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windows update files are no longer installed


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14 replies to this topic

#1 HotCamaro

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Posted 08 April 2012 - 07:30 AM

I was trying to download & install a new antivirus and found out it could not be installed because windows can not be updated. It states that the files required to use windows update are no longer registered or installed on my computer. I have no idea how or when this happened. My updates have always been set to automatic. My os is xp with service pack 3. Any help would be much appreciated. Thanks.

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#2 hamluis

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Posted 08 April 2012 - 12:10 PM

What particular AV gave you this message?

Please post the exact quoted message you received.

Louis

#3 InadequateInfirmity

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Posted 08 April 2012 - 07:09 PM

Please download FarbarServiceScanner and run it on the computer with the issue.
http://download.bleepingcomputer.com/farbar/FSS.exe


Make sure the following options are checked:
Internet Services
Windows Firewall
System Restore
Security Center/Action Center
Windows Update

Press "Scan".
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
What happens when you press Alt + F4 at the same time?

#4 HotCamaro

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Posted 09 April 2012 - 04:40 PM

I changed my security service to mcafee. When I tried to download & install, it stated that it is unable to read my system configurations. When I checked with mcafee, I was told that windows needed to be updated before it could be installed. That's when I found that windows updates are no longer registered or on my computer. It was suggested that I need to re-install the whole system (which I am trying to avoid).

#5 HotCamaro

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Posted 09 April 2012 - 04:45 PM

Farbar Service Scanner Version: 01-03-2012
Ran by Debbie (administrator) on 09-04-2012 at 17:44:24
Running from "C:\Documents and Settings\Debbie\My Documents\Downloads"
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Attempt to access Google IP returned error: Google IP is offline
Yahoo IP is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Gpc(3) IPSec(5) MSFWHLPR(9) NetBT(6) PSched(7) Tcpip(4)
0x0B0000000500000009000000010000000200000003000000040000000C0000000600000007000000080000000B000000
IpSec Tag value is correct.

**** End of log ****

#6 hamluis

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Posted 09 April 2012 - 05:01 PM

You are leaving out pieces of this puzzle you have presented.

What led to...what made you think that you needed to change your AV?

Is the system infected?

Louis

#7 InadequateInfirmity

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Posted 09 April 2012 - 07:40 PM

Please download MINITOOLBOX When the box opens click save file, save it to the desktop and run it.





Checkmark the following boxes:

List Last Ten Event Viewer Errors
List MiniDump Files
List Installed Programs
List Users, Partitions and Memory size
Click Go and post the result.
List Devices (Only Problems)

Hit Go Post Results in your reply to me.
What happens when you press Alt + F4 at the same time?

#8 HotCamaro

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Posted 09 April 2012 - 07:43 PM

Sorry. I recently changed internet service providers and it comes with mcafee antivirus.

#9 HotCamaro

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Posted 10 April 2012 - 08:59 AM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Debbie (administrator) on 10-04-2012 at 09:54:32
Microsoft Windows XP Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (04/02/2012 05:19:01 PM) (Source: MsiInstaller) (User: Debbie)Debbie
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.

Error: (03/23/2012 10:03:24 AM) (Source: MPSampleSubmission) (User: )
Description: mptelemetry80240016begininstallinstall1.1.1593.0mpsigdwn.dll1.1.1593.0windows defenderNILNILNIL

Error: (03/01/2012 10:57:05 AM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 17.0.963.56, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/01/2012 10:57:03 AM) (Source: Application Hang) (User: )
Description: Hanging application chrome.exe, version 17.0.963.56, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/16/2012 08:00:29 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/16/2012 08:00:28 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/16/2012 08:00:17 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/09/2012 06:39:16 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/09/2012 06:39:08 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/09/2012 06:39:03 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 8.0.6001.18702, hang module hungapp, version 0.0.0.0, hang address 0x00000000.


System errors:
=============
Error: (04/10/2012 09:24:09 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:09 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:09 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:09 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:09 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:08 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:08 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:08 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:08 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.

Error: (04/10/2012 09:24:08 AM) (Source: DCOM) (User: NETWORK SERVICE)
Description: The machine-default permission settings do not grant Local Activation permission for the COM Server application with CLSID
{1F87137D-0E7C-44D5-8C73-4EFFB68962F2}
to the user NT AUTHORITY\NETWORK SERVICE SID (S-1-5-20). This security permission can be modified using the Component Services administrative tool.


