Jump to content


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.

Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Unknown issues


  • Please log in to reply
46 replies to this topic

#1 gettoff

gettoff

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:14 PM

Posted 26 March 2012 - 10:17 AM

Hi....I'm not sure what my machine (running XP home edition if my memory serves me correctly....at work at the moment) has picked up (kids had been messing around on it) nor am I really sure what to do to begin fixing it. I know that I cannot access the internet except in safe mode (and quite honestly, i cannot recall what I did in order to get the internet to work in the safe mode). I was able to download the updated Malwarebytes when I had it working in safe mode.

Aside from not being able to access the net, I haven't really noticed anything that unusual about it (no pop ups or anything phishing for any information). Cannot get my defender 5 in 1 antivirus software to update (since it relies on the net to update) and I cannot get windows automatic updates to work either.

What would be the best course of action to get online and run some sort of diagnostic scan that can help identify what the problem is so I can then find out out to go about fixing it?

Thanks.....(and please pardon my ignorance)

BC AdBot (Login to Remove)

 


#2 dev00790

dev00790

    Bleeping chocoholic


  • Members
  • 4,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:14 AM

Posted 26 March 2012 - 04:50 PM

Hello,

I will be helping you with your problems
Please do the following:

Step 1

Download Security Check by screen317 from here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

----------------

Step 2

Please download Farbar Service Scanner to your Desktop and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center/Action Center
    • Windows Update
    • Windows Defender
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

----------------

Step 3

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • Flush DNS
  • Report IE Proxy Settings
  • Reset IE Proxy Settings
  • Report FF Proxy Settings
  • Reset FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Devices
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

----------------

Step 4

Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to Update Malwarebytes'
    Anti-Malware
    and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#3 gettoff

gettoff
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:14 PM

Posted 26 March 2012 - 09:21 PM

Step 1

Results of screen317's Security Check version 0.99.32
Windows XP Service Pack 3 x86
Internet Explorer 6 Out of date!
``````````````````````````````
Antivirus/Firewall Check:

OneCare Advisor (Windows Live Toolbar)
Antivirus out of date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Java™ 6 Update 22
Java version out of date!
Adobe Flash Player 11.0.1.152
Adobe Reader 8 Adobe Reader out of date!
Mozilla Firefox (9.0.1)
````````````````````````````````
Process Check:
objlist.exe by Laurent

