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, I am currently having a problem with not being able to reboot into normal or safe mode for Windows 7 Profession. My computer (Dell Latitude D630) was initially infected with the System Restore malware with Redirect. MBAM removed the System Restore Virus (or so I thought), but I was still having issues with the Redirect and IE 8 automatically opening periodically. I tried to run TDSSKiller and it would not open when I clicked on the icon, or running it as Administrator. I then downloaded and ran FixTDSS which worked and asked me to reboot to complete the scan. Upon restarting my computer a BSOD appears with a message that says:
"A problem has been detected and windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:
Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drive to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.
Technical Information:
***STOP: 0x0000007B (0x80786B58, 0xc0000034, 0x00000000, 0x00000000)”
When trying to run safe mode, the last file to load before the BSOD appears is: “\Windows\ system32\DRIVERS\CLASSPNP.sys”
I opened the advanced boot options again and attempted to restore my computer to an earlier time, but received this message:
“An internal error occurred. The following information might help you resolve the error:
The system cannot find the file specified. (0x80070002)”
I then ran “X:\windows\system32>CHKDSK /F” under command prompt, and this is what was returned:
“The type of the file system is NTFS. Cannot lock current drive. Windows cannot run disk checking on this volume because it is write protected.”
I then ran “X:\windows\system32>sfc /SCANNOW” it returned:
“Beginning system scan. This process will take some time.
There is a system repair pending which requires reboot to complete. Restart Windows and run sfc again.”
After restarting my computer and rerun sfc /SCANNOW, I get the same message.
I unfortunately can not access my MBAM logs to post them
I really need help please.
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