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Flash problems?


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#1 samuel3

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Posted 01 October 2011 - 05:15 PM

Hi

ITV and BBC news videos do not work anymore..

ITV says.. a technical problem means the video is not available please try again later

BBC says.. the content doesn't seem to be working

Youtube videos work fine.

The problem occurs in Mozilla Firefox and Internet Explorer both updated versions I have the latest flash player and java.

Problem has been going on for about 4 days maybe I clicked something that made it this way?

I guess it would not work on other live channels.

EDIT: Seems like I cant upload pictures either..

Edited by samuel3, 01 October 2011 - 05:18 PM.


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#2 cryptodan

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Posted 01 October 2011 - 05:29 PM

Try using the following: Temp File Cleaner and see if the issue is fixed. It will safely remove all your temp files.

#3 samuel3

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Posted 01 October 2011 - 05:38 PM

I have this program already and tried it along with Ccleaner and ATF Cleaner.

#4 cryptodan

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Posted 01 October 2011 - 05:49 PM

Try it with TFC.

#5 samuel3

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Posted 01 October 2011 - 07:18 PM

This has not worked. Now what???

#6 cryptodan

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Posted 01 October 2011 - 07:38 PM

Please download MiniToolBox, save it to your desktop and run it.

Checkmark the following checkboxes:
  • List last 10 Event Viewer log
  • List Installed Programs
  • List Users, Partitions and Memory size.
  • List Minidump Files
Click Go and post the result (Result.txt). A copy of Result.txt will be saved in the same directory the tool is run.

Note: When using "Reset FF Proxy Settings" option Firefox should be closed.

#7 samuel3

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Posted 02 October 2011 - 08:06 AM

MiniToolBox by Farbar
Ran by SAM (administrator) on 02-10-2011 at 14:04:32
Windows 7 Ultimate Service Pack 1 (X86)

***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (10/02/2011 07:13:54 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (10/02/2011 07:12:52 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "imaging1".Error in manifest or policy file "imaging2" on line imaging3.
The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

Error: (10/01/2011 10:27:10 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (10/01/2011 10:25:55 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "imaging1".Error in manifest or policy file "imaging2" on line imaging3.
The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

Error: (09/29/2011 09:45:28 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (09/29/2011 09:44:25 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "imaging1".Error in manifest or policy file "imaging2" on line imaging3.
The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

Error: (09/28/2011 09:30:46 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "*" of attribute "language" in element "assemblyIdentity" is invalid.

Error: (09/28/2011 09:29:38 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "imaging1".Error in manifest or policy file "imaging2" on line imaging3.
The element imaging appears as a child of element urn:schemas-microsoft-com:asm.v1^assembly which is not supported by this version of Windows.

Error: (09/28/2011 09:13:13 AM) (Source: Windows Search Service) (User: )
Description: The index cannot be initialized.

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/28/2011 09:13:13 AM) (Source: Windows Search Service) (User: )
Description: The application cannot be initialized.

Context: Windows Application

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)


System errors:
=============
Error: (09/28/2011 09:13:13 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 30000 milliseconds: Restart the service.

Error: (09/28/2011 09:13:13 AM) (Source: Service Control Manager) (User: )
Description: The Windows Search service terminated with service-specific error %%-1073473535.

Error: (09/28/2011 00:58:46 AM) (Source: volsnap) (User: )
Description: The shadow copies of volume C: were aborted because the shadow copy storage could not grow due to a user imposed limit.

Error: (09/25/2011 03:25:39 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 15:21:23 on ?25/?09/?2011 was unexpected.

Error: (09/25/2011 08:06:46 AM) (Source: Microsoft Antimalware) (User: )
Description: %%860 Real-Time Protection feature has encountered an error and failed.

Feature: %%835

Error Code: 0x80004005

Error description: Unspecified error

Reason: %%842

Error: (09/24/2011 05:22:50 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 17:15:38 on ?24/?09/?2011 was unexpected.

Error: (09/21/2011 08:15:16 PM) (Source: Disk) (User: )
Description: The driver detected a controller error on \Device\Harddisk4\DR4.

Error: (09/21/2011 08:14:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/21/2011 08:13:31 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.