Norton ccSvcHst.exe
Defender Pro Defender Pro 5-in-1 vsserv.exe
Defender Pro Defender Pro 5-in-1 updatesrv.exe
Defender Pro Defender Pro 5-in-1 bdagent.exe
``````````End of Log````````````


Step 2

Farbar Service Scanner Version: 01-03-2012
Ran by Compaq_Administrator (administrator) on 26-03-2012 at 21:42:09
Running from "C:\Documents and Settings\Compaq_Administrator\Desktop"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
There is no connection to network.
Attempt to access Google IP returned error: Google IP is unreachable
Attempt to access Yahoo IP returend error: Yahoo IP is unreachable


Windows Firewall:
=============
sharedaccess Service is not running. Checking service configuration:
The start type of sharedaccess service is set to Disabled. The default start type is Auto.
The ImagePath of sharedaccess service is OK.
The ServiceDll of sharedaccess service is OK.


Firewall Disabled Policy:
==================
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"EnableFirewall"=DWORD:0
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"EnableFirewall"=DWORD:0


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============
wuauserv Service is not running. Checking service configuration:
Checking Start type: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ImagePath: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking ServiceDll: Attention! Unable to open wuauserv registry key. The service key does not exist.
Checking LEGACY_wuauserv: Attention! Unable to open LEGACY_wuauserv\0000 registry key. The key does not exist.


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit

Extra List:
=======
Bdftdif(9) DNE(8) Gpc(6) IPSec(4) NetBT(5) PSched(7) RCFOX(1) Tcpip(3)
0x080000000400000001000000030000000900000005000000060000000700000008000000
IpSec Tag value is correct.

**** End of log ****

Step 3

MiniToolBox by Farbar Version: 18-01-2012
Ran by Compaq_Administrator (administrator) on 26-03-2012 at 21:44:04
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= Flush DNS: ===================================


Windows IP Configuration



Successfully flushed the DNS Resolver Cache.


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

"Reset IE Proxy Settings": IE Proxy Settings were reset.

========================= FF Proxy Settings: ==============================


"Reset FF Proxy Settings": Firefox Proxy settings were reset.

========================= Hosts content: =================================


184.95.59.211 www.google.com
184.95.59.212 search.yahoo.com
184.95.59.212 www.bing.com


========================= IP Configuration: ================================

SonicWALL VPN Adapter = SonicWALL Virtual Adapter (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "SonicWALL Virtual Adapter"

set address name="SonicWALL Virtual Adapter" source=dhcp
set dns name="SonicWALL Virtual Adapter" source=dhcp register=PRIMARY
set wins name="SonicWALL Virtual Adapter" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : COMPUTERROOM

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Hybrid

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No



Ethernet adapter SonicWALL Virtual Adapter:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : SonicWALL VPN Adapter

Physical Address. . . . . . . . . : 00-60-73-EB-75-51

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host google.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host yahoo.com. Please check the name and try again.

Server: UnKnown
Address: 127.0.0.1

Ping request could not find host bleepingcomputer.com. Please check the name and try again.



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 60 73 eb 75 51 ...... SonicWALL VPN Adapter - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
255.255.255.255 255.255.255.255 255.255.255.255 2 1
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 20 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 21 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 22 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 23 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 24 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 25 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (03/25/2012 11:42:30 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (03/24/2012 02:22:04 PM) (Source: Application Error) (User: )
Description: Faulting application iexplore.exe, version 0.0.0.0, faulting module , version 0.0.0.0, fault address 0x0008cb40.
Processing media-specific event for [iexplore.exe!ws!]

