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Win21 agent-AKYA need help


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11 replies to this topic

#1 girlegirl7101

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Posted 27 January 2012 - 11:43 AM

I downloaded Avast and it ran during a boot scan and found a few virus. All but this one could be deleted. One was a related to a java virus. I am still getting use to avast as i keep accidentally deleting the details of the scan. I wrote down the name it said win32 agent-AKYA. Any idea what type of virus this is and if it can be repaired? thanks!

Edited by girlegirl7101, 27 January 2012 - 12:19 PM.


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#2 Broni

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Posted 27 January 2012 - 04:44 PM

Welcome aboard Posted Image

Download Security Check from HERE, and save it to your Desktop.

* Double-click SecurityCheck.exe
* Follow the onscreen instructions inside of the black box.
* A Notepad document should open automatically called checkup.txt; please post the contents of that document.

=============================================================================

Please download Farbar Service Scanner and run it on the computer with the issue.
  • Make sure the following options are checked:
    • Internet Services
    • Windows Firewall
    • System Restore
    • Security Center
    • Windows Update
  • Press "Scan".
  • It will create a log (FSS.txt) in the same directory the tool is run.
  • Please copy and paste the log to your reply.

====================================================================================

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • Report FF Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Winsock Entries
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size
Click Go and post the result.

=============================================================================

Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform quick scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad.
* Post the log back here.

Be sure to restart the computer.

The log can also be found here:
C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\log-date.txt
Or at C:\Program Files\Malwarebytes' Anti-Malware\Logs\log-date.txt

=============================================================================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

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#3 girlegirl7101

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Posted 18 June 2012 - 10:56 AM

So...I am awful! I have left this virus on my computer this whole time.. I ran another scan cause my computer is getting so slow and its still there of course!

Results of screen317's Security Check version 0.99.24
Windows XP Service Pack 3 x86
Internet Explorer 8
``````````````````````````````
Antivirus/Firewall Check:

Windows Firewall Enabled!
avast! Free Antivirus
Antivirus up to date!
```````````````````````````````
Anti-malware/Other Utilities Check:

Malwarebytes' Anti-Malware
Java™ 6 Update 31
Adobe Flash Player 11.2.202.235
Mozilla Firefox (x86 en-US..)
````````````````````````````````
Process Check:
objlist.exe by Laurent

AVAST Software Avast AvastSvc.exe
AVAST Software Avast avastUI.exe
``````````End of Log````````````

#4 girlegirl7101

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Posted 18 June 2012 - 10:58 AM

Farbar Service Scanner Version: 09-06-2012
Ran by Alicia (administrator) on 18-06-2012 at 08:58:00
Running from "C:\Documents and Settings\Alicia\My Documents\Downloads"
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo IP is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Security Center:
============

Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


File Check:
========
C:\WINDOWS\system32\dhcpcsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\afd.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\netbt.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\tcpip.sys => MD5 is legit
C:\WINDOWS\system32\Drivers\ipsec.sys => MD5 is legit
C:\WINDOWS\system32\dnsrslvr.dll => MD5 is legit
C:\WINDOWS\system32\ipnathlp.dll => MD5 is legit
C:\WINDOWS\system32\netman.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\srsvc.dll => MD5 is legit
C:\WINDOWS\system32\Drivers\sr.sys => MD5 is legit
C:\WINDOWS\system32\wscsvc.dll => MD5 is legit
C:\WINDOWS\system32\wbem\WMIsvc.dll => MD5 is legit
C:\WINDOWS\system32\wuauserv.dll => MD5 is legit
C:\WINDOWS\system32\qmgr.dll => MD5 is legit
C:\WINDOWS\system32\es.dll => MD5 is legit
C:\WINDOWS\system32\cryptsvc.dll => MD5 is legit
C:\WINDOWS\system32\svchost.exe => MD5 is legit
C:\WINDOWS\system32\rpcss.dll => MD5 is legit
C:\WINDOWS\system32\services.exe => MD5 is legit


