if I highlight a piece of text and click the word count, word crashes. It does the "Word has stopped responding" error and lets me either check for a solution and close or just close.
Here is the specific error it gives me when this happens.
Problem Event Name: APPCRASH
Application Name: WINWORD.EXE
Application Version: 11.0.8328.0
Application Timestamp: 4c717ed1
Fault Module Name: WINWORD.EXE
Fault Module Version: 11.0.8328.0
Fault Module Timestamp: 4c717ed1
Exception Code: c0000005
Exception Offset: 0000698f
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Any help would be appreciated.

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#2 James Litten

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Posted 16 April 2012 - 10:51 AM

Hi

My experience with this kind of error suddenly occurring is almost always related to third party add-ins. What often happens is there is an update to a program or add-in that causes this to happen. Sometimes the update happens behind the scenes without you realizing or it happens to a seemingly unrelated program or component.

Check if you have any add-ins in Word and try disabling them one at a time to see if the error stops happening.

Let us know if you find anything or if this does not fix it.

James

#3 AlexandraMW

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Posted 16 April 2012 - 09:07 PM

How do I disable add-ins?

#4 James Litten

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Posted 16 April 2012 - 09:38 PM

In Word 2003 I think you can unload them while in the program...
http://office.microsoft.com/en-us/word-help/load-or-unload-a-global-template-or-add-in-program-HP005186025.aspx?CTT=1

I've been using 2007 and 2010 for awhile so 2003 is a little foggy for me :)

Check the help and search for add-ins.

James

#5 AlexandraMW

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Posted 16 April 2012 - 10:46 PM

I couldn't find any add-ins.

#6 James Litten

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Posted 16 April 2012 - 11:20 PM

Hi

Try this to run Word in a kind of 'safe mode'...

Go to the section called How to Use the /a Switch
http://support.microsoft.com/default.aspx?scid=kb;EN-US;826857#top

It looks like you have Windows 7 so your file path to Word is probably
"C:\Program Files (x86)\Microsoft Office\Office11\Winword.exe" /a

Follow the instructions to run Word with the /a switch for Word 2003 and see if it still has the bad behavior when checking word count.

Let us know what happens or if you have any difficulty with the /a switch.

James

#7 AlexandraMW

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Posted 16 April 2012 - 11:39 PM

Still isn't behaving. I've even tried copy/pasting the text onto a new document- no dice.

#8 James Litten

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Posted 17 April 2012 - 09:19 AM

Running Word with the /a switch and still having the problem means that it is a problem with Word or Office. Lets dig deeper then.

A few questions :)

Does this only happen with word count or is Word giving you other errors?

How do you use word count? Is it the toolbar with the recount button or are you using the menu (give us a step by step how you get your word count)?

Do you use anything special in Word like a PDF converter or some kind of internet reference or outlining tools?

James

#9 AlexandraMW

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Posted 17 April 2012 - 09:53 PM

Only with word count. I'm using the toolbar. And nope, no special tools.

#10 James Litten

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Posted 17 April 2012 - 10:50 PM

This error is very general. It basically says that Word tried to use a piece of memory that is outside the area of memory that Windows allows Word to use :huh:

First lets try a repair now that we know Word is the problem and not some special setting or third party app. In Word go to HELP>DETECT AND REPAIR and see if that fixes it. I would reboot after the repair is done and then try a word count.

If it is still giving an error then lets look for more details on the error. It looks like you have Windows 7. If you do, click the Windows orb in the lower left corner and type
event viewer
and click the link that appears for event viewer.
In the left window of event viewer choose
Windows Logs
Applications


If you see a recent Word error listed, double click it
Press the COPY button
and paste it into your reply

James




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