Error: (03/06/2012 07:21:37 AM) (Source: .NET Runtime) (User: )
Description: Application: GarminLifetime.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
Stack:
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean)
at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions)
at System.IO.StreamWriter.CreateFile(System.String, Boolean)
at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32)
at System.IO.StreamWriter..ctor(System.String, Boolean)
at Garmin.Cartography.MapUpdate.Client.Lifetime.Logging.Logger.Log(System.String)
at Garmin.Cartography.MapUpdate.Client.Lifetime.App.Current_DispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)
at System.Windows.Threading.Dispatcher.CatchException(System.Exception)
at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)
at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Garmin.Cartography.MapUpdate.Client.Lifetime.App.Main()

Error: (02/19/2012 07:44:16 PM) (Source: Application Hang) (User: )
Description: Hanging application odscanui.exe, version 14.0.24.16, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/19/2012 07:44:16 PM) (Source: Application Hang) (User: )
Description: Hanging application odscanui.exe, version 14.0.24.16, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/17/2012 07:08:34 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (02/10/2012 07:27:04 PM) (Source: Application Hang) (User: )
Description: Fault bucket 724398357.

Error: (02/10/2012 06:24:42 PM) (Source: Application Hang) (User: )
Description: Hanging application iexplore.exe, version 6.0.2900.5512, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (01/28/2012 00:41:04 PM) (Source: Bonjour Service) (User: )
Description: Excessive update rate for Compaq_Administrator’s\032Music._home-sharing._tcp.local.; delaying announcement by 2 seconds

Error: (01/28/2012 00:40:58 PM) (Source: Bonjour Service) (User: )
Description: Excessive update rate for Compaq_Administrator’s\032Music._home-sharing._tcp.local.; delaying announcement by 2 seconds


System errors:
=============
Error: (03/26/2012 09:34:39 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
ftsata2

Error: (03/26/2012 09:34:38 PM) (Source: Service Control Manager) (User: )
Description: The Intel CPU service terminated with the following error:
%%126

Error: (03/26/2012 09:34:38 PM) (Source: Service Control Manager) (User: )
Description: The Network Security service terminated with the following error:
%%126

Error: (03/26/2012 03:19:49 PM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 960 minutes.
NtpClient has no source of accurate time.

Error: (03/26/2012 03:19:49 PM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 960
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (03/26/2012 07:19:49 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 480 minutes.
NtpClient has no source of accurate time.

Error: (03/26/2012 07:19:49 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 480
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (03/26/2012 03:19:49 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 240 minutes.
NtpClient has no source of accurate time.

Error: (03/26/2012 03:19:49 AM) (Source: W32Time) (User: )
Description: Time Provider NtpClient: An error occurred during DNS lookup of the manually
configured peer 'time.windows.com,0x1'. NtpClient will try the DNS lookup again in 240
minutes.
The error was: A socket operation was attempted to an unreachable host. (0x80072751)

Error: (03/26/2012 01:19:47 AM) (Source: W32Time) (User: )
Description: The time provider NtpClient is configured to acquire time from one or more
time sources, however none of the sources are currently accessible.
No attempt to contact a source will be made for 120 minutes.
NtpClient has no source of accurate time.


Microsoft Office Sessions:
=========================
Error: (03/25/2012 11:42:30 PM) (Source: Application Hang)(User: )
Description: iexplore.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (03/24/2012 02:22:04 PM) (Source: Application Error)(User: )
Description: iexplore.exe0.0.0.00.0.0.00008cb40

Error: (03/06/2012 07:21:37 AM) (Source: .NET Runtime)(User: )
Description: Application: GarminLifetime.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.UnauthorizedAccessException
Stack:
at System.IO.__Error.WinIOError(Int32, System.String)
at System.IO.FileStream.Init(System.String, System.IO.FileMode, System.IO.FileAccess, Int32, Boolean, System.IO.FileShare, Int32, System.IO.FileOptions, SECURITY_ATTRIBUTES, System.String, Boolean, Boolean)
