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Windows xp "a write command during the test has failed to complete"Missing Start Menu/Desktop Display Icons


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7 replies to this topic

#1 unicornpuppyglitter

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Posted 02 April 2012 - 12:57 AM

Hi there. I was surfing the internet and suddenly about 30 windows popped up saying "System message - Write fault error. A write command during the test has failed to complete". Another window came up saying "System error. Hard disk failure detected. It's highly recommended to run complete HDD scan to prevent loss of personal files." The buttons given were "Scan and repair" and "Cancel and restart" I did not press either and have come here seeking help. Please advise as to what steps I can take. Thanks a million in advance :)

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#2 tonyNumb

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Posted 02 April 2012 - 04:39 AM

1) Boot your PC into safe mode.
2) Delete c:\Users\<username>\AppData\Local\temp\SoftwareUpdates.exe (do not double click/run it!)
3) Delete any suspect programs as c:\ProgramData\xxx.exe, i.e. rmIhrYfwFjUdy.exe or QFUDzzwTiL1aQy.exe. They had weird names, were launched from ProgramData, had no Description or CompanyName.
4) Empty the recycle bin.
5) Restart PC.
Think it will help you fix the problem.

#3 narenxp

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Posted 02 April 2012 - 10:36 AM

Follow the guide given here

http://www.bleepingcomputer.com/virus-removal/remove-system-check

Let me know how if it worked

good luck

#4 unicornpuppyglitter

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Posted 02 April 2012 - 10:37 AM

Hi there. I appreciate your reply. In Safe Mode, I am unable to find any files from my computer. There is nothing in the C:/ drive when I open it up :( I am open to other suggestions as well. Thanks!

narenxp: Do I need to download and pay for the Malware removal program? Thanks!

Edited by unicornpuppyglitter, 02 April 2012 - 10:46 AM.


#5 narenxp

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Posted 02 April 2012 - 10:53 AM

You need not pay for it.Its free version

Download the UNHIDE tool to restore your hidden files

Download malwarebytes to remove infections

good luck

#6 unicornpuppyglitter

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Posted 02 April 2012 - 08:12 PM

Hey there. Thanks everyone for all your help. What ended up working perfectly is this tutorial: http://www.bleepingcomputer.com/virus-removal/remove-smart-hdd.

These are definitely the correct steps to remove this malware and make the missing icons and desktop items reappear.

Make sure you follow instructions closely :)

Best of luck, let me know how it goes.

#7 kljash

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Posted 27 September 2012 - 01:28 PM

Hello I have followed this tutorial multiple times and malwarebytes detects 5 or 6 things every time but when i restart my computer after malwarebytes finishes the virus is already back on my computer any ideas? thanks

#8 narenxp

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Posted 27 September 2012 - 01:40 PM

Create a new topic

Thanks




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