Sony Vaio - webcam not detected, not in device manager
Posted 27 August 2011 - 05:58 AM
I uninstalled the arcsoft software that came with the laptop in error last week, however now my webcam cannot be detected. In device manager no image devices are listed however there is an 'unknown' under USB (usb/vid)- I have disabled and re-enabled but I still get an error message when I reboot - a USB has malfunctioned: no drivers installed. I tried to install camera drivers from the Sony website, however on trying to install a message pops up advising that 'no camera is detected' and the driver installation is cancelled.
I've also reinstalled the arcsoft software however it can't detect a camera.
System restore is not an option as I discovered it wasn't switched on so I can only restore from today. Is a restore to factory settings the only option and would it work? It seems I have uninstalled the drivers and now the camera has malfunctioned and the system doesn't recognise it so it can't connect to a new driver.
Any help would be greatly appreciated,
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Posted 27 August 2011 - 04:24 PM
Appears to be a netbook with no other means reverting/repairing Windows.
The driver for the internal webcam...may have been included with the software you apparently uninstalled.
Posted 27 August 2011 - 05:00 PM
I tried yahoo answers too on a whim.
Posted 28 August 2011 - 04:04 AM
Uninstall any ArcSoft products restart and re-download the drivers and install. Then restart.
There are no "yellow triangles" in Device Manager?
Posted 28 August 2011 - 04:28 AM
I googled it and it seems quite common but I didn't know whether it was to do with my webcam. It won't let me start it.
I'll try uninstalling all the arcsoft and reinstalling the drivers
Posted 28 August 2011 - 04:56 AM
Posted 30 August 2011 - 04:53 AM
However, the camera is still not detetected...
In device manager, under non plug and play devices there is still a serial(!) - 'this device is not present, is not working properly, or does not have all its drivers installed. (Code 24)'.
Also under USB Controllers there is still an Unknown 'no drivers installed for this device' and under details it says 'USB\VID_000...'
I can't update drivers with the installed camera driver.
Has anybody got any ideas?
Posted 30 August 2011 - 09:14 AM
Posted 02 September 2011 - 05:09 PM
Posted 09 September 2011 - 05:42 AM
So, thankfully I didn't send off to replace the motherboard. I still would not recommend uninstalling the arcsoft software though! My new usb webcam arrived today too, I think I might keep it just in case...
Posted 25 December 2011 - 07:36 PM
My Vaio webcam stopped working out of the blue. I noticed this because I could not gchat on video. Thinking it was a Gchat issue, I uninstalled an reinstalled flash, java, and gtalk plugin. Nothing worked. Checked Arcsoft--didn't detect my camera. Device manager? Not listed. Device manager DID list an unknown USB though, much like the OP. Tried everything I could rationally think of--drivers, etc. Then my husband suggested the most ridiculous thing ever:
Shut the computer off (not restart). Unplug your power cord while the computer is off. Plug the power cord back in. Turn on your computer.
And it worked. No idea why, but it worked. My husband said that he's only had this happen since coming to the UK (we're expatriated here for a few years); please note that he has an American computer and I have a 'UK' Vaio as well, so I don't think it depends on that.
Good luck any future Vaio users who have this issue!
Posted 17 April 2013 - 04:10 PM
So I had the very same problem with my Vaio laptop - checked Arcsoft--didn't detect my camera. Device manager? Not listed. Device manager DID list an unknown USB. I tried a bunch of stuff and nothing worked. Then I found Applyjacki's post about turning off the laptop, unplugging, replugging and turning back on (even though I thought it was ridiculous). To my big surprise, it worked!!!!!!!!! No kidding. I went to Device Manager, and there under the imaging devices, it was there again! Thank you Applejackie!!!!!!!!!!!!!!!!!!!!1
Posted 10 June 2013 - 04:12 PM
i am facing the same problem at the moment. can u pls help me get through it?
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