BSOD - BAD POOL HEADER

I'm using Windows 7 Home Premium Edition Service Pack 1 in 64-bit operating system. My laptop is Acer Aspire 5738 using Intel® Core™ Core 2 Duo T6600 with 4 GB RAM. I had a BSOD randomly appearing yesterday. I was just browsing on my Firefox 10.0.2 when it appeared, and I'm not doing anything else. I didn't installed any software during the previous months. The error code that appears is BAD_POOL_HEADER. I haven't listed the 0x00 something because it automatically restarted after it dump the memory or something. Please help, thanks!

Hello,

You really haven't given many details but a quick Google shows that MS has a link that looks like it can help. It includes the list of "0x00" codes you missed so if it occurs again write it down or take a pick with your cell phone. MS_Link Hope this helps.

Hi -
You can use this Blue Screen program to get some details of your problem.

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
Unzip downloaded file and double click on BlueScreenView.exe to run the program.
When scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

If there are no other records of the problem, this will give some details to start with, including codes and often the cause.

Thank You -

==================================================
Dump File : 030512-56456-01.dmp
Crash Time : 3/5/2012 8:59:51 AM
Bug Check String : BAD_POOL_HEADER
Bug Check Code : 0x00000019
Parameter 1 : 00000000`00000020
Parameter 2 : fffffa80`01336540
Parameter 3 : fffffa80`01336550
Parameter 4 : 00000000`04012e88
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+5948e
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\030512-56456-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 275,328
==================================================

Also, between today and yesterday, I opened msconfig and disabled some startup programs, specifically Vuze, and GameXN (an annoying pop-up that came from Skype). Since then, I haven't encountered any BSODs. Another problem I have is that the memory dump was accidentally deleted by CCCleaner (I didn't notice that it deletes memory dumps also). Good thing that I managed to save the text file before I was able to run CCCleaner. Sorry for that.

I'm using Windows 7 Home Premium Edition Service Pack 1 in 64-bit operating system. My laptop is Acer Aspire 5738 using Intel® Core™ Core 2 Duo T6600 with 4 GB RAM. I've received another BSOD randomly while browsing the net using Firefox. I'm not using other applications during that time. I'm using Spybot - Search and Destroy 1.6.2 and Avast Free Antivirus. Also, I had a BSOD 10 days ago the details here: http://www.bleepingcomputer.com/forums/topic445201.html (and still not resolved yet).

Startup was too slow so I decided to uncheck to following startup items:

acer arcade deluxed playmovie
acer backup manager
facebook update
Google Toolbar Notifier
Groove Monitor Utility
magic disc
search protection (2)
skype
VProtect application

I decided to copy the log using BlueScreen view to give more details and to save time:

==================================================
Dump File : 031512-35225-01.dmp
Crash Time : 3/15/2012 11:28:06 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`032119bc
Parameter 3 : fffff880`033e0808
Parameter 4 : fffff880`033e0060
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+1ac9bc
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+1ac9bc
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031512-35225-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 275,272
==================================================

Let's collect some more information about what might be going on here and I will have a look at it.

• I will ask a Moderator to merge your two topics into one.

Please follow the instructions: BSOD Posting Instructions: Windows 7 - Vista

(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the same location!)
... with one exception in the following line:

• "4. Zip up the entire output folder + PERFMON and attach the zip file to your next post."

The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit). Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file. I will have a look at the contained information and see if I can shed some light on your BSOD issue.

See the suggestions in the following links for recommendations on file sharing websites:

• http://lifehacker.com/388284/best-online-file-sharing-services
• http://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/
• http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

Please Publish a Snapshot using Speccy, and post a link to it in this thread.

• It is a convenient and accurate way of providing us with details of your computer specifications.

Please download MiniToolBox, save it to your desktop and run it.

• Checkmark the following checkboxes:
  
  • List Installed Programs
• Click Go.
  When the scan is finished, a text file will open in a Notepad window.
• Copy the entire contents of the Notepad window, and paste in your reply.
  (Result.txt will be saved in the same directory the tool is run.)