at System.IO.FileStream..ctor(System.String, System.IO.FileMode, System.IO.FileAccess, System.IO.FileShare, Int32, System.IO.FileOptions)
at System.IO.StreamWriter.CreateFile(System.String, Boolean)
at System.IO.StreamWriter..ctor(System.String, Boolean, System.Text.Encoding, Int32)
at System.IO.StreamWriter..ctor(System.String, Boolean)
at Garmin.Cartography.MapUpdate.Client.Lifetime.Logging.Logger.Log(System.String)
at Garmin.Cartography.MapUpdate.Client.Lifetime.App.Current_DispatcherUnhandledException(System.Object, System.Windows.Threading.DispatcherUnhandledExceptionEventArgs)
at System.Windows.Threading.Dispatcher.CatchException(System.Exception)
at System.Windows.Threading.Dispatcher.CatchExceptionStatic(System.Object, System.Exception)
at System.Windows.Threading.ExceptionWrapper.CatchException(System.Object, System.Exception, System.Delegate)
at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
at System.Windows.Threading.Dispatcher.InvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.DefWndProcWrapper(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.CallWindowProc(IntPtr, IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.PushFrame(System.Windows.Threading.DispatcherFrame)
at System.Windows.Threading.Dispatcher.Run()
at System.Windows.Application.RunDispatcher(System.Object)
at System.Windows.Application.RunInternal(System.Windows.Window)
at System.Windows.Application.Run(System.Windows.Window)
at Garmin.Cartography.MapUpdate.Client.Lifetime.App.Main()

Error: (02/19/2012 07:44:16 PM) (Source: Application Hang)(User: )
Description: odscanui.exe14.0.24.16hungapp0.0.0.000000000

Error: (02/19/2012 07:44:16 PM) (Source: Application Hang)(User: )
Description: odscanui.exe14.0.24.16hungapp0.0.0.000000000

Error: (02/17/2012 07:08:34 PM) (Source: Application Hang)(User: )
Description: iexplore.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (02/10/2012 07:27:04 PM) (Source: Application Hang)(User: )
Description: 724398357

Error: (02/10/2012 06:24:42 PM) (Source: Application Hang)(User: )
Description: iexplore.exe6.0.2900.5512hungapp0.0.0.000000000

Error: (01/28/2012 00:41:04 PM) (Source: Bonjour Service)(User: )
Description: Excessive update rate for Compaq_Administrator’s\032Music._home-sharing._tcp.local.; delaying announcement by 2 seconds

Error: (01/28/2012 00:40:58 PM) (Source: Bonjour Service)(User: )
Description: Excessive update rate for Compaq_Administrator’s\032Music._home-sharing._tcp.local.; delaying announcement by 2 seconds


=========================== Installed Programs ============================

Adobe Flash Player 10 ActiveX (Version: 10.1.53.64)
Adobe Flash Player 11 Plugin (Version: 11.0.1.152)
Adobe Reader 8.3.1 (Version: 8.3.1)
Adobe Photoshop Album Starter Edition 3.0 (Version: 3.00.000)
Agere Systems PCI-SV92PP Soft Modem
Apple Application Support (Version: 2.1.6)
Apple Mobile Device Support (Version: 4.0.0.97)
Apple Software Update (Version: 2.1.3.127)
ATI Control Panel (Version: 6.14.10.5166)
ATI Display Driver (Version: 8.17-050813a1-025991C-HP)
AutoUpdate (Version: 1.1)
Bejeweled 2 Deluxe from Compaq (remove only)
Boggle Supreme from Compaq (remove only)
Bonjour (Version: 3.0.0.10)
BufferChm (Version: 53.0.13.000)
BurnAware Free 3.5
Compaq Connections (remove only)
Compaq Game Console and games
CP_AtenaShokunin1Config (Version: 53.0.13.000)
CP_CalendarTemplates1 (Version: 53.0.13.000)
cp_LightScribeConfig (Version: 53.0.24.000)
cp_LightScribePlugin (Version: 53.0.24.000)
CP_Package_Basic1 (Version: 53.0.13.000)
CP_Package_Variety1 (Version: 53.0.13.000)
CP_Package_Variety2 (Version: 53.0.13.000)
CP_Package_Variety3 (Version: 53.0.13.000)
CP_Panorama1Config (Version: 53.0.13.000)
Critical Update for Windows Media Player 11 (KB959772)
CueTour (Version: 53.0.13.000)
Customer Experience Enhancement (Version: Customer Experience Enhancement -1.0.0.1680)
Defender Pro 5-in-1 (Version: 14.0.23)
Destinations (Version: 53.0.13.000)
DeviceManagementQFolder (Version: 1.00.0000)
DISCover (Version: 3.21)
DivX (Version: 6.1.1)
DivX Player (Version: 6.1.1)
DivX Web Player (Version: 1.0.0)
Easy Internet Sign-up (Version: FE UI-4.1.0.1680)
Enhanced Multimedia Keyboard Solution
Flash Decompiler (Version: 1.0)
Form Fill (Windows Live Toolbar) (Version: 03.01.0146)
Free FLAC to MP3 Converter 1.0
FullDPAppQFolder (Version: 1.00.0000)
Garmin Lifetime Updater (Version: 2.1.6)
GemMaster Mystic
Google Toolbar for Internet Explorer (Version: 1.0.0)
Google Toolbar for Internet Explorer (Version: 7.3.2614.234)
