Posted 10 February 2012 - 11:33 AM
Hi everyone! I am positng this in the windows 7 forum because my issue is with windows 7 giving me an error message on boot up. If this is actually the wrong board please go ahead and move it.
Okay so this is a bit of a long story...
I started having a google redirect issue on my dell laptop the other day. I though I had taken care of it with malwarebites, but suddenly while I am surfing the net the screen goes completley black and I am faced with a blue screen of death. Can't start anything. Safe mode, system repair, and system restore either freeze or get the same blue screen of death.
I finally end up using the Dell system local backup that is a preloaded recovery tool on their computers, and the two burned recovery discs I made with it when I first got the pc. Using this I restore the PC to its factory setting wiping out my old files and partitions. It works! and I go through setting up windows like the first time. It loads up and is working fine. I load on some anti spyware programs scan my computer, set up the internet, and start updating windows.
Once I dowload my updates and restart my computer the computer will not boot windows. I get a error that goes something like this
Windows failed to start. A Recent hardware or software change might be the cause. To fix the problem:
1. Insert your windows installation disc and restart your computer.
2. Choose your langugae settings, and then click next
3. Click "repair your computer."
Info: The boot selection failed because a required device is inaccessible.
I cant get safe mode to work. Basically my only option is to stick my recovery disk back in and repeat a factory fresh recovery and that gets my computer back working, but every time I turn it off I get the boot error. It is frustrating because I can get it to work fine otherwise. Right now I am just putting my laptop to sleep mode but I would like to be able to turn it it off without recovering windows each time!
If you have any ideas that could help me that would be great. I am thinking there is some sort of lingering software/hardware incompatibility or the virus/malware altered something to make the boot up process change. I feel like there is something I could probably do or run in windows to fix this. For awhile I was thinking my hard drive was messed up, but if that was the case I would assume I would not be able to recover windows and load anti virus software on it and have everything be normal, only to not have windows restart. I would appreciate any pointers or help you could give me thanks.