Microsoft Office Sessions:
=========================
Error: (04/02/2012 05:19:01 PM) (Source: MsiInstaller)(User: Debbie)Debbie
Description: SA_Error1709: StandardAction(0xC00706AD): Product: AVG 2012 -- Error 1719. SA_Error1719: StandardAction(0xC00706B7): The Windows Installer Service could not be accessed. This can occur if you are running Windows in safe mode, or if the Windows Installer is not correctly installed. Contact your support personnel for assistance.(NULL)(NULL)(NULL)

Error: (03/23/2012 10:03:24 AM) (Source: MPSampleSubmission)(User: )
Description: mptelemetry80240016begininstallinstall1.1.1593.0mpsigdwn.dll1.1.1593.0windows defenderNILNILNIL

Error: (03/01/2012 10:57:05 AM) (Source: Application Hang)(User: )
Description: chrome.exe17.0.963.56hungapp0.0.0.000000000

Error: (03/01/2012 10:57:03 AM) (Source: Application Hang)(User: )
Description: chrome.exe17.0.963.56hungapp0.0.0.000000000

Error: (02/16/2012 08:00:29 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/16/2012 08:00:28 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/16/2012 08:00:17 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/09/2012 06:39:16 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/09/2012 06:39:08 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000

Error: (02/09/2012 06:39:03 PM) (Source: Application Hang)(User: )
Description: iexplore.exe8.0.6001.18702hungapp0.0.0.000000000


=========================== Installed Programs ============================

1400_Help (Version: 47.1.14.000)
1400Trb (Version: 47.1.14.000)
Adobe Flash Player 11 ActiveX (Version: 11.1.102.62)
Adobe Flash Player 11 Plugin (Version: 11.1.102.63)
Adobe Reader 8.1.3 (Version: 8.1.3)
Adobe Shockwave Player 11.6 (Version: 11.6.0.626)
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
BCM V.92 56K Modem
Bonjour (Version: 3.0.0.10)
Broadcom 440x 10/100 Integrated Controller (Version: 3.29)
CCleaner (Version: 3.15)
CCScore (Version: 7.00.0000.0001)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Coupon Printer for Windows (Version: 5.0.0.0)
Critical Update for Windows Media Player 11 (KB959772)
Dell ResourceCD
Dell Support Center (Support Software) (Version: 2.2.08100)
DIGOpt (Version: 9.0.0917.2)
DIGReqEx (Version: 9.0.0917.2)
Dr Watson for Microsoft Windows OneCare Live v1.1.1067.14 (Version: 1.1.1067.14)
Epson CreativeZone
EPSON NX410 Series Printer Uninstall
EPSON Scan
ESSBrwr (Version: 8.00.0000.0001)
ESSCDBK (Version: 8.00.0000.0001)
ESScore (Version: 8.00.0000.0001)
ESSgui (Version: 8.00.0000.0001)
ESSini (Version: 8.00.0000.0001)
ESSPCD (Version: 7.01.0000.0001)
ESSPDock (Version: 6.03.0001.0004)
ESSTOOLS (Version: 5.00.0000.0004)
essvatgt (Version: 8.00.0000.0001)
GdiplusUpgrade (Version: 1.00.01)
Google Chrome (Version: 18.0.1025.152)
Google Update Helper (Version: 1.3.21.111)
GoToAssist Corporate (Version: 9.1.0.615)
HighMAT Extension to Microsoft Windows XP CD Writing Wizard (Version: 1.1.1905.1)
IHA_MessageCenter (Version: 1.8.17)
ImagXpress (Version: 7.0.74.0)
Intel® Extreme Graphics Driver
Internet Explorer (Enable DEP)
Java™ 6 Update 14 (Version: 6.0.140)
Kodak EasyShare software
LightScribe 1.4.136.1 (Version: 1.4.136.1)
LiveUpdate (Symantec Corporation) (Version: 3.4.1.234)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Internationalized Domain Names Mitigation APIs
Microsoft National Language Support Downlevel APIs
Microsoft Office File Validation Add-In (Version: 14.0.5130.5003)
Microsoft Office Professional Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft XML Parser (Version: 8.70.1104.04)
Mozilla Firefox 10.0.2 (x86 en-US) (Version: 10.0.2)
MSN
MSN Encarta Plus Support Files (Version: 9.0.0801)
MSXML 4.0 (Version: 4.20.9818.0)
MSXML 4.0 SP2 (KB925672) (Version: 4.20.9839.0)
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Nero 7 Essentials (Version: 7.02.0839)
Nero Burning ROM Help (Version: 9.2.2.100)
Nero ControlCenter (Version: 0.0.0.1)
Nero Vision (Version: 0.0.0.2)
neroxml (Version: 1.0.0)
netbrdg (Version: 7.01.0000.0001)
OfotoXMI (Version: 7.02.0000.0001)
SFR (Version: 7.01.0000.0003)
SHASTA (Version: 7.01.0000.0001)
skin0001 (Version: 8.00.0000.0001)
SKINXSDK (Version: 7.01.0000.0001)
SoundMAX
staticcr (Version: 8.00.0000.0001)
SUPERAntiSpyware (Version: 5.0.1146)
swMSM (Version: 12.0.0.1)
U3Launcher (Version: 1.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 7 (KB976749) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB978506) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
URGE (Version: 1.1.9060.0)
VCRedistSetup (Version: 1.0.0)
Visual C++ 8.0 CRT (x86) WinSXS MSM (Version: 8.0.50727.762)
VPRINTOL (Version: 7.01.0000.0001)
Vz In Home Agent (Version: 8.03.54)
WebCyberCoach 3.2 Dell
WebFldrs XP (Version: 9.50.6513)
Windows Defender Signatures (Version: 1.20.1459.12)
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0017.0)
Windows Genuine Advantage v1.3.0254.0 (Version: 1.3.0254.0)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Installer Clean Up (Version: 3.00.00.0000)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Format 11 runtime
Windows PowerShell™ 1.0 (Version: 2)
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR archiver
WIRELESS (Version: 7.02.0000.0001)
WordPerfect Office 11 (Version: 11.0)