Here's the BSOD link:

http://www.mediafire.com/?n1wh4r6woycb6gx

Here's the Speecy link:

http://speccy.piriform.com/results/psdmJFTHiApXxqbkFD5GeeW

· OS - Windows 7 Home Premium 64-bit
· What was original installed OS on system? OS didn't changed since I haven't reformatted or upgraded it.
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? The OS is pre-installed on system
· Age of system (hardware): 2 years
· Age of OS installation - have you re-installed the OS? I haven't reinstalled the OS

· CPU - Intel Mobile Core 2 Duo T6600 @ 2.20GHz
· Video Card - I'm not sure but I think it's ATI RADEON HD4570 512MB (graphics card?)
· MotherBoard - Acer JV50 (U2E1)
· Power Supply - brand & wattag: 6 cell Li-ion battery (dead already. I'm using a charger)

· System Manufacturer - Acer
· Exact model number (if laptop, check label on bottom) - Acer Aspire 5738G


MiniToolBox by Farbar Version: 18-01-2012
Ran by RAMON (administrator) on 15-03-2012 at 13:52:32
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************

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Visual Studio 2005 Tools for Office Second Edition Runtime
Visual Studio 2008 x64 Redistributables (Version: 10.0.0.2)
Visual Studio Tools for the Office system 3.0 Runtime
Visual Studio Tools for the Office system 3.0 Runtime (Version: 9.0.21022)
VLC media player 1.1.5 (Version: 1.1.5)
Vuze (Version: 4.6)
WebReg (Version: 140.0.212.017)
Welcome Center (Version: 1.00.3008)
WIDCOMM Bluetooth Software (Version: 6.2.0.9700)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Family Safety (Version: 15.4.3502.0922)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Language Selector (Version: 15.4.3502.0922)
Windows Live Mail (Version: 15.4.3502.0922)
Windows Live Mesh (Version: 15.4.3502.0922)
Windows Live Mesh ActiveX Control for Remote Connections (Version: 15.4.5722.2)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Messenger Companion Core (Version: 15.4.3502.0922)
Windows Live MIME IFilter (Version: 15.4.3502.0922)
Windows Live Movie Maker (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live Photo Gallery (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3502.0922)
Windows Live Remote Client (Version: 15.4.5722.2)
Windows Live Remote Client Resources (Version: 15.4.5722.2)
Windows Live Remote Service (Version: 15.4.5722.2)
Windows Live Remote Service Resources (Version: 15.4.5722.2)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live Sync (Version: 14.0.8089.726)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3502.0922)
Windows Live Writer (Version: 15.4.3502.0922)
Windows Live Writer Resources (Version: 15.4.3502.0922)
Windows Mobile 5.0 SDK R2 for Pocket PC (Version: 5.00.1700.5.14343.06)
Windows Mobile 5.0 SDK R2 for Smartphone (Version: 5.00.1700.5.14343.06)
WinRAR 4.00 beta 7 (32-bit) (Version: 4.00.7)
Yahoo! BrowserPlus 2.9.8
Yahoo! Messenger
Yahoo! Search Protection
Yahoo! Software Update
Yahoo! Toolbar
YouTube Downloader 2.6.1
ミクキス (Version: 1.0.0)

**** End of log ****

Installed Programs

avast! Free Antivirus (Version: 6.0.1367.0)
AVG 2012 (Version: 12.0.2092)

Loaded modules for avast!

aswFsBlk.SYS Tue Nov 29 04:51:52 2011
aswMonFlt.sys Tue Nov 29 04:52:10 2011
aswRdr.SYS   Tue Nov 29 04:52:20 2011
aswSnx.SYS   Tue Nov 29 04:54:05 2011
aswSP.SYS    Tue Nov 29 04:53:57 2011
aswTdi.SYS   Tue Nov 29 04:52:18 2011

Loaded modules for AVG:

AVGIDSEH.Sys Mon Jul 11 08:36:50 2011
avgmfx64.sys Mon Aug 08 13:41:46 2011
avgrkx64.sys Tue Sep 13 14:02:34 2011
avgtdia.sys  Mon Jul 11 08:46:53 2011

Running more than one antivirus program may be the cause of your system crashes. They can conflict with each other and cause system instability and crashes, as well as compromise security by reducing the effectiveness of each program's protection. Un-install either AVG or avast! by the usual means and then run the removal tool applicable to the program that you uninstall.