Google Update Helper (Version: 1.3.21.99)
High Definition Audio Driver Package - KB888111 (Version: 20040219.000000)
HP Boot Optimizer (Version: 2.0.5.1)
HP DigitalMedia Archive (Version: 1.2)
HP Image Zone 5.3 (Version: 5.3)
HP Imaging Device Functions 5.3 (Version: 5.3)
HP Memories Disc (Version: 1.0.4.805)
HP Photo and Imaging 2.0 - All-in-One (Version: 1.00.0000)
HP Photo and Imaging 2.0 - All-in-One Drivers (Version: 1.00.0000)
HP Photo and Imaging 2.0 - hp psc 1200 series
hp psc 1200 series (Version: 1.00.0000)
HP Support Overview (Version: 1.0.0)
HP Update (Version: 5.003.001.001)
HpSdpAppCoreApp (Version: 3.00.0000)
Imaging for Windows 2.8 Evaluation
InstantShareAlert (Version: 1.00.0000)
InstantShareDevices (Version: 53.0.13.000)
InterVideo WinDVD Player
InterVideo WinDVD Player (Version: 5.0-B11.896)
iPod for Windows 2006-06-28 (Version: 4.7.0)
iTunes (Version: 10.5.3.3)
J2SE Runtime Environment 5.0 Update 5 (Version: 1.5.0.50)
Java Auto Updater (Version: 2.0.2.4)
Java™ 6 Update 22 (Version: 6.0.220)
Lexibox Deluxe from Compaq (remove only)
LightScribe System Software (Version: 1.18.17.1)
Macromedia Shockwave Player (Version: 10.1.0.11)
Malwarebytes Anti-Malware version 1.60.1.1000 (Version: 1.60.1.1000)
Map Button (Windows Live Toolbar) (Version: 03.01.0146)
MediaCoderSE 0.5.1 (Version: 0.5.1)
MediaFACE II
Microsoft .NET Framework 1.0 Hotfix (KB953295)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2416447)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Away Mode (Version: 6.0.0160.0)
Microsoft Compression Client Pack 1.0 for Windows XP (Version: 1)
Microsoft Office 2003 Edition 60 Days Trial Welcome Tour (Version: 1.0.0)
Microsoft Office Standard Edition 2003 (Version: 11.0.8173.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft User-Mode Driver Framework Feature Pack 1.0
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Works (Version: 08.04.0623)
Motorola USB Drivers
Mozilla Firefox 9.0.1 (x86 en-US) (Version: 9.0.1)
MSN
MSXML 4.0 SP2 (KB927978) (Version: 4.20.9841.0)
MSXML 4.0 SP2 (KB936181) (Version: 4.20.9848.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
Norton PC Checkup (Version: 2.0.8.13)
Norton Security Scan (Version: 3.6.1.11)
OneCare Advisor (Windows Live Toolbar) (Version: 03.01.0072)
OpenOffice.org 3.3 (Version: 3.3.9567)
PhotoGallery (Version: 53.0.13.000)
Polar Bowler from Compaq (remove only)
Polar Golfer from Compaq (remove only)
Popup Blocker (Windows Live Toolbar) (Version: 03.01.0146)
PS2
Puzzle Express from Compaq (remove only)
QuickTime (Version: 7.69.80.9)
QuickTime 3.0
RandMap (Version: 53.0.13.000)
Redistributable_MM (Version: 1.00.0000)
SCRABBLE from Compaq (remove only)
Shooting Stars Pool from Compaq (remove only)
Shrek 2 Ogre Bowler from Compaq (remove only)
SkinsHP1 (Version: 53.0.13.000)
Skype web features (Version: 1.0.3971)
Skype 4.1 (Version: 4.1.166)
Smart Menus (Windows Live Toolbar) (Version: 03.01.0146)
Sonic Express Labeler (Version: 2.1.0)
Sonic MyDVD Plus (Version: 6.2.0)
Sonic RecordNow Audio (Version: 2.0.4)
Sonic RecordNow Copy (Version: 2.0.4)
Sonic RecordNow Data (Version: 2.0.4)
Sonic Update Manager (Version: 3.0.0)
Sonic_PrimoSDK (Version: 53.0.13.000)
SonicWALL Global VPN Client 4.0.0.830 (Version: 4.0.0.830)
SuperNZB v1.2.0
Tabbed Browsing (Windows Live Toolbar) (Version: 03.01.0146)
Unload (Version: 5.0.0)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Media Player 10 (KB910393)
Update for Windows Media Player 10 (KB913800)
Update for Windows Media Player 10 (KB926251)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB951072-v2) (Version: 2)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB953356) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB955839) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB976749) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Update for Windows XP (KB980182) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
Verizon Wireless Software Upgrade Assistant - SAMSUNG (TL-PC) (Version: 1.10.1002)
Viewpoint Media Player
VLC media player 1.1.11 (Version: 1.1.11)
WebFldrs XP (Version: 9.50.7523)
WildTangent Web Driver
Windows Genuine Advantage Notifications (KB905474) (Version: 1.7.0018.5)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Live Favorites for Windows Live Toolbar (Version: 03.01.0146)
Windows Live Messenger (Version: 8.1.0178.00)
Windows Live OneCare safety scanner
Windows Live Outlook Toolbar (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Sign-in Assistant (Version: 4.100.313.1)
Windows Live Toolbar (Version: 03.01.0146)
