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I need help to get rid of computer virus


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48 replies to this topic

#1 helprebs

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Posted 28 March 2012 - 12:01 AM

My computer has had lots issues recently. Started going slow and freezing up. Then a few things popped up on my computer that I didnt put there and then disapeared. I shut my computer down and need help to figured out what to do

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#2 boopme

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Posted 28 March 2012 - 12:24 PM

Hello and welcome..

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.
Click the Connections tab and click the LAN settings option.
Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Run RKill....


Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware Posted Image and save it to your desktop.
  • Important!! When you save the mbam-setup file, rename it to something random (such as 123abc.exe) before beginning the download.
Malwarebytes may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet and double-click on the renamed file to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • Malwarebytes will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button and continue.
  • If you cannot update Malwarebytes or use the Internet to download any files to the infected computer, manually update the database by following the instructions in FAQ Section A: 4. Issues.
  • Under the Scanner tab, make sure the "Perform Quick Scan" option is selected.
  • Click on the Scan button.
  • When finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box, then click the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked and then click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows the database version and your operating system.
  • Exit Malwarebytes when done.
Note: If Malwarebytes encounters a file that is difficult to remove, you will be asked to reboot your computer so it can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally will prevent Malwarebytes from removing all the malware.

-- Some types of malware will target Malwarebytes and other security tools to keep them from running properly. If that's the case, go to Start > All Programs > Malwarebytes Anti-Malware folder > Tools > click on Malwarebytes Chameleon and follow the onscreen instructions. The Chameleon folder can be accessed by opening the program folder for Malwarebytes Anti-Malware (normally C:\Program Files\Malwarebytes' Anti-Malware or C:\Program Files (x86)\Malwarebytes' Anti-Malware).

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#3 helprebs

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Posted 28 March 2012 - 02:32 PM

after finishing the first step... here what it wanted me to copy and paste to you....


This log is located at c:\rkill.log.

rkill was run on 3/28/2012 at 12:22:12.
Processes terminated by rkill or while it was running:

rkill completed on 3/28/2012 at 12:22:34

( had to retype it cause im on a different computer)

#4 boopme

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Posted 28 March 2012 - 02:39 PM

OK, run the 2 scans.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#5 helprebs

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Posted 28 March 2012 - 03:21 PM

do you mean the superantispyware on the next step down? I started running that, I hope that's what you meant

#6 boopme

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Posted 28 March 2012 - 07:52 PM

Sorry,yes you are doing it right.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#7 helprebs

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Posted 28 March 2012 - 08:21 PM

Ok I did... wow there was a lot of stuff on there lol .... what do I do now lol

#8 helprebs

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Posted 28 March 2012 - 08:22 PM

I clicked the resolve issues and it got rid of them..... Im scared tho how do I know theres not more.

#9 boopme

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Posted 28 March 2012 - 08:43 PM

Hi, I dont know what was removed. I dont need to see the cookies.

We should still do these.


Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?
Staying Updated Calendar of Updates.
For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....
Become a BleepingComputer fan: Facebook Have you seen..Select Real Security

#10 helprebs

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Posted 28 March 2012 - 09:16 PM

MiniToolBox by Farbar Version: 18-01-2012
Ran by Owner (administrator) on 28-03-2012 at 19:13:35
Microsoft Windows 7 Home Premium (X64)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================



========================= IP Configuration: ================================

Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC = Wireless Network Connection (Connected)
Realtek PCIe FE Family Controller = Local Area Connection (Media disconnected)
Microsoft Virtual WiFi Miniport Adapter = Wireless Network Connection 2 (Media disconnected)


# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Owner-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-B6-99-9B-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
Physical Address. . . . . . . . . : 00-26-B6-99-9B-96
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::314d:c641:1e46:584d%13(Preferred)
IPv4 Address. . . . . . . . . . . : 10.0.0.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, March 28, 2012 2:38:02 PM
Lease Expires . . . . . . . . . . : Thursday, March 29, 2012 2:38:02 PM
Default Gateway . . . . . . . . . : 10.0.0.1
DHCP Server . . . . . . . . . . . : 10.0.0.1
DHCPv6 IAID . . . . . . . . . . . : 318777014
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-12-A4-FE-7E-00-26-6C-35-F7-1B
DNS Servers . . . . . . . . . . . : 10.0.0.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : domain_not_set.invalid
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 00-26-6C-35-F7-1B
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{3306FCC8-3335-44B4-A548-BB68406EF9EA}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:2002:3bd9:ba11:392b(Preferred)
Link-local IPv6 Address . . . . . : fe80::2002:3bd9:ba11:392b%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: UnKnown
Address: 10.0.0.1