**** End of log ****

#5 girlegirl7101

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Posted 18 June 2012 - 11:03 AM

MiniToolBox by Farbar Version: 09-06-2012
Ran by Alicia (administrator) on 18-06-2012 at 09:00:29
Microsoft Windows XP Professional Service Pack 3 (X86)
Boot Mode: Normal
***************************************************************************

========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= FF Proxy Settings: ==============================

========================= Hosts content: =================================


127.0.0.1 localhost

========================= IP Configuration: ================================

Cisco AM10 = Wireless Network Connection (Connected)
Intel® 82566DC Gigabit Network Connection = Local Area Connection (Media disconnected)


# ----------------------------------
# Interface IP Configuration
# ----------------------------------
pushd interface ip


# Interface IP Configuration for "Local Area Connection"

set address name="Local Area Connection" source=dhcp
set dns name="Local Area Connection" source=dhcp register=PRIMARY
set wins name="Local Area Connection" source=dhcp

# Interface IP Configuration for "Wireless Network Connection"

set address name="Wireless Network Connection" source=dhcp
set dns name="Wireless Network Connection" source=dhcp register=PRIMARY
set wins name="Wireless Network Connection" source=dhcp


popd
# End of interface IP configuration




Windows IP Configuration



Host Name . . . . . . . . . . . . : alicia1

Primary Dns Suffix . . . . . . . :

Node Type . . . . . . . . . . . . : Broadcast

IP Routing Enabled. . . . . . . . : No

WINS Proxy Enabled. . . . . . . . : No

DNS Suffix Search List. . . . . . : gateway.2wire.net



Ethernet adapter Local Area Connection:



Media State . . . . . . . . . . . : Media disconnected

Description . . . . . . . . . . . : Intel® 82566DC Gigabit Network Connection

Physical Address. . . . . . . . . : 00-19-D1-26-04-2B



Ethernet adapter Wireless Network Connection:



Connection-specific DNS Suffix . : gateway.2wire.net

Description . . . . . . . . . . . : Cisco AM10

Physical Address. . . . . . . . . : 68-7F-74-83-8C-7E

Dhcp Enabled. . . . . . . . . . . : Yes

Autoconfiguration Enabled . . . . : Yes

IP Address. . . . . . . . . . . . : 192.168.1.64

Subnet Mask . . . . . . . . . . . : 255.255.255.0

Default Gateway . . . . . . . . . : 192.168.1.254

DHCP Server . . . . . . . . . . . : 192.168.1.254

DNS Servers . . . . . . . . . . . : 192.168.1.254

Lease Obtained. . . . . . . . . . : Monday, June 18, 2012 12:08:46 AM

Lease Expires . . . . . . . . . . : Tuesday, June 19, 2012 12:08:46 AM

Server: home
Address: 192.168.1.254

Name: google.com
Addresses: 74.125.224.65, 74.125.224.66, 74.125.224.67, 74.125.224.68
74.125.224.69, 74.125.224.70, 74.125.224.71, 74.125.224.72, 74.125.224.73
74.125.224.78, 74.125.224.64



Pinging google.com [74.125.224.97] with 32 bytes of data:



Reply from 74.125.224.97: bytes=32 time=36ms TTL=54

Reply from 74.125.224.97: bytes=32 time=36ms TTL=54



Ping statistics for 74.125.224.97:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 36ms, Maximum = 36ms, Average = 36ms

Server: home
Address: 192.168.1.254

Name: yahoo.com
Addresses: 98.139.183.24, 209.191.122.70, 72.30.38.140



Pinging yahoo.com [72.30.38.140] with 32 bytes of data:



Reply from 72.30.38.140: bytes=32 time=41ms TTL=53

Reply from 72.30.38.140: bytes=32 time=41ms TTL=53



Ping statistics for 72.30.38.140:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 41ms, Maximum = 41ms, Average = 41ms

Server: home
Address: 192.168.1.254

Name: bleepingcomputer.com
Address: 208.43.87.2



Pinging bleepingcomputer.com [208.43.87.2] with 32 bytes of data:



Reply from 208.43.87.2: Destination host unreachable.