Windows Live Toolbar Extension (Windows Live Toolbar) (Version: 03.01.0146)
Windows Live Toolbar Feed Detector (Windows Live Toolbar) (Version: 03.01.0146)
Windows Media Format 11 runtime
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB925766
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
WinRAR 4.01 (32-bit) (Version: 4.01.0)
Yahoo! Install Manager
Yahoo! Internet Mail
ZipGenius 6 (6.0.2.1060) (Version: 6.0)

========================= Devices: ================================


========================= Memory info: ===================================

Percentage of memory in use: 49%
Total physical RAM: 958.48 MB
Available physical RAM: 483.65 MB
Total Pagefile: 2312.87 MB
Available Pagefile: 1830.24 MB
Total Virtual: 2047.88 MB
Available Virtual: 1967.11 MB

========================= Partitions: =====================================

1 Drive c: (PRESARIO) (Fixed) (Total:178.3 GB) (Free:65.02 GB) NTFS
2 Drive d: (PRESARIO_RP) (Fixed) (Total:8 GB) (Free:1 GB) FAT32

========================= Users: ========================================

User accounts for \\COMPUTERROOM

Administrator Compaq_Administrator Guest
HelpAssistant SUPPORT_388945a0 SUPPORT_fddfa904

========================= Minidump Files ==================================

C:\WINDOWS\Minidump\Mini061311-01.dmp
C:\WINDOWS\Minidump\Mini100811-01.dmp
C:\WINDOWS\Minidump\Mini110810-01.dmp
C:\WINDOWS\Minidump\Mini111109-01.dmp

**** End of log ****


Step 4

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.01.13.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 6.0.2900.5512
Compaq_Administrator :: COMPUTERROOM [administrator]

3/26/2012 21:48:57
mbam-log-2012-03-26 (21-48-57).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 208074
Time elapsed: 20 minute(s), 13 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#4 dev00790

dev00790

    Bleeping chocoholic


  • Members
  • 4,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:14 AM

Posted 27 March 2012 - 05:42 PM

Hi gettoff,

Step 1

Please download FixExec from link

To use FixExec to fix your file associations, simply download the 32-bit version of the program to a location that you have write access to. A good location to download this file is your Windows desktop. Once the file is downloaded, simply run the program, accept the license, and let it go to work. The program will first terminate any programs that are launched from locations that are known to be used by Malware. It will then repair your .bat, .exe, and .com file extensions so that these types of programs can launch again.

If you attempt to run FixExec.exe and the program is quickly terminated or you receive an alert from a computer virus, simply rename the FixExec.exe file to FixExec.com. In order to properly rename the file you must make sure you have Windows configured to view file extensions. To enable this, please follow the steps in this guide: link

Step 2

Please download Rkill by Grinler and save it to your desktop.Link 1
Link 2
  • Double-click on the Rkill desktop icon to run the tool.
  • If using Vista, right-click on it and Run As Administrator.
  • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
  • If not, delete the file, then download and use the one provided in Link 2.
  • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
  • If the tool does not run from any of the links provided, please let me know.
Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.

If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.

Step 3

Please update MBAM (Step 4 of my previous post) via the update tab, then run a full scan. Remove all threats found.

Step 4

How is your computer running now?

Edited by dev00790, 27 March 2012 - 05:43 PM.

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#5 gettoff

gettoff
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:14 PM

Posted 01 April 2012 - 12:29 AM

Hi....
I need some more time to try out your last set of instructions....Hopefully only another couple days or so.

Thanks.....

#6 gettoff

gettoff
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:14 PM

Posted 01 April 2012 - 12:47 AM

Have to dig in to the back of my system but I seem to have lost control of my mouse now....which makes it impossible to do much of anything. If you have any advice in the meantime, let me know but I will check my connections tomorrow.

#7 dev00790

dev00790

    Bleeping chocoholic


  • Members
  • 4,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:14 AM

Posted 01 April 2012 - 12:57 PM

