Shortcuts and QuickLaunch missing after virus

My PC was infected with an adware (malware?) virus and I got it cleaned with Norton Internet Security. However, my documents were all set to "hidden" and all my program shortcuts were missing. I have managed to switch on my documents, but there are a lot of shortcuts missing, such as many of the Start Menu programs. For instance, under Microsoft I see only "Office Tools" and not the normal Office suite shortcuts.
My Quicklaunch icons are also missing.
How can I fix this please?

I had this exact same problem earlier today. After much googling I found the answer here at BC. I'll quote the post below that solved my problem.

OK. Did you try...
Download and run UnHide

Most of the times unhide may not fix startmenu empty issues

Press Windows+R key and type

%temp% and click ok

If you're lucky you will find a folder called SMTMP,copy it to a safe location(let me know if you have the folder)

If you do not have SMTMP ,try this

Download Recuva

http://www.filehippo.com/download_recuva/

Install it and when you get the recuva screen

Click Cancel on the wizard.
Click on Options- Actions Tab. Check "Restore folder structure."
Run a regular scan on the system drive.

When complete, use the filter box in the upper right corner and type

smtmp for XP

Select all the files and recover them to a folder.Browse through the folder.
Now you should get back the smtmp folder.You should see folders like 1,2,4.

If that fails you have to use the manual method given here

http://www.smartestcomputing.us.com/topic/46010-how-to-restore-start-menu-and-files-hiddendeleted-by-a-virus/

Good luck

I tried UNHIDE.EXE but it didn't get my shortcuts back.
Narenxp - I do have the smtmp folder. Please advise.

Tom

In SMTMP ,you have 1,2 and 4 sub folders

Copy contents of

folder named 1 to C:\Documents and Settings\all users\startmenu

Click YES for replacing the programs folder

folder named 2 to C:\Documents and Settings\UserName\Application Data\Microsoft\Internet Explorer\Quick Launch

folder named 4 to C:\Documents and Settings\all users\desktop

good luck

Thanks - that looks fine now.

Tom

Actually - it's fine apart from one thing - my Start menu is very short now. I know there was a lot more programs avove it (such as Windows Media Player, Accessories etc.) Could these be restored also?

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