Reply from 208.43.87.2: Destination host unreachable.



Ping statistics for 208.43.87.2:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms



Pinging 127.0.0.1 with 32 bytes of data:



Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128



Ping statistics for 127.0.0.1:

Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),

Approximate round trip times in milli-seconds:

Minimum = 0ms, Maximum = 0ms, Average = 0ms

===========================================================================
Interface List
0x1 ........................... MS TCP Loopback interface
0x2 ...00 19 d1 26 04 2b ...... Intel® 82566DC Gigabit Network Connection - Packet Scheduler Miniport
0x10004 ...68 7f 74 83 8c 7e ...... Cisco AM10 - Packet Scheduler Miniport
===========================================================================
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.254 192.168.1.64 20
127.0.0.0 255.0.0.0 127.0.0.1 127.0.0.1 1
169.254.0.0 255.255.0.0 192.168.1.64 192.168.1.64 20
192.168.1.0 255.255.255.0 192.168.1.64 192.168.1.64 20
192.168.1.64 255.255.255.255 127.0.0.1 127.0.0.1 20
192.168.1.255 255.255.255.255 192.168.1.64 192.168.1.64 20
224.0.0.0 240.0.0.0 192.168.1.64 192.168.1.64 20
255.255.255.255 255.255.255.255 192.168.1.64 2 1
255.255.255.255 255.255.255.255 192.168.1.64 192.168.1.64 1
Default Gateway: 192.168.1.254
===========================================================================
Persistent Routes:
None
========================= Winsock entries =====================================

Catalog5 01 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 02 C:\Windows\System32\winrnr.dll [16896] (Microsoft Corporation)
Catalog5 03 C:\Windows\System32\mswsock.dll [245248] (Microsoft Corporation)
Catalog5 04 C:\Program Files\Bonjour\mdnsNSP.dll [121704] (Apple Inc.)
Catalog9 01 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 02 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 03 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 04 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 05 C:\Windows\system32\rsvpsp.dll [92672] (Microsoft Corporation)
Catalog9 06 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 07 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 08 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 09 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 10 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 11 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 12 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 13 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 14 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 15 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 16 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 17 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 18 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)
Catalog9 19 C:\Windows\system32\mswsock.dll [245248] (Microsoft Corporation)

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/17/2012 09:14:31 PM) (Source: .NET Runtime 2.0 Error Reporting) (User: )
Description: EventType clr20r3, P1 camerawindowdc.exe, P2 7.4.0.9, P3 491a22f2, P4 camerawindowdc, P5 7.4.0.9, P6 491a22f2, P7 169, P8 30, P9 clr20r30, P10 clr20r31.

Error: (05/29/2012 10:14:17 AM) (Source: Application Hang) (User: )
Description: Hanging application YahooMessenger.exe, version 10.0.0.1251, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/05/2012 07:58:23 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/05/2012 07:58:23 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/05/2012 07:58:23 PM) (Source: crypt32) (User: )
Description: Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/02/2012 11:27:34 AM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 1.9.2.4448, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (05/01/2012 02:23:27 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 1.9.2.4448, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/22/2012 10:32:48 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 1.9.2.4448, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/22/2012 00:36:03 PM) (Source: Application Hang) (User: )
Description: Hanging application firefox.exe, version 1.9.2.4448, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

Error: (04/22/2012 10:00:00 AM) (Source: Application Error) (User: )
Description: Faulting application brstswnd.exe, version 3.5.1.3, faulting module brstswnd.exe, version 3.5.1.3, fault address 0x0000149f.
Processing media-specific event for [brstswnd.exe!ws!]


System errors:
=============
Error: (06/17/2012 08:59:14 PM) (Source: Service Control Manager) (User: )
Description: Timeout (30000 milliseconds) waiting for a transaction response from the stisvc service.