Does your mouse work in safe mode or safe mode with networking?

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#8 gettoff

gettoff
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:14 PM

Posted 01 April 2012 - 09:37 PM

The mouse worked in Safe mode with networking....(Didn't try just plain safe mode alone).

Was able to run Fixexec and RKill.....Logs are included below....

Fixexec Log

FixExec by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about FixExec can be found at this link:
http://www.bleepingcomputer.com/download/windows/utilities/fixexec

Program started at: 04/01/2012 09:41:55 PM in x86 mode.
Windows Version: Windows XP

Checking for processes to terminate before fixing executable associations.
* No processes found to kill.

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.


Program finished at: 04/01/2012 09:41:56 PM
Execution time: 0 hours(s), 0 minute(s), and 1 seconds(s)



Rkill Log

This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 04/01/2012 at 22:24:20.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:



Rkill completed on 04/01/2012 at 22:24:22.


Malwarebytes is a bit more difficult to run as it will not update since I cannot access the internet....(getting your recommended files from a clean laptop and a flash drive). It still states when I run Malwarebytes that it is outdated by 79 days.

When prompted if i wish to update it, it gives an error message as follows:

An error has occurred. Please report this issue to our support team (include the content of all error message(s) and code(s) in your submission).

PROGRAM_ERROR_UPDATING (11004, 0, No address found)

The requested name is valid and was found in the database, but it does not have the correct associated data being resolved for.


I went ahead and ran the program after selecting OK and the log in included below:

Malwarebytes log

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.01.13.04

Windows XP Service Pack 3 x86 NTFS (Safe Mode/Networking)
Internet Explorer 6.0.2900.5512
Compaq_Administrator :: COMPUTERROOM [administrator]

4/1/2012 21:56:31
mbam-log-2012-04-01 (21-56-31).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 206400
Time elapsed: 8 minute(s), 44 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

No threats were found so no changes to performance were noted after rebooting regularly......(Although after running, the mouse is functioning again)

When I try to access the internet using Firefox,the google home screen opens up just fine but when I try to access any other page, I get a message stating Server Not Found....

#9 dev00790

dev00790

    Bleeping chocoholic


  • Members
  • 4,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:14 AM

Posted 02 April 2012 - 06:30 PM

Hi

There is a missing registry key which is preventing you from getting online.
Before we fix that, let's reduce your exposure to getting more malware, by updating some outdated software:

Step 1

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Select your Platform.
  • Under Which should I choose?, check the box for Windows Offline Installation and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u31-windows-i586.exe (or jre-6u30-windows-x64.exe for 64-bit) to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.

Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

Step 2


Adobe Reader is outdated
  • Please download the latest version of Adobe Reader from http://get.adobe.com/uk/reader/ to your Desktop
  • Double click the file to start the installation process
  • When it is installed restart the computer

Step 3

Mozilla Firefox is outdated
  • Please download the latest version of Firefox from http://www.mozilla.org/en-US/firefox/fx/ to your Desktop
  • Double click the file to start the installation process
  • When it is installed restart the computer

Step 4
  • Please download wuserv.reg from the following page link and save the file to your desktop
  • Double click the file to merge it into the registry. If a window appears asking you whether to run this click "Run".

Step 5

How is your computer running now?

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#10 gettoff

gettoff
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:14 PM

Posted 04 April 2012 - 10:20 PM

Removed and reinstalled Java (downloaded setup file from flash drive).

When I tried to update Adobe reader (again from setup file from flash drive), I saved the setup file to my desktop. When I started installation, it removes the setup icon from the desktop, acts as though it is installing but gives an error message