Name: google.com
Addresses: 74.125.224.137
74.125.224.142
74.125.224.128
74.125.224.129
74.125.224.130
74.125.224.131
74.125.224.132
74.125.224.133
74.125.224.134
74.125.224.135
74.125.224.136


Pinging google.com [74.125.224.96] with 32 bytes of data:
Reply from 74.125.224.96: bytes=32 time=31ms TTL=53
Reply from 74.125.224.96: bytes=32 time=31ms TTL=53

Ping statistics for 74.125.224.96:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 31ms, Maximum = 31ms, Average = 31ms
Server: UnKnown
Address: 10.0.0.1

Name: yahoo.com
Addresses: 209.191.122.70
72.30.38.140
98.139.183.24


Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Reply from 98.139.183.24: bytes=32 time=114ms TTL=40
Reply from 98.139.183.24: bytes=32 time=119ms TTL=40

Ping statistics for 98.139.183.24:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 114ms, Maximum = 119ms, Average = 116ms
Server: UnKnown
Address: 10.0.0.1

Name: bleepingcomputer.com
Address: 208.43.87.2


Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:
Reply from 208.43.87.2: Destination host unreachable.
Reply from 208.43.87.2: Destination host unreachable.

Ping statistics for 208.43.87.2:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
15...00 26 b6 99 9b 96 ......Microsoft Virtual WiFi Miniport Adapter
13...00 26 b6 99 9b 96 ......Realtek RTL8191SE Wireless LAN 802.11n PCI-E NIC
11...00 26 6c 35 f7 1b ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
16...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 10.0.0.1 10.0.0.3 25
10.0.0.0 255.255.255.0 On-link 10.0.0.3 281
10.0.0.3 255.255.255.255 On-link 10.0.0.3 281
10.0.0.255 255.255.255.255 On-link 10.0.0.3 281
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 10.0.0.3 281
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 10.0.0.3 281
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
14 58 ::/0 On-link
1 306 ::1/128 On-link
14 58 2001::/32 On-link
14 306 2001:0:4137:9e76:2002:3bd9:ba11:392b/128
On-link
13 281 fe80::/64 On-link
14 306 fe80::/64 On-link
14 306 fe80::2002:3bd9:ba11:392b/128
On-link
13 281 fe80::314d:c641:1e46:584d/128
On-link
1 306 ff00::/8 On-link
14 306 ff00::/8 On-link
13 281 ff00::/8 On-link
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\SysWOW64\NLAapi.dll [51712] (Microsoft Corporation)
Catalog5 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog5 03 C:\Windows\SysWOW64\winrnr.dll [20992] (Microsoft Corporation)
Catalog5 04 C:\Windows\SysWOW64\napinsp.dll [52224] (Microsoft Corporation)
Catalog5 05 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 06 C:\Windows\SysWOW64\pnrpnsp.dll [65024] (Microsoft Corporation)
Catalog5 07 C:\Program Files (x86)\Bonjour\mdnsNSP.dll [152864] (Apple Inc.)
Catalog5 08 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog5 09 C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [145280] (Microsoft Corp.)
Catalog9 01 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 02 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 03 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 04 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 05 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 06 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 07 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 08 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 09 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
Catalog9 10 C:\Windows\SysWOW64\mswsock.dll [232448] (Microsoft Corporation)
x64-Catalog5 01 C:\Windows\System32\NLAapi.dll [70144] (Microsoft Corporation)
x64-Catalog5 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog5 03 C:\Windows\System32\winrnr.dll [28672] (Microsoft Corporation)
x64-Catalog5 04 C:\Windows\System32\napinsp.dll [68096] (Microsoft Corporation)
x64-Catalog5 05 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 06 C:\Windows\System32\pnrpnsp.dll [86016] (Microsoft Corporation)
x64-Catalog5 07 C:\Program Files\Bonjour\mdnsNSP.dll [193824] (Apple Inc.)
x64-Catalog5 08 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog5 09 C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDNSP.DLL [171392] (Microsoft Corp.)
x64-Catalog9 01 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 02 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 03 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 04 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 05 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 06 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 07 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 08 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 09 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)
x64-Catalog9 10 C:\Windows\System32\mswsock.dll [320000] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/28/2012 03:13:39 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (03/15/2012 03:06:06 PM) (Source: Application Hang) (User: )
Description: The program firefox.exe version 2.0.0.4094 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1a58