Error: (09/21/2011 08:13:01 PM) (Source: Service Control Manager) (User: )
Description: A timeout (30000 milliseconds) was reached while waiting for a transaction response from the ShellHWDetection service.


Microsoft Office Sessions:
=========================
Error: (10/02/2011 07:13:54 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files\spybot - search & destroy\DelZip179.dllc:\program files\spybot - search & destroy\DelZip179.dll8

Error: (10/02/2011 07:12:52 AM) (Source: SideBySide)(User: )
Description: imagingurn:schemas-microsoft-com:asm.v1^assemblyc:\program files\microsoft security client\MSESysprep.dllc:\program files\microsoft security client\MSESysprep.dll10

Error: (10/01/2011 10:27:10 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files\spybot - search & destroy\DelZip179.dllc:\program files\spybot - search & destroy\DelZip179.dll8

Error: (10/01/2011 10:25:55 PM) (Source: SideBySide)(User: )
Description: imagingurn:schemas-microsoft-com:asm.v1^assemblyc:\program files\microsoft security client\MSESysprep.dllc:\program files\microsoft security client\MSESysprep.dll10

Error: (09/29/2011 09:45:28 PM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files\spybot - search & destroy\DelZip179.dllc:\program files\spybot - search & destroy\DelZip179.dll8

Error: (09/29/2011 09:44:25 PM) (Source: SideBySide)(User: )
Description: imagingurn:schemas-microsoft-com:asm.v1^assemblyc:\program files\microsoft security client\MSESysprep.dllc:\program files\microsoft security client\MSESysprep.dll10

Error: (09/28/2011 09:30:46 AM) (Source: SideBySide)(User: )
Description: assemblyIdentitylanguage*c:\program files\spybot - search & destroy\DelZip179.dllc:\program files\spybot - search & destroy\DelZip179.dll8

Error: (09/28/2011 09:29:38 AM) (Source: SideBySide)(User: )
Description: imagingurn:schemas-microsoft-com:asm.v1^assemblyc:\program files\microsoft security client\MSESysprep.dllc:\program files\microsoft security client\MSESysprep.dll10

Error: (09/28/2011 09:13:13 AM) (Source: Windows Search Service)(User: )
Description: Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)

Error: (09/28/2011 09:13:13 AM) (Source: Windows Search Service)(User: )
Description: Context: Windows Application

Details:
The content index catalog is corrupt. (HRESULT : 0xc0041801) (0xc0041801)


=========================== Installed Programs ============================

A.V.A (Version: 50.10.1222)
Adobe AIR (Version: 2.7.1.19610)
Adobe Flash Player 10 ActiveX (Version: 10.3.183.10)
Adobe Flash Player 10 Plugin (Version: 10.3.183.10)
Adobe Reader X (10.1.1) (Version: 10.1.1)
µTorrent (Version: 2.2.1)
Auslogics Disk Defrag (Version: version 3.2)
AVG 2011 (Version: 10.0.1410)
AVG 2011 (Version: 10.0.1520)
Camtasia Studio 7 (Version: 7.1.1)
CCleaner (Version: 3.11)
D-Link VGA Webcam
D3DX10 (Version: 15.4.2368.0902)
Java Auto Updater (Version: 2.0.6.1)
Java™ 6 Update 27 (Version: 6.0.270)
Malwarebytes' Anti-Malware version 1.51.2.1300 (Version: 1.51.2.1300)
Microsoft .NET Framework 4 Client Profile (Version: 4.0.30319)
Microsoft Antimalware (Version: 3.0.8402.2)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Security Client (Version: 2.1.1116.0)
Microsoft Security Essentials (Version: 2.1.1116.0)
Microsoft Silverlight (Version: 4.0.60531.0)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570 (Version: 9.0.30729.5570)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
mIRC (Version: 7.19)
Mozilla Firefox (3.6.23) (Version: 3.6.23 (en-US))
MSConfig CleanUp 1.2
MSVCRT (Version: 15.4.2862.0708)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
NVIDIA Control Panel 275.33 (Version: 275.33)
NVIDIA Graphics Driver 275.33 (Version: 275.33)
NVIDIA Install Application (Version: 2.275.78.0)
NVIDIA Update 1.3.5 (Version: 1.3.5)
NVIDIA Update Components (Version: 1.3.5)
OpenOffice.org 3.3 (Version: 3.3.9567)
Quake Live Mozilla Plugin (Version: 1.0.433)
REACTOR (Version: 1.00.0000)
Secunia PSI (2.0.0.3001)
Skype™ 5.3 (Version: 5.3.120)
Spotify (Version: 0.4.9)
Spybot - Search & Destroy (Version: 1.6.2)
SpywareBlaster 4.4 (Version: 4.4.0)
System Requirements Lab CYRI (Version: 4.4.26.0)
TeamViewer 6 (Version: 6.0.10462)
VLC media player 1.1.11 (Version: 1.1.11)
Windows Driver Package - FTDI CDM Driver Package (10/22/2009 2.06.00) (Version: 10/22/2009 2.06.00)
Windows Live Communications Platform (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3502.0922)
Windows Live Essentials (Version: 15.4.3508.1109)
Windows Live ID Sign-in Assistant (Version: 7.250.4225.0)
Windows Live Installer (Version: 15.4.3502.0922)
Windows Live Messenger (Version: 15.4.3502.0922)
Windows Live Photo Common (Version: 15.4.3502.0922)
Windows Live PIMT Platform (Version: 15.4.3508.1109)
Windows Live SOXE (Version: 15.4.3502.0922)
Windows Live SOXE Definitions (Version: 15.4.3502.0922)
Windows Live UX Platform (Version: 15.4.3502.0922)
Windows Live UX Platform Language Pack (Version: 15.4.3508.1109)
Windows Media Player Firefox Plugin (Version: 1.0.0.8)
WinRAR 4.01 (32-bit) (Version: 4.01.0)
Wolfenstein - Enemy Territory

