What is the Operating System?
We first have ro rule out malware.
For the connection try these...
Please click Start > Run, type
inetcpl.cpl in the runbox and press enter.
Click the
Connections tab and click the
LAN settings option.
Verify if "Use a proxy..." is checked, if so,
UNcheck it and click
OK/OK to exit.
Now check if the internet is working again.
OR
Go to Start ... Run and type in
cmdA dos Window will appear.
Type in the dos window:
netsh winsock resetClick on the
enter key.
Reboot your system to complete the process.
If needed : type these one line at a time, press enter after each line. See if it works after each.
netsh interface ipv4 reset
netsh interface ipv6 reset
ipconfig /flushdns
WIN7.. Please Download this file,
Click Me Right-click on
winsockfix.bat and click on
Run as Administrator.
If connected run these,if not you can run these off a Flash Drive or CD.
Next run MBAM (MalwareBytes):Please download
Malwarebytes Anti-Malware 
and save it to your desktop.
- Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.- Make sure you are connected to the Internet and double-click on the renamed file to install the application.
- When the installation begins, follow the prompts and do not make any changes to default settings.
- Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
- If an update is found, the program will automatically update itself. Press the OK button and continue.
- If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
- Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
- Click on the Scan button.
- When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
- Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
- Make sure that everything is checked and then click Remove Selected.
- When removal is completed, a log report will open in Notepad.
- The log is automatically saved and can be viewed by clicking the Logs tab.
- Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
- Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on
Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).
>>>>
ONLINE SUPERAntispyware
Contains instructions and images to download and Run.
SUPERAntiSpyware Online Safe ScanTo retrieve the removal information after reboot, launch SUPERAntispyware again.
Click
Preferences, then click the
Statistics/Logs tab.
Under
Scanner Logs, double-click SUPERAntiSpyware Scan Log.
If there are several logs, click the
current dated log and press
View log.
A text file will open in your default text editor.
Please copy and paste the Scan Log results in your next reply.
Click
Close to exit the program.