Start Time: 01cd02d95f320ff2

Termination Time: 146

Application Path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe

Report Id: 06c3d823-6eeb-11e1-8e7f-00266c35f71b

Error: (03/15/2012 10:26:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 33779895

Error: (03/15/2012 10:26:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 33779895

Error: (03/15/2012 10:26:46 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/15/2012 10:26:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 33778116

Error: (03/15/2012 10:26:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 33778116

Error: (03/15/2012 10:26:44 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/15/2012 10:26:43 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 33776400

Error: (03/15/2012 10:26:42 AM) (Source: Bonjour Service) (User: )
Description: Task Scheduling Error: m->NextScheduledEvent 33776400


System errors:
=============
Error: (03/28/2012 02:38:09 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends the following service: AVGIDSDriver. This service might not be installed.

Error: (03/28/2012 02:37:44 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (03/28/2012 02:37:44 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (03/28/2012 00:44:22 PM) (Source: Service Control Manager) (User: )
Description: The AVGIDSAgent service depends the following service: AVGIDSDriver. This service might not be installed.

Error: (03/28/2012 00:43:57 PM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (03/28/2012 00:43:57 PM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (03/28/2012 11:59:40 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service hung on starting.

Error: (03/28/2012 11:56:40 AM) (Source: atikmdag) (User: )
Description: Display is not active

Error: (03/28/2012 11:56:40 AM) (Source: atikmdag) (User: )
Description: CPLIB :: General - Invalid Parameter

Error: (03/15/2012 03:10:51 PM) (Source: atikmdag) (User: )
Description: Display is not active


Microsoft Office Sessions:
=========================
Error: (03/28/2012 03:13:39 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllc:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (03/15/2012 03:06:06 PM) (Source: Application Hang)(User: )
Description: firefox.exe2.0.0.40941a5801cd02d95f320ff2146C:\Program Files (x86)\Mozilla Firefox\firefox.exe06c3d823-6eeb-11e1-8e7f-00266c35f71b

Error: (03/15/2012 10:26:46 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 33779895

Error: (03/15/2012 10:26:46 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 33779895

Error: (03/15/2012 10:26:46 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/15/2012 10:26:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 33778116

Error: (03/15/2012 10:26:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 33778116

Error: (03/15/2012 10:26:44 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: Continuously busy for more than a second

Error: (03/15/2012 10:26:43 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledSPRetry 33776400

Error: (03/15/2012 10:26:42 AM) (Source: Bonjour Service)(User: )
Description: Task Scheduling Error: m->NextScheduledEvent 33776400