Download and run the appropriate removal tool:

• Removal tool for AVG: AVG Remover(64bit) 2012
• Removal tool for avast!

Loaded module in the crash dump:

sptd.sys     Tue Aug 24 16:13:12 2010

sptd.sys is normally associated with Daemon Tools or Alcohol 120% (CD/DVD-ROM drive emulation software), but I see no evidence of those programs in the un-installation list (Check your list of installed programs and if there, uninstall the programs). This is a well known trouble-maker/bsod-maker in Windows 7 systems. Unfortunately the sptd.sys file is usually left behind after uninstalling the program, and it needs to be removed manually or using the following method:

• Download and run the SPTD setup file: http://www.duplexsecure.com/en/downloads
  
  Note: Running this file will enable you to either uninstall sptd.sys or to install it.
• Choose to uninstall/remove sptd.sys

When you have done this restart the computer and check that the file sptd.sys is no longer present on your system. One way to verify this is to perform a search for the file.

Note: You are using 64 bit Windows 7 ... so ensure that you use the 64 bit version of SystemLook.

Please download SystemLook.exe and save it to your Desktop.

• alternate download link
  For users of Windows 64 bit systems: SystemLook (64-bit)
  
• Double-click SystemLook.exe to run it.
• Copy the content of the following code box and paste into the main text field:
  

  :filefind
  sptd.sys
  

• Click the Look button to start the scan.
  Please be patient, as it may take a little time.
• When finished, a Notepad window will open with the results of the scan.
• Please copy & paste the entire content of this log in your next reply.

Note: The log, SystemLook.txt, is saved on your Desktop.


Installed Programs

Adobe Reader 9.5.0 MUI (Version: 9.5.0)

Loaded module in crash dump:

adfs.SYS     Fri Jun 27 06:52:37 2008

Adobe Reader appears to be out of date and therefore a security risk.

• Update Adobe Reader.

Note: There was only the one minidump collected. Please be aware that running CCleaner with its default settings will remove minidumps: When trouble-shooting system crashes it is advisable to either change the default settings of CCleaner or to not run it in order to keep all minidumps for analysis.

=======================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\Tom Rodriguez_BC\Windows7_Vista_jcgriff2\031512-35225-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Mar 15 14:26:42.182 2012 (UTC + 11:00)
System Uptime: 0 days 0:09:34.930
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
BUGCHECK_STR: 0x7E
FAILURE_BUCKET_ID: X64_0x7E_nt!ExDeferredFreePool+100
Bugcheck code 1000007E
Arguments ffffffff`c0000005 fffff800`032119bc fffff880`033e0808 fffff880`033e0060
BiosVersion = V1.21
BiosReleaseDate = 10/23/2009
SystemManufacturer = Acer
SystemProductName = Aspire 5738
CPUID: "Intel® Core™2 Duo CPU T6600 @ 2.20GHz"
MaxSpeed: 2200
CurrentSpeed: 2194
................................................................

I had another BSOD when I finished running SystemLook.exe, here is the dump:


==================================================
Dump File : 031612-30092-01.dmp
Crash Time : 3/16/2012 10:42:36 AM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff800`0320c9bc
Parameter 3 : fffff880`089f6f80
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+7fd00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17592 (win7sp1_gdr.110408-1631)
Processor : x64
Crash Address : ntoskrnl.exe+7fd00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\031612-30092-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 275,224
==================================================

I wasn't able to post the log because the laptop had a BSOD before I even post it. I'll edit after redoing the SystemLookup.exe again.

EDIT: In BlueScreenView, it seems that it that 2 BSOD were caused by ntoskrnl.exe.

EDIT 2:

SystemLook 30.07.11 by jpshortstuff
Log created at 10:53 on 16/03/2012 by RAMON
Administrator - Elevation successful

========== filefind ==========

Searching for "sptd.sys"
No files found.

-= EOF =-

C:\Windows\Minidump\031612-30092-01.dmp

Please zip up the last minidump and attach to your reply so I can have a closer look.

• Navigate to C:\Windows\Minidump <<< folder
• Right-click on the most recent minidump file > Send to ... > Compressed (zipped) Folder.
  The zip file will be located in the same place (the Minidump folder).
• Attach the zip file to your next reply.
  When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message.