========================= Memory info: ===================================

Percentage of memory in use: 28%
Total physical RAM: 3326.49 MB
Available physical RAM: 2391.73 MB
Total Pagefile: 6651.27 MB
Available Pagefile: 5599.33 MB
Total Virtual: 2047.88 MB
Available Virtual: 1954.2 MB

========================= Partitions: =====================================

2 Drive c: () (Fixed) (Total:465.66 GB) (Free:370.67 GB) NTFS

========================= Users: ========================================

User accounts for \\SAM-PC

Administrator Guest SAM
UpdatusUser

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

#8 cryptodan

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Posted 02 October 2011 - 08:36 AM

Lets open up a command prompt with elevated rights:

Go to Start > All Programs > Accessories > right click on command prompt hit Run As Administrator

in the box that comes up perform the following:

chkdsk /r

On the resulting question hit yes.

Reboot the computer.

#9 samuel3

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Posted 02 October 2011 - 11:59 AM

Took a while.. Still doesn't work.

#10 cryptodan

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Posted 02 October 2011 - 12:26 PM

Try creating a new user account on the PC and try it there.

Control Panel then User Accounts.

#11 samuel3

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Posted 02 October 2011 - 01:42 PM

Nope... This does not work either.

#12 cryptodan

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Posted 02 October 2011 - 05:09 PM

I doubt you might be infected, but lets do the following:

Malwarebytes Anti-Malware

NOTEMalwarebytes is now offering a free trial of their program, if you want to accept it you will need to enter some billing information, so that at the end of the trial you would be charged the cost of the product. Please decline this offer, if you are unable to provide billing information. If you want to try it out, then provide the billing information.

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.

  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Full Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


SUPERAntiSpyware:

Please download and scan with SUPERAntiSpyware Free

  • Double-click SUPERAntiSypware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If it will not start, go to Start > All Prgrams > SUPERAntiSpyware and click on Alternate Start.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the "General and Startup" tab, and under Start-up Options, make sure "Start SUPERAntiSpyware when Windows starts" box is unchecked.
  • Click the "Scanning Control" tab, and under Scanner Options, make sure the following are unchecked (leave all others checked):
    • Ignore files larger then 4mb
    • Ignore non-executable files

    Now Perform the scan with SUPERAntiSpyware as follows:
    • Launch the program and back on the main screen, under "Scan for Harmful Software" click Scan your computer.
    • On the left, make sure you check C:\Fixed Drive.
    • On the right, under "Complete Scan", choose Perform Complete Scan and click "Next".
    • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
    • Make sure everything has a checkmark next to it and click "Next".
    • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
    • If asked if you want to reboot, click "Yes" and reboot normally.
    • To retrieve the removal information after reboot, launch SUPERAntispyware again.[list]
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.