Error: (06/17/2012 07:13:30 PM) (Source: DCOM) (User: SYSTEM)
Description: The server {8BC3F05E-D86B-11D0-A075-00C04FB68820} did not register with DCOM within the required timeout.

Error: (06/17/2012 06:40:01 PM) (Source: 0) (User: )
Description: \Device\Ide\iaStor0

Error: (05/23/2012 00:15:23 AM) (Source: Windows Update Agent) (User: )
Description: Installation Failure: Windows failed to install the following update with error 0x80246007: Security Update for Microsoft .NET Framework 2.0 SP2 on Windows Server 2003 and Windows XP x86 (KB2633880).


Microsoft Office Sessions:
=========================
Error: (06/17/2012 09:14:31 PM) (Source: .NET Runtime 2.0 Error Reporting)(User: )
Description: clr20r3camerawindowdc.exe7.4.0.9491a22f2camerawindowdc7.4.0.9491a22f216930system.nullreferenceexceptionNIL

Error: (05/29/2012 10:14:17 AM) (Source: Application Hang)(User: )
Description: YahooMessenger.exe10.0.0.1251hungapp0.0.0.000000000

Error: (05/05/2012 07:58:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/05/2012 07:58:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/05/2012 07:58:23 PM) (Source: crypt32)(User: )
Description: http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cabA required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.

Error: (05/02/2012 11:27:34 AM) (Source: Application Hang)(User: )
Description: firefox.exe1.9.2.4448hungapp0.0.0.000000000

Error: (05/01/2012 02:23:27 PM) (Source: Application Hang)(User: )
Description: firefox.exe1.9.2.4448hungapp0.0.0.000000000

Error: (04/22/2012 10:32:48 PM) (Source: Application Hang)(User: )
Description: firefox.exe1.9.2.4448hungapp0.0.0.000000000

Error: (04/22/2012 00:36:03 PM) (Source: Application Hang)(User: )
Description: firefox.exe1.9.2.4448hungapp0.0.0.000000000

Error: (04/22/2012 10:00:00 AM) (Source: Application Error)(User: )
Description: brstswnd.exe3.5.1.3brstswnd.exe3.5.1.30000149f