Attached is the minidump

EDIT 2: It seems like Adobe 9.5.0 is the latest version. I ran Adobe Reader 9, then clicked Help, then Search for Updates. According to the updater, there are no updates available.

There's no clear direction in which to proceed at this time so let's run Driver Verifier and see if anything turns up.

• Run it for 24 to 36 hours unless the system crashes beforehand.
• It doesn't matter if you are using the computer or not during that time.

Run Driver Verifier following the instructions DRIVER VERIFIER - Windows 7 & Vista ... by jcgriff2

• Notes:
  
• Do not omit the first step, to create a System Restore point before enabling Driver Verifier.
• Read the instructions on how to check the Driver Verifier Status.
• Read the instructions on how To Turn Driver Verifier OFF when you have finished with it.
• Read the instructions (and record them on paper so you have them if needed) about what to do IF you cannot start the system normally after it crashes under Driver Verifier.
• Run Driver Verifier for 36 hours unless the system crashes. It doesn't matter whether you are using the computer or not during that time.

If your system BSOD’s under the Driver Verifier:

• Locate the minidump file:
  
  • C:\Windows\Minidump <<< folder
• Zip up the most recent minidump file:
  
  • Right-click on the most recent minidump file > Send to ... > Compressed (zipped) Folder.
  • The zip file will be located in the same place
• Attach the zip file to your next post in this thread.
  
  • When you click on Add Reply, you will see the facility to attach a file just below the box where you type your message

=======================
BSOD BUGCHECK SUMMARY
................................................................
Loading Dump File [C:\CactusIsland\Tom Rodriguez_BC\minidump\031612-30092-01.dmp]
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Fri Mar 16 13:41:27.852 2012 (UTC + 11:00)
System Uptime: 0 days 0:13:23.600
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
SYSTEM_SERVICE_EXCEPTION (3b)
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: lsass.exe
FAILURE_BUCKET_ID: X64_0x3B_nt!ExDeferredFreePool+100
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff800`0320c9bc fffff880`089f6f80 00000000`00000000
BiosVersion = V1.21
BiosReleaseDate = 10/23/2009
SystemManufacturer = Acer
SystemProductName = Aspire 5738
CPUID: "Intel® Core™2 Duo CPU T6600 @ 2.20GHz"
MaxSpeed: 2200
CurrentSpeed: 2194
................................................................

I still haven't started using Driver Verifier. My free time would be on Tuesday night when I can run the laptop for about 36 hours straight, so I might post the log on Thursday, but I have some questions:

* I don't have a CD (original) of Windows 7. Should I proceed with Driver Verifier or is it (the Windows CD) really needed? If I can't obtain an original copy of Windows 7 CD, are there any alternatives?
* You said that it doesn't matter if I use the computer when running Driver Verifier. Does that mean that I can use the computer/laptop as normal or must I try to minimize computer usage?
* The laptop is being run by a charger only and the battery is dead. (The laptop turns off the moment the charger disconnects, even if it is only for a short amount of time) Will my laptop be put at risk in case there is a power outage in the middle of running driver verifer? If yes, then I might wait till I buy a new battery before starting this.

Thanks for your help.

I still haven't started using Driver Verifier. My free time would be on Tuesday night when I can run the laptop for about 36 hours straight, so I might post the log on Thursday, but I have some questions:

* I don't have a CD (original) of Windows 7. Should I proceed with Driver Verifier or is it (the Windows CD) really needed? If I can't obtain an original copy of Windows 7 CD, are there any alternatives?
* Also, how can I determine if I have Hard Drive Recovery Partition? Is it automatically available in Windows 7?
* You said that it doesn't matter if I use the computer when running Driver Verifier. Does that mean that I can use the computer/laptop as normal or must I try to minimize computer usage? What activities am I not allowed to do when running it?
* The laptop is being run by a charger only and the battery is dead. (The laptop turns off the moment the charger disconnects, even if it is only for a short amount of time) Will my laptop be put at risk in case there is a power outage in the middle of running driver verifer? If yes, then I might wait till I buy a new battery before starting this.

Thanks for your help.

Bump. I need answers to the questions first before I start using Driver Verifier because I'm a bit afraid to use it, honestly. Hopefully I'll be able to start running it Friday night.