SAS Portable
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now GMER

GMER does not work in 64bit Mode!!!!!!

Please download GMER from one of the following locations and save it to your desktop:

  • Main Mirror
    This version will download a randomly named file (Recommended)
  • Zipped Mirror
    This version will download a zip file you will need to extract first. If you use this mirror, please extract the zip file to your desktop.
  • Disconnect from the Internet and close all running programs.
  • Temporarily disable any real-time active protection so your security programs will not conflict with gmer's driver.
  • Double-click on the randomly named GMER file (i.e. n7gmo46c.exe) and allow the gmer.sys driver to load if asked.
  • Note: If you downloaded the zipped version, extract the file to its own folder such as C:\gmer and then double-click on gmer.exe.

    Posted Image
  • GMER will open to the Rootkit/Malware tab and perform an automatic Full Scan when first run. (do not use the computer while the scan is in progress)
  • If you receive a WARNING!!! about rootkit activity and are asked to fully scan your system...click NO.
  • Now click the Scan button. If you see a rootkit warning window, click OK.
  • When the scan is finished, click the Save... button to save the scan results to your Desktop. Save the file as gmer.log.
  • Click the Copy button and paste the results into your next reply.
  • Exit GMER and be sure to re-enable your anti-virus, Firewall and any other security programs you had disabled.
-- If you encounter any problems, try running GMER in safe mode.
-- If GMER crashes or keeps resulting in a BSODs, uncheck Devices on the right side before scanning
.


All scans above should be performed in regular boot mode, and if that is not possible then I will post instructions in a follow up reply on how to get into Safe Mode to perform the scans. Also all scans should be COMPLETE and not quick unless specifically instructed to do so.

#13 samuel3

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Posted 03 October 2011 - 02:30 PM

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 7858

Windows 6.1.7601 Service Pack 1
Internet Explorer 9.0.8112.16421

03/10/2011 20:29:21
mbam-log-2011-10-03 (20-29-21).txt

Scan type: Full scan (A:\|C:\|D:\|)
Objects scanned: 270645
Time elapsed: 30 minute(s), 45 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#14 samuel3

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Posted 03 October 2011 - 03:01 PM

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 10/03/2011 at 08:59 PM

Application Version : 5.0.1128

Core Rules Database Version : 7749
Trace Rules Database Version: 5561

Scan type : Complete Scan
Total Scan Time : 00:19:22

Operating System Information
Windows 7 Ultimate 32-bit, Service Pack 1 (Build 6.01.7601)
UAC Off - Administrator

Memory items scanned : 646
Memory threats detected : 0
Registry items scanned : 38538
Registry threats detected : 0
File items scanned : 79440
File threats detected : 9

Adware.Tracking Cookie
secure-uk.imrworldwide.com [ C:\USERS\SAM\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\Z87YXP8K ]
secure-uk.imrworldwide.com [ C:\USERS\SAM2\APPDATA\ROAMING\MACROMEDIA\FLASH PLAYER\#SHAREDOBJECTS\ADVCA8G9 ]
.revsci.net [ C:\USERS\SAM2\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\77NPN7KM.DEFAULT\COOKIES.SQLITE ]
.revsci.net [ C:\USERS\SAM2\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\77NPN7KM.DEFAULT\COOKIES.SQLITE ]
.revsci.net [ C:\USERS\SAM2\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\77NPN7KM.DEFAULT\COOKIES.SQLITE ]
.revsci.net [ C:\USERS\SAM2\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\77NPN7KM.DEFAULT\COOKIES.SQLITE ]
.revsci.net [ C:\USERS\SAM2\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\77NPN7KM.DEFAULT\COOKIES.SQLITE ]
.revsci.net [ C:\USERS\SAM2\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\77NPN7KM.DEFAULT\COOKIES.SQLITE ]
.doubleclick.net [ C:\USERS\SAM2\APPDATA\ROAMING\MOZILLA\FIREFOX\PROFILES\77NPN7KM.DEFAULT\COOKIES.SQLITE ]

#15 cryptodan

cryptodan

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Posted 03 October 2011 - 03:01 PM

Lets try this How do I uninstall Flash Player?




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