=========================== Installed Programs ============================

Acrobat.com (Version: 2.0.0)
Acrobat.com (Version: 2.0.0.0)
Adobe AIR (Version: 1.5.3.9120)
Adobe Flash Player 10 ActiveX (Version: 10.0.42.34)
Adobe Flash Player 11 Plugin (Version: 11.2.202.235)
Adobe Reader X (10.0.1) (Version: 10.0.1)
Adobe Shockwave Player 11.5 (Version: 11.5.9.615)
Apple Application Support (Version: 2.1.7)
Apple Mobile Device Support (Version: 5.1.1.4)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 7.0.1426.0)
Bonjour (Version: 3.0.0.10)
Brother HL-2140 (Version: 1.00)
Canon Camera Access Library (Version: 8.4.0.1)
Canon Digital Camera Solution Disk 40-46 Software Starter Guide (Version: 1.1.0.1)
CANON iMAGE GATEWAY Task for ZoomBrowser EX (Version: 1.7.0.4)
Canon Internet Library for ZoomBrowser EX (Version: 1.6.3.9)
Canon MovieEdit Task for ZoomBrowser EX (Version: 3.0.0.20)
Canon Personal Printing Guide (Version: 1.0.0.1)
Canon PowerShot SD1200 IS_IXUS 95 IS Camera User Guide (Version: 1.0.0.1)
Canon Utilities CameraWindow (Version: 7.2.0.2)
Canon Utilities CameraWindow DC (Version: 7.4.0.9)
Canon Utilities CameraWindow DC_DV 6 for ZoomBrowser EX (Version: 6.5.0.3)
Canon Utilities MyCamera (Version: 7.2.0.4)
Canon Utilities MyCamera DC (Version: 7.2.0.5)
Canon Utilities PhotoStitch (Version: 3.1.22.46)
Canon Utilities RemoteCapture Task for ZoomBrowser EX (Version: 1.8.0.1)
Canon Utilities ZoomBrowser EX (Version: 6.3.0.7)
Canon ZoomBrowser EX Memory Card Utility (Version: 1.2.0.9)
Cisco Valet Connector (Version: 1.2.10104.2)
Conexant D850 56K V.9x DFVc Modem
Dell Resource CD (Version: 1.00.0000)
ESPNMotion (Version: 2.1.6.0011)
Facebook Plug-In
GemMaster Mystic
Google Chrome (Version: 19.0.1084.56)
Google Toolbar for Internet Explorer
Google Update Helper (Version: 1.3.21.111)
High Definition Audio Driver Package - KB835221 (Version: 20040219.000000)
Intel® PRO Network Connections Drivers
Intel® Quick Resume Technology Drivers
iTunes (Version: 10.6.1.7)
Java Auto Updater (Version: 2.0.7.1)
Java™ 6 Update 31 (Version: 6.0.310)
LeapFrog Connect (Version: 3.2.19.13664)
LeapFrog Leapster Explorer Plugin (Version: 3.2.22.13714)
Malwarebytes' Anti-Malware version 1.51.1.1800 (Version: 1.51.1.1800)
Math Addict 6
Math Addict 6 (C:\Program Files\Math Addict 6\)
Microsoft .NET Framework 1.0 Hotfix (KB2572066)
Microsoft .NET Framework 1.0 Hotfix (KB2604042)
Microsoft .NET Framework 1.0 Hotfix (KB2656378)
Microsoft .NET Framework 1.0 Hotfix (KB979904)
Microsoft .NET Framework 1.1 (Version: 1.1.4322)
Microsoft .NET Framework 1.1 Security Update (KB2656353)
Microsoft .NET Framework 1.1 Security Update (KB2656370)
Microsoft .NET Framework 1.1 Security Update (KB979906)
Microsoft .NET Framework 2.0 Service Pack 2 (Version: 2.2.30729)
Microsoft .NET Framework 3.0 Service Pack 2 (Version: 3.2.30729)
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 3.5 SP1 (Version: 3.5.30729)
Microsoft Default Manager (Version: 2.1.54.0)
Microsoft Search Enhancement Pack (Version: 2.0.264.0)
Microsoft UI Engine (Version: 4.0.0318.1)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Works (Version: 08.05.0818)
Move Media Player
Mozilla Firefox 13.0.1 (x86 en-US) (Version: 13.0.1)
Mozilla Maintenance Service (Version: 13.0.1)
MSN
MSN Toolbar (Version: 4.0.0379.0)
MSN Toolbar Platform (Version: 4.0.0379.0)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
NVIDIA Drivers
Otto
RealNetworks - Microsoft Visual C++ 2008 Runtime (Version: 9.0)
RealPlayer
RealUpgrade 1.1 (Version: 1.1.0)
Roxio DLA (Version: 5.2.0)
Roxio MyDVD LE (Version: 6.1.6)
Roxio RecordNow Audio (Version: 2.0.4)
Roxio RecordNow Copy (Version: 2.0.4)
Roxio RecordNow Data (Version: 2.0.4)
SigmaTel Audio (Version: 5.10.4803.0)
Sonic Encoders (Version: 1.00)
Sonic Update Manager (Version: 3.0.0)
Spelling Dictionaries Support For Adobe Reader 9 (Version: 9.0.0)
Spybot - Search & Destroy (Version: 1.6.2)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707) (Version: 1)
Update for Windows Internet Explorer 8 (KB976662) (Version: 1)
Update for Windows Internet Explorer 8 (KB978506) (Version: 1)
Update for Windows Internet Explorer 8 (KB980182) (Version: 1)
Update for Windows Media Player 10 (KB913800)
Update for Windows XP (KB2141007) (Version: 1)
Update for Windows XP (KB2345886) (Version: 1)
Update for Windows XP (KB2467659) (Version: 1)
Update for Windows XP (KB2541763) (Version: 1)
Update for Windows XP (KB2607712) (Version: 1)
Update for Windows XP (KB2616676) (Version: 1)
Update for Windows XP (KB2641690) (Version: 1)
Update for Windows XP (KB2718704) (Version: 1)
Update for Windows XP (KB951978) (Version: 1)
Update for Windows XP (KB955759) (Version: 1)
Update for Windows XP (KB967715) (Version: 1)
Update for Windows XP (KB968389) (Version: 1)
Update for Windows XP (KB971029) (Version: 1)
Update for Windows XP (KB971737) (Version: 1)
Update for Windows XP (KB973687) (Version: 1)
Update for Windows XP (KB973815) (Version: 1)
Update for Windows XP (KB978207) (Version: 1)
Update Rollup 2 for Windows XP Media Center Edition 2005
Use the entry named LeapFrog Connect to uninstall (LeapFrog Leapster Explorer Plugin)
WebFldrs XP (Version: 9.50.7523)
Windows Genuine Advantage Validation Tool (KB892130)
Windows Genuine Advantage Validation Tool (KB892130) (Version: 1.7.0069.2)
Windows Internet Explorer 8 (Version: 20090308.140743)
Windows Live ID Sign-in Assistant (Version: 6.500.3165.0)
Windows Media Format Runtime
Windows XP Media Center Edition 2005 KB2502898
Windows XP Media Center Edition 2005 KB2619340
Windows XP Media Center Edition 2005 KB2628259
Windows XP Media Center Edition 2005 KB908250
Windows XP Media Center Edition 2005 KB973768
Windows XP Service Pack 3 (Version: 20080414.031525)
Yahoo! Messenger

