This is the fourth time I've suddenly gotten a blue screen that says it's shutting down Windows to protect it and naming the following problem: Ox0000008e (Oxc0000005, OxBF82EB30, OxB3E2AAC8, ox00000000) Win32k.sys Address BF82EB30 base at BF800000 Date Stamp 4f2ba740
I hope the letter O and the numeral 0 are right.
I googled it and found this website: http://www.0x0000008e.com/ that Norton says is safe. They allegedly have a "free download" to fix this, but while it's free to download it, it's not free to use it. Minor detail in semantics!
I've installed no new hardware or drivers, but did install Chrome and a few plugins. The problem started after the plugins, but that could be a coincidence. I do not play CDs or DVDs, or any kind of games.
I have and used right after it happened the first time a couple of weeks ago: Iobit Malware Fighter, Malwarebytes, ESET online scanner, Advanced System Care, Wise PC Engineer, Eusing Free Registry Cleaner and the Registry Defrag, Wise Disk Cleaner. The first three came up totally clean, and I got rid of all of the problems the others identified.
I've also noticed that Avast has been updating a lot in the past week or so and that the computer is noticeably slower, particularly when opening up Firefox and Chrome and any links I click on, as well as any documents I have on my hard drive because the Avast ball is spinning, presumably checking for problems.
Just so you know, I'm extremely technologically blonde and unless you make it REALLY simple, I won't have any idea what you're telling me to do or how to do it. If worse comes to worse, I have a friend who is very computer savvy who will do TeamViewer and help me out.
Thank you. I understand that at some point this problem will prevent Windows from opening up at all, which would be a total disaster, because this is the computer I run my business on and it's all I've got.
Edit: Moved topic from Virus, Trojan, Spyware, and Malware Removal Logs to the more appropriate forum, due to the absence of any malware logs. ~ Animal
Edited by misssbb, 26 March 2012 - 10:27 AM.