Would doing this be the right next step given I have all the data or the wrong step to take if there's a chance there is something actually wrong with the hard drive.
It sounds as though there is a good chance that there is actually a hard drive problem ... so the next step should be to test the hard drive
, before attempting "the option to recovery from factory default & opens "Acer eRecovery Management V7.7.7" and says it will restore to to the Toshiba MK6465GSX ATA Device."
Toshiba do not provide a diagnostic utility, so I suggest using the diagnostic utility from either Hitachi
or Seagate. I will provide instructions for using Seagate's SeaTools for DOS
, to be run from a bootable CD.
Using a working computer, please download SeaTools for DOS (CD)
from Seagate's SeaTools for DOS web page
or use the following direct download link to download the latest version of SeaTools for DOS:Download SeaTools for DOS ISO Image
The downloaded file name is SeaToolsDOS223ALL.ISO
Still using your working computer, burn the downloaded .ISO image to a CD using the appropriate burning software.
- If you do not already have a suitable burning program for writing .ISO images to disc ...
- Download and install ImgBurn.
Ensure that you UN-check the box agreeing to install the Ask toolbar during the installation.
- Place a new (blank) CD disc in the drive tray.
- Choose Write image file to disc.
- Under Source, click on the Browse button: Navigate to and select the .ISO file that you wish to burn.
- Place a check-mark in the box beside Verify.
When the CD has been burned and verified as successful, it will be bootable.
Now on the problematic computer, boot from the CD.
- (You may need to access the BIOS Setup Menu or the Boot Menu and change the boot order to enable booting from CD before hard drive.)
- From Basic tests on the Main Menu, run the Short test and then the Long test.
(The long test will take some considerable time to complete.)
The results will be shown as either a PASS or FAIL.
There is a chance that during the Long test, you may be offered the opportunity to attempt repairs on the hard drive:
- If so, go ahead and attempt to do so, but ONLY after backing up all important personal files.
You may wish to view the following ...
Please let us know the results of the tests.
Edited by AustrAlien, 20 November 2011 - 03:59 AM.