=========================== Installed Programs ============================

64 Bit HP CIO Components Installer (Version: 6.2.1)
Acrobat.com (Version: 0.0.0)
Acrobat.com (Version: 1.2.443)
Adobe Acrobat 9 Pro - English, Français, Deutsch (Version: 9.0.0)
Adobe After Effects CS4 Third Party Content (Version: 9)
Adobe AIR (Version: 1.1.0.5790)
Adobe Anchor Service CS4 (Version: 2.0)
Adobe Anchor Service x64 CS4 (Version: 2.0)
Adobe Bridge CS4 (Version: 3)
Adobe CMaps CS4 (Version: 2.0)
Adobe CMaps x64 CS4 (Version: 2.0)
Adobe Color - Photoshop Specific CS4 (Version: 2.0)
Adobe Color EU Extra Settings CS4 (Version: 2.0)
Adobe Color JA Extra Settings CS4 (Version: 2.0)
Adobe Color NA Recommended Settings CS4 (Version: 2.0)
Adobe Color Video Profiles CS CS4 (Version: 2.0)
Adobe Creative Suite 4 Master Collection (Version: 4.0)
Adobe CSI CS4 (Version: 1)
Adobe CSI CS4 x64 (Version: 1)
Adobe Default Language CS4 (Version: 2.0)
Adobe Device Central CS4 (Version: 2)
Adobe Drive CS4 (Version: 1)
Adobe Drive CS4 x64 (Version: 1)
Adobe Encore CS4 Codecs (Version: 4)
Adobe ExtendScript Toolkit CS4 (Version: 3.0.0)
Adobe Extension Manager CS4 (Version: 2.0)
Adobe Flash Player 10 ActiveX (Version: 10.2.159.1)
Adobe Flash Player 10 Plugin (Version: 10.3.181.26)
Adobe Fonts All (Version: 2.0)
Adobe Fonts All x64 (Version: 2.0)
Adobe Illustrator CS4 (Version: 14.0)
Adobe Linguistics CS4 (Version: 4.0.0)
Adobe Linguistics CS4 x64 (Version: 4.0.0)
Adobe Media Encoder CS4 Exporter (Version: 1.0)
Adobe Media Encoder CS4 Importer (Version: 1.0)
Adobe Media Player (Version: 0.0.0)
Adobe Media Player (Version: 1.1)
Adobe Output Module (Version: 2.0)
Adobe PDF Library Files CS4 (Version: 9.0)
Adobe PDF Library Files x64 CS4 (Version: 9.0)
Adobe Photoshop CS4 (64 Bit) (Version: 11.0)
Adobe Photoshop CS4 (Version: 11.0)
Adobe Photoshop CS4 Support (Version: 11.0)
Adobe Premiere Pro CS4 Third Party Content (Version: 4)
Adobe Search for Help (Version: 1.0)
Adobe Service Manager Extension (Version: 1.0)
Adobe Setup (Version: 2.0)
Adobe Soundbooth CS4 Codecs (Version: 2)
Adobe Type Support CS4 (Version: 9.0)
Adobe Type Support x64 CS4 (Version: 9.0)
Adobe Update Manager CS4 (Version: 6.0.0)
Adobe WinSoft Linguistics Plugin (Version: 1.1)
Adobe WinSoft Linguistics Plugin x64 (Version: 1.1)
Adobe XMP Panels CS4 (Version: 2.0)
AdobeColorCommonSetCMYK (Version: 2.0)
AdobeColorCommonSetRGB (Version: 2.0)
AIO_Scan (Version: 130.0.365.000)
Apple Application Support (Version: 1.4.1)
Apple Mobile Device Support (Version: 3.3.1.3)
Apple Software Update (Version: 2.1.2.120)
Ask Toolbar (Version: 1.14.1.0)
Ask Toolbar Updater (Version: 1.2.0.20007)
AT&T Service & Support Tool
ATI Catalyst Install Manager (Version: 3.0.732.0)
ATT-PRT22
AVG 2011 (Version: 10.0.1382)
AVG 2011 (Version: 10.0.1388)
AVG 2011 (Version: 10.0.1390)
AVG 2011 (Version: 10.0.1391)
AVG 2011 (Version: 10.0.1392)
AVG 2011 (Version: 10.0.1410)
AVG 2011 (Version: 10.0.1411)
AVG 2012 (Version: 12.0.1831)
AVG 2012 (Version: 12.0.1834)
AVG 2012 (Version: 12.0.1869)
AVG 2012 (Version: 12.0.1872)
AVG 2012 (Version: 12.0.1873)
AVG 2012 (Version: 12.0.1890)
AVG 2012 (Version: 12.0.1901)
AVG 2012 (Version: 2012.0.1913)
Best Buy Software Installer (Version: 2.1.0.29)
Bing Bar (Version: 5.0.1363.0)
Bing Bar Platform (Version: 5.0.1423.0)
Bonjour (Version: 2.0.4.0)
BufferChm (Version: 130.0.331.000)
Canon DIGITAL CAMERA Solution Disk Software Guide (Version: 1.4.0.1)
CANON iMAGE GATEWAY MyCamera Download Plugin (Version: 3.1.1.2)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.9.0.9)
Canon MOV Decoder (Version: 1.8.0.7)
Canon MOV Encoder (Version: 1.6.0.1)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.7.0.4)
Canon PowerShot ELPH 100 HS_IXUS 115 HS Camera User Guide (Version: 1.0.1.2)
Canon Utilities CameraWindow DC 8 (Version: 8.4.0.3)
Canon Utilities CameraWindow Launcher (Version: 7.5.0.2)
Canon Utilities Movie Uploader for YouTube (Version: 1.2.0.7)
Canon Utilities MyCamera (Version: 7.4.0.2)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities ZoomBrowser EX (Version: 6.7.0.24)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.5.0.9)