========================= Memory info: ===================================

Percentage of memory in use: 57%
Total physical RAM: 1021.85 MB
Available physical RAM: 433.41 MB
Total Pagefile: 2458.33 MB
Available Pagefile: 1810.08 MB
Total Virtual: 2047.88 MB
Available Virtual: 1969.23 MB

========================= Partitions: =====================================

1 Drive c: () (Fixed) (Total:232.82 GB) (Free:184.07 GB) NTFS
3 Drive f: () (Removable) (Total:0.12 GB) (Free:0.09 GB) FAT32

========================= Users: ========================================

User accounts for \\ALICIA1

Administrator Alicia ASPNET
Guest HelpAssistant SUPPORT_388945a0


**** End of log ****

#6 girlegirl7101

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Posted 18 June 2012 - 11:38 AM

Malwarebytes Anti-Malware 1.61.0.1400
www.malwarebytes.org

Database version: v2012.06.18.06

Windows XP Service Pack 3 x86 NTFS
Internet Explorer 8.0.6001.18702
Alicia :: ALICIA1 [administrator]

6/18/2012 9:10:11 AM
mbam-log-2012-06-18 (09-10-11).txt

Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 227393
Time elapsed: 21 minute(s), 59 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 0
(No malicious items detected)

Files Detected: 0
(No malicious items detected)

(end)

#7 girlegirl7101

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Posted 18 June 2012 - 02:53 PM