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 1022 MB
Available physical RAM: 507.39 MB
Total Pagefile: 2460.4 MB
Available Pagefile: 1851.68 MB
Total Virtual: 2047.88 MB
Available Virtual: 1977.29 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:37.23 GB) (Free:8.72 GB) NTFS

========================= Users: ========================================

User accounts for \\ERIK4BABIES

Administrator ASPNET Debbie
Guest HelpAssistant Owner
SUPPORT_388945a0 Tynaisia

========================= Minidump Files ==================================


**** End of log ****

#10 InadequateInfirmity

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Posted 11 April 2012 - 04:24 PM

Please run the Avg and the McAfee removal tools as they like to hang around after you install them.
http://majorgeeks.com/AVG_Remover_d7000.html

http://majorgeeks.com/McAfee_Consumer_Product_Removal_Tool_d5420.html


Now please download Avast free.
http://www.avast.com/download-software

Also I see that you have Ccleaner installed.
open ccleaner hit the tools button then startup second one down below uninstall then in the bottom right hand corner of ccleaner hit save to text file.Save it to your desktop and post the startup.txt here in your next reply.


Hit the start button in lower left hand corner. Then in the run box type msconfig, then hit the services tab then put a check mark in hide microsoft services what is listed there,after hiding microsoft services?Please post back to us in a vertical list.

Please download the windows all in one repair tool.
http://majorgeeks.com/downloadget.php?id=7141&file=15&evp=18a37c9c3804bd022748a38eb328614e
Make sure all the settings are the same in the screen shots That I have uploaded for you. Make sure and back up your registry also create a restore point.This is standard for any registry adjustments.


The Screen Shot below are the settings under Custom Mode




[attachment=122082:repair.jpeg]


Make sure when you run this tool that it is the only thing that you run close everything including your browser for best chance of this program doing its job.

Let me know how it goes.
What happens when you press Alt + F4 at the same time?