Catalyst Control Center - Branding (Version: 1.00.0000)
Catalyst Control Center Core Implementation (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full Existing (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Full New (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Light (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Common (Version: 2009.0729.2238.38827)
Catalyst Control Center Graphics Previews Vista (Version: 2009.0729.2238.38827)
Catalyst Control Center InstallProxy (Version: 2009.0729.2238.38827)
Catalyst Control Center Localization All (Version: 2009.0729.2238.38827)
ccc-core-static (Version: 2009.0729.2238.38827)
ccc-utility64 (Version: 2009.0729.2238.38827)
CCC Help Chinese Standard (Version: 2009.0729.2237.38827)
CCC Help Chinese Traditional (Version: 2009.0729.2237.38827)
CCC Help Czech (Version: 2009.0729.2237.38827)
CCC Help Danish (Version: 2009.0729.2237.38827)
CCC Help Dutch (Version: 2009.0729.2237.38827)
CCC Help English (Version: 2009.0729.2237.38827)
CCC Help Finnish (Version: 2009.0729.2237.38827)
CCC Help French (Version: 2009.0729.2237.38827)
CCC Help German (Version: 2009.0729.2237.38827)
CCC Help Greek (Version: 2009.0729.2237.38827)
CCC Help Hungarian (Version: 2009.0729.2237.38827)
CCC Help Italian (Version: 2009.0729.2237.38827)
CCC Help Japanese (Version: 2009.0729.2237.38827)
CCC Help Korean (Version: 2009.0729.2237.38827)
CCC Help Norwegian (Version: 2009.0729.2237.38827)
CCC Help Polish (Version: 2009.0729.2237.38827)
CCC Help Portuguese (Version: 2009.0729.2237.38827)
CCC Help Russian (Version: 2009.0729.2237.38827)
CCC Help Spanish (Version: 2009.0729.2237.38827)
CCC Help Swedish (Version: 2009.0729.2237.38827)
CCC Help Thai (Version: 2009.0729.2237.38827)
CCC Help Turkish (Version: 2009.0729.2237.38827)
Compatibility Pack for the 2007 Office system (Version: 12.0.6612.1000)
Connect (Version: 1.0.0.1)
Copy (Version: 130.0.428.000)
D3DX10 (Version: 15.4.2368.0902)
Destinations (Version: 130.0.0.0)
DeviceDiscovery (Version: 130.0.465.000)
DJ_AIO_ProductContext (Version: 130.0.365.000)
DJ_AIO_Software (Version: 130.0.365.000)
DJ_AIO_Software_min (Version: 130.0.365.000)
EVEREST Home Edition v2.20 (Version: 2.20)
F2100 (Version: 130.0.365.000)
F2100_Help (Version: 90.0.222.000)
ffdshow [rev 2527] [2008-12-19] (Version: 1.0)
GPBaseService2 (Version: 130.0.371.000)
Haali Media Splitter
HP Customer Participation Program 13.0 (Version: 13.0)
HP Deskjet All-In-One Driver Software 13.0 Rel. 1 (Version: 13.0)
HP Imaging Device Functions 13.0 (Version: 13.0)
HP Photosmart Essential 3.5 (Version: 3.5)
HP Smart Web Printing 4.51 (Version: 4.51)
HP Solution Center 13.0 (Version: 13.0)
HP Update (Version: 4.000.011.006)
HPPhotoGadget (Version: 130.0.282.000)
HPPhotoSmartDiscLabelContent1 (Version: 2.04.0000)
HPPhotosmartEssential (Version: 2.04.0000)
HPProductAssistant (Version: 130.0.371.000)
HPSSupply (Version: 130.0.371.000)
iLivid (Version: 1.92.0.122194)
IrfanView (remove only) (Version: 4.30)
iTunes (Version: 10.1.2.17)
Java™ 6 Update 14 (Version: 6.0.140)
Junk Mail filter update (Version: 15.4.3502.0922)
kuler (Version: 2.0)
MarketResearch (Version: 130.0.374.000)
Mesh Runtime (Version: 15.4.5722.2)
Messenger Companion (Version: 15.4.3502.0922)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Application Error Reporting (Version: 12.0.6015.5000)
Microsoft Default Manager (Version: 2.1.55.0)
Microsoft IntelliPoint 8.1 (Version: 8.15.406.0)
Microsoft Office PowerPoint Viewer 2007 (English) (Version: 12.0.6612.1000)
Microsoft Office Suite Activation Assistant (Version: 2.9)
Microsoft Search Enhancement Pack (Version: 3.0.126.0)
Microsoft Silverlight (Version: 4.1.10111.0)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053 (Version: 8.0.50727.4053)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175 (Version: 8.0.51011)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.56336)