"Installation encountered errors

Actionlist not found"

When I clicked on DONE, it tries to open internet explorer to the adobe website but the internet is still not working.

I went ahead and removed Adobe reader 8.3 (from the control panel) and restarted machine in hopes that removing it would help.

Saved the Mozilla Firefox setup file and installed the latest version....restarted the machine and then ran the registry file you referenced in your last post.

Tried opening Firefox and opening a page.....still not accessing any internet pages though.....

Hope I didn't do anything too stupid with removing the outdated Adobe......

Still not noticing much of a difference though.

#11 dev00790

dev00790

    Bleeping chocoholic


  • Members
  • 4,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:14 AM

Posted 05 April 2012 - 05:46 PM

Hi

There is a missing registry key which is preventing you from getting online.

- Since you are unable to get online, this is why you are currently not able to update any software (unless via usb)

Please do the following next:

Step 1

  • Please download wuauserv from link
  • Save it to your desktop
  • Double click the file to merge it into the registry. If window appears asking you whether to run this click "Run".

Step 2

  • Launch Malwarebytes' Anti-Malware (MBAM)
  • Click on the tab update, then click Check for Updates
  • If an update is found, it will download and install the latest version.
  • Then on the Scanner tab select Perform full scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • When completed, a log will open in Notepad.
  • Post the log in your next reply.
Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt



Step 3


How is your computer running now?

Edited by dev00790, 05 April 2012 - 05:49 PM.

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#12 gettoff

gettoff
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:14 PM

Posted 09 April 2012 - 07:07 AM

Am running a little behind on trying your latest suggestions due to the holiday weekend (was out of town).....Might need a little extra time to try out your latest suggestions. (Just wanted to keep you posted on progress).

Thanks so much for all you've done so far.....

#13 dev00790

dev00790

    Bleeping chocoholic


  • Members
  • 4,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:14 AM

Posted 09 April 2012 - 05:00 PM

You're welcome. Thanks for the update.

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog


#14 gettoff

gettoff
  • Topic Starter

  • Members
  • 25 posts
  • OFFLINE
  •  
  • Local time:07:14 PM

Posted 11 April 2012 - 08:25 PM

Downloaded wuauserv.reg as you suggested (on flash drive), saved to desktop....double clicked and received the following message:
"Information in C;\Documents and Settings\Compaq_Administrator\Desktop\wuauserv.reg has been successfully entered into the registry."

Ran mbam (again from flash drive but could not update since i cannot access internet)....Log follows:

Malwarebytes Anti-Malware 1.60.1.1000
www.malwarebytes.org

Database version: v2012.01.13.04

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 6.0.2900.5512
Compaq_Administrator :: COMPUTERROOM [administrator]

4/9/2012 22:04:10
mbam-log-2012-04-09 (22-04-10).txt

Scan type: Full scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 325437
Time elapsed: 2 hour(s), 40 minute(s), 53 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

Restarted machine after scan....Tried accessing internet after restart but there is no noticeable difference (still will not log on). I know the internet connection is good by the way as I'm using it on my laptop to respond....

#15 dev00790

dev00790

    Bleeping chocoholic


  • Members
  • 4,756 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:UK
  • Local time:01:14 AM

Posted 12 April 2012 - 06:40 PM

Hi

Please run Farbar Service scanner (FSS) and Minitoolbox again as per my earlier post
Post the logs in your next reply

Regards, dev00790

---------------------------------------

Marge: "Homer, the plant called. They said if you don't show up tomorrow don't bother showing up on Monday." Homer: "Woo-hoo! Four-day weekend!"I do not reply to Private Messages (PMs) asking for assistance - please use the forums instead. If I have been helping you, and I have not replied to your latest post in 48 hours please send me a PM. My Blog





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users