#11 HotCamaro

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Posted 13 April 2012 - 08:21 AM

Thank you for your time & patience. I have run avg & mcafee removal tools; downloaded avast; the startup.txt from cc cleaner is listed below; & the services under msconfig are:
SAS Core Service
Apple Mobile Device
avast iAVS4 Control Ser
avast Antivirus
avast Mail Scanner
avast WebScanner
Bonjour Service
GoToAssist
Google Update Service (...
Google Update Service (...
Install Driver Table Mana
Windows Card Space
IHA_Message Center
Java Quick Starter
Lex Bce Server
Live Update
Machine Debug Manager
Office Service Engine
Pml Driver HPZ12
Support Soft Sprocket Se...
Windows Live ID Sign-in
Windows Media Player

Finally, I do not know how to backup the registry or create a restore point. Can you guide me on this? Also, when you say make sure all the settings are the same, do you mean the highlighted ones in the screenshot should all have checkmarks? If that is the case, should repair windows updates need a checkmark? That was my original problem, windows updates are no longer installed.

No HKCU:Run ctfmon C:\WINDOWS\system32\ctfmon.exe
Yes HKCU:Run ctfmon.exe C:\WINDOWS\system32\ctfmon.exe
No HKCU:Run E_S6B C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIFCA.EXE /FU "C:\WINDOWS\TEMP\E_S6B.tmp" /EF "HKCU"
No HKCU:Run msnmsgr
No HKCU:Run NMBgMonitor "C:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exe"
Yes HKCU:Run SUPERAntiSpyware C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
Yes HKLM:Run APSDaemon "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
Yes HKLM:Run avast! C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
No HKLM:Run BCMSMMSG BCMSMMSG.exe
No HKLM:Run bwijsiatssd
No HKLM:Run DefMgr
No HKLM:Run dumprep 0 -u %systemroot%\system32\dumprep 0 -u
No HKLM:Run EZDock
No HKLM:Run hkcmd C:\WINDOWS\system32\hkcmd.exe
No HKLM:Run igfxtray C:\WINDOWS\system32\igfxtray.exe
No HKLM:Run iTunesHelper
No HKLM:Run jusched "C:\Program Files\Java\jre6\bin\jusched.exe"
No HKLM:Run lexpps C:\WINDOWS\system32\lexpps.exe
No HKLM:Run ltcmClient
No HKLM:Run McciTrayApp
No HKLM:Run MotiveSB
No HKLM:Run MSASCui "C:\Program Files\Windows Defender\MSASCui.exe" -hide
No HKLM:Run mswinext
No HKLM:Run NBKeyScan
No HKLM:Run NeroCheck C:\Program Files\Common Files\Ahead\Lib\NeroCheck.exe
No HKLM:Run qttask

#12 InadequateInfirmity

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Posted 13 April 2012 - 07:41 PM

Finally, I do not know how to backup the registry or create a restore point. Can you guide me on this? Also, when you say make sure all the settings are the same, do you mean the highlighted ones in the screenshot should all have checkmarks? If that is the case, should repair windows updates need a checkmark? That was my original problem, windows updates are no longer installed.




Yes CheckMark repair windows updates.
Here are a couple links explaining creating a restore point and backing up the reg.
http://support.microsoft.com/kb/948247
http://pcsupport.about.com/od/windowsxp/ht/backupxpreg.htm
What happens when you press Alt + F4 at the same time?

#13 caperjac

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Posted 14 April 2012 - 09:06 AM

you could also try MS fixit tool to repair the windows updates .

http://support.microsoft.com/mats/windows_update/

#14 HotCamaro

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Posted 17 April 2012 - 08:56 AM

Guess what? Windows updates are back! I guess the repair tool did the trick. Thank you so much for your assistance. However, I still am not able to install the antivirus that came from my new internet service provider. It was able to download but, the installation was taking a long time. I let it run for almost one hour before I cancelled the install. I am going to contact mcafee unless you have a solution for this, too.
Also, I tried to access the internet thru google chrome today but, it did not work. I was able to access through Firefox. This has not happened in the past. Any explanations?
Finally, should I delete/remove the registry backup and its components that was created before I installed the windows repair tool?

#15 hamluis

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Posted 17 April 2012 - 09:49 AM

FWIW: Just because you ISP gives you an AV package...you don't have to use it.

I believe that that there are lighter, less obnoxious AV programs...that are at least as qualitatively good as any McAfee product.

Louis




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