Microsoft Visual C++ 2005 Redistributable (x64) (Version: 8.0.61000)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022 (Version: 9.0.21022)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 9.7.0621)
Move Media Player
Mozilla Firefox 4.0 (x86 en-US) (Version: 4.0)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT_amd64 (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
PDF Settings CS4 (Version: 9.0)
Photoshop Camera Raw (Version: 5.0)
Photoshop Camera Raw_x64 (Version: 5.0)
Picasa 3 (Version: 3.8)
PlayReady PC Runtime amd64 (Version: 1.3.0)
QuickTime (Version: 7.69.80.9)
RealNetworks - Microsoft Visual C++ 2005 Runtime (Version: 8.0)
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
Realtek Ethernet Controller Driver (Version: 1.00.0008)
Realtek High Definition Audio Driver (Version: 6.0.1.5904)
Realtek USB 2.0 Card Reader (Version: 6.1.7600.30101)
Realtek WLAN Driver (Version: 2.00.0006)
RealUpgrade 1.1 (Version: 1.1.0)
Roxio Burn (Version: 1.2)
Roxio Express Labeler 3 (Version: 3.2.1)
Roxio Roxio Burn (Version: 1.0.0)
Roxio Update Manager (Version: 6.0.0)
Safari (Version: 5.33.18.5)
SAMSUNG Mobile Modem Driver Set
Samsung Mobile phone USB driver Drive Software
Samsung Mobile phone USB driver Software
SAMSUNG Mobile USB Modem 1.0 Software
SAMSUNG Mobile USB Modem Software
Samsung PC Studio 3 USB Driver Installer (Version: 3.2.0.70701)
Scan (Version: 13.0.0.0)
Searchqu Toolbar (Version: 3.0.0.122191)
Shop for HP Supplies (Version: 13.0)
SmartWebPrinting (Version: 130.0.457.000)
SolutionCenter (Version: 130.0.373.000)
Sony Ericsson PC Companion 2.02.015 (Version: 2.02.015)
StartNow Toolbar (Version: 2.4.0)
Status (Version: 130.0.469.000)
Suite Shared Configuration CS4 (Version: 1.0)
SUPERAntiSpyware (Version: 5.0.1146)
Synaptics Pointing Device Driver (Version: 13.2.6.1)
Toolbox (Version: 130.0.648.000)
TOSHIBA Application Installer (Version: 9.0.1.0)
TOSHIBA Assist (Version: 3.00.10)
TOSHIBA Bulletin Board (Version: 1.5.05.64)
TOSHIBA ConfigFree (Version: 8.0.21)
TOSHIBA Disc Creator (Version: 2.1.0.1 for x64)
TOSHIBA DVD PLAYER (Version: 3.01.0.07-A)
TOSHIBA eco Utility (Version: 1.1.7.64)
TOSHIBA Extended Tiles for Windows Mobility Center (Version: )
TOSHIBA Extended Tiles for Windows Mobility Center (Version: 1.01.00)
TOSHIBA Face Recognition (Version: 3.1.0.64)
TOSHIBA Hardware Setup (Version: 2.00.11)
TOSHIBA HDD/SSD Alert (Version: 3.1.64.0)
TOSHIBA Media Controller (Version: 1.0.65)
TOSHIBA PC Health Monitor (Version: 1.4.1.64)
TOSHIBA Quality Application (Version: 1.0.1)
TOSHIBA Recovery Media Creator (Version: 2.1.0.4 for x64)
TOSHIBA ReelTime (Version: 1.5.07.64)
TOSHIBA Service Station (Version: 2.1.33)
TOSHIBA Speech System Applications (Version: 1.00.2518)
TOSHIBA Speech System SR Engine(U.S.) Version1.0
TOSHIBA Speech System TTS Engine(U.S.) Version1.0
TOSHIBA Supervisor Password (Version: 2.00.09)
TOSHIBA Value Added Package (Version: 1.2.26.64)
TOSHIBA Web Camera Application (Version: 1.1.1.4)
ToshibaRegistration (Version: 1.0.3)
TrayApp (Version: 130.0.422.000)
TuneUp Companion 2.4.2.1 (Version: 2.4.2.1)
Uninstall Dual Mode Camera (V25)
UnloadSupport (Version: 11.0.0)
Update for Microsoft .NET Framework 4 Client Profile (KB2468871) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2533523) (Version: 1)
Update for Microsoft .NET Framework 4 Client Profile (KB2600217) (Version: 1)
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Vivitar Experience Image Manager
VLC media player 1.1.11 (Version: 1.1.11)
Vuze (Version: 4.5)
WebReg (Version: 130.0.132.017)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3538.0513)
Windows Live Family Safety (Version: 15.4.3538.0513)
Windows Live ID Sign-in Assistant (Version: 7.250.4232.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3538.0513)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3538.0513)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
WinRAR archiver
Yahoo! Messenger
Yahoo! Software Update
Yahoo! Toolbar
Yontoo Layers Client 1.10.01 (Version: 1.10.01)
ZTE Handset USB Driver
ZTE Handset USB Driver (Version: 5.2066.1.9B04)