aswMBR version 0.9.9.1665 Copyright© 2011 AVAST Software
Run date: 2012-06-18 11:16:05
-----------------------------
11:16:05.781 OS Version: Windows 5.1.2600 Service Pack 3
11:16:05.781 Number of processors: 2 586 0xF06
11:16:05.781 ComputerName: ALICIA1 UserName: Alicia
11:16:11.046 Initialize success
11:16:15.156 AVAST engine defs: 12061801
11:16:34.734 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
11:16:34.734 Disk 0 Vendor: SAMSUNG_ VT10 Size: 238418MB BusType: 3
11:16:34.796 Disk 0 MBR read successfully
11:16:34.796 Disk 0 MBR scan
11:16:34.828 Disk 0 Windows XP default MBR code
11:16:34.859 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 238409 MB offset 63
11:16:34.906 Disk 0 scanning sectors +488263545
11:16:35.000 Disk 0 scanning C:\WINDOWS\system32\drivers
11:16:46.703 Service scanning
11:16:59.984 Modules scanning
11:17:08.468 Module: C:\WINDOWS\System32\DLA\DLADResN.SYS **SUSPICIOUS**
11:17:09.578 Disk 0 trace - called modules:
11:17:09.593 ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys hal.dll
11:17:09.609 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x867d1030]
11:17:09.609 3 CLASSPNP.SYS[f7684fd7] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0x867d2030]
11:17:10.328 AVAST engine scan C:\WINDOWS
11:17:32.312 AVAST engine scan C:\WINDOWS\system32
11:19:57.250 AVAST engine scan C:\WINDOWS\system32\drivers
11:20:11.859 AVAST engine scan C:\Documents and Settings\Alicia
11:30:12.281 AVAST engine scan C:\Documents and Settings\All Users
11:31:23.937 Scan finished successfully
12:49:15.734 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Alicia\MBR.dat"
12:49:15.734 The log file has been saved successfully to "C:\Documents and Settings\Alicia\aswMBR.txt"
12:52:02.875 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Alicia\My Documents\MBR.dat"
12:52:02.875 The log file has been saved successfully to "C:\Documents and Settings\Alicia\My Documents\aswMBR.txt"

Thanks!

#8 Broni

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Posted 18 June 2012 - 03:47 PM

Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.

=============================================================================

Please run a free online scan with the ESET Online Scanner

  • Disable your antivirus program
  • Tick the box next to YES, I accept the Terms of Use
  • Click Start
  • Accept any security warnings from your browser.
  • Check Scan archives
  • Click Start
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, click on List of found threats
  • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    NOTE. If Eset doesn't find any threats it'll NOT produce any log.

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#9 girlegirl7101

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Posted 19 June 2012 - 11:06 AM

Ok i have done both.. It deleted a ton of stuff on the file cleaner.. The Eset scan didn't fine any treats.

#10 Broni

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Posted 19 June 2012 - 07:52 PM

How is computer doing?

1. Update your Java version here: http://www.java.com/en/download/installed.jsp

Note 1: UNCHECK any pre-checked toolbar and/or software offered with the Java update. The pre-checked toolbars/software are not part of the Java update.

Note 2: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications. If you don't want to run another extra service, go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter. Click OK and restart your computer.

2. Now, we need to remove old Java version and its remnants...

Download JavaRa to your desktop and unzip it.
  • Run JavaRa.exe (Vista users! Right click on JavaRa.exe, click Run As Administrator), pick the language of your choice and click Select. Then click Remove Older Versions.
  • Accept any prompts.
  • Do NOT post JavaRa log.

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#11 girlegirl7101

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Posted 21 June 2012 - 10:51 AM

Wow! Your amazing! It is running great! I did this last Two steps and then ran a boot-scan with avast and it showed no viruses! Thank you so much!

#12 Broni

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Posted 21 June 2012 - 05:55 PM

Your computer is clean Posted Image

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll remove all old restore points and create fresh, clean restore point.

Turn system restore off.
Restart computer.
Turn system restore back on.

If you don't know how to do it...
Windows XP: http://support.microsoft.com/kb/310405
Vista and Windows 7: http://www.howtogeek.com/howto/windows-vista/disable-system-restore-in-windows-vista/

2. Make sure, Windows Updates are current.

3. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

5. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

6. Run Temporary File Cleaner (TFC) weekly.

7. Download and install Secunia Personal Software Inspector (PSI): http://secunia.com/vulnerability_scanning/personal/. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

8. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

9. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

10. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

11. Except for MBAM and TFC, which are keepers you can simply delete all other tools we used as they don't install.

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