========================= Memory info: ===================================

Percentage of memory in use: 50%
Total physical RAM: 3836.17 MB
Available physical RAM: 1904.25 MB
Total Pagefile: 7670.48 MB
Available Pagefile: 5233.18 MB
Total Virtual: 4095.88 MB
Available Virtual: 3972.7 MB

========================= Partitions: =====================================

1 Drive c: (TI105736W0B) (Fixed) (Total:287.61 GB) (Free:36.29 GB) NTFS

========================= Users: ========================================

User accounts for \\OWNER-PC

Administrator Guest Owner


**** End of log ****

#11 helprebs

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Posted 28 March 2012 - 09:18 PM

I hope it did it correctly I didnt close Firefox in time..... Im doing these steps on my daughters computer. She had way more bad stuff on hers. Is there a way to find out what bad stuff she had on hers and how she got it so I know to make her stay away from it.

#12 boopme

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Posted 28 March 2012 - 09:30 PM

I need to know what is finds to know where it came from and even some of those we can't.
I need to know from which machine what was found so I dont confuse them. Are they both WIN7?

Did you run ESET?

You have alot of toolbars installed. You probably do not need any og them. They slow you down and spy on you too.




Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 7 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-7u3-windows-i586.exe (or jre-7u3-windows-x64.exe for 64-bit) to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How do I get help? Who is helping me?
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#13 helprebs

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Posted 29 March 2012 - 11:39 AM

I did the ESET scanner, it took about 3 hours but then I screwed up and didnt save it before clicking free trial cause I forgot what to do so now Im doing another scan cause I cant get it to go back.. Im sorry about that. Ill probably take a little bit to finish darn it lol

#14 helprebs

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Posted 29 March 2012 - 11:48 AM

OH and ya both computers are windows 7 ..the one that im trying to get rid of virus first is the Toshiba that's the one I did the scan from. As soon as its done I'll post it to you... Thank you so much for your patients. Is it safe and ok to delete some of the toolbars right now? I dont even remember installing them to begin with lol

#15 boopme

boopme

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Posted 29 March 2012 - 11:56 AM

Ok ,no problem and Yes you can remove